Bickford of Upper Arlington

Pros

• The atmosphere of the community is warm and inviting, providing a lovely place for residents.
• The staff are caring, attentive, and always willing to assist residents and their families.
• Residents enjoy a variety of activities and opportunities to engage with one another.
• Tour experiences are commendable, with staff being informative and understanding.
• Many families feel secure knowing their loved ones are well taken care of in this environment.
• The community has beautiful facilities that make it an enjoyable place to live.
• The communication from staff regarding resident care is appreciated by families.
• Residents have access to outdoor areas for relaxation and socialization.
• The dining areas are generally clean, and there are options available for family gatherings.
• Staff members consistently go above and beyond to ensure residents feel comfortable and involved in activities.

Cons

• The facility appeared somewhat run down and did not seem to be maintained well, with several vacancies reported.
• Communication was described as horrible, with family members having to repeatedly reach out for updates on their loved ones' care.
• The food quality was criticized as terrible, with instances of poorly prepared meals and a lack of adherence to meal plans.
• Staffing issues were noted, indicating that there may not be enough staff to provide adequate care and support to residents.
• Residents experienced delays in receiving assistance for essential needs, such as waiting for extended periods before receiving help.
• There were concerns about additional unexpected costs incurred after a resident's passing, which were not communicated beforehand.
• The overall cleanliness of the facility and patient care reportedly declined after a transition in ownership.
• Some families felt that the community lacked a welcoming atmosphere upon entry and did not provide the homey feel they desired.
• Several families expressed dissatisfaction with inconsistent services like in-room food delivery, which did not meet expectations given the cost of care.

Review

Bickford of Upper Arlington has garnered a variety of reviews from families and visitors, with sentiments reflecting both positive and negative experiences. Many reviewers commented on the atmosphere of the facility, describing it as beautiful and inviting, suggesting that the interior is well-decorated and designed to create a warm environment for residents. Some even noted specific features, like an ice cream shop, which contributed to a pleasant experience for both residents and their families. However, there were consistent observations regarding cleanliness and maintenance; some reviewers felt the facility appeared somewhat run-down or in need of updates. This dichotomy between aesthetics and upkeep was frequently noted.

The staff at Bickford received numerous accolades across different reviews. Many praised them for being attentive, caring, and responsive to the needs of residents. It was mentioned that management was particularly helpful during tours, providing valuable information about the facility's services. Even when families faced challenges related to communication or care inconsistencies, individual staff members such as nurses and activities directors stood out as genuinely dedicated to improving residents' quality of life. For example, one reviewer highlighted Angela’s excellent support during challenging times with family separation due to pandemic restrictions.

Despite the overall positive feedback regarding staff engagement, food quality emerged as a significant issue raised by multiple reviewers. Many expressed dissatisfaction with meal options provided at the facility. One notable comment described instances where frozen meals were served — such as completely frozen onion rings — leading families to have ongoing discussions with management in hopes of improved dining experiences without noticeable changes taking place. The recurring mention of hot dogs being served frequently instead of adhering strictly to a corporate meal plan raised concerns about nutritional standards.

The memory care units also received mixed feedback from reviewers. While some described them as accessible and adequately staffed, others conveyed feelings that certain areas felt cramped or lacked stimulation for residents living with cognitive impairments. One review specifically mentioned a small dark area designated for memory care that didn’t appear conducive to fostering interaction or movement among residents—an essential element in caring for individuals facing memory challenges.

Communication issues surfaced repeatedly in reviews concerning family efforts to stay updated on loved ones’ conditions or events occurring within the community itself. For some families, achieving clarity on their loved one's care involved many follow-up calls before receiving satisfactory responses from staff members who often seemed unavailable amidst their duties. These communication hurdles significantly affected families’ confidence in care delivery systems within Bickford facilities.

Lastly, several aspects appeared inconsistent over time following ownership transitions within the organization; this led some families feeling unsettled about changes impacting resident care quality directly after moving from another assisted living facility like Sunrise Senior Living’s site down the road. Although there are signs indicating planned renovations aimed at modernizing parts of Bickford’s premises soon—the hope remains high among many previous residents' families that lasting improvements will ultimately benefit everyone involved while ensuring satisfaction surrounding service levels offered throughout various departments operating within this community setting.

Located in the charming suburb of Hilliard, Ohio, this area offers a variety of amenities and services that cater to seniors looking for a comfortable and convenient living arrangement. With a range of restaurants including familiar chains like Arby's, Wendy's, and Dave & Buster's, as well as options for more upscale dining at Rusty Bucket Restaurant and Tavern or Roosters, there is something to satisfy every palate. Additionally, there are several nearby physicians' offices for easy access to healthcare, pharmacies for medication needs, and hospitals such as Ohio Health and OSU Harding Hospital for any medical emergencies. For recreation and relaxation, seniors can enjoy the natural beauty of Quarry Trails Metro Park or Thompson Park for peaceful walks or picnics. Overall, this neighborhood provides a welcoming environment with essential amenities within close proximity, making it an ideal choice for senior living in Columbus.

Restaurants

• Arby's (0.3 miles)
• Dave & Buster's (1.6 miles)
• Wendy's (1.9 miles)
• Rusty Bucket Restaurant and Tavern (2.2 miles)
• Roosters (2.4 miles)
• BIBIBOP Asian Grill (2.4 miles)
• Nasty's Sports Bar & Grill (2.5 miles)

Physicians

• Arlington-Mill Run Internal Medicine (1 miles)
• Internal Medicine Pediatrics Hilliard (1.2 miles)
• Northwest Family Physicians (1.2 miles)
• Orthopedic One (1.7 miles)
• Hilliard Pediatrics (1.8 miles)
• OhioHealth Laboratory Services - Hilliard Health Center (2.4 miles)
• Riverside Outpatient Surgery Center (2.4 miles)

Parks

• Quarry Trails Metro Park (1.4 miles)
• Thompson Park (1.7 miles)
• Carriage Place Park (3.1 miles)
• Whetstone Park / Park of Roses (4 miles)
• Hilliard Municipal Park (4.1 miles)
• Antrim Park (4.7 miles)
• Homestead Park (5.2 miles)

Pharmacies

• CVS Pharmacy (1.5 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (1.8 miles)
• Marc's Stores (2.5 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3 miles)

Places of Worship

• St Andrew Church (1.6 miles)
• Scioto Ridge United Methodist Church (1.8 miles)
• Saint Brendan Catholic Church (2.2 miles)
• St Christopher Church (3.6 miles)
• Holy Name Church (4.6 miles)

Cafes

• Starbucks (3.3 miles)
• Starbucks (4.1 miles)
• Starbucks (4.1 miles)
• Crimson Cup (4.3 miles)
• Panera Bread (4.3 miles)

Hospitals

• Ohio Health (3.4 miles)
• OSU Harding Hospital (4.2 miles)
• Richard M Ross Heart Hospital (4.4 miles)
• Select Specialty Hospital (5.2 miles)

Transportation

• The Ohio State University Airport at Don Scott Field (OSU) (3.6 miles)

Theaters

• AMC Starplex Columbus 10 (4.2 miles)