Pelican Health Henderson
Save280 South Beckford Drive, Henderson, NC 27536
For more information about senior living options: (844) 490-3973
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Opal, Malik, and Liz have taken good care of the aunt, treating her and her roommate with dignity, respect, and kindness. Zanedia, the med cart aide, is highly regarded for covering all the details and for being kind and caring. Administrator Neil Ivey provided personal attention to resolve the aunt's hospice prescription issues, showing exceptional care. Neil, Angela, and Lisa offered personal attention and helped set up hospice care, a refreshing surprise. Ms. T. Brown was patient and understanding, and she and another nurse promptly resolved the issue. The staff are described as the friendliest people, and the nursing and rehab departments have been incredible. The facility recently got new leadership and has been great to work with. The staff are very helpful and willing to assist whenever needed; the facility is highly recommended.
There is no way to contact a responsible chain of command, leaving patients without accountability. The staff are described as rude and potentially dangerous. Care is inconsistent and belongings have gone missing. A staff member refused to identify themselves to the patient, undermining safety. The director of nursing is portrayed as unhelpful and dismissive, signaling leadership problems. The facility is dirty and has foul odors, with floors that are not properly cleaned. A resident ended up in the ER after a short stay, implying poor care during rehab. The phone system is horrible, with calls often going unanswered and room phones not ringing. The place is described as an awful or "hell hole" where patients are mistreated and theft occurs. Sanitation matters, like bed rails and bathrooms, were not cleaned, indicating neglected hygiene. Residents frequently have to wait for staff to assist with basic needs, such as using the bathroom.Pelican Health Henderson is best suited for families that want to stay actively involved and are prepared to press for clear, ongoing communication with staff and leadership. The strongest signal from the community is what a few frontline caregivers can achieve: CNAs and nurses who treat residents with real dignity, kindness, and personal attention, and administrators who will step in to address individualized needs when engaged. The facility can work for short-term rehab or hospice transitions if a family can establish a direct line to attentive leadership and hold teams accountable for daily care. In other words, it rewards a hands-on approach and favors residents whose families stay closely connected.
Those who should consider alternatives are families seeking consistently reliable operations, a uniformly clean environment, and stable leadership. Several reviews raise red flags about inconsistent care, rude or seemingly overwhelmed staff behavior, and gaps in supervision. There are reports of staff not identifying themselves to residents, delays in basic care, and a rotating leadership presence that can leave families wondering who is in charge. A pattern of intermittent administrative responsiveness and facility conditions described as dim or neglected in places suggests that other local options may deliver a steadier, more predictable experience with less family oversight required.
The strongest pros in Pelican Health Henderson offset the downsides only where there is sustained, proactive engagement. When administrators or especially attentive CNAs show up - individuals like Opal, Malik, Liz, and Zanedia - the care feels more respectful and individualized, and families note better coordination around medications and daily needs. Positive anecdotes also highlight a responsive administrator who personally steps in to resolve issues and to align hospice or medical needs with appropriate services. These standout interactions demonstrate that the facility has real capability to do well, particularly in moments when leadership fosters practical problem-solving and staff empowerment.
However, the material cons cannot be dismissed. Instances of inconsistent care, long waits, and poor communication undermine confidence, and they are not rare in the reviews. The presence of under-staffing, limited or unreliable responses from the front desk, and some troubling patient experiences - ranging from cold bedside interactions to unsafe or unsupervised moments - paint a portrait of a facility that can drift without vigilant oversight. Leadership turnover, including multiple interim managers in a short span, compounds these issues and can erode a family's sense of security about ongoing quality and safety.
For families that move forward, a disciplined, proactive approach is essential. Schedule multiple visits at different times, speak with the director of nursing directly, and request a stable care plan with clearly named caregivers and shifts. Verify how medications are managed and how pain or breathing issues are addressed, and insist on transparent explanations when changes occur. Check housekeeping and sanitation in common areas and patient rooms, and observe how staff communicate with residents - whether identification and introductions are routine or left to chance. These steps help determine whether the version of Pelican Health Henderson that a family encounters aligns with its need for reliability.
The verdict is nuanced: Pelican Health Henderson can deliver compassionate, personalized care in the hands of committed staff and engaged leadership, but those gains hinge on stable administration and consistent operations. Families able and willing to stay closely involved - and who can actively press for accountability - will find pockets of genuine quality that make a difference in daily life. For others, especially those prioritizing unwavering consistency, safety, and a uniformly well-maintained environment, it would be prudent to explore alternatives with a track record of steadier staffing, clearer governance, and fewer fluctuations in care quality. In making the choice, prioritize a concrete plan for oversight, a transparent care team, and a facility environment that reflects sustained investment and reliable daily rhythms.
78 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Pelican Health Henderson in Henderson, NC is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. With a focus on providing a vibrant and engaging lifestyle, our community boasts amenities such as a beauty salon, gaming room, small library, and outdoor space where residents can unwind and enjoy their surroundings.
For those who enjoy staying connected, Pelican Health Henderson provides Wi-Fi/high-speed internet access throughout the premises. Our computer center also allows residents to stay up-to-date with technology or connect with loved ones through video calls. Additionally, we offer cable or satellite TV for entertainment purposes.
Transportation needs are taken care of at Pelican Health Henderson. We provide community-operated transportation for outings and scheduled daily activities. For non-medical appointments or visits to doctors, our dedicated staff assists in arranging transportation.
Maintaining a healthy lifestyle is important to us at Pelican Health Henderson. Our fitness room enables residents to engage in physical activities suited to their preferences and abilities. We also have a wellness center that offers mental wellness programs aimed at promoting emotional well-being.
Dining options cater to all dietary requirements with special dietary restrictions taken into consideration. Our restaurant-style dining room ensures that residents can enjoy delicious meals prepared by our skilled culinary team while socializing with fellow residents.
At Pelican Health Henderson, resident safety is paramount. We have a 24-hour call system and supervision in place to provide round-the-clock assistance as needed. Our trained staff members are available to assist with activities of daily living such as bathing, dressing, and transfers.
Medication management is another crucial aspect of our care services. Our staff ensures that medications are administered correctly and on time according to individualized plans provided by healthcare professionals.
To enhance residents' quality of life, we offer various activities and programs tailored to their interests. These include concierge services for personalized assistance, fitness programs for physical health, planned day trips for exploration and enjoyment, and resident-run activities for social interaction.
Pelican Health Henderson is committed to providing a warm and welcoming environment where residents can thrive. Our move-in coordination services and housekeeping ensure a seamless transition into our community. Come experience the vibrant lifestyle and exceptional care at Pelican Health Henderson in Henderson, NC.
Pelican Health Henderson is located at 280 South Beckford Drive, Henderson, NC 27536 in Vance County, North Carolina
Pelican Health Henderson on seniors.fyi includes 5 photos including images showing road, physical therapy, architecture, rehabilitation, exercise room, trees, nature, living room, and more.
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