Bexley House in Columbus, OH

Pros

• Jessica is extremely responsive, communicative, and kind.
• The maintenance team is fast, skilled, and mindful of privacy.
• The management company is consistently professional, reliable, and easy to work with.
• Candice is extremely helpful, knowledgeable, and friendly.
• Bineta is amazing and provides excellent guidance during the apartment search.
• Deondria is exceptional in customer service - patient, knowledgeable, and caring.
• Janet is described as the best manager, incredibly helpful, and genuinely positive.
• The community is friendly, well-maintained, and safe, with noticeable improvements under new ownership.

Cons

• The AC was constantly breaking and there was no reliable cooling.
• Leaking pipes caused holes in ceilings, including a downstairs ceiling collapse.
• Fire alarms rang randomly and sounded for hours, sometimes all night.
• The parking gate opener malfunctioned for months, making parking insecure.
• The elevator was out for almost a week in a four-story building, affecting disabled and elderly residents.
• Mold was pervasive, with black mold in the shower and a strong moldy odor throughout the building.
• A severe pest problem persisted, with roaches (and other pests) throughout the complex.
• Management was frequently unresponsive or incompetent, with many requests unanswered and delays returning deposits.

Review

This community is best suited for families and long-term residents who want a tangible, people-forward Management experience and a real sense of neighborhood in Columbus. Bexley House offers spacious apartments, a quiet midtown setting, and secure, fenced parking in a building that has seen significant ownership-driven renovations. The current leadership has demonstrated a clear commitment to upgrading common areas, improving safety, and keeping lines of communication open with residents. For households that prize dependable on-site responsiveness and a community vibe - where staff remember names, address concerns quickly, and maintain a visible presence - the property stands out in a crowded market.

Those who demand a flawlessly modern build with all the latest amenities should look elsewhere. The building still bears the marks of its age - AC is centralized with a building-wide control, and residents report the climate system cycling between heating and cooling irregularly, leaving some units uncomfortably hot or cool for stretches. Leaks, mold in bathrooms, and ongoing pest issues appear in several accounts, sometimes requiring persistent work orders. Fire alarms can be disruptive, and occasional elevator downtime adds to daily friction, especially for residents with mobility needs. Utilities come with a fixed rate that can feel steep when comfort isn't reliably delivered, and amenities beyond the basics are limited.

Yet the strongest offset comes from a team that consistently earns high marks for accessibility and care. On-site staff - names like Jessica, Janet, Deondria, Candice, and Bineta - are repeatedly praised for responsiveness, flexible leasing conversations, and a willingness to go the extra mile for families and neighbors. Maintenance crews - Carlven, Logan, Rey, and others - are noted for punctual visits, solid workmanship, and a respectful approach to privacy. The improvements under new ownership show up in visible upgrades - fresh paint in hallways, resurfaced walkways and parking areas, a re-engaged gated backdrop, and more frequent maintenance rounds. For residents who can lean on a strong management team to absorb the stress of older infrastructure, these advantages matter a great deal.

However, the gravity of the cons cannot be ignored. A number of reviews describe mold concerns and persistent water intrusion, roaches and other pests, and a sense that some issues were managed with temporary fix strategies rather than permanent remediation. Evening and overnight conditions can be unsettled by alarm activity, and the combination of an aging building with aging mechanicals translates into unpredictable climate comfort across seasons. Gate and parking reliability, though improved, remains a point of contention for some residents who rely on secure access. In short, this is not a turnkey city apartment - it's an older, well-managed residence with genuine maintenance challenges that require ongoing attention and patience.

Prospective residents should approach with a plan. Before committing, tour with on-site managers, ask for the latest capital-improvement schedule, request a clear remediation timeline for units with moisture or mold, and verify the current status of elevators, gates, and the HVAC regime in the target unit. Talk to several residents about recent experiences with pests, odor, and noise. Confirm the true monthly utilities picture, since the fixed rate can be costly when climate control is inconsistent. If ongoing, visible improvement under the new ownership continues, that trajectory should weigh heavily in the decision; otherwise, a family may find peace of mind elsewhere where climate comfort and pristine conditions are not as variable.

Bottom line: Bexley House is best for households that prize a responsive, resident-focused management team and a robust community atmosphere, with a willingness to tolerate an older building whose mechanicals require ongoing care. It's a strong fit for those who value safety, gated parking, and a central Columbus location, and who can accept periodic comfort trade-offs in exchange for personal touch and proven responsiveness. For families that require near-flawless HVAC, airtight mold remediation, and a full suite of modern amenities, alternatives should be seriously considered. If the management team remains on a steady improvement path, and residents consistently report swift problem-solving and genuine care, Bexley House can remain a compelling long-term home despite its faults.

Located in Columbus, Ohio, this area offers a variety of amenities and services that cater to senior living. With several restaurants within a short distance, including Block's Bagels for a quick bite or The Top Steakhouse for a special dinner, there are plenty of dining options to choose from. Additionally, there are multiple pharmacies nearby for convenient access to medications. For spiritual needs, there are several places of worship such as St Catharine Church and Faith Ministries Church. The proximity to hospitals like Ohio State University Hospital East and Nationwide Children's Hospital ensures quality healthcare facilities are easily accessible. Transportation options are also readily available with the John Glenn Columbus International Airport nearby. Overall, this area provides a mix of conveniences and services that would make it a suitable choice for senior living in Columbus.

Restaurants

• Block's Bagels, Bakery & Deli (0.2 miles)
• The Top Steakhouse (1 miles)
• McDonald's (2.1 miles)
• McDonald's (2.5 miles)
• Chili's Too (2.8 miles)
• Eddie George's Grille (2.9 miles)
• Royal Fish Shrimp & Chicken (3.2 miles)

Places of Worship

• St Catharine Church (0.7 miles)
• Faith Ministries Church (3.9 miles)
• Trinity Evangelical Lutheran Church (4 miles)
• Holy Name Church (5.1 miles)
• The Cross Walk Church (5.6 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (3.4 miles)

Cafes

• Starbucks (1 miles)
• Starbucks (2.9 miles)
• Fox in the Snow Cafe (4.1 miles)
• One Line Coffee (4.8 miles)
• Starbucks (4.8 miles)
• Northstar Cafe (5.4 miles)
• Starbucks (5.6 miles)

Hospitals

• Ohio State University Hospital East (2.1 miles)
• Nationwide Children's Hospital (3.1 miles)
• Mount Carmel East (4.3 miles)
• Select Specialty Hospital (4.6 miles)
• Richard M Ross Heart Hospital (5.3 miles)
• OSU Harding Hospital (5.4 miles)

Transportation

• John Glenn Columbus International Airport (CMH) (2.7 miles)
• TSA Security Checkpoint A (2.8 miles)
• CMH Passenger Drop-off / Pick-up (2.8 miles)
• Concourse C (2.8 miles)
• TSA Pre-Check B (2.9 miles)
• TSA Security Checkpoint B (2.9 miles)
• Concourse B (2.9 miles)

Parks

• John Bishop Memorial Park (2.9 miles)
• Schiller Park (4.1 miles)
• Scioto Mile - Promenade/Riverfront (4.3 miles)
• Goodale Park (4.4 miles)
• Civic Park (5.6 miles)

Physicians

• Grant Family Medicine/Eastside Surgery Center (3.1 miles)
• Equitas Health King-Lincoln Medical Center (3.1 miles)
• Us Healthworks (3.1 miles)
• Nationwide Children's Hospital Livingston Ambulatory Center (3.6 miles)
• Grace Vision (4.2 miles)
• Taylor Station Surgical Center (4.3 miles)
• Orthopedic One (4.4 miles)

Theaters

• Dreamscape at AMC Easton Town Center (5.6 miles)