Forest Heights Senior Living Community

Pros

• The staff at Forest Heights Senior Living Community is described as friendly and knowledgeable, interacting well with residents.
• Many residents enjoy the variety of activities offered, including live music, arts and crafts, gardening, and outings.
• The facility is noted for its cleanliness and modern appearance, creating a pleasant living environment.
• Residents appreciate the dining experience, highlighting that the food is good and dietary needs are accommodated.
• Some family members express satisfaction with their loved ones' accommodations, mentioning spacious rooms with amenities such as kitchenettes and large bathrooms.
• There are several loving and wonderful staff members who provide caring support to residents, making a positive impact on their experience.
• Families have observed engagement among residents during social events like church services and holiday celebrations.
• Visitors feel comfortable in the facility's atmosphere and have been impressed by the organization of activities displayed to residents.

Cons

• The staff at Forest Heights Senior Living Community is severely understaffed, leading to inadequate care for residents.
• There have been multiple instances of medication errors and missed meals reported by residents and their families.
• Communication from the staff is poor, causing frustration among family members trying to stay informed about their loved ones.
• Some residents experienced roaming individuals entering their rooms, compromising their privacy and security.
• Despite a high cost of living at the facility, the quality and quantity of food provided are often unsatisfactory, leaving residents hungry.
• Rude and intimidating treatment from some staff members has been reported consistently by long-term residents like grandparents.
• There is a lack of qualified medical personnel, impacting the overall quality of care at the facility.
• The management appears disorganized, with frequent changes in leadership that lead to unmet promises for improvement.
• Family members noted that items belonging to the residents often go missing or end up mixed up with other residents' belongings during laundry services.
• Overall staffing issues contribute to a substandard work culture that affects resident care and satisfaction negatively.

Review

Forest Heights Senior Living Community has garnered a range of reviews that highlight the duality of experiences faced by families who have entrusted their loved ones to the facility. On one hand, some families sing praises about its cleanliness, modern design, and abundance of activities. Many reviewers noted the commitment of the staff to keep both the community's environment and its residents engaged. Descriptive accounts mention various amenities such as a movie room, game areas, and church services that serve to foster a sense of community among residents. The dining experience has also been highlighted positively; several visitors enjoyed their meals, specifically mentioning delicious bread rolls and good menu options available for residents with dietary needs.

However, alongside these favorable remarks are significant concerns regarding staffing levels and overall quality of care at Forest Heights which cannot be overlooked. Multiple reviewers lamented an apparent shortage of staff members, attributing this issue partially to post-COVID conditions. Families expressed frustration over unmet needs promised during tours or through initial consultations; for example, basic care procedures like regular bathing were inconsistently followed, leading to situations where loved ones missed meals or received inadequate assistance in day-to-day activities. Concerns around safety were also raised when residents reported unauthorized entries into their rooms during odd hours—an alarming situation that raises questions about the security protocols within memory care settings.

The ongoing issues with communication from management added another layer of dissatisfaction for many families. Although some positive interactions were noted with individual staff members who displayed compassion and diligence, the overall sentiment was that vital information often did not reach family members in a timely or transparent manner. One reviewer recounted a painful instance involving the passing of their mother—a situation compounded by delays in notification from staff who failed to follow established protocols meant to keep families informed first before alerting outside nursing personnel.

Food quality seemed another sore spot among several reviews; although some found the offerings pleasant enough during visits, long-term residents indicated dissatisfaction with portion sizes and meal variety. Frequent reports pointed out decreased servings leaving seniors feeling hungry after meals and poorly prepared food options that failed to meet expectations considering the high costs associated with living at Forest Heights. This inconsistency between promotional material encountered during tours versus lived experiences became a recurring theme throughout multiple narratives.

Furthermore, personal belongings went missing amid confusion surrounding laundry services—another issue underscoring operational shortcomings within Forest Heights' management framework. Residents' items reportedly vanished due either to mishandling or misunderstandings between staff members responsible for laundry duties versus those directly caring for seniors. Such instances lead families to feel uneasy regarding how well their loved ones’ personal spaces are monitored and maintained.

Lastly, despite all these grievances voiced by numerous family members regarding inadequate staffing levels and communication failures amidst promises made by management during visits, there remained glimmers of hope from individual caregivers dedicated to providing meaningful support whenever possible amidst challenging circumstances. These loving gestures highlighted how deeply entrenched some staff are in providing compassionate care despite overwhelming odds stacked against them due largely to systemic issues beyond their control at Forest Heights Senior Living Community.

In conclusion, while Forest Heights offers certain appealing elements such as engaging amenities and friendly touches from specific caregivers worth celebrating—the multitude of organizational problems suggests prospective residents should weigh caution before making decisions based on selective endorsements alone without getting comprehensive insight into daily operations experienced firsthand by existing families navigating this complicated landscape too frequently marked by frustration rather than reassurance about their loved ones’ safety within its walls.

Restaurants

• Ryan's Restaurant (1.7 miles)
• Bobby Boy Bakeshop (2.4 miles)
• West End Opera House (2.8 miles)
• Mozelle's Fresh Southern Bistro (3.3 miles)
• Wise Man Brewing (3.3 miles)
• Gatsby's Pub (3.4 miles)
• P.F. Chang's China Bistro (3.5 miles)

Pharmacies

• CVS Revco D.S. (3.2 miles)
• Walgreens (3.3 miles)
• CVS Pharmacy (5.2 miles)
• Express Scripts Holding Co. (6.3 miles)
• South Park Family Pharmacy (6.8 miles)
• Walgreens (7.4 miles)
• Walgreens (9.8 miles)

Hospitals

• Wake Forest Univ Bapt Med Center (3.3 miles)
• WFBH Ardmore Tower (3.4 miles)
• Bethany Cardiology (19.2 miles)

Parks

• Miller Park (3.4 miles)
• Salem Lake Trail (6.2 miles)
• Union Cross Park (10.7 miles)

Cafes

• Starbucks (3.6 miles)
• Krankies Coffee (3.8 miles)
• Starbucks (5.2 miles)
• Starbucks (5.3 miles)
• Panera Bread (19.5 miles)
• Starbucks (22.6 miles)
• Starbucks (22.8 miles)

Physicians

• O'connor John J Cpo (3.9 miles)
• Urology Partners (5.2 miles)
• Brookview Hills Internal Medicine (5.2 miles)
• Nephrology Associates (5.2 miles)
• Cumadin Clinic (5.2 miles)
• Wake Forest Baptist Health - Internal Medicine - Highland Oaks (5.3 miles)
• Forsyth Endocrine Consultants (5.3 miles)

Places of Worship

• St John's Lutheran School (4.6 miles)
• Immaculate Heart of Mary Catholic Church (16.9 miles)

Theaters

• AMC Hanes 12 (5.3 miles)
• Regal Palladium & IMAX (19.8 miles)
• AMC CLASSIC Greensboro 18 (23.7 miles)