Information last verified:
311 South Campbell Street, Burgaw, NC 28425
For more information about senior living options: (844) 490-3973
The Laurels of Pender feels like a warm embrace wrapped in sunshine and compassion. Every staff member radiates kindness and treats caregiving as a calling. They care for residents deeply, attentively, and with grace that restores faith in humanity. Meals are reminiscent of Grandma’s kitchen on a Sunday. The facility is sparkling clean and the environment is welcoming. The Laurels is described as a five-star facility with friendly, knowledgeable, and caring staff. Nurses like Brandy provide outstanding, respectful care and bring light to residents.
The Laurels of Pender is described as extremely negative, with severely lacking care and little accountability. They allege staff told a resident to pee on herself, causing ongoing distress after returning home. They report residents being left in urine and feces for hours and not receiving timely assistance. They describe rude staff who stripped residents naked to take photographs against their wishes. They claim high turnover and a new administration described as horrible to work for, contributing to poor care.The Laurels of Pender is best suited for seniors who prize a warm, home-like atmosphere, strong daily caregiving, and a clean, well-maintained setting where staff responsiveness and social engagement are palpable strengths. For residents who want steady companionship, pleasant meals, and reliable housekeeping, this community delivers in spades. It tends to work well for long-term assisted living where the emphasis is on dignity, ongoing social activities, and consistent day-to-day care delivered by a familiar team. The town’s intimate feel, pleasant dining experiences, and approachable staff create a sense of safety and belonging that many families value highly. In short, it is a solid match for residents who are largely self-sufficient with light to moderate assistance needs and who want a visible, empathetic caregiving culture.
Those weighing alternatives should consider options if medical acuity or rehabilitative intensity is the primary concern. Families seeking rigorous skilled nursing, acute care management, or robust, standardized rehab protocols may want to look at facilities with more clearly defined medical oversight and fewer questions about accountability. Several reviews flag safety and oversight gaps, and for a loved one with recent hospitalizations, complex wound care, or high risk of rapid change in condition, it may be prudent to compare facilities known for stronger clinical protocols and more consistent clinical leadership. In addition, if a family requires uncompromising transparency, rapid incident follow-up, and lower staff turnover, several accounts suggest exploring other communities where administrative stability is more evident.
The strongest positives at The Laurels of Pender center on character and culture. Many residents and families praise the genuinely kind staff, the welcoming atmosphere, and the sense that the team treats residents with respect and dignity. Cleanliness consistently appears as a standout, with commendations for meticulous housekeeping and well-kept common areas, rooms, and dining spaces. Meal quality is repeatedly highlighted as comforting and homestyle, which matters deeply for daily satisfaction and nutrition. The community also earns praise for the collaborative spirit among caregivers and the visible commitment of nurses, aides, and activity staff to engage residents in meaningful routines. When care feels personal, residents often flourish emotionally, which in turn can ease the anxiety families feel about placement.
Yet the ledger is not uniformly positive, and the most serious concerns revolve around care quality and communication gaps. Multiple accounts describe episodes of neglect, delayed response to needs, and uncomfortable conditions, including reports of patients not receiving timely assistance, dehydration, bedsores, and even avoidable hospitalizations. Some families recount experiences where staff appeared overwhelmed or insufficiently trained to handle certain clinical tasks, such as ostomy care or complex medication management. There are also repeated, disturbing anecdotes about disrespectful treatment, inappropriate privacy breaches, and inconsistent information being shared with families, issues that shred trust and raise questions about accountability and governance. Taken together, these stories emphasize that while the facility can deliver warmth and cleanliness, the care spectrum can be uneven and sometimes dangerously so.
That tension, exceptional warmth on one hand and serious lapses on the other, drives the practical decision framework. The key pros create a living environment that can feel like a genuine home, with staff who go the extra mile in daily interactions, and a structure that supports social connection and routine. However, the main cons threaten safety and continuity of care. Families should plan meticulous, ongoing oversight: insist on clear care plans, regular updates, and a defined pathway for escalating concerns. Tour the building during different shifts, ask to speak with direct caregivers, and request recent incident logs to gauge how promptly issues are acknowledged and resolved. If possible, arrange for a trial period or closely monitored transition, ensuring that a loved one’s medical and mobility needs are consistently aligned with the on-site capabilities.
The verdict is nuanced and actionable. The Laurels of Pender represents a compelling option for families prioritizing a compassionate, resident-centered environment, where cleanliness, good meals, and a staff-led culture of kindness can significantly enhance daily life. It is less persuasive for those whose loved ones require unwavering medical oversight, aggressive rehabilitation, or a hospital-like standard of risk management. For these families, alternatives with transparent clinical governance and steadier administration may minimize the potential for problematic lapses. In practice, the facility shines when care is primarily about daily living, social engagement, and personal warmth; it falters when the expectation is consistent, high-stakes medical safety and flawless communication. Proceed with diligence, and let direct, real-time observations be the deciding factor.
98 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Wilmington International (19 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Laurels Of Pender in Burgaw, NC is an exceptional assisted living community that offers a wide range of amenities and care services to enhance the quality of life for its residents. With a focus on providing a comfortable and fulfilling lifestyle, this community ensures that residents have access to various amenities and services that cater to their needs.
The community boasts a beauty salon where residents can indulge in pampering services. Residents can also enjoy their favorite TV shows with cable or satellite TV in their own private rooms. For those who need transportation for various purposes, the community offers community-operated transportation as well as transportation arrangement services.
Keeping up with technology is made easy with the computer center and Wi-Fi/high-speed internet available throughout the community. A fully furnished space allows residents to settle in comfortably right from the start. The gaming room provides opportunities for socialization and entertainment, while the small library offers a quiet retreat for book lovers.
Delicious meals are served in the dining room with restaurant-style dining, ensuring that residents enjoy nutritious and satisfying meals. Special dietary restrictions are taken into consideration to accommodate individual needs. Housekeeping services maintain a clean and organized environment for residents.
To foster physical well-being, The Laurels Of Pender includes a fitness room where residents can engage in exercise programs tailored to their abilities. Outdoor spaces such as gardens provide a serene atmosphere for relaxation and enjoyment of nature.
This community understands the importance of mental wellness, which is why they offer activities of daily living assistance as well as assistance with bathing, dressing, transfers, and medication management. A 24-hour call system and 24-hour supervision ensure that help is always available when needed.
Residents can participate in planned day trips and scheduled daily activities organized by the community or take part in resident-run activities. Fitness programs cater to those looking for physical engagement while concierge services add convenience to daily life. Transportation arrangement for non-medical purposes is provided alongside transportation to doctor's appointments.
The Laurels Of Pender prioritizes the overall well-being of its residents by offering a mental wellness program and a wellness center. Move-in coordination services make the transition easier for new residents.
With its extensive amenities and care services, The Laurels Of Pender provides a warm and inviting community where residents can feel at home while receiving the support they need to thrive.
The Laurels Of Pender is located at 311 South Campbell Street, Burgaw, NC 28425 in Pender County, North Carolina
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