Pender Memorial Hosp in Burgaw, NC
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Information last verified:
507 East Fremont Street, Burgaw, NC 28425
For more information about senior living options: (844) 490-3973
They report the ER has consistently provided a positive experience with exceptional care from doctors and nurses. The care team delivers outstanding medical and nursing care and works well together as a cohesive unit. The facility is clean, modern, and well maintained, contributing to a reassuring environment. The staff are friendly, professional, and attentive, taking time to explain procedures and put patients at ease. Outpatient and cataract surgeries are described as efficient, well organized, and handled by highly capable teams. They would highly recommend the hospital to others and feel secure and comfortable under its care.
The patient was left lying in urine and blood all night, neglected and treated inhumanely with nothing done. The ER staff showed zero compassion or urgency and failed to check on the patient. Radiology personnel would not help the patient sit in the wheelchair, transfer, or after the CT. The ER doctor dismissed the patient and suggested discharge, leaving them stunned and unsatisfied. The ambulance ride did not secure the patient, creating an unsafe transport. The reviewer described this level of negligence as unacceptable and stated the hospital sucks. The service was described as below par, with rude nursing and doctors using a Fisher-Price-like medical kit. The facility was accused of racial profiling and unfair treatment toward African American patients. Long waits and poor communication in the ER were common, with patients waiting hours to be seen. Front desk staff were rude or unprofessional, and some patients felt ignored.This community is best suited for families seeking reliable, outpatient-focused surgical care and dependable nursing support in a small-hospital setting, especially for eye procedures such as cataract or glaucoma surgery. Residents of Burgaw and nearby towns who value a personable staff, clear communication, and a tight-knit team approach will find the strongest alignment here. Those who anticipate frequent emergency department visits, require highly consistent ER triage, or need cutting-edge specialty services beyond routine perioperative care should consider alternatives. The reality surfaced in reviews: when the need is routine, PMH often delivers; when the need is urgent or highly complex, gaps may become consequential.
The clearest positives center on perioperative care and the nursing staff. Time after time, reviewers highlight friendly, professional registration, calm pre-op preparation, and a cohesive surgical team that explains procedures and comforts patients. Outpatient cataract and eye surgeries in particular are repeatedly praised for efficiency, bedside manner, and organized flow from check-in through post-op recovery. The facility’s cleanliness and general organization are cited as reassuring advantages that reduce anxiety before a procedure. When the environment works, PMH demonstrates a commendable ability to deliver smooth, patient-centered care that leaves families confident in the surgical outcome.
Equally evident are the significant caveats tied to the emergency department and some broader service experiences. A subset of reviews recount long waits, perceived indifference, or abrupt bedside manners in ER encounters, with several patients feeling their concerns were minimized or delayed. Accusations range from privacy lapses to inconsistent communication, and a few stories allege racism or biased treatment. Alongside these are mentions of uneven experiences elsewhere in the hospital, front-desk frustration, variable housekeeping, and a sense that some departments operate with a lean or hurried approach. The contrast between strong surgical care and faltering acute care creates a real tension for families weighing PMH as a single-source solution.
Those pros do offset the cons to a degree, but only for the right use pattern. For planned, elective procedures, especially ophthalmology, the hospital often earns high marks for efficiency, professionalism, and patient comfort. In these cases, the strengths of the nursing teams, the smooth check-in, and the collaborative atmosphere among caregivers translate into a solid, low-stress experience that can justify choosing PMH over larger rivals. However, for anyone evaluating urgent or inpatient needs, the weak ER narratives and occasional reports of uneven care cannot be ignored. In short, PMH rewards restraint: it excels when care is scheduled and well-coordinated, but it tests patience when emergency or escalation is required.
Practically, families charting a course with PMH should align expectations with department realities. Those pursuing eye care or minor procedures should maximize the hospital’s strengths: confirm the surgeon, request a detailed pre-op plan, and insist on clear post-op instructions and timely follow-up. For ER or acute-care needs, have a backup plan to seek care at larger Wilmington-area facilities if the situation allows, and advocate for privacy, timely reassessment, and respectful communication. If possible, gather referrals and firsthand experiences from trusted local providers to set a baseline for what constitutes satisfactory care in this community. The right preparation can tilt the balance toward a positive experience.
The bottom line is decisive. Pender Memorial Hospital delivers standout perioperative care and a compassionate nursing cadre that many families value highly, particularly for outpatient procedures. Yet the ER and some general-service experiences carry enough inconsistencies and interpersonal challenges to warrant caution. For families prioritizing surgical quality, personal attention, and a smaller-hospital feel, PMH is a strong contender worth choosing, with a clear plan to navigate emergency care elsewhere if urgent needs arise. For those whose peace of mind hinges on consistently robust ER performance and flawless privacy, it pays to compare Wilmington-area options and weigh whether a larger center with steadier acuity management might better fit the family's risk tolerance and care expectations.
43 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Wilmington International (19 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Pender Memorial Hosp in Burgaw, NC is an assisted living community that provides exceptional care and support for its residents. The community offers a wide range of amenities to ensure comfort and convenience.
Residents have access to cable or satellite TV in their fully furnished accommodations. They can enjoy meals in the dining room with restaurant-style service or prepare their own meals in the kitchenette provided in each unit. The outdoor space and garden allow residents to relax and enjoy nature.
Housekeeping services are available to keep the living spaces clean and tidy. Wi-Fi/high-speed internet enables residents to stay connected with loved ones and access information online. A small library is also available for those who enjoy reading.
The community ensures the safety and well-being of its residents with 24-hour supervision. Trained caregivers provide assistance with activities of daily living such as bathing, dressing, and transfers. Residents with special dietary needs, including diabetes diet or specific restrictions, receive personalized meal preparation and service.
Medication management services are available to ensure proper administration of medications. A mental wellness program is offered to promote emotional well-being among residents.
To enhance social engagement, resident-run activities are organized within the community. Scheduled daily activities provide entertainment and opportunities for socializing.
Overall, Pender Memorial Hosp is a supportive assisted living community that prioritizes the comfort, care, and happiness of its residents.
Pender Memorial Hosp is located at 507 East Fremont Street, Burgaw, NC 28425 in Pender County, North Carolina
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