Universal Health Care - North Raleigh
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5201 Clarks Fork Drive Nw, Raleigh, NC 27616
For more information about senior living options: (844) 490-3973
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The staff have very good manners and the facility is very clean. The staff are nice. There have been improvements in the facility and patient care. Roxanne is patient and supportive in helping residents with swallowing issues. Robert Williams is very happy there. The floors are spotless, trash is always emptied, and residents are dressed neatly and are actively getting about. The new administrative and nursing team are compassionate, and the nursing staff provides excellent care. The facility is pleasant, and the staff show caring and thorough attention. The rehab team is amazing and the staff are dedicated and upbeat. The building is beautiful, and the staff have created a peaceful and homey environment.
The staff wouldn't change his diaper. They wouldn't help him if he was hungry or thirsty. The facility is unprofessional and out of control; there is no one in charge. The staff neglected residents and left them in soiled conditions. Beds were not changed and rooms were not cleaned unless prompted. Call bells went unanswered for long periods. Belongings and clothing were lost or stolen. Video evidence allegedly showed staff abusing a patient, prompting calls for firings. The food was atrocious. The facility is short-staffed and under-resourced.Universal Health Care-North Raleigh is best suited for families seeking a nearby, rehab-focused option where meaningful mobility gains can occur if the therapy team is engaged and consistent, and where a clean, home-like environment helps residents feel comfortable. It works for seniors recovering from strokes or major procedures who respond to structured rehabilitation and who can tolerate variable staffing and the need for active family involvement. The strongest outcomes tend to come when therapy push comes with steady nursing support and regular follow-through, so this community fits those who can commit to regular oversight and collaborative care planning.
Alternatives should be considered by families prioritizing consistent staffing, timely medication administration, and transparent, accountable leadership. For loved ones who require reliable call-bell responsiveness, predictable routines, and rigorous supervision, other local facilities with stronger staffing steadiness and better regulatory track records may be safer bets. Those who cannot invest time to monitor care or who fear significant turnover disrupting daily routines should look for options with demonstrably lower turnover, clearer communication channels, and a steadier admin team.
On the plus side, care here can be genuinely commendable when the right people are on shift. The environment tends to be clean and orderly, and certain therapists and nurses bring real dedication to rehabilitation goals. Families repeatedly praise the rehab team for being upbeat and knowledgeable, and several staff members are singled out for compassionate, attentive care. When therapy is actively driving progress, residents appear more engaged and the dining/social spaces support meaningful social interaction, which matters for morale during recovery.
Yet the weight of the community's reviews is heavy with cautionary notes. Chronic understaffing and high turnover dilute care quality and consistency, with persistent complaints about long delays in response to call bells, missed medications, and uneven supervision. Numerous accounts describe rude or disengaged staff, rooms and floors that aren't consistently maintained, and troubling gaps in basic safety and accountability - problems that grow more acute as staffing turns over and leadership changes. The most troubling stories involve alleged neglect, miscommunication, lost belongings, and serious safety incidents, painting a pattern that cannot be dismissed as isolated.
For families weighing a decision, the practical path is to scrutinize current operations rather than rely on impression from a single visit. Demand current nurse-to-patient ratios, the specific intake and medication administration processes, and the cadence of family communication. Require a candid conversation with the director of nursing about recent staffing changes, incident history, and how the facility protects residents' belongings. Observe multiple shifts to assess responsiveness to call bells, and interview both rehabilitation staff and frontline aides to gauge consistency. Consider visiting during mealtimes and therapy sessions to see whether residents are eat-attentively supported and whether therapy goals translate into real daily function.
Ultimately, Universal Health Care-North Raleigh presents a landscape of real potential shadowed by serious capability and culture gaps. The strongest outcomes - cleanliness, a capable rehab backbone, and moments of genuinely caring staff - exist alongside a troubled pattern of turnover, inconsistent communication, and safety concerns that recur in many reviews. The facility may serve well when family members stay actively involved and the unit is staffed with reliable caregivers, but for families seeking steadier routines, dependable medication handling, and consistently compassionate care, other options in the Raleigh area deserve priority.
132 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Raleigh-Durham International (13 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Universal Health Care - North Raleigh is an assisted living community located in Raleigh, NC. Our community offers a wide range of amenities to ensure that our residents have a comfortable and enjoyable living experience.
Residents can enjoy the convenience of on-site beauty salon services and access to cable or satellite TV in their fully furnished apartments. We also provide community-operated transportation for outings and appointments, as well as a computer center for those who wish to stay connected.
Our dining room offers restaurant-style meals prepared by our experienced staff, accommodating special dietary restrictions as needed. Additionally, residents have access to a fitness room, gaming room, small library, and outdoor garden space for leisure activities.
At Universal Health Care - North Raleigh, we prioritize the well-being of our residents. We offer 24-hour call system and supervision for peace of mind, as well as assistance with daily activities such as bathing, dressing, and transfers. Our dedicated staff also assists with medication management and provides diabetes diets when necessary.
To keep our residents socially engaged and active, we offer a variety of activities including fitness programs, planned day trips, resident-led activities, and scheduled daily activities. Concierge services are available to enhance the overall experience for our residents.
With nearby cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, and places of worship all easily accessible from our community location in North Raleigh; residents have ample opportunities to explore the surrounding area.
At Universal Health Care - North Raleigh Assisted Living Community, we strive to provide a comfortable and enriching environment for seniors seeking assistance with daily tasks while maintaining their independence.
Universal Health Care - North Raleigh is located at 5201 Clarks Fork Drive Nw, Raleigh, NC 27616 in Wake County, North Carolina
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