Universal Health Care - North Raleigh

Pros

• The staff at Universal Health Care-North Raleigh worked hard and showed great dedication to improving the patient's health.
• The first few years of living at Universal Healthcare/North Raleigh were good, with the staff taking good care of the patient and their health actually improving.
• The care provided by the staff at Universal Health Care during a 102-year-old patient's stay was excellent, with attentive staff and pleasant accommodations.
• The nurses at Universal Health Care were very nice and the facility was clean and well-maintained according to one person's brother who stayed there.
• The caring employees at Universal Health Care provided great care, with a clean facility, spacious rooms, and excellent rehab services mentioned by one reviewer.
• One reviewer recommended Universal Health Care as a nursing home for their loved one due to its location, cleanliness, and caring staff members who truly prioritize the patients' well-being.

Cons

• The staff at Universal Health Care-North Raleigh struggled and were not prepared for the arrival of a patient.
• The last year of a family member's stay at Universal Healthcare/North Raleigh was described as horrible, with significant decline in care due to staffing turnover and inadequate communication from the administrator.
• A reviewer had a negative experience with Universal Health Care, stating that their relative was treated horribly by staff and made to feel less than human.
• One reviewer mentioned that their experience with Universal Health Care was horrific when their loved one contracted COVID-19 and died nine days later, with incompetence from the administrator and delayed return of belongings.
• Another reviewer expressed frustration with the lack of communication from Universal Health Care, particularly in regards to visiting a relative in quarantine and locating their possessions.
• One person's family member had a positive experience at Universal Health Care, while others experienced insult and mistreatment from staff.
• A reviewer had a positive experience with the care provided to their 102-year-old mother-in-law at Universal Health Care, noting attentive staff and pleasant accommodations.
• A sibling praised the beautiful facility, nice nurses, great food, cleanliness, activities, and rehabilitation services at Universal Health Care for their brother's stay.
• One individual chose Universal Health Care for its location, cleanliness, spacious rooms, caring employees, excellent rehab department, and good food for their mother's care. They recommend the facility to others looking for a nursing home.

Review

Universal Health Care-North Raleigh has received mixed reviews from residents and their family members. One reviewer shared their experience of having a short notice before their father's arrival, causing a lack of preparedness from the staff. However, they acknowledged the hard work and dedication of the staff in improving their father's health. The reviewer also mentioned issues with late and sometimes cold meals, as well as inconsistent cleanliness on weekends.

Another reviewer mentioned that their first few years at Universal Healthcare/North Raleigh were positive, with good care and improvements in their loved one's health. However, they expressed concerns about staffing turnover and a decline in care quality during their loved one's last year at the facility. The reviewer criticized the administrator for poor management skills and communication with families. They also highlighted difficulties in obtaining belongings after their loved one's passing due to incompetence from the administrator.

A different family member shared a frustrating experience with communication at Universal Health Care. Due to COVID restrictions, they were unable to visit their relative or communicate effectively by phone. They expressed the need for more help answering phones and locating possessions.

Another reviewer expressed dissatisfaction with how their family member was treated at Universal Health Care, describing insults from staff and feeling dehumanized.

On a positive note, one reviewer praised Universal Health Care for providing excellent care to their 102-year-old mother-in-law until her passing. They complimented the attentive staff and pleasant accommodations, describing it as a positive experience.

Lastly, a reviewer shared a positive experience regarding their brother's stay at Universal Health Care. They appreciated the beautiful facility, kind nurses, great food, cleanliness, variety of activities offered, and excellent rehabilitation department.

In summary, reviews of Universal Health Care-North Raleigh indicate varying experiences within the facility. While some reviewers commended the care provided by dedicated staff members, others raised concerns about staffing turnover and administrative issues. Cleanliness inconsistencies were also noted on weekends. Communication challenges during COVID restrictions were mentioned, as well as instances of mistreatment by staff. However, positive experiences were shared as well, with praise given to the facility's amenities, activities, and care quality.

Parks

• Horseshoe Farm Park (1.2 miles)
• Durant Nature Park (1.6 miles)
• Buffaloe Road Athletic Park (3.7 miles)
• Marsh Creek Park (4.8 miles)
• Eastgate Park (5.2 miles)
• Williams Park (6.3 miles)
• E. Carroll Joyner Park (7.6 miles)

Restaurants

• McDonald's (2 miles)
• San Jose Mexican Restaurant (2 miles)
• Nantucket Grill (2.2 miles)
• Chipotle Mexican Grill (2.2 miles)
• Bojangles' Famous Chicken 'n Biscuits (2.3 miles)
• McDonald's (2.8 miles)
• Goodberry's Frozen Custard (3.2 miles)

Cafes

• Panera Bread (2.1 miles)
• Starbucks (2.8 miles)
• Panera Bread (5.1 miles)
• Starbucks (6.4 miles)
• Back Alley Coffee Roasters (6.4 miles)
• Starbucks (8.6 miles)
• Starbucks (9.1 miles)

Transportation

• Enterprise Rent-A-Car (2.8 miles)

Physicians

• Capital Family Medicine: Richard J Forsyth (3.7 miles)
• Orthopaedic Specialists of North Carolina Pa (4 miles)
• Wake Skin Cancer Cente (4.4 miles)
• Burton Family Medicine (4.4 miles)
• Wake Specialty Physicians Women's Center (4.4 miles)
• Family First Primary Care (4.5 miles)
• Duke Primary Care Heritage Pediatrics (4.6 miles)

Places of Worship

• Gethsemane Lutheran Church (4.2 miles)
• Beacon Baptist Church (5.8 miles)
• St Catherine of Siena Catholic Church (6.1 miles)

Pharmacies

• Walgreens (4.6 miles)
• Walmart Pharmacy (4.7 miles)
• CVS Pharmacy (5.4 miles)
• CVS Pharmacy (5.4 miles)
• Target Pharmacy (5.8 miles)
• Walgreens (6 miles)
• Walgreens (6 miles)

Hospitals

• Duke Raleigh Hospital (5.6 miles)
• WakeMed Heart Center (7.6 miles)
• WakeMed Health & Hospitals (7.6 miles)

Theaters

• Alamo Drafthouse Raleigh (8.2 miles)
• Cinemark Raleigh NC (9.1 miles)