329 Cooper Street, Kenansville, NC 28349
For more information about senior living options: (844) 490-3973
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Wellington in Kenansville, North Carolina, emerges in these reviews as a place that provokes a wide range of experiences for families and staff alike. On one hand, several accounts paint a picture of warmth, attentiveness, and reassurance during a difficult time. A caregiver describes the staff and the director as "very nice and welcoming," noting how their kindness helped during a stressful transition when dementia was affecting her husband's health. She emphasizes that enrolling her husband there left her with confidence that he would be cared for and that the director and staff made the process comfortable for her throughout. Another reviewer speaks in glowing terms about the facility and its people, saying the staff are "great," and that the service is rapid and respectful, almost as if the team were attending to their own family. This perspective suggests a personal sense of trust and comfort when a loved one needs assistance.
Yet, alongside these positive impressions, there are consistent warnings and criticisms that cannot be ignored. One reviewer raises a serious concern about the environment: although the facility is advertised as non-smoking and operates as a rehab facility under non-smoking laws, they describe the air as "constantly smoke filled" and "extremely unhealthy." The admonition is blunt and addresses a core safety and quality issue: if the space is not aligning with its policy and health standards, it represents a risk for residents, staff, and visitors. That same reviewer urges potential movers to consider other options, suggesting that staying home might be safer than choosing Wellington given the smoke situation.
Administrative and logistical concerns surface in another set of comments. A reviewer claims that the facility does not consistently fulfill its duty to transport residents to medical appointments, stating that staff fail to provide rides as promised. In addition, there are accusations about financial practices and management, with notes that money is taken quickly and that "very nasty people" seem to be in charge. The strongest sentiment here is a directive not to entrust a loved one to this facility, underscored by a forceful "DONT PUT YOUR LOVED ONES THERE." These critiques point to gaps in care coordination and governance that families rely on, especially for those who are navigating medical appointments and ongoing support needs.
There is an equally strong counterpoint within the same overall discussion. One reviewer asserts that this can be a good place for loved ones, acknowledging that sometimes "things get twisted" when residents report negative experiences and that in life, people aren't always pleased. They argue that the staff are "quick service with respect as if they were their own relatives," and they reiterate the recommendation to consider Wellington for those who need assistance. This perspective emphasizes a patient- and family-centered approach and frames negative reports as potentially biased or misunderstandings rather than systemic failures. The contrast with the more cautionary accounts illustrates how experiences can diverge sharply depending on individual expectations, specific staff interactions, and the particular circumstances of each resident's care.
Amid the mixed feedback, one account in particular reads like a cautionary tale from within the staff. A former employee bluntly describes the facility as "the worst place I have ever worked," accusing the environment of neglect and abuse. The allegations are grave: patients not being cared for, some staff verbally abusive, even sleeping in patients' rooms. They describe high turnover, with caregivers leaving after short stints because of the abusive conditions or the stress of working there. The reviewer claims that patients were neglected to the point of injury, recounting a resident who repeatedly fell from a chair, struck her head weekly, and required ER visits. They describe systemic failures - beds not being made regularly, and a troubling pattern of delayed hospital transfers until a patient's condition deteriorated. While these are strong accusations from a former employee, they contribute to the overall impression of serious concerns about patient safety and staffing stability from an internal vantage point.
In sum, the narrative around Wellington in Kenansville reflects a spectrum from commendation to alarm. Some families describe a facility that feels warm, supportive, and competent in handling dementia-related needs and daily caregiving tasks, with staff who treat residents and families with empathy. Others raise urgent questions about the air quality and the effectiveness of care coordination, transportation, and governance, painting a picture of a place where non-trivial problems may be present and potentially consequential for resident safety. A further voice from inside the facility adds a stark warning about neglect and harm, underscoring how quickly perceptions of care quality can diverge depending on where and how care is delivered within the same organization.
For anyone evaluating Wellington as a possible place for a loved one, these reviews suggest a need for careful, multi-faceted due diligence. Observing the facility personally, speaking with multiple staff members across shifts, reviewing transportation policies, and asking about air quality and smoking policies could help clarify which experiences are most representative of current practice. It's clear that families arrive with varied expectations and that experiences may differ significantly from one resident to another, highlighting the importance of direct, first-hand assessment when navigating such important care decisions.
Windham Hall is a vibrant and welcoming assisted living community located in Kenansville, NC. Our community offers a wide range of amenities and care services to provide our residents with a comfortable and enjoyable living experience.
Our spacious and well-maintained facility includes a beauty salon where residents can pamper themselves, and cable or satellite TV is available in every room for entertainment purposes. We also offer community operated transportation for easy access to nearby areas.
For those who enjoy technology, our computer center provides residents with the opportunity to stay connected with loved ones or simply explore the internet. Our dining room offers restaurant-style dining experiences where residents can enjoy delicious and nutritious meals prepared by our skilled chefs. We also offer special dietary restrictions for individuals with specific needs.
Residents can stay active and healthy by utilizing our fitness room, which is equipped with various exercise equipment. Our fully furnished gaming room allows residents to socialize while engaging in friendly competition. For those who appreciate nature, our beautiful garden provides a serene outdoor space to relax and unwind.
At Windham Hall, housekeeping services ensure that each resident's living space is clean and well-maintained at all times. Each private room includes its own bathroom for convenience and privacy.
We understand the importance of medical care, so we offer transportation arrangements for non-medical purposes as well as transportation to doctors' appointments for easy access to healthcare services. Our wellness center provides 24-hour supervision, assistance with activities of daily living such as bathing and dressing, medication management, assistance with transfers, diabetes diet management, meal preparation and service according to individual needs, and mental wellness programs.
To keep residents engaged and entertained, we offer a variety of activities including concierge services, fitness programs tailored to individual needs, planned day trips to local attractions, resident-run activities where residents have an opportunity to showcase their talents or hobbies, as well as scheduled daily activities designed to cater to different interests.
With Wi-Fi/high-speed internet available throughout the facility, residents can stay connected with loved ones and explore various online activities.
Windham Hall is a community dedicated to providing exceptional care and creating a vibrant living environment for our residents. Come and experience the comfort and joy of assisted living at Windham Hall in Kenansville, NC.
Windham Hall is located at 329 Cooper Street, Kenansville, NC 28349 in Duplin County, North Carolina
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