Pender Memorial Hosp
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507 East Fremont Street, Burgaw, NC 28425
For more information about senior living options: (844) 490-3973
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The reviewer notes that the ER had consistently positive experiences and exceptional care from doctors and nurses over the past three years. A visit to a friend in the hospital impressed the reviewer with outstanding medical and nursing care and strong teamwork. The hospital environment is described as clean, modern, and well cared for. For outpatient surgery, the check-in staff were professional, caring, and extremely polite. The prep nurse was friendly, jovial, and helped put the patient at ease. The care team in the outpatient setting was described as highly professional, with staff taking time to explain things. Specific staff members (Kimberly, Heather, Dr. Gratian, Shannon, Wendy, Dr. Opper, Valerie, Brinne, April, and others) were praised for kindness, competence, and advocacy. The overall care team was described as an All-Star group deserving recognition by management. The care provided by the team during a hospital stay was described as outstanding, contributing to the patient's improvement.
The patient was left lying in urine and blood all night, neglected and treated inhumanely. The nurse fumbled with starting an IV, with no one checking on the patient and zero compassion or urgency. Radiology staff would not help the patient sit or lie down, leaving the patient reliant on family. Dr. Michael Brown told the patient there was nothing he could do and suggested sending her home or to Wilmington. HIPAA violations and minimal patient privacy were cited, causing significant distress. The care was described as negligent with a bare-minimum approach and inadequate testing. The patient endured hours-long delays for tests and to be checked, waiting for blood work and further assessment. The patient reported not receiving pain relief or proper treatment for severe pain and felt dismissed.The collection of experiences shared about this hospital paints a picture of a facility capable of exceptional care at times, but also of troubling gaps in responsiveness, bedside manner, and consistent treatment - gaps that have left some patients feeling neglected, humiliated, or inadequately treated. One early January 2024 ER visit stands out as particularly distressing: the patient says she was left lying in urine and blood all night, with no one coming to check on her after pressing the nurse call button or after it was dropped. She describes being yelled at, hung up on, and essentially ignored, with only a "good talking to" offered as resolution. That account portrays a level of neglect that profoundly affected her sense of dignity and safety during a vulnerable moment, and it's echoed by other patients who recall long waits and insufficient attention in the emergency setting.
In stark contrast to that nightmarish experience, other patients recount moments of commendable care that highlight the hospital's strengths when things go right. One patient who arrived in the ER with severe abdominal pain two days after gallbladder removal described a series of systemic failures - inefficient IV placement, a lack of assistance from radiology staff, and an ER doctor who seemed to dismiss her trajectory of care with a blunt directive to either go home or be sent elsewhere. This account culminated in a serious medical consequence: a bile leak and a residual stone requiring an ERCP, followed by a ten-day hospital stay. She nonetheless ends by signaling a willingness to return to this ER in the future, provided she can avoid the specific physician she blamed for the crisis, underscoring that these problems are individualized and tied to particular interactions rather than the facility as a whole.
Other reviews flood in with praise, presenting a different reality. A visitor describing a friend's hospitalization notes an environment described as clean, modern, and well cared for, with medical and nursing staff delivering outstanding, cohesive care. The sense of teamwork and the impression of a well-functioning hospital ecosystem are palpable here, suggesting that when the right combination of staff and timing aligns, patients experience high-quality care and tangible compassion. This positive sentiment sits alongside broader statements about the hospital's role in the community, with some reviewers emphasizing how the facility stands as a centerpiece of accessible, capable healthcare in the region.
There are also highly detailed positive testimonials about outpatient and procedural experiences. One patient describes an outpatient surgery day characterized by smooth check-in, a friendly and reassuring preoperative team, and a large group of caregivers who supported them through the process. Names like Jean, Patrick, and Shannon are remembered for their bedside manner, thorough explanations, and calming presence. The reviewer even calls the staff an "All-Star team" and urges management to recognize their efforts, highlighting how meaningful it is when healthcare professionals go above and beyond to ease patient anxiety and ensure clear communication. The overarching message here is that when the hospital operates with consistent professionalism and warmth, patients leave feeling genuinely cared for.
Compassion in the ER is also echoed in other accounts. One patient credits April for her kindness in the ER - advocating for her, tackling a difficult IV, and offering comforting conversation that helped ease fear and physical distress during a frightening experience. The same account mentions a physician who was attentive in checking all concerns, reinforcing the idea that compassionate, patient-centered care can profoundly shape a difficult medical visit. Another widely shared sentiment is that, when care is delivered with attentiveness and clear communication, even challenging situations can be navigated more positively; a parent notes that staff who explained things clearly and treated their daughter with respect left a lasting positive impression.
Not all experiences are uplifting, however. Several reviews recount concerning moments of perceived neglect or procedural delays that left patients frustrated and fearful. One caller describes a Friday night ER experience marked by minimal intervention - no medications or comprehensive workups, with the patient sent away after a brief urine test and a later instruction to pursue OB/GYN care. They ended up seeking care elsewhere for a kidney stone, emphasizing a perception of unresponsiveness and insufficient urgency. Another review laments the extended waits for both a physical assessment and diagnostic testing, painting a picture of a system stretched thin or not consistently following through with timely care. A professional in public health voice in one account voices notable frustration about privacy concerns and HIPAA implications, suggesting that some interactions felt rushed or inadequately private, which further colored the perception of the hospital's overall quality.
In summarizing the full picture, it's clear that patient experiences at this hospital are highly variable. Some patients speak of world-class compassion, clean facilities, efficient outpatient experiences, and a teamwork-driven culture that makes them confident in returning. Others describe harrowing moments of neglect, long waits, or dismissive treatment that undermined trust in the care they received. The common thread across these narratives is the importance of consistent, respectful, and thorough care - both in the ER and in the hospital more broadly. The positive testimonials underscore the hospital's potential to deliver outstanding, patient-centered care, while the negative ones highlight urgent needs for improved responsiveness, privacy, and symptom evaluation to prevent patients from feeling left to navigate pain and fear on their own. Overall, these accounts suggest a facility capable of exceptional outcomes but still facing significant challenges that affect patient perception and experience depending on who is on duty and when.
43 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Wilmington International (19 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Pender Memorial Hosp in Burgaw, NC is an assisted living community that provides exceptional care and support for its residents. The community offers a wide range of amenities to ensure comfort and convenience.
Residents have access to cable or satellite TV in their fully furnished accommodations. They can enjoy meals in the dining room with restaurant-style service or prepare their own meals in the kitchenette provided in each unit. The outdoor space and garden allow residents to relax and enjoy nature.
Housekeeping services are available to keep the living spaces clean and tidy. Wi-Fi/high-speed internet enables residents to stay connected with loved ones and access information online. A small library is also available for those who enjoy reading.
The community ensures the safety and well-being of its residents with 24-hour supervision. Trained caregivers provide assistance with activities of daily living such as bathing, dressing, and transfers. Residents with special dietary needs, including diabetes diet or specific restrictions, receive personalized meal preparation and service.
Medication management services are available to ensure proper administration of medications. A mental wellness program is offered to promote emotional well-being among residents.
To enhance social engagement, resident-run activities are organized within the community. Scheduled daily activities provide entertainment and opportunities for socializing.
Overall, Pender Memorial Hosp is a supportive assisted living community that prioritizes the comfort, care, and happiness of its residents.
Pender Memorial Hosp is located at 507 East Fremont Street, Burgaw, NC 28425 in Pender County, North Carolina
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