Victory Park Nursing Home Inc

Pros

• Norwood Towers has a beautiful campus and a welcoming staff who go above and beyond for their residents.
• Management at Norwood Towers has shown improvement and cares for residents.
• Norwood Towers is a phenomenal place with nursing staff and aides who take pride in their work and ensure residents are cared for safely.
• The staff at Norwood Towers are wonderful, caring, and compassionate, and concerns are addressed immediately.
• The facility is well managed, with respectful staff and satisfied residents.
• Therapy staff at Norwood Towers is excellent and residents receive great care.
• The renovations at Norwood Towers have made the facility beautiful, with a remarkable building and friendly, welcoming staff.
• Norwood Towers is supported by an impressive new management team dedicated to patient care.
• The activities department provides residents with fun and entertainment, and the balcony area is a social space.
• Norwood Towers is described as a wonderful place to live and a great place for employment, with beautiful suites and a stunning dining room.

Cons

• The scheduler was rude and blocked the caller after being asked about hiring.
• The staff were perceived as rude and hateful before anyone could even enter the door.
• There was a huge cockroach running across the floor, causing anxiety and prompting the reviewer to leave the night shift.
• The facility had a severe bug problem and lacked air conditioning.
• The halls and rooms were dirty, and beds looked like prison bunks; it was suggested not to place loved ones there.
• Patients were left alone and wet for long periods of time.
• The management team was terrible.
• The facility was infested with roaches, with some crawling on residents' beds.

Review

Norwood Towers comes through in reviews as a place that can feel like two very different worlds, depending on who you ask. A large number of comments describe a facility that struggles with basic operations and cleanliness, and with interactions that feel unfriendly or dismissive. Some reviewers recount rude experiences with staff, including a scheduler who allegedly spoke curtly and even blocked a return call after being told they were looking for job opportunities. One caller described a terse, repetitive response and suggested applying through a site like Indeed, which left the caller feeling dismissed. A common thread among these accounts is a sense that the first impression from the front desk or scheduling staff shapes the overall view of the place, with several people reporting similar experiences of curt or brusque greetings and a reluctance to engage in conversation.

Beyond the front desk, a number of reviews raise concerns about the living conditions and sanitary standards at Norwood Towers. Several accounts describe large roaches in the facility, including one that involved a particularly alarming sighting during a night shift. The posters emphasize anxiety and stress from dealing with bugs while trying to work and care for residents, and they tie these issues to broader complaints about the environment - dirty halls, dirty rooms, and beds that look like prison bunks. One person even mentions a lack of air conditioning and notes how the presence of pests compounded worries about safety and comfort for both staff and residents. In a few cases, reviewers attributed the problems to a broader concern about maintenance and sanitation, sometimes linking them to specific rumors about the facility, and expressing reluctance to return or to bring loved ones to a place they described as unsafe or unsanitary.

Care quality is another point of contention in these reviews. A recurring concern is that residents aren't consistently treated with the level of attention one would expect in a nursing facility. Some reviewers say patients were left wet for long periods or not given adequate attention, and they describe a sense that care was not prioritized. There are mentions of incidents that suggest a managerially focused approach to paperwork and charting, rather than a patient-centered approach to daily care. In several of these posts, people warned others about experiences with management and the potential for systemic problems that could impact residents' well-being, quality of life, and safety.

Interwoven with the negative experiences are contrasting accounts from residents or family members who depict Norwood Towers in a far more favorable light. A recurring positive theme is the excellence of the caregiving staff, with phrases like "the staff is wonderful & treats my mom like family," and notes that concerns are addressed promptly. Some reviews highlight that therapy teams, nursing staff, and support personnel go above and beyond to help residents recover and return home, underscoring a sense of teamwork and personal connection. A number of posts celebrate the kindness and dedication of caregivers, describing staff who are "dedicated, passionate" and who create a warm, family-like environment. For these reviewers, Norwood Towers feels like a place where residents are well cared for, valued, and supported by a cohesive team.

Another portion of the feedback centers on renovations, leadership, and the evolving management of the facility. Several comments attest to a visible transformation, with notes about a "beautiful campus," updated renovations, and a more inviting atmosphere. Phrases like "the renovations make a huge difference" and "new leadership and management" appear repeatedly, along with praise for a more positive, patient-focused culture. Some reviewers mention that the changes have made the building feel more like a home than a sterile institution, and they speak to improved interactions with staff and a more welcoming environment for residents and families. There is also a sense of pride in the improvements, with people acknowledging that Norwood Towers is undergoing a process of growth and modernization under new ownership or leadership.

Within this mosaic of feedback, there is also a note of caution and nuance. Several reviewers warn about the presence of fake or inauthentic reviews, with one explicitly calling out the risk of skewed perceptions due to scams or misrepresentations. A number of posts emphasize that experiences can vary dramatically from one floor, shift, or staff member to the next, and that the overall impression of Norwood Towers may swing between highly positive and deeply negative depending on who is providing the account and when. Some reviewers who had negative experiences still acknowledge improvements over time, while others remain unconvinced, stressing that the facility's problems - if left unaddressed - could overshadow any gains from renovations or managerial changes.

Taken together, the collection of reviews paints a picture of a facility in transition, with a strong dichotomy between frustration and praise. On one hand, there are consistent complaints about courtesy, cleanliness, and care that leave some prospective residents and their families wary of placing loved ones in Norwood Towers. On the other hand, a large number of accounts celebrate compassionate staff, effective therapy, and a visibly upgraded environment under new leadership, suggesting progress and renewed energy toward resident-centered care. For anyone considering Norwood Towers, this mix of perspectives highlights the importance of visiting multiple times, meeting staff, and observing the day-to-day realities on the ground, while also weighing the facility's ongoing renovations and leadership changes as part of the decision-making process.

This part of Cincinnati, Ohio offers a convenient location with easy access to various amenities and services. Within a short distance, you will find several healthcare facilities including physicians, hospitals, and pharmacies, providing quality medical care for seniors. There are also a variety of restaurants offering diverse dining options, as well as cafes for enjoying a cup of coffee or tea. Additionally, there are places of worship nearby for those who seek spiritual fulfillment. For recreation and relaxation, there are parks within a few miles where seniors can enjoy nature and outdoor activities. Overall, this area provides a well-rounded environment that caters to the needs and interests of older individuals looking for a comfortable and convenient place to live.

Physicians

• The Urology Group (0.7 miles)
• Riverhills Neuroscience (0.9 miles)
• ESD Pediatric Group (1.6 miles)
• University Hospital Outpatient Building (2.4 miles)
• Hand Surgery Specialists (2.6 miles)

Transportation

• Metro Bond Hill Garage (0.7 miles)
• Government Square (4.7 miles)

Pharmacies

• Walgreens (0.8 miles)
• Walgreens (1.9 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3.1 miles)
• CVS Pharmacy (3.2 miles)

Restaurants

• Wendy's (0.8 miles)
• McDonald's (0.8 miles)
• White Castle (1 miles)
• Hook Fish & Chicken (1.1 miles)
• Agave & Rye (1.7 miles)
• Taste of Belgium - Rookwood (1.7 miles)
• Ford's Garage Norwood (1.8 miles)

Cafes

• Starbucks (1.8 miles)
• The 86 Coffee Bar & Concert Venue (2.9 miles)
• Starbucks (3.7 miles)
• Silverton Cafe (4.3 miles)
• Coffee Emporium (4.4 miles)
• Gabby's Cafe (4.5 miles)
• Panera Bread (4.7 miles)

Hospitals

• Cincinnati Children's Hospital Medical Center (2.2 miles)
• Summit Behavioral Healthcare (2.3 miles)
• University of Cincinnati Medical Center (2.4 miles)
• Veterans Hospital (2.5 miles)
• Good Samaritan Hospital (3.1 miles)
• The Christ Hospital (3.6 miles)
• Cincinnati Children's (4.5 miles)

Places of Worship

• St Mary Church (2.4 miles)
• Adath Israel Congregation (4.1 miles)
• City of Madisonville (4.1 miles)
• St Vivian's Catholic Church (4.2 miles)
• St James of the Valley (4.4 miles)
• Saint Margaret of Corona Catholic Church (4.4 miles)

Parks

• Ziegler Park (4.1 miles)
• Washington Park (4.4 miles)
• Washington Dog Park (4.5 miles)
• Dogwood Park (4.5 miles)
• Chamberlin Park (4.8 miles)