Pelican Health Henderson
SaveInformation last verified:
280 South Beckford Drive, Henderson, NC 27536
For more information about senior living options: (844) 490-3973
The receptionist is the glue at the front desk, always polite and on point, keeping everything running smoothly. The staff are caring and attentive, with many team members going above and beyond for residents. There has been a noticeable improvement in overall care, and leadership is accessible off hours. Administrator Neil Ivey provides personalized attention and resolves issues promptly. Ms. T. Brown is patient and understanding, and she helps resolve issues promptly and courteously. The nursing and rehab departments are outstanding, and the staff are incredibly friendly and attentive. The care is described as better than hospital care, with staff who truly care.
They describe the facility as horrible, alleging unlawful sedation and calling for it to be shut down. They claim the director of nursing should be replaced. They say the building is old and understaffed, with call bells going unanswered. They report rude and potentially dangerous staff behavior and inconsistent care. They recount an incident where staff failed to identify themselves to a patient and treated her poorly. They say there is no effective channel to contact management, hinting at a potential lawsuit. They describe the phone system as horrible, with in-room phones not ringing and no way to reach their loved one. They allege items were stolen from residents and call the facility an "abominable hell hole." They depict dirty conditions, including floors that are dirty and bed rails/bathrooms not cleaned. They report a loved one ending up in the ER after a short stay due to poor care. They note a foul smell in the halls. They criticize ownership by private investors as underfunding and neglecting facilities.Pelican Health Henderson in Henderson, NC is best suited for families pursuing a rehab-focused stay where short-term recovery and skilled therapy are the priorities and leadership is accessible when concerns arise. The strongest upside is the rehab and therapy pipeline; reviewers consistently praise competent therapists and aides, with tangible gains in mobility and daily function. A turning point positionally is the new leadership, with administrators and the nursing director increasingly available off hours, which matters when questions or issues surface. The front desk, especially the receptionist, is repeatedly described as a stabilizing force that keeps day-to-day operations on track. For residents with dementia or diabetes, the care team can be attentive and vigilant about daily management. Yet the flip side is real: the building is aging, and several accounts describe inconsistent daily care, delayed call-bell responses, and spaces that feel worn or in need of upgrade. The best fit emerges for families willing to lean into rehab strengths while actively monitoring day-to-day caregiving.
Those who may want alternatives are families prioritizing consistent staffing, pristine conditions, and predictable daily care. Reports of understaffing, turnover, and uneven care translate into missed visits, slower assistance, and lapses in basic hygiene. Several narratives describe rude or inattentive staff, difficulty reaching the facility, and management responsiveness that varies by shift. While new leadership has started to address some issues, observers note ongoing questions about structure, upkeep, and accountability that could jeopardize longer-term needs. For long-term residents requiring steady, around-the-clock supervision and a consistently clean environment, other options may deliver a more reliable daily experience. Ownership concerns, often referenced as investor-driven cost constraints, underscore the importance of scrutinizing staffing budgets and facility maintenance before committing. In short, Pelican Health Henderson can work for rehab-heavy short stays, but long-term comfort and safety deserve careful comparison.
From a practical standpoint, the rehab and therapy advantages are tangible and repeatedly documented. The facility earns praise for compassionate nursing support during therapy and recovery, with several aides singled out for careful, personalized care. Individual staff members recur in positive stories, Opal, Malik, and Liz are noted for dignity and kindness toward residents; Zanedia stands out for coordinating medications with care; and leadership figures like Neil Ivey are credited with stepping in to resolve issues and provide targeted, individual attention. This level of care can offset some operational headaches by delivering measurable progress and a sense that staff genuinely invest in residents’ well-being. Yet the cons persist and are not trivial. Inconsistent care, rude or disengaged interactions, and delayed responses to call bells erode trust. Hygiene concerns, lingering odors, and wear around common areas contribute to an atmosphere that undermines confidence in daily safety. When strong rehab outcomes are weighed against ongoing daily-care gaps, the overall assessment remains cautious rather than confident.
Recommendations for families evaluating Pelican Health Henderson are decidedly action-oriented. Arrive with a plan to verify daily care quality, not merely rehab potential. Request a candid tour and observe handoffs between shifts to gauge continuity. Insist on direct contact information for the administrator and director of nursing, and ask for a clear escalation path for off-hours concerns. Probe call-bell responsiveness, medication management protocols, and recent leadership changes, given the history of turnover in some narratives. Inspect housekeeping standards during the tour and sample the dining environment to assess resident interactions and meal quality. Seek access to an activities calendar to gauge cognitive and social stimulation. Before deciding, talk to current residents and families about responsiveness and safety, and consider negotiating a defined trial period with concrete benchmarks for care quality, communication, and response times. A solid plan ensures a well-informed commitment.
On balance, Pelican Health Henderson offers a practical blend of rehab strength and leadership visibility, paired with a cautionary wall of daily-care concerns. The best-case scenario occurs when rehab gains are coupled with engaged management and a staff team that treats residents with genuine warmth and attentiveness. The facility can deliver meaningful improvements in function and comfort, particularly for short stays; however, the persistent questions about staffing consistency, cleanliness, and 24/7 responsiveness mean this is not a slam-dunk for long-term placement. For families who can partner closely with a facility to vigilantly oversee care, and who prioritize rehabilitation outcomes, Pelican Health Henderson warrants serious consideration and a targeted, scrutinizing visit. For those requiring steady, predictable daily care in a consistently clean environment, alternative communities with stronger staffing stability and demonstrably reliable day-to-day operations should be on the short list. The decision should hinge on the family’s tolerance for proactive oversight and the value placed on rehab-driven progress versus daily-care reliability.
78 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Pelican Health Henderson in Henderson, NC is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. With a focus on providing a vibrant and engaging lifestyle, our community boasts amenities such as a beauty salon, gaming room, small library, and outdoor space where residents can unwind and enjoy their surroundings.
For those who enjoy staying connected, Pelican Health Henderson provides Wi-Fi/high-speed internet access throughout the premises. Our computer center also allows residents to stay up-to-date with technology or connect with loved ones through video calls. Additionally, we offer cable or satellite TV for entertainment purposes.
Transportation needs are taken care of at Pelican Health Henderson. We provide community-operated transportation for outings and scheduled daily activities. For non-medical appointments or visits to doctors, our dedicated staff assists in arranging transportation.
Maintaining a healthy lifestyle is important to us at Pelican Health Henderson. Our fitness room enables residents to engage in physical activities suited to their preferences and abilities. We also have a wellness center that offers mental wellness programs aimed at promoting emotional well-being.
Dining options cater to all dietary requirements with special dietary restrictions taken into consideration. Our restaurant-style dining room ensures that residents can enjoy delicious meals prepared by our skilled culinary team while socializing with fellow residents.
At Pelican Health Henderson, resident safety is paramount. We have a 24-hour call system and supervision in place to provide round-the-clock assistance as needed. Our trained staff members are available to assist with activities of daily living such as bathing, dressing, and transfers.
Medication management is another crucial aspect of our care services. Our staff ensures that medications are administered correctly and on time according to individualized plans provided by healthcare professionals.
To enhance residents' quality of life, we offer various activities and programs tailored to their interests. These include concierge services for personalized assistance, fitness programs for physical health, planned day trips for exploration and enjoyment, and resident-run activities for social interaction.
Pelican Health Henderson is committed to providing a warm and welcoming environment where residents can thrive. Our move-in coordination services and housekeeping ensure a seamless transition into our community. Come experience the vibrant lifestyle and exceptional care at Pelican Health Henderson in Henderson, NC.
Pelican Health Henderson is located at 280 South Beckford Drive, Henderson, NC 27536 in Vance County, North Carolina
Pelican Health Henderson on seniors.fyi includes 5 photos including images showing road, physical therapy, architecture, rehabilitation, exercise room, trees, nature, living room, and more.
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