Forest Heights

Pros

• The staff at Forest Heights are described as kind, caring, and always willing to assist residents and their families.
• Many reviewers appreciate the warm, home-like atmosphere and the friendly interactions with both the receptionist and other staff members.
• Residents enjoy a variety of activities that promote engagement and interaction among individuals, with plenty of opportunities for socialization.
• The dining experience at Forest Heights receives high praise for its delicious food, attentive service, and fresh meals delivered with a smile.
• One long-term resident expressed satisfaction with the improved management responsiveness to requests and concerns over the years, highlighting the facility's commitment to resident needs.
• Families feel supported through effective communication from staff regarding their loved ones' care and interests.
• The community is noted for its cleanliness and welcoming environment, creating a positive impression during tours.

Cons

• The nursing care has been terrible, and overall communication in the billing department needs significant improvement.
• There is a concern about understaffing due to COVID, which affects the level of care provided.
• Some residents are not participating in activities, indicating a lack of engagement opportunities.
• The community's activity level could be improved, and it seems limited due to restrictions.
• Communication with management and families is poor, leading to frustration among relatives.
• There are complaints about food being served cold at times and inconsistent quality.
• A resident fell and was left alone for hours, highlighting inadequate care for those with specific needs.
• Some staff members appear overworked, which negatively impacts the level of care provided.

Review

The experiences shared by residents and families at Forest Heights present a mixed but ultimately insightful view of the community, encompassing both commendations and concerns that prospective families might want to consider. With a new head of nursing at the helm, many reviews point to positive changes in management; however, there is still much room for improvement in various aspects of care. Though some loved ones appear to be eating well and enjoying certain amenities, issues such as slow responses to call lights and inadequate staffing levels are highlighted consistently.

A number of reviewers expressed appreciation for the friendly staff and their commitment to creating a warm environment. Families noted that the employees were approachable and often went out of their way to assist residents with compassion. One family remarked on the atmosphere feeling welcoming and home-like, especially citing interactions with staff who remembered names and fostered connections with residents. However, despite these positive interactions, many reviewers also mentioned feelings of disappointment regarding the overall quality of care provided. The understaffing issue—exacerbated by COVID-19—was frequently brought up as a major concern that impacted timely assistance for residents.

Activities offered by Forest Heights received mixed reviews as well. While some acknowledged that residents could participate in organized events if they wished, others felt that engagement opportunities were limited compared to previous facilities their loved ones had been in. Some families noted that while outings were available, they seemed fewer than before possibly due to pandemic restrictions. Residents looking for more active involvement or creative activities may find these limitations disappointing, particularly when compared to other communities known for high engagement levels.

Communication with families appears to be another area needing improvement at Forest Heights. Several reviewers expressed frustration over gaps in information sharing between the facility's management team and families regarding care processes or changes in resident status. This lack of communication can lead to unnecessary stress during an already challenging time when placing loved ones in memory care or assisted living environments.

Food quality received a range of opinions; some residents celebrated meals delivered hot and fresh with options available throughout the day—especially appreciating features like a salad bar—and others commented on inconsistencies such as meals arriving cold or not meeting expectations on certain days. Despite this variability, several reviews pointed out how important it was for meal times to take place in a setting where residents feel respected and cared for rather than merely fed.

In conclusion, while many testimonials highlight significant strengths at Forest Heights—including attentive staff relations, cleanliness within the facility, efforts toward active engagement even amidst pandemic challenges—the recurring themes of understaffing and communication barriers remain crucial focal points for potential improvements. Prospective families contemplating Forest Heights should weigh these factors carefully alongside the commendable attributes identified through resident experiences; understanding both commendations and critiques can aid them as they make decisions about suitable living arrangements for their loved ones needing assisted living or memory care services.

Located in Winston-Salem, North Carolina, this area offers a variety of amenities that cater to the needs of seniors. With several restaurants nearby such as Ryan's Restaurant and Mozelle's Fresh Southern Bistro, residents can enjoy delicious meals without having to travel far. Additionally, there are multiple pharmacies within a short distance, including CVS Pharmacy and Walgreens, ensuring easy access to medications and healthcare supplies. The presence of hospitals like Wake Forest Univ Bapt Med Center provides peace of mind in case of medical emergencies. For recreation and leisure, parks like Miller Park and Salem Lake Trail offer opportunities for outdoor activities. Cafes such as Starbucks and Krankies Coffee are perfect spots for socializing with friends over a cup of coffee. Nearby physicians' offices like Urology Partners and Forsyth Endocrine Consultants make it convenient for seniors to access healthcare services. Lastly, places of worship such as St John's Lutheran School cater to spiritual needs, while theaters like AMC Hanes 12 provide entertainment options for seniors looking to enjoy movies and cultural events in the area.

Restaurants

• Ryan's Restaurant (1.7 miles)
• Bobby Boy Bakeshop (2.4 miles)
• West End Opera House (2.8 miles)
• Mozelle's Fresh Southern Bistro (3.3 miles)
• Wise Man Brewing (3.3 miles)
• Gatsby's Pub (3.4 miles)
• P.F. Chang's China Bistro (3.5 miles)

Pharmacies

• CVS Revco D.S. (3.2 miles)
• Walgreens (3.3 miles)
• CVS Pharmacy (5.2 miles)
• Express Scripts Holding Co. (6.3 miles)
• South Park Family Pharmacy (6.8 miles)
• Walgreens (7.4 miles)
• Walgreens (9.8 miles)

Hospitals

• Wake Forest Univ Bapt Med Center (3.3 miles)
• WFBH Ardmore Tower (3.4 miles)
• Bethany Cardiology (19.2 miles)

Parks

• Miller Park (3.4 miles)
• Salem Lake Trail (6.2 miles)
• Union Cross Park (10.7 miles)

Cafes

• Starbucks (3.6 miles)
• Krankies Coffee (3.8 miles)
• Starbucks (5.2 miles)
• Starbucks (5.3 miles)
• Panera Bread (19.5 miles)
• Starbucks (22.6 miles)
• Starbucks (22.8 miles)

Physicians

• O'connor John J Cpo (3.9 miles)
• Urology Partners (5.2 miles)
• Brookview Hills Internal Medicine (5.2 miles)
• Nephrology Associates (5.2 miles)
• Cumadin Clinic (5.2 miles)
• Wake Forest Baptist Health - Internal Medicine - Highland Oaks (5.3 miles)
• Forsyth Endocrine Consultants (5.3 miles)

Places of Worship

• St John's Lutheran School (4.6 miles)
• Immaculate Heart of Mary Catholic Church (16.9 miles)

Theaters

• AMC Hanes 12 (5.3 miles)
• Regal Palladium & IMAX (19.8 miles)
• AMC CLASSIC Greensboro 18 (23.7 miles)