Overall Review of Victory Park Nursing Home Inc
caveat
8 reviews mention this
Cleanliness issues raise red flags
Several reviewers describe the facility as dirty and report pest problems.
Multiple residents and staff reviewers describe dirty halls and rooms, stained or unclean linens, and a generally poor cleanliness standard. Several specifically mention roaches and a large cockroach, with claims that bugs were seen around resident areas. Other comments mention issues like dirty storage areas and missing privacy curtains, reinforcing concerns about upkeep and resident comfort.
caveat
10 reviews mention this
Care and communication complaints
Reviews frequently criticize care follow-through and communication.
Some reviewers say residents were left wet for long periods or not properly cared for, including concerns that basic tasks were missed. Several describe communication problems, including unanswered calls, rude responses, and difficulty locating a family member. Others share rehab-related complaints, such as not getting the expected rehab support or returning to the hospital after neglect-related issues, and there are also broader staffing concerns raised by reviewers.
common
12 reviews mention this
Staff compassion stands out in praise
Many reviewers praise caring, responsive staff members.
A large share of reviewers describe staff as wonderful, compassionate, and respectful, including claims of addressing concerns quickly. Several family members highlight hands-on help during rehab and recovery, and a number of comments emphasize staff treating residents like family. There are also positive mentions of staff supporting transitions for new residents and maintaining a supportive environment.
common
9 reviews mention this
Renovations and updates improve impression
Recent renovations and updated spaces are repeatedly mentioned.
Many reviewers mention visible improvements, including a beautiful campus feel, renovations, and recent updates to the building. Several comments describe a more welcoming environment under newer leadership, and some highlight upgrades that make suites and shared spaces feel more polished. At least one reviewer also mentions improvement over time after changes in management.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.