Evergreen

Pros

• The Evergreen facility is very clean and well maintained, providing a pleasant environment for residents.
• Staff members at Evergreen are consistently friendly and attentive, making interactions positive and reassuring.
• Residents appreciate the variety of activities available, including movies, crafts, and musical groups, which keeps them engaged.
• Families feel at ease knowing their loved ones are in a safe and caring community.
• The food options are generally good, with some residents enjoying the variety offered in the dining room.
• Many families commend the smooth move-in process and the helpfulness of staff during this transition.
• The grounds are beautifully decorated and provide a lovely setting for residents to enjoy.
• Evergreen offers supportive amenities, such as transportation assistance for medical appointments.
• Positive experiences with housekeeping were noted, contributing to the overall satisfaction with the facility's upkeep.
• Residents feel a sense of belonging and comfort in their living spaces at Evergreen.

Cons

• The friendliness and helpfulness of the staff declined abruptly after the initial contact.
• The assisted living and rehab services were described as terrible, with inadequate staffing leading to neglectful situations.
• Communication issues were a persistent problem, making it difficult to get answers to requests or questions.
• There was a lack of timely air conditioning repairs, which raised concerns about resident comfort during summer months.
• The director of dining was unresponsive and rude when dietary needs were brought up.
• Meal quality was frequently criticized for being poor, burnt, and served in small portions.
• Upper management was viewed as ineffective and unable to address residents' concerns adequately.
• Facilities were found too large and confusing for residents with memory loss, contributing to feelings of disorientation.
• There were multiple disappointments regarding promised services that were never fulfilled, such as transportation arrangements.

Review

Evergreen Retirement Community has garnered a variety of opinions from families who have entrusted their loved ones to its care. Overall, many families express appreciation for the facility's cleanliness, well-maintained environment, and friendly staff. One family shared their positive experience, noting that the community offers numerous activities that keep residents engaged. Their mother actively participates in daily programs, including movie outings, crafts, and musical groups. While they acknowledged that the cost is on the higher side compared to other facilities in the area, they feel it’s justified given the quality of services and amenities provided.

Contrastingly, some families highlighted serious concerns regarding Evergreen Wellspring, particularly with the Memory Care unit where one family's father had been placed after being diagnosed with Alzheimer's disease. They expressed gratitude for how much his demeanor improved once he transitioned into Memory Care but pointed out deficiencies in staffing levels and communication during this time of significant change. The initial friendly interactions quickly shifted once their contact person was promoted to another role. This left them feeling less supported during a critical period as they adjusted to their loved one's new living arrangements.

The feedback regarding assisted living services at Evergreen paints a more troubling picture. Some reviews detailed alarming incidents—such as one resident being found alone on the toilet without adequate supervision despite being labeled a fall risk—which raises questions about staffing adequacy and attentiveness to residents' needs. Additionally, there were consistent complaints about limited availability of staff resulting in delays in fulfilling residents’ basic needs like meals or personal care assistance. Such experiences led several reviewers to recommend caution when considering Evergreen for those seeking assisted living options.

On the culinary front, while some praised meal variety and options available at Evergreen, others criticized food quality and service speed within the dining setting. Complaints ranged from long wait times for meals—sometimes exceeding an hour—to dissatisfaction with portion sizes and presentation of dishes served. Families emphasized that dining experiences should be pleasant; especially considering most residents live there full-time and rely heavily on these communal meals for social interaction.

Many reviews underscore frustrations related to communication within Evergreen's management team. Several families reported issues stemming from poor follow-up regarding resident care or maintenance requests throughout their stay at the facility. The sentiments expressing disappointment suggest an internal disconnect between staff responsibilities and management oversight that could detract from overall resident satisfaction.

Despite these criticisms, there remains a strong sense of loyalty among some families toward Evergreen due to its overall atmosphere and environment. Many agreed on how important it is for residents like their loved ones—especially those suffering from dementia or other memory-related issues—to engage regularly in various activities offered by the community. This was particularly noted as vital by one reviewer whose dad benefits greatly from having structured programming available daily.

In conclusion, while many appreciate what Evergreen Retirement Community has to offer—including its beautiful grounds and engaging activities—a significant number also voice legitimate concerns over staffing levels, communication breakdowns amongst staff members, food quality inconsistencies, and inadequate care provisions within certain areas such as Assisted Living or Memory Care units specifically designed for individuals with more complex medical needs. As prospective residents consider this community as an option for themselves or family members seeking senior living solutions nearby—balancing positive aspects against negatives will be essential in making an informed decision.

This part of Cincinnati, Ohio, offers a convenient and diverse range of amenities suitable for seniors looking to settle in a bustling yet accessible neighborhood. With multiple pharmacies including CVS and Walgreens nearby, access to medical prescriptions and supplies is easily available. Places of worship such as St James of the Valley and St Vivian's Catholic Church cater to spiritual needs, while a variety of restaurants like Station Family BBQ and Skyline Chili offer dining options close by. Additionally, healthcare facilities like Summit Behavioral Healthcare and Cincinnati Children's Hospital are within reach for any medical needs. The presence of parks such as Winton Woods Cherry Hill Shelter and Chamberlin Park provide opportunities for outdoor recreation and relaxation. Overall, this area provides a mix of conveniences that may appeal to seniors looking for a vibrant community with essential services in close proximity.

Pharmacies

• CVS Pharmacy (0.6 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (1.8 miles)
• Kroger Pharmacy (1.9 miles)
• Walgreens (2 miles)
• Walgreens (3.5 miles)
• Kroger Pharmacy (3.5 miles)

Places of Worship

• St James of the Valley (1 miles)
• St Vivian's Catholic Church (1.8 miles)
• Lifespring Christian Church (2.9 miles)
• Adath Israel Congregation (3.2 miles)
• St Mary Church (5.8 miles)
• White Oak Chapel (6 miles)
• Vineyard Church Northwest (6.2 miles)

Restaurants

• Station Family BBQ (1.3 miles)
• Skyline Chili (1.9 miles)
• Buffalo Wings & Rings (1.9 miles)
• McDonald's (2 miles)
• Hook Fish & Chicken (2.7 miles)
• McDonald's (3.1 miles)
• Skyline Chili (3.6 miles)

Cafes

• Gabby's Cafe (1.4 miles)
• Panera Bread (1.8 miles)
• Silverton Cafe (4.7 miles)
• Starbucks (5.1 miles)
• The 86 Coffee Bar & Concert Venue (5.8 miles)

Hospitals

• Summit Behavioral Healthcare (1.5 miles)
• Cincinnati Children's (3.5 miles)
• Cincinnati Children's Hospital Medical Center (5.1 miles)
• Veterans Hospital (5.3 miles)
• University of Cincinnati Medical Center (5.4 miles)
• Good Samaritan Hospital (5.5 miles)
• Mercy Health - The Jewish Hospital (5.6 miles)

Physicians

• Reading Family Practice (2.9 miles)
• The Urology Group (3.6 miles)
• Riverhills Neuroscience (3.7 miles)
• Springdale Family Medicine (4.2 miles)
• Bowen Center For Women's Health (4.5 miles)
• ESD Pediatric Group (4.8 miles)
• UC Health Primary Care Family Medicine (5.2 miles)

Transportation

• Metro Bond Hill Garage (3 miles)

Parks

• Winton Woods Cherry Hill Shelter (4.6 miles)
• Chamberlin Park (4.6 miles)
• Blue Ash Summit Park (5.8 miles)
• Sharon Woods Park (6.3 miles)

Theaters

• Showcase Cinema de Lux Springdale 18 (5.9 miles)