Brookridge in Winston Salem, NC

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  • Interior

    A beautifully designed lobby area featuring ornate stairs and elegant decor.
  • Decor

    A well-lit interior hallway featuring herringbone flooring and modern decor.
  • Building

    A brick building with a canopy entrance surrounded by trees under a clear blue sky.
  • Architecture

    A view of a residential building under a clear blue sky with trees lining the street.
  • Dining

    A modern and elegantly designed restaurant interior featuring stylish lighting and comfortable seating.
  • Lighting

    An interior space undergoing renovation with exposed ceiling panels and construction materials.
  • Lobby

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  • Chandelier

    A view of an interior space undergoing renovation, featuring a chandelier and construction materials.
  • Swimming Pool

    An inviting indoor swimming pool area with clear water and ambient lighting.
  • Design

    A spacious and well-lit lobby area featuring elegant architectural elements.
  • Stairs

    A view of elegantly designed stairs leading to a well-lit upper level.
  • Doors

    An elegant entrance featuring a blue archway and double doors, complemented by stylish wall sconces.

Brookridge in Winston Salem, NC

Information last verified:

1199 Hayes Forest Drive, Winston Salem, NC 27106

For more information about senior living options: (844) 490-3973

3.7 from 62 reviews
5 stars
37
4 stars
3
3 stars
5
2 stars
3
1 stars
14

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Top 5% Senior Living Community in 2024

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Overall Review of Brookridge

Pros

  • pro Brookridge’s staff are consistently helpful and go out of their way to assist residents.
  • pro Families feel their loved ones are genuinely loved and cared for at Brookridge.
  • pro The community offers abundant activities and a welcoming, friendly atmosphere.
  • pro The dining options are appealing, with attentive wait staff and good food.
  • pro The campus is beautiful, with trees and a serene, forest-like setting.
  • pro Maintenance and facilities are well-kept, with quick responses to needs.
  • pro The memory care unit is well-run, with a garden area and engaging activities.
  • pro The overall care across independent living, assisted living, memory care, and nursing care is compassionate and high-quality.
  • pro Residents and families feel safe, at home, and connected to a caring Brookridge community.

Cons

  • pro They describe the facility as understaffed, inattentive, and mismanaged.
  • pro They allege upper management is extremely unprofessional and unresponsive to concerns.
  • pro They recount residents being left in wheelchairs for hours without any check-ins.
  • pro They note that crucial medications ran out and residents went without for an entire night.
  • pro They mention finding a cockroach in a resident's food.
  • pro They claim the facility misrepresents its policies and does not provide adequate care.
  • pro They state the campus is not Christ-centered, with limited worship opportunities and secular socials.
  • pro They say admissions declined care due to Medicaid concerns.
  • pro They report billing inquiries were unanswered for over a month.

Review

Brookridge Retirement Community in Winston-Salem is best suited for seniors who want a warm, forested setting and a genuine continuum of care that can grow with their needs. This community shines for independent living residents who prize a strong sense of camaraderie, abundant on-site activities, and approachable staffing. The campus promotes a homey feel, gardens, woodsy views, and a small-town vibe, where residents can participate in frequent social and recreational options and still expect reliable access to therapy, assisted living, memory care, and skilled nursing if circumstances change. When independence is the goal but peace of mind about future care is also important, Brookridge delivers a cohesive experience that makes aging in place feel feasible rather than frightening. It is a fit for those who value personal connections with neighbors and staff, and who want a well-established community that feels like “home” as much as a campus can.

Where Brookridge may not be the best fit, or where alternatives deserve consideration, becomes evident for families prioritizing ultra-consistent medical oversight and flawless administrative communication. Several reviews flag issues with billing transparency and responsiveness from leadership on financial questions, including an instance of a large erroneous balance followed by a tiny reimbursement and slow complaint resolution. In the care realm, experiences diverge: some families praise attentive nursing or therapy teams, while others recount under-staffing, inconsistent attention, or alarmingly poor rehab execution. For those whose loved ones require tightly coordinated, quick-response medical care or high-stakes rehab reliability, these inconsistencies can be deal-breakers. Additionally, Brookridge’s religious positioning is not uniformly experienced as faith-centered by all residents, and some prospective residents seeking a Christ-focused community may need to verify alignment with current practices.

The strongest upside rests with the human touch and the built-in advantages of the campus. The pros-center list includes a consistently friendly, helpful staff that residents describe as caring and accessible, the ability to personalize rooms with familiar furnishings, and a robust menu and café atmosphere that makes dining feel like a social event rather than a chore. Maintenance is repeatedly praised for timely fixes, and the campus-wide calendar offers a wide array of activities that accommodate varied interests. The memory care environment is presented as intimate and well-structured in some reviews, enclosed garden space, a small, homelike dining rhythm, and even pets for companionship, highlighting Brookridge’s capacity to support a transition within the care continuum without uprooting a resident from a familiar community. For families focused on companionship, stability, and a strong resident council that channels feedback into meaningful improvements, these elements often outweigh the occasional service gaps.

On the other hand, the cons cannot be dismissed. The recurring concerns about administrative transparency, especially around billing and policy explanations, create a shadow of doubt that families must manage proactively. In the care trenches, experiences vary by unit and shift: some patients report genuine warmth and attentiveness, while others describe moments of neglect or frustration, particularly in rehab or health-care floors where pace and staffing pressures collide with patient needs. Some reviews describe a mismatch between marketing messages (including a Christ-centered branding) and lived experience, with residents feeling that religious activities and sponsorships are not consistently supported. In short, Brookridge can deliver on a serene, active, multi-level living environment, but the quality of daily care and the reliability of administrative communication are not uniformly uniform across the campus.

From a practical planning standpoint, Brookridge remains competitive on several financial and logistical axes, but the variability underscores the importance of due diligence. The community’s range of living options, from independent garden homes to memory care and skilled nursing, provides genuine aging-in-place potential, often at a lower relative price than standalone facilities offering a single level of care. Yet some reviewers describe Brookridge as expensive or at least expensive relative to peers, and the murkier corners of billing practices amplify the need for careful, written agreements and explicit cost schedules. Prospective residents should request a transparent, line-item estimate covering all expected services, confirm what is included in each level of care, and secure a clear policy on holds or room transfers if care needs escalate. Financial conversations should accompany tours, with copies of sample monthly statements and a promised cadence for financial communication.

In the end, Brookridge delivers a compelling package for families seeking an engaged, affectionate community with real opportunities for social engagement and evolving care. The campus environment, breadth of activities, and dependable maintenance create a sense of security and belonging that many residents rightly celebrate. Yet the decision demands vigilance: verify the accuracy and timeliness of billing, probe the consistency of care across shifts, and assess whether the faith-forward branding aligns with personal expectations. For seniors who prize a holistic community that can adapt to changing needs and for families who can navigate occasional administrative friction with clear communication, Brookridge represents a solid, trustworthy option worth pursuing. For those who require near-spotless procedural reliability, or who must anchor faith-based programming to a strict tradition, exploring alternatives with stronger demonstrated consistency may be the wiser course.

Features

Housing

  • 40 resident community capacity 40 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Continuing Care Retirement Community (CCRC) Continuing Care Retirement Community (CCRC)Continuing Care Retirement Communities (CCRCs) are important for seniors because they provide a range of housing options and care services all in one location. This allows seniors to age in place and receive the level of care they need as their health changes, without having to move to a new facility. CCRCs provide a sense of security and peace of mind for seniors and their families, knowing that they will be taken care of no matter what the future holds.
  • Independent Living Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
  • Memory Care Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Activities on-site Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Devotional services off-site Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Family overnight stay rooms Family overnight stay roomsFamily overnight stay rooms are important for seniors because they provide a welcoming and comfortable space for their loved ones to spend quality time with them, support their emotional well-being, and strengthen family bonds. This accommodation option ensures that seniors can maintain connections with their families and receive the social interaction and support they need for overall health and happiness.
  • Family private dining rooms Family private dining roomsFamily private dining rooms are important for seniors as they provide a space for quality time with loved ones, encourage social interaction, and allow for a sense of normalcy and comfort in their living environment. This can greatly improve their overall well-being and quality of life.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Indoor common areas Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor patio Outdoor patioOutdoor patios are essential for seniors as they provide a safe and peaceful space for them to enjoy the outdoors, socialize with friends and family, engage in physical activity, and soak up natural sunlight which promotes overall well-being and mental health.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Piedmont Triad International (20 miles away) Piedmont Triad International (20 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Ambulatory care Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Diabetic care Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meals provided Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Activities on-site Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Devotional activities offsite Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Brookridge in Winston Salem, NC is a vibrant and comprehensive assisted living community that offers a range of care services to meet the diverse needs of its residents. With various levels of care available, including Continuing Care Retirement Community (CCRC), Independent Living, Memory Care, and Skilled Nursing Facility, Brookridge ensures that individuals can age in place while receiving the appropriate support.

At Brookridge, residents enjoy a wide array of amenities designed to enhance their comfort and lifestyle. They have access to a beauty salon for grooming needs and cable or satellite TV for entertainment. Community-operated transportation is readily available for appointments or outings. Devotional services off-site promote spiritual well-being, while delectable meals are served in the dining room or private dining rooms for special occasions with family or friends. All accommodations are fully furnished and feature private bathrooms, ensuring maximum privacy and convenience. Housekeeping services maintain cleanliness throughout the community’s indoor common areas.

For leisure activities, Brookridge offers various options such as a gaming room for friendly competition and scenic outdoor spaces including patios and gardens where residents can relax amidst nature. Wi-Fi/high-speed internet connectivity keeps residents connected to the digital world.

The care services at Brookridge are extensive and attentive. Around-the-clock supervision provides reassurance and safety for residents. Trained staff assist with activities of daily living like bathing, dressing, and transfers. Those with diabetes receive specialized care including personalized diets. Meal preparation and service ensure nutritious food options catered to individual dietary restrictions. Medication management guarantees timely administration of medications.

Residents at Brookridge benefit from an engaging social life through community-sponsored activities that encourage interaction among peers. Devotional activities off-site nurture spiritual growth while fitness programs promote active lifestyles. Residents even have opportunities to organize their own resident-run activities according to their interests and hobbies. Scheduled daily activities ensure there is always something exciting happening within the community.

Brookridge is conveniently located near cafes, parks, pharmacies, physicians, restaurants, and hospitals, ensuring that residents have easy access to essential services and amenities in the surrounding area.

Overall, Brookridge offers a nurturing and supportive environment where residents can enjoy an enriched and fulfilling lifestyle while receiving the care they need.

Nearby Places of Interest

Restaurants

  • Ryan's Restaurant (1.9 miles)
  • Bobby Boy Bakeshop (2.8 miles)
  • West End Opera House (3.2 miles)
  • Wise Man Brewing (3.5 miles)
  • Mozelle's Fresh Southern Bistro (3.7 miles)
  • Gatsby's Pub (3.8 miles)
  • P.F. Chang's China Bistro (4.1 miles)

Hospitals

  • Wake Forest Univ Bapt Med Center (3.6 miles)
  • WFBH Ardmore Tower (3.8 miles)
  • Bethany Cardiology (19.1 miles)

Pharmacies

  • CVS Revco D.S. (3.7 miles)
  • Walgreens (3.8 miles)
  • CVS Pharmacy (5.9 miles)
  • Express Scripts Holding Co. (6.1 miles)
  • South Park Family Pharmacy (7.3 miles)
  • Walgreens (7.5 miles)
  • Walgreens (10.3 miles)

Parks

  • Miller Park (4 miles)
  • Salem Lake Trail (6.2 miles)
  • Union Cross Park (10.8 miles)

Cafes

  • Krankies Coffee (4 miles)
  • Starbucks (4.2 miles)
  • Starbucks (5.8 miles)
  • Starbucks (5.9 miles)
  • Panera Bread (19.4 miles)
  • Starbucks (22.5 miles)
  • Starbucks (22.6 miles)

Physicians

  • O'connor John J Cpo (4.4 miles)
  • Urology Partners (5.8 miles)
  • Brookview Hills Internal Medicine (5.8 miles)
  • Cumadin Clinic (5.8 miles)
  • Nephrology Associates (5.8 miles)
  • Center For Clinical Research (5.9 miles)
  • Wake Forest Baptist Health - Internal Medicine - Highland Oaks (5.9 miles)

Places of Worship

  • St John's Lutheran School (5.1 miles)
  • Immaculate Heart of Mary Catholic Church (16.8 miles)
  • Christ United Methodist Church (24.9 miles)

Theaters

  • AMC Hanes 12 (5.9 miles)
  • Regal Palladium & IMAX (19.7 miles)
  • AMC CLASSIC Greensboro 18 (23.5 miles)

Frequently Asked Questions

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Related Resources

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