Bickford of Bexley

Pros

• Many reviewers found Bickford of Bexley to be a beautiful and home-like community with a welcoming atmosphere.
• The staff at Bickford of Bexley was frequently described as kind, caring, and passionate about their work, creating a friendly environment for residents.
• The facility offers a variety of engaging activities for residents, including music sessions and off-site trips, which many visitors appreciated.
• Some families noted that the nurses and aides were attentive and cheerful, contributing to the overall positive care experience.
• Reviewers enjoyed the clean and spacious rooms and facilities, highlighting the well-maintained dining area as a pleasant space.
• The communication efforts during challenging times, such as COVID-19, were praised for keeping families informed about their loved ones' well-being.
• Visitors appreciated the personal touch of the Community Relations Director who actively engaged with both residents and the local community.

Cons

• The family experienced poor communication from Bickford of Bexley regarding their mother's care, including a lack of updates about her fall.
• Residents often looked unkempt, with instances of inadequate personal hygiene and cleanliness in their rooms.
• The quality of meals, particularly dinner options, was disappointing, leading families to seek food outside the facility.
• There were concerns about inconsistent levels of care provided by staff, especially regarding the availability and responsiveness of medical professionals.
• Some kitchen staff exhibited rude and uncooperative behavior towards residents and their families when requests were made.
• The memory care unit faced limitations that restricted access to essential amenities like gardens for residents.
• Overall, the family felt that Bickford of Bexley did not live up to its promises regarding care capabilities during the assessment process prior to moving in.
• Issues persisted with residents' belongings being misplaced or mixed with others', raising concerns about management's ability to address such problems effectively.
• Families reported dissatisfaction with billing communications and overall value for the cost given the level of care provided.

Review

Bickford of Bexley, a senior living facility, has received a spectrum of reviews from families and visitors reflecting both positive attributes and areas needing improvement. The facility is noted for its homelike atmosphere and welcoming environment, where staff often go above and beyond to engage residents in activities and community life. Many reviewers appreciated the cleanliness of the premises and the attentiveness of the nursing staff, praising individuals for their cheerful demeanor and dedication to care. Testimonials highlighted that many staff members appeared genuinely passionate about their roles, enhancing the overall sense of comfort within the community.

However, some families shared experiences that cast doubt on the quality of care provided, particularly regarding communication with family members. A common concern was around insufficient updates when incidents occurred; for instance, one reviewer expressed frustration at not being informed when their loved one had fallen. Additionally, several comments pointed out that the presence of healthcare professionals such as nurse practitioners and doctors was noticeably lacking. While nurses received commendations for their competence, inconsistent access to medical oversight left families feeling unsettled about their loved ones' care.

Dining experiences can vary significantly in this facility according to resident preferences and staffing attitudes. Although some praised the kitchen staff's helpfulness during mealtimes, others encountered rude behavior or dissatisfaction with limited menu options. For instance, one family reported that their loved one could only have rice during dinner due to dietary restrictions but was met with an inflexible kitchen staff unwilling to provide alternatives after service hours. This inconsistency in meal quality led some families to resort to outside dining options more frequently than they would have preferred.

While Bickford has made attempts at creating a meaningful social environment—involving engaging activities like karaoke nights or outings—certain residents felt unable to partake due to mobility limitations or inadequate support from caregivers. One reviewer articulated concerns about how memory care is managed within the facility; specifically mentioning how caregiving staff sometimes seemed unresponsive or unprepared for residents with specific needs—including those requiring physical assistance devices like stand lifts.

In contrast, many visitors were drawn to how warm Bickford felt upon entering—a sentiment echoed across reviews praising its homey decor and attentive front desk personnel who embodied a caring approach toward visitors and residents alike. Some residents thrived in this environment full of social interactions while enjoying amenities such as on-site salons or close proximity to local restaurants along Main Street. This accessibility provided added convenience for families wanting engagement opportunities beyond what is offered inside.

The continuing issue surrounding communication between management and families became apparent in critiques focusing on billing challenges alongside care discrepancies experienced by residents once admitted—raising questions about value versus expectations set during initial discussions before moving in. Several reviewers commented on wanting assurance that standards promised via assessments would be upheld post-admission but ultimately found shortcomings impeded satisfaction levels among both them and other visiting relatives hoping for enhanced transparency throughout each resident's stay at Bickford of Bexley.

This part of Columbus, Ohio offers a convenient and diverse range of amenities for senior living. With multiple pharmacies, including CVS and Walgreens, within a short distance, access to medication and healthcare services is easily accessible. There are also various cafes and restaurants nearby for socializing and enjoying meals. Places of worship such as St Catharine Church and Trinity Evangelical Lutheran Church provide spiritual support and community engagement opportunities. Hospitals like Ohio State University Hospital East and Nationwide Children's Hospital ensure quality healthcare services are readily available. Additionally, parks like Schiller Park and Scioto Mile offer opportunities for outdoor recreation and relaxation. The close proximity to John Glenn Columbus International Airport provides easy travel options for visiting family or exploring new destinations. Overall, this area offers a well-rounded environment with essential amenities for comfortable senior living in Columbus, Ohio.

Pharmacies

• CVS Pharmacy (0.2 miles)
• Walgreens (1 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (2.9 miles)

Cafes

• Starbucks (0.3 miles)
• Starbucks (3.7 miles)
• Fox in the Snow Cafe (4.2 miles)
• One Line Coffee (4.4 miles)
• Starbucks (5.3 miles)
• Starbucks (5.7 miles)

Places of Worship

• St Catharine Church (0.3 miles)
• Trinity Evangelical Lutheran Church (3.6 miles)
• Faith Ministries Church (4.8 miles)
• Holy Name Church (5.5 miles)
• The Cross Walk Church (5.8 miles)

Restaurants

• The Top Steakhouse (0.4 miles)
• Block's Bagels, Bakery & Deli (1.1 miles)
• McDonald's (3 miles)
• Schmidt's Restaurant und Sausage Haus (3.4 miles)
• McDonald's (3.4 miles)
• Royal Fish Shrimp & Chicken (3.4 miles)
• Lindey's (3.5 miles)

Hospitals

• Ohio State University Hospital East (2 miles)
• Nationwide Children's Hospital (2.6 miles)
• Select Specialty Hospital (4.7 miles)
• Mount Carmel East (4.7 miles)
• Richard M Ross Heart Hospital (5.4 miles)
• OSU Harding Hospital (5.5 miles)

Physicians

• Equitas Health King-Lincoln Medical Center (2.9 miles)
• Grant Family Medicine/Eastside Surgery Center (3.2 miles)
• Us Healthworks (3.2 miles)
• Nationwide Children's Hospital Livingston Ambulatory Center (3.2 miles)
• Grace Vision (3.6 miles)
• The Eye Center of Columbus (4.3 miles)
• Taylor Station Surgical Center (4.9 miles)

Parks

• John Bishop Memorial Park (3.1 miles)
• Schiller Park (3.6 miles)
• Scioto Mile - Promenade/Riverfront (4 miles)
• Goodale Park (4.3 miles)
• Civic Park (6 miles)

Transportation

• John Glenn Columbus International Airport (CMH) (3.5 miles)
• TSA Security Checkpoint A (3.6 miles)
• CMH Passenger Drop-off / Pick-up (3.7 miles)
• Concourse C (3.7 miles)
• TSA Pre-Check B (3.7 miles)
• TSA Security Checkpoint B (3.7 miles)
• Concourse B (3.7 miles)