We Do Care Home Care Agency

Pros

• We Do Care is described as top tier with excellent customer service and high professionalism.
• The staff are praised as caring, compassionate, and dependable.
• The agency is noted for prompt responses and thorough attention to clients' needs.
• Miss Lett and Mr. Edwards are described as awesome, knowledgeable, and genuinely caring.
• The nurse supervisor, Mrs. Mozell, is regarded as an excellent addition who truly cares about clients.
• The aides are described as going above and beyond to assist clients.
• Families report that the agency treats loved ones like family and provides reliable, in-home care.
• Clients often express peace of mind knowing that their loved ones are well cared for.

Cons

• The reviewer was not impressed with the agency.
• The promises about coverage for the reviewer's wife did not materialize.
• The communication between Mr. Edwards and his staff was poor.
• Mr. Edwards spoke with an uninviting tone on the phone.
• The aides felt that Mr. Edwards was unprofessional at times.
• The reviewer's wife disliked the staff's body language.
• A staff member called the reviewer to criticize the review, which felt harassing.
• The agency's attendance has fallen below 70% with seven different caregivers in recent months.

Review

We Do Care Home Care Agency has earned a wide range of opinions from clients and families who have relied on their services for loved ones. On one hand, many reviewers sing the praises of the company, its staff, and the care they provide, highlighting a sense of warmth, reliability, and genuine concern. On the other hand, there are notable complaints about communication, scheduling consistency, and the demeanor of some managers. Taken together, the feedback paints a picture of a company that is highly regarded by many for its compassionate approach, but that has faced challenges in administration and day-to-day coordination in some cases.

Several reviewers describe We Do Care as a top-tier, customer-service-oriented agency. They emphasize professionalism, responsiveness, and a long-standing commitment to their clients. Phrases like "the name says it all" recur, underscoring the belief that the agency truly cares. Families recount experiences where Miss Lett and Mr. Edwards were instrumental in guiding them through the process, demonstrating knowledge, empathy, and a willingness to go the extra mile. The staff described as "compassionate and respectful," with aides who are consistently good and positive in their interactions. In many testimonials, the presence of a reliable nurse supervisor, Mrs. Mozell, who checks in and keeps in touch between visits, is highlighted as a key reassurance that the care plan is being monitored and adjusted as needed.

Other reviews focus on the personal impact of the caregiving team. Several accounts describe caregivers going above and beyond, accompanying clients to appointments, assisting with groceries, and ensuring that daily routines and activities are maintained. There are stories of feeling like family rather than just clients, with caregivers and management earning trust through steady communication and hands-on involvement. For families navigating transitions - such as hospital rehab to home care - these narratives emphasize the value of a care partner who can be counted on, respond quickly, and maintain a steady, supportive presence during vulnerable times.

However, not all experiences align with the glowing testimonials. A particular set of reviews details frustration with coverage promises and the quality of communication between the supervisor and the staff. The service supervisor, Mr. Edwards, is described by one family as having an uninviting tone on the phone and delivering promises that did not align with what was ultimately provided. The reviews note that the communication among staff could be improved, and that Miss Lett - when present - was sometimes relied upon to fill gaps. After posting a critical review, one client reports being called by staff who did not appreciate the feedback, which left them feeling harassed rather than helped. This instance culminated in a 4 out of 10 rating, signaling that while care may have been good when it happened, the overall experience with responsiveness and tone left much to be desired for that family.

There are also more troubling accounts that caution prospective clients. In one case, families who trusted the agency for the care of a very elderly father describe a troubling pattern: attendance slipped below 70 percent, seven different caregivers were sent over several months, and the agency's communication about whether an aide would be present was inconsistent. The owner reportedly placed blame on the elderly father's behavior and appetites, dismissing ordinary meals as if they were indicative of broader neglect. This narrative emphasizes a perceived lack of empathy and principles in the way care is managed, serving as a warning to potential clients to probe staffing stability, scheduling reliability, and the agency's approach to delicate feeding and daily routines.

Despite these concerns, the positive experiences carry substantial weight. Reviewers repeatedly commend the agency for its compassion, integrity, and ability to provide in-home care when needed. They describe the service as dependable and focused on the well-being of their loved ones, with staff who are personable, professional, and deeply committed. The recurring sentiment is that We Do Care genuinely aims to treat clients like family, with a caregiver network that can adapt to individual needs and a leadership team that takes pride in the work and the relationships built with families. For many, the agency's care has been a stabilizing force during difficult times, offering reassurance that one's loved ones are in capable and caring hands.

In summarizing the mix of experiences, it's clear that We Do Care Home Care Agency has earned a solid reputation for warmth, dedication, and high-level caregiving. The strongest praise centers on the care workers' compassion, the proactive support from Miss Lett and Mr. Edwards, and the ongoing involvement of nurse supervisors who monitor care between visits. Yet, there are legitimate cautions about communication gaps, scheduling reliability, and the management of staffing, especially during periods of high demand or complex cases. For families considering We Do Care, the takeaway is to engage in thorough, early conversations about coverage expectations, scheduling practices, and the plan for consistent communication with both the staff and management. By asking pointed questions about staffing stability, response protocols, and how changes are communicated, families can better align their expectations with the agency's strengths while remaining aware of areas that have proven challenging for some clients.

Physicians

• Rural Health Group (5.1 miles)
• Tanglewood Family Medicine (16.7 miles)
• Rural Health Group (17.1 miles)
• Stovall Medical Center (17.1 miles)
• Clarksville Family Practice (22.4 miles)
• Avada Hearing Care Center (23.6 miles)
• South Hill Internal Medicine (23.7 miles)

Parks

• County Line State Park (9.2 miles)
• North Bend Park and Campground (13.1 miles)
• Occoneechee State Park (22.3 miles)
• Parker Park (23.3 miles)
• Centennial Park (23.6 miles)
• Veteran's Memorial Park (23.6 miles)
• Town Park (23.7 miles)

Places of Worship

• Philadelphia Church (14 miles)
• Boydton Methodist Chuirch (19.4 miles)
• Lambert's Chapel Rzua Church (22 miles)
• Rzua Headquarters (22.5 miles)
• Bethel Memorial Rzua (22.6 miles)
• Awesome Faith Headquarters (22.6 miles)
• Bethel Memorial Rzua (22.7 miles)

Restaurants

• Huddle House (15.1 miles)
• Buggs Island Brewing Company (22.4 miles)
• Los Cocos (22.5 miles)
• Risin' Smoke Barbecue (22.5 miles)
• Sonic Drive-In (22.9 miles)
• Applebee's (22.9 miles)
• Arby's (23 miles)

Pharmacies

• Clarksville Community Pharmacy (21.6 miles)
• CVS Pharmacy (23.1 miles)
• Walmart Pharmacy (23.2 miles)
• CVS Pharmacy (23.4 miles)
• The Medicine Shoppe (23.6 miles)
• South Hill Drug Company (23.8 miles)

Transportation

• Walker's Nick Taxicab (23.6 miles)
• U-Haul Moving & Storage (23.7 miles)

Hospitals

• Community Memorial Healthcenter (24.1 miles)
• Community Memorial Hospital (24.1 miles)