Windham Hall

329 Cooper Street, Kenansville, NC 28349

For more information about senior living options: (844) 490-3973

3 from 10 reviews
5 stars
3
4 stars
2
3 stars
1
2 stars
0
1 stars
4

Assisted Living

What level of care are you interested in?

Assisted Living

Memory Care

Independent Living

Skilled Nursing Facility

Continuing Care Retirement Community (CCRC)CCRC

Other


Request a tour at Windham Hall

    Overall Review of Windham Hall

    Pros

    • pro The staff and director are very nice and welcoming.
    • pro The director and staff made it comfortable for families throughout the process.
    • pro The facility is a great place for loved ones.
    • pro The staff provides quick service with respect as if they were their own relatives.
    • pro Great staff and great facility.

    Cons

    • pro They claim the facility is constantly smoke-filled and unhealthy, despite being advertised as non-smoking.
    • pro They urge others to go elsewhere or stay home due to strong dissatisfaction.
    • pro They allege the facility does not take proper care of patients, fails to provide rides to medical appointments, and takes money quickly.
    • pro They describe the management as very nasty and advise not to put loved ones there.
    • pro They recount a negative experience of working there, noting patient neglect, verbal abuse by staff, staff sleeping on the job, high turnover, frequent injuries, delays in hospital transfers, and infrequent bed-making.

    Review

    Wellington in Kenansville, North Carolina, emerges in these reviews as a place that provokes a wide range of experiences for families and staff alike. On one hand, several accounts paint a picture of warmth, attentiveness, and reassurance during a difficult time. A caregiver describes the staff and the director as "very nice and welcoming," noting how their kindness helped during a stressful transition when dementia was affecting her husband's health. She emphasizes that enrolling her husband there left her with confidence that he would be cared for and that the director and staff made the process comfortable for her throughout. Another reviewer speaks in glowing terms about the facility and its people, saying the staff are "great," and that the service is rapid and respectful, almost as if the team were attending to their own family. This perspective suggests a personal sense of trust and comfort when a loved one needs assistance.

    Yet, alongside these positive impressions, there are consistent warnings and criticisms that cannot be ignored. One reviewer raises a serious concern about the environment: although the facility is advertised as non-smoking and operates as a rehab facility under non-smoking laws, they describe the air as "constantly smoke filled" and "extremely unhealthy." The admonition is blunt and addresses a core safety and quality issue: if the space is not aligning with its policy and health standards, it represents a risk for residents, staff, and visitors. That same reviewer urges potential movers to consider other options, suggesting that staying home might be safer than choosing Wellington given the smoke situation.

    Administrative and logistical concerns surface in another set of comments. A reviewer claims that the facility does not consistently fulfill its duty to transport residents to medical appointments, stating that staff fail to provide rides as promised. In addition, there are accusations about financial practices and management, with notes that money is taken quickly and that "very nasty people" seem to be in charge. The strongest sentiment here is a directive not to entrust a loved one to this facility, underscored by a forceful "DONT PUT YOUR LOVED ONES THERE." These critiques point to gaps in care coordination and governance that families rely on, especially for those who are navigating medical appointments and ongoing support needs.

    There is an equally strong counterpoint within the same overall discussion. One reviewer asserts that this can be a good place for loved ones, acknowledging that sometimes "things get twisted" when residents report negative experiences and that in life, people aren't always pleased. They argue that the staff are "quick service with respect as if they were their own relatives," and they reiterate the recommendation to consider Wellington for those who need assistance. This perspective emphasizes a patient- and family-centered approach and frames negative reports as potentially biased or misunderstandings rather than systemic failures. The contrast with the more cautionary accounts illustrates how experiences can diverge sharply depending on individual expectations, specific staff interactions, and the particular circumstances of each resident's care.

    Amid the mixed feedback, one account in particular reads like a cautionary tale from within the staff. A former employee bluntly describes the facility as "the worst place I have ever worked," accusing the environment of neglect and abuse. The allegations are grave: patients not being cared for, some staff verbally abusive, even sleeping in patients' rooms. They describe high turnover, with caregivers leaving after short stints because of the abusive conditions or the stress of working there. The reviewer claims that patients were neglected to the point of injury, recounting a resident who repeatedly fell from a chair, struck her head weekly, and required ER visits. They describe systemic failures - beds not being made regularly, and a troubling pattern of delayed hospital transfers until a patient's condition deteriorated. While these are strong accusations from a former employee, they contribute to the overall impression of serious concerns about patient safety and staffing stability from an internal vantage point.

    In sum, the narrative around Wellington in Kenansville reflects a spectrum from commendation to alarm. Some families describe a facility that feels warm, supportive, and competent in handling dementia-related needs and daily caregiving tasks, with staff who treat residents and families with empathy. Others raise urgent questions about the air quality and the effectiveness of care coordination, transportation, and governance, painting a picture of a place where non-trivial problems may be present and potentially consequential for resident safety. A further voice from inside the facility adds a stark warning about neglect and harm, underscoring how quickly perceptions of care quality can diverge depending on where and how care is delivered within the same organization.

    For anyone evaluating Wellington as a possible place for a loved one, these reviews suggest a need for careful, multi-faceted due diligence. Observing the facility personally, speaking with multiple staff members across shifts, reviewing transportation policies, and asking about air quality and smoking policies could help clarify which experiences are most representative of current practice. It's clear that families arrive with varied expectations and that experiences may differ significantly from one resident to another, highlighting the importance of direct, first-hand assessment when navigating such important care decisions.

    Features

    Housing

    • 80 resident community capacity 80 resident community capacity

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Albert J Ellis (22 miles away) Albert J Ellis (22 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Windham Hall is a vibrant and welcoming assisted living community located in Kenansville, NC. Our community offers a wide range of amenities and care services to provide our residents with a comfortable and enjoyable living experience.

    Our spacious and well-maintained facility includes a beauty salon where residents can pamper themselves, and cable or satellite TV is available in every room for entertainment purposes. We also offer community operated transportation for easy access to nearby areas.

    For those who enjoy technology, our computer center provides residents with the opportunity to stay connected with loved ones or simply explore the internet. Our dining room offers restaurant-style dining experiences where residents can enjoy delicious and nutritious meals prepared by our skilled chefs. We also offer special dietary restrictions for individuals with specific needs.

    Residents can stay active and healthy by utilizing our fitness room, which is equipped with various exercise equipment. Our fully furnished gaming room allows residents to socialize while engaging in friendly competition. For those who appreciate nature, our beautiful garden provides a serene outdoor space to relax and unwind.

    At Windham Hall, housekeeping services ensure that each resident's living space is clean and well-maintained at all times. Each private room includes its own bathroom for convenience and privacy.

    We understand the importance of medical care, so we offer transportation arrangements for non-medical purposes as well as transportation to doctors' appointments for easy access to healthcare services. Our wellness center provides 24-hour supervision, assistance with activities of daily living such as bathing and dressing, medication management, assistance with transfers, diabetes diet management, meal preparation and service according to individual needs, and mental wellness programs.

    To keep residents engaged and entertained, we offer a variety of activities including concierge services, fitness programs tailored to individual needs, planned day trips to local attractions, resident-run activities where residents have an opportunity to showcase their talents or hobbies, as well as scheduled daily activities designed to cater to different interests.

    With Wi-Fi/high-speed internet available throughout the facility, residents can stay connected with loved ones and explore various online activities.

    Windham Hall is a community dedicated to providing exceptional care and creating a vibrant living environment for our residents. Come and experience the comfort and joy of assisted living at Windham Hall in Kenansville, NC.

    Nearby Places of Interest

    Frequently Asked Questions

    Where is Windham Hall?

    Nearby Communities

    Assisted Living in Nearby Cities

    Related Resources

    • activities of daily livingComprehensive Insights into Activities of Daily Living (ADLs) and Their Assessment

      Activities of Daily Living (ADLs) are fundamental tasks vital for an individual's independence, particularly in older adults over 85, and include functions like bathing and dressing; assessing ADLs alongside Instrumental Activities of Daily Living (IADLs) helps determine the level of required assistance due to age-related health challenges. Tailored support plans, involving family and community resources, are essential for maintaining dignity and autonomy in assisted living environments.

    • does medicare pay for assisted livingMedicare Coverage for Assisted Living: An In-Depth Exploration

      Medicare does not cover assisted living costs, as it focuses on acute medical needs and short-term care, with exceptions for certain medically necessary services like physical therapy. Individuals must explore other options such as Medicaid, veterans' benefits, or long-term care insurance to manage these expenses effectively.

    • luxury assisted livingYour Comprehensive Guide to Luxury Assisted Living: Elevated Facilities, Amenities, and Costs

      Luxury assisted living offers high-quality senior care in a resort-like environment that combines essential medical support, gourmet dining, and personalized services to enhance residents' independence and well-being. These upscale facilities emphasize holistic health and community-building through customized care plans and social activities, catering to the growing demand for enriched senior living experiences despite higher costs.


    Get Pricing Ask A Question Schedule A Tour Contact Senior Advisor