601 Dover Road, Star, NC 27356
For more information about senior living options: (844) 490-3973
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The staff are very caring. Residents are always neat and seem happy. The food is good.
The facility is poorly managed with unprofessional staffing. Residents are reportedly mistreated, and administration is aware of it. Basic supplies (tissue, towels, cleaning wipes, trash bags) are consistently unavailable. The environment frequently smells of urine, indicating hygiene problems. Medtechs and CNAs are observed smoking outside rather than attending to residents, and belongings brought by residents go missing or are stolen. Incidents or injuries are not promptly communicated to families and may be concealed. The facility is understaffed, leading to delayed care and neglect.The collection of remarks about this facility paints a notably conflicted portrait, with a strong edge of concern voiced by multiple families and visitors, and occasional praise from others. Several reviewers describe a pattern of poor management and unprofessional staffing that raises questions about safety, communication, and everyday care. One caller bluntly asks why the place remains open, labeling it poorly run and unprofessional, and warns readers to check ratings before deciding to place a loved one there. Another person says they removed a loved one from the facility and voices a warning that there is "no stars" and more criticism to come, noting their sister is currently in the hospital. Across these comments, the prevailing sentiment is that the facility is not meeting basic expectations for care, transparency, or accountability according to those who have trusted a family member to its services.
A core thread in the negative reviews concerns the lack of timely and proactive communication with families. Several accounts allege that when injuries occur, the administration fails to inform family members promptly or at all. One review explicitly claims that a resident was injured and the incident was either minimized or hidden from the family, with no phone call to alert relatives. There are accusations that witnesses who could corroborate events have since left or were allegedly fired, fueling perceptions of a cover-up. The sentiment expressed is that administration is aware of problems but does not take the steps necessary to keep families informed, which compounds the distress when something goes wrong.
Hygiene, supplies, and overall living conditions are another major point of contention. Reviewers repeatedly describe a facility permeated by urine odor, with residents appearing poorly cared for and a shortage of basic supplies such as tissues, towels, cleaning wipes, and trash bags. One account notes a care environment that smells strongly of urine and references ongoing issues with housekeeping duties. In another visit, a room is described with a trash bag in the sink, no soap in the shower area, towels inexplicably missing, and a lack of privacy in the shower room. A staff person reportedly confronted a visitor for opening closet doors labeled for cleaning supplies, prompting questions about locked storage versus open access to cleaning materials. The perception across these entries is that sanitary conditions are inconsistent and that essential amenities are not reliably available to either residents or visiting family members.
There are also detailed narratives about understaffing and slow assistance, especially during mealtimes and routine checks. One reviewer describes week two as continuing the same pattern of insufficient care, with a lack of timely responses to residents in the dining area and other patients wandering around without help. The same account mentions bugs in the environment and the resident losing weight due to not being able to eat properly, highlighting concerns about overall monitoring and nourishment. Another visitor notes that staff were slow to respond and that their sister was not being accorded the attention she needed, reporting visible signs of neglect and a prolonged response time to calls for assistance. Together, these reports depict a setting where staffing shortages and uneven care contribute to moments of distress for residents and watching family members.
Despite the heavy negative feedback, there is at least one contrasting perspective within the same stream of reviews. A separate note from a different commenter offers a positive view, stating that staff are caring and residents are neat and seem happy, with good food. This lone counterpoint suggests that experiences can vary by shift, staff assignment, or day-to-day differences within the same facility, though the volume and intensity of other complaints make the positive account feel like a minority position in this collection.
Taken as a whole, the comments present a facility with deeply internal tensions: some days or departments may function with visible attentiveness and care, while other days reveal lapses in supervision, communication, and basic care standards. The most recurrent themes - poor management, allegations of mistreatment and theft, odor and hygiene concerns, lack of supplies, and inconsistent responsiveness - create a picture of a care environment that many readers would find concerning when considering placement for a loved one. The presence of reviews calling for one-star ratings, urging potential residents to look elsewhere, or even calling for state intervention underscores the seriousness with which families view these issues when evaluating safety and quality of care.
For prospective families and researchers, the collection emphasizes prudence and thorough due diligence. It is clear that experiences can diverge markedly, and while some reviewers highlight moments of care and warmth from staff, the majority narrative shared here centers on systemic concerns: clear and timely communication after incidents; reliable access to necessary supplies; consistent, attentive staffing; and an overall environment that feels safe, respectful, and sanitary for residents. As always, engaging directly with the facility, requesting recent inspection records, visiting multiple times at different hours, and speaking with current residents and families can help form a more complete, nuanced view of what daily life is like within these walls.
12 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Poplar Springs Assisted Living in Star, NC, offers a warm and inviting environment for seniors in need of board and care home services. Our fully furnished community provides a comfortable living space for residents, complete with a dining room where delicious meals are served.
At Poplar Springs Assisted Living, we understand the importance of maintaining independence while receiving assistance. That's why our dedicated staff is available to provide support with various activities of daily living, such as bathing, dressing, and transfers. We also coordinate closely with healthcare providers to ensure that each resident's specific needs are met.
For those with diabetes or special dietary restrictions, we offer specialized meal preparation and service to accommodate their individual requirements. Medication management is another essential service we provide to ensure that residents receive their medication on time and in the correct dosage.
Our community believes in promoting an active and engaged lifestyle for our residents. We offer scheduled daily activities tailored to their interests and capabilities. Whether it's group exercise classes, arts and crafts sessions, or social gatherings, there is always something enjoyable happening at Poplar Springs Assisted Living.
In addition to our indoor facilities, our community boasts beautiful outdoor spaces where residents can relax and enjoy nature. Wi-Fi/high-speed internet access is available throughout the premises so that residents can stay connected with loved ones.
We understand that transportation plays a vital role in accessing healthcare services. Therefore, we offer transportation arrangements for medical appointments as well as doctors' appointments.
Choosing Poplar Springs Assisted Living means joining a caring community where residents receive personalized care in a safe and comfortable environment. We strive to create a fulfilling lifestyle for our residents by providing the amenities and support necessary for their well-being.
Poplar Springs Assisted Living is located at 601 Dover Road, Star, NC 27356 in Moore County, North Carolina
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