Information last verified:
329 Cooper Street, Kenansville, NC 28349
For more information about senior living options: (844) 490-3973
The staff and director are very nice and welcoming. The director and staff make it comfortable for families throughout the process. The staff provides quick service with respect as if they were their own relatives. It is a great place for loved ones. Great staff and great facility.
The facility is constantly smoke-filled and extremely unhealthy. They do not take care of their patients and fail to provide rides to doctor appointments. They take the money very fast. The management is very nasty. Do not put your loved ones there. It is the worst place the reviewer has ever worked. Patients were neglected, with some staff verbally abusive and even sleeping in patients' rooms. They waited until patients were almost dead before sending them to the hospital.Windham Hall in Kenansville, NC is best suited for families that prize a warm, personally engaged staff and a director who remains approachable through the dementia-care journey. The setting feels small and homey, with caregivers who try to treat residents as if they were their own family. For loved ones who need steady reassurance, companionship, and day-to-day help with daily tasks, Windham Hall can deliver a comforting, human-centered atmosphere. Those who require highly structured clinical oversight, consistent transportation to appointments, and ironclad safety protocols may find this community lacking and should consider alternatives that offer firmer systems and measurable outcomes.
Nonetheless, the picture across reviews is uneven enough to demand caution. Those evaluating Windham Hall should be explicit about nonnegotiables: dependable medical transportation, prompt responsiveness, and reliable daily care. Several commenters report missed rides and gaps in routine assistance, which can quickly erode trust and escalate health risks. Concerns about staffing consistency and turnover further complicate expectations, suggesting that the level of care may fluctuate by shift. Additionally, the non-smoking claim clashes with reports of a persistently smoke-filled environment, a health consideration that weighs heavily for residents with respiratory issues. Taken together, these factors create a risk profile that demands close verification before committing.
On the upside, the staff and director receive clear praise for warmth and accessibility. When leadership is engaged, residents and families alike experience a sense of welcome and personal regard that can soften the emotional toll of decline. For a resident with dementia, patient-centered interactions and respectful treatment can meaningfully reduce agitation and improve daily comfort. This emotional ballast is not trivial; it can ease caregiver burden and provide essential continuity for a loved one who notices every small change. Those positives, however, do not automatically compensate for recurring operational gaps, and warmth cannot substitute for consistent care delivery, safety safeguards, and reliable transport.
The most persistent and troubling issues center on care delivery and safety. Reports of neglect, delayed assistance with activities of daily living, and even verbal abuse in some shifts undermine trust in the care team. Chronic staff turnover and shifts where residents are not attended to or not properly supervised heighten the risk of falls and injuries, with some accounts describing ER visits tied to inadequate monitoring. Bed-making and room upkeep occasionally appear neglected, which signals broader neglect of basic routines. The combination of these realities with a tense management tone creates an environment where vigilance must be constant from families and outside evaluators alike.
When weighing the pros against the cons, Windham Hall presents a mixed risk proposition. The emotional comfort provided by a caring staff and accessible director offers real value for families navigating dementia care, yet those advantages erode quickly if safety, reliability, and consistent resident oversight prove erratic. For families willing to lean into thorough monitoring, frequent visits, and explicit, enforceable care plans, there is a path to leveraging the strengths while mitigating the weaknesses. For others, particularly those prioritizing predictable, incident-free daily care and punctual transportation, Windham Hall may fall short of essential expectations.
Enter the practical decision framework: pursue Windham Hall only after a disciplined due-diligence process. Schedule visits that include direct conversations with the director about staffing ratios, shift coverage, and escalation procedures. Request to review recent transport logs, incident reports, and a current care plan for the loved one. Speak with current residents or family members about day-to-day reliability, and observe a shift to gauge responsiveness firsthand. If the answers raise concerns or if the facility cannot provide transparent metrics or rapid remedies for gaps, it is prudent to explore alternatives, facilities with stronger staffing guarantees, documented safety protocols, and consistent transportation. Windham Hall is a viable choice for families prioritizing warmth and personal connection, but only for those prepared to manage significant caveats and actively oversee care.
80 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Albert J Ellis (22 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Windham Hall is a vibrant and welcoming assisted living community located in Kenansville, NC. Our community offers a wide range of amenities and care services to provide our residents with a comfortable and enjoyable living experience.
Our spacious and well-maintained facility includes a beauty salon where residents can pamper themselves, and cable or satellite TV is available in every room for entertainment purposes. We also offer community operated transportation for easy access to nearby areas.
For those who enjoy technology, our computer center provides residents with the opportunity to stay connected with loved ones or simply explore the internet. Our dining room offers restaurant-style dining experiences where residents can enjoy delicious and nutritious meals prepared by our skilled chefs. We also offer special dietary restrictions for individuals with specific needs.
Residents can stay active and healthy by utilizing our fitness room, which is equipped with various exercise equipment. Our fully furnished gaming room allows residents to socialize while engaging in friendly competition. For those who appreciate nature, our beautiful garden provides a serene outdoor space to relax and unwind.
At Windham Hall, housekeeping services ensure that each resident's living space is clean and well-maintained at all times. Each private room includes its own bathroom for convenience and privacy.
We understand the importance of medical care, so we offer transportation arrangements for non-medical purposes as well as transportation to doctors' appointments for easy access to healthcare services. Our wellness center provides 24-hour supervision, assistance with activities of daily living such as bathing and dressing, medication management, assistance with transfers, diabetes diet management, meal preparation and service according to individual needs, and mental wellness programs.
To keep residents engaged and entertained, we offer a variety of activities including concierge services, fitness programs tailored to individual needs, planned day trips to local attractions, resident-run activities where residents have an opportunity to showcase their talents or hobbies, as well as scheduled daily activities designed to cater to different interests.
With Wi-Fi/high-speed internet available throughout the facility, residents can stay connected with loved ones and explore various online activities.
Windham Hall is a community dedicated to providing exceptional care and creating a vibrant living environment for our residents. Come and experience the comfort and joy of assisted living at Windham Hall in Kenansville, NC.
Windham Hall is located at 329 Cooper Street, Kenansville, NC 28349 in Duplin County, North Carolina
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