Premier Retirement Estates Of Norwood Towers

Pros

• Norwood Towers has a beautiful campus and a welcoming staff.
• The staff at Norwood Towers are wonderful, caring, and compassionate.
• The facility is stunning with gorgeous renovations.
• Renovations and new ownership demonstrate a strong commitment to patient care.
• The environment at Norwood Towers is great, with friendly and helpful staff.
• The activities department provides residents with fun and entertainment.
• Nursing and therapy staff take pride in their work and ensure residents are cared for safely.
• Staff go above and beyond, treating residents like family.

Cons

• The scheduler was rude and dismissive, even blocking a caller asking about employment.
• The facility is infested with roaches, creating an unsanitary environment for residents and staff.
• The halls and rooms are dirty, and beds are described as prison bunks.
• Management is described as terrible.
• Residents are left wet and unattended for long periods, indicating neglect.
• There are claims that charting and money concerns take priority over resident care.
• Agency workers report their accounts are locked or restricted, preventing them from booking shifts.
• Crack pipes were reportedly found in the facility.
• Some reviewers would not want to work there or place a loved one there because of the conditions.

Review

Norwood Towers comes through in these notes as a place with a wide range of experiences, from harsh criticism of front-desk interactions to heartfelt praise for individual residents and care teams. Several reviewers recount negative first impressions from staff demeanor on the phone, with one caller describing Armari the scheduler as rude and seeming annoyed at a simple inquiry about job openings. The person's effort to be courteous and friendly in return did not avert a sense of indifference, and a subsequent attempt to call back ended with being blocked. Another voice echoes the same frustration: a receptionist's cheerful greeting on a call contrasts with an experience of being told to apply through Indeed, leaving some staff and potential applicants feeling unwelcome before they even step inside.

Workplace experiences in the facility and with the staffing process appear equally fraught in several comments. One account describes a roving, high-stress environment during a night shift where a huge roach incident triggered immediate withdrawal from the job, compounded by what the writer perceives as punitive behavior from the scheduler for leaving and the agency being told the worker left without permission. The same thread mentions that the agency's access to shifts can be blocked after such incidents, with the author feeling penalized and locked out of scheduling tools. A separate note warns agency workers to be wary of being unfairly restricted or locked out - an issue tied to perceived administrative handling rather than resident care itself.

Physical conditions and cleanliness surface repeatedly as major concerns in some reviews. Several statements describe the halls and rooms as dirty, with beds that resemble prison bunks and rooms lacking adequate lighting or even basic amenities like lighting in linen storage areas. One particularly vivid claim asserts the presence of a large roach infestation and roaches crawling on residents' beds, a scene that understandably raises anxiety for staff and visitors alike. These accounts consistently pair pest problems with other structural challenges, such as a lack of air conditioning and an impression that basic sanitation and safety could be overlooked in favor of other priorities. The overall tone in these posts is strongly negative about the current state of the facility in certain periods.

Despite these critiques, there is also a substantial strand of praise that highlights compassionate care and positive outcomes for individual residents. A number of reviewers commend the staff as wonderful, caring, and family-like - especially in the context of a loved one receiving rehab or returning home after therapy. One account notes a mother, aged 98, who has been at Norwood Towers since May 2023 and is described as being treated with exceptional warmth and attention, with staff going above and beyond and making her feel spoiled. Another grateful writer describes a grandfather who recovered quickly during a rehab stay, thanks to the care he received and the staff's attentiveness. There are repeated statements that therapy and nursing teams are effective, with families expressing relief at concerns being addressed promptly and care teams working closely to support transitions back home.

The praise extends to the facility's ambiance and ongoing improvements. Several comments paint a positive picture of a well-managed facility that is undergoing renovations and welcomed leadership changes. Reviewers speak highly of the renovated spaces, "beautiful campus," and a warm, welcoming atmosphere where residents and staff seem to form a cohesive, respectful community. The sentiment is that new owners or a new management team are steering the building toward better operations, patient safety, and a more supportive work environment. In these voices, the changes are described as meaningful and visible, contributing to a more hopeful impression of Norwood Towers as a place to live or to work.

Ultimately, the collection of opinions reflects a dichotomy. Some people feel the facility is plagued by pests, cleanliness issues, and management practices that do not prioritize residents' welfare or caregivers' concerns. Others emphasize heartfelt care, successful rehab outcomes, and a welcoming, improving environment driven by dedicated staff and ongoing renovations. There's also a recurring warning about fake positive reviews and concerns about charting for payment, which suggests skepticism about what is being communicated publicly versus what is felt on the ground. Taken together, Norwood Towers appears to be a place in transition: a campus that has faced serious operational and environmental challenges in some periods, while simultaneously hosting caring teams, improving facilities, and favorable experiences for residents and families who appreciate the human warmth and successful recoveries that have occurred there.

If you are considering Norwood Towers for a relative or for employment, the reviews suggest balancing several factors. On one hand, you may encounter a staff culture that many find compassionate and dedicated, with encouraging rehab outcomes, family-like treatment, and recent renovations that enhance the living environment. On the other hand, there are persistent reports of cleanliness and pest issues, tense interactions with some staff members, and administrative practices that some viewers view as problematic or punitive toward workers. It would be wise to visit in person, observe sanitation and safety conditions, talk to multiple staff and residents, and get a real sense of the current leadership and day-to-day operations before forming a conclusion. In the end, Norwood Towers seems to offer both strong positives and notable concerns, depending on the vantage point and the time of your visit.

Transportation

• Metro Bond Hill Garage (0.7 miles)
• Government Square (4.7 miles)

Physicians

• The Urology Group (0.7 miles)
• Riverhills Neuroscience (0.9 miles)
• ESD Pediatric Group (1.6 miles)
• University Hospital Outpatient Building (2.4 miles)
• Hand Surgery Specialists (2.6 miles)

Pharmacies

• Walgreens (0.8 miles)
• Walgreens (1.8 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3.1 miles)
• CVS Pharmacy (3.2 miles)

Restaurants

• Wendy's (0.8 miles)
• McDonald's (0.9 miles)
• White Castle (1 miles)
• Hook Fish & Chicken (1.1 miles)
• Agave & Rye (1.7 miles)
• Taste of Belgium - Rookwood (1.7 miles)
• Ford's Garage Norwood (1.9 miles)

Cafes

• Starbucks (1.9 miles)
• The 86 Coffee Bar & Concert Venue (2.9 miles)
• Starbucks (3.8 miles)
• Silverton Cafe (4.3 miles)
• Coffee Emporium (4.4 miles)
• Gabby's Cafe (4.5 miles)
• Panera Bread (4.7 miles)

Hospitals

• Cincinnati Children's Hospital Medical Center (2.2 miles)
• Summit Behavioral Healthcare (2.2 miles)
• University of Cincinnati Medical Center (2.4 miles)
• Veterans Hospital (2.5 miles)
• Good Samaritan Hospital (3.1 miles)
• The Christ Hospital (3.6 miles)
• Cincinnati Children's (4.4 miles)

Places of Worship

• St Mary Church (2.5 miles)
• Adath Israel Congregation (4.1 miles)
• St Vivian's Catholic Church (4.2 miles)
• City of Madisonville (4.2 miles)
• St James of the Valley (4.3 miles)
• Saint Margaret of Corona Catholic Church (4.4 miles)

Parks

• Ziegler Park (4.1 miles)
• Washington Park (4.5 miles)
• Washington Dog Park (4.5 miles)
• Dogwood Park (4.6 miles)
• Chamberlin Park (4.8 miles)