Forrest Oakes Healthcare Center

Pros

• Many reviewers noted that the CNA staff at Forrest Oakes were attentive and provided excellent care to patients.
• Several families appreciated the professionalism and warmth of the nursing and therapy staff, who treated their loved ones with kindness and respect.
• The facility itself is described as clean, well-maintained, and bright, contributing to a welcoming atmosphere for both residents and visitors.
• One reviewer highlighted the positive experience of receiving quality rehab services and felt reassured knowing their family member was in good hands.
• Multiple individuals expressed gratitude for the efforts of the social worker and director of nursing, recognizing them as knowledgeable and supportive during their visits.
• Many found that the overall level of care provided at Forrest Oakes had improved significantly over time despite some concerns raised in other reviews.

Cons

• The nurse Donna is very rude to family members and seems indifferent to patient care.
• A family member found their loved one in a fetal position alone in a dirty room with blood on the walls and floor.
• There was a lack of cleaning, with medical trash and face masks left on the floor beside the patient’s bed.
• The patient was dehydrated due to staff neglecting to help them eat or drink.
• Personal belongings were misplaced, with clothes that didn’t belong to the patient found instead.
• Staff were slow to respond when help was requested, despite multiple people at the front desk.
• A visitor's grandmother had her wedding rings stolen during her stay at the facility.
• Laundry services for resident clothing were inadequate, leading to dirty clothes being returned.
• Personal hygiene items, like a toothbrush, were found dusty and dirty in a drawer, indicating poor attention to cleanliness.
• Outward appearances of the facility are deceptive; what seems nice on the surface doesn’t reflect the actual care quality inside.

Review

The recent reviews of Forrest Oakes Healthcare present a complex picture of the facility, showcasing both commendable aspects and significant concerns regarding patient care and staff behavior. On one hand, several reviewers expressed satisfaction with the overall cleanliness of the facility and the attentiveness of certain staff members, particularly the certified nursing assistants (CNAs) who were complimented for their compassion and dedication to patient care. One family member noted that they found their loved one's room to be "neat and clean" and praised the CNAs for being "wonderful" and attentive despite the busy environment faced by nursing staff.

In contrast, some reviews highlighted serious deficiencies in care that raised alarming concerns about the well-being of patients. One reviewer described a disturbing experience after finding their mother alone in bed in a fetal position, surrounded by indications of neglect such as blood on walls and floors, medical waste littering the area, and signs of dehydration due to lack of assistance with eating or drinking. This account painted a bleak picture of patient neglect that starkly contrasted with more positive experiences shared by others.

While some individuals praised new leadership within Forrest Oakes Healthcare—specifically mentioning an understanding social worker and a knowledgeable director of nursing—others identified severe lapses in communication and responsiveness from staff members. For instance, one disgruntled family member recounted feeling ignored despite multiple requests for assistance at times when several staff were present at their stations. Such experiences served to highlight disparities in service quality which may stem from varying levels of training or commitment among different team members.

The mixed reviews extend to personal belongings as well; there were reports concerning missing items such as clothing and jewelry under questionable circumstances including allegations of theft. A reviewer lamented that their grandmother's wedding rings had been stolen while also highlighting disappointment over unkempt personal items, such as dirty dentures stored improperly. While cleanliness was mentioned positively by some visitors, these incidents indicated an inconsistency in maintaining not just hygiene but also safeguarding residents' possessions – key elements that are crucial for families placing trust in a healthcare facility.

Conversely, there were testimonials indicating high satisfaction with rehabilitation services offered at Forrest Oakes Healthcare. One individual described their family's experience with therapy services as “top-notch” while praising nursing assistants who treated patients like family members. This aspect seemed to resonate deeply with those who received proactive care during rehabilitation periods; it illustrated how effective teamwork could elevate experiences even amid adversity faced by other units within the same facility.

Ultimately, the diverse range of opinions uncovered through these reviews reflects underlying issues that could benefit from management attention aimed at achieving consistency across all areas of patient care. There appear to be both strong capabilities among certain staff members who genuinely care for patients alongside disconcerting instances where individuals feel neglected or mistreated. To enhance its reputation further amidst ongoing improvements mentioned by some reviewers, Forrest Oakes Healthcare will need to address these discrepancies head-on: ensuring all patients receive consistent support regardless of shifting workloads or staffing challenges while cultivating an overall nurturing environment reflective of its claimed values.

Parks

• J.W. Mc Gee, Jr Park (23.5 miles)

Pharmacies

• Price Pharmacy (24.1 miles)