Overall Review of Universal Healthcare of N. Raleigh
caveat
7 reviews mention this
Call bells and check-ins get delayed
Residents and visitors describe long waits for help after call bells are pushed.
Some reviewers say they or their loved ones waited a long time for basic attention during visits, including periods when no one came into the room. Others mention delayed responses around call bells and meals, with complaints about short staffing and nurses not being available when needed. One reviewer also ties slow response to a fall risk, describing response times longer than 20 minutes and other missed attention to urgent needs.
common
8 reviews mention this
Cleanliness is mixed, sometimes praised
Reviews include both spotless comments and concerns about dirty floors.
A number of reviewers describe the facility as clean, including comments about spotless floors, rooms being clean, and a clean environment. Other reviews raise cleanliness problems, such as dirty floors with mud and the facility needing reminders to clean resident areas. Taken together, residents and families seem to experience cleanliness inconsistently depending on timing and circumstances.
common
10 reviews mention this
Staff kindness shows up often
Many reviewers describe staff who are friendly, patient, and supportive.
Several reviews highlight staff members being kind and helpful, including caregivers who greet people, respond with patience, and support families during difficult moments. Others specifically mention individual staff members being supportive with therapy needs and swallowing issues, and one reviewer credits a social worker with being helpful. While experiences vary across reviews, positive staff interactions are a recurring theme.
caveat
4 reviews mention this
Missing items and lost belongings
Multiple reviews report lost or mixed-up personal belongings.
Some families describe residentsā belongings being misplaced, including clothes, pictures/frames, and other items. Others report residents wearing clothing that belonged to someone else, along with complaints about not being able to recover specific items. A few negative reviews also connect problems with medication or care to larger reliability concerns.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.