1310 Hebron Street, Hendersonville, NC 28739
For more information about senior living options: (844) 490-3973
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The staff at Valley Hill Health and Rehabilitation are described as fabulous, caring, friendly, and diligent. Valley Hill is considered a hidden gem with staff who go the extra mile to include residents in activities. The facility is praised for great care and compassion that ease family worry. The team is noted for kindness, professionalism, and a welcoming, home-like atmosphere. Administration and nursing teams are described as caring, compassionate, and competent. The therapy program is highlighted as excellent with dedicated professionals. The facility is described as wonderful, clean, and secure. The staff are recognized for teamwork and positive attitudes that help residents. Valley Hill is described as a loving home where staff truly care for residents. The Saber Healthcare partnership is viewed positively as bringing support and improvement.
The facility should be shut down; it is alleged that the company and staff do not care about residents, administration lies to families, and dirty laundry piles up causing clothes to be ruined by mold. The place is described as awful, with a relative given unnecessary medications that left him unable to walk. The laundry and residents' rooms are consistently dirty or not fully cleaned. The facility smells like old people, indicating poor cleanliness and upkeep. There is concern that the public-facing reviews are manipulated to show only positives, suggesting mistreatment could go unchecked.Valley Hill Health and Rehabilitation stands as a facility that draws a wide range of experiences from the families and volunteers who touch its doors. Across many messages, the thread is clear: the people who work there - especially the frontline caregivers - are often described as fabulous, caring, and deeply committed. Families repeatedly credit the staff with treating residents with kindness, patience, and a smile, even when the residents have complex needs. The sense of warmth and personal attention is a common through-line, with several reviewers noting that their loved ones receive thoughtful, individualized care and that staff members go the extra mile to involve residents in activities and daily life.
Several accounts highlight the human side of the operation. One reviewer spoke of Valley Hill as a "hidden gem," praising an exceptionally caring team that treats each resident with compassion. The same voice recounted a touching scene around a loved one's last days, describing how nurses, therapists, kitchen staff, transportation personnel, and even the business office came to say goodbye as the family gathered - a moment that underscored a feeling of home and heartfelt care. These testimonials emphasize not just routine competence but a culture of genuine care and connection that can provide real peace of mind to families during difficult times.
Alongside the many glowing narratives, there are strong cautions from other reviewers. One critic urged that the facility should be shut down, alleging persistent problems such as staff turnover, dishonest administration toward families, and serious lapses in the upkeep of clothes and laundry that allegedly led to mold and ruined garments. The accusation extended to the broader concern that the administration would not replace damaged items, painting a troubling image of neglect and mismanagement. This perspective stands in stark contrast to the overwhelmingly positive messages and serves as a sobering reminder that experiences at Valley Hill can be profoundly mixed.
Volunteer voices add another layer to the picture, often placing Valley Hill in a favorable light. A volunteer who has spent years in nursing homes asserted that Valley Hill "out shines them all," praising the staff for their enthusiasm and genuine care for residents. The sentiment that Valley Hill might be preferable to higher-end competitors - despite not being the most modern facility - recurs in these remarks. The sense of pride is reinforced by mentions of an active, supportive environment where residents are cared for by a team that feels like a unified family.
Interwoven with praise and warnings is a strand about the public reviews themselves. One commenter cautioned that only posting positive opinions could mask problems and urged skepticism toward a process that might silence negative experiences. This note about transparency and the potential for restricted feedback adds a meta-layer to the discussion: the community is wary of one-sided narratives and wants to see a complete picture, including concerns raised by families.
There are also more everyday impressions that balance the spectrum. Some reviewers describe Valley Hill as a nice place, noting pleasant staff and a generally welcoming environment, even if there's an occasional comment about odors typically associated with long-term care. Others emphasize the facility's strengths - competent, caring staff; a capable therapy team; close attention from nursing and administration; and a leadership environment that is described as effective and collaborative. Several accounts specifically highlight how the intake process and the director of nursing helped ease initial worries, with family members reporting that their loved ones are thriving under the facility's care.
In another thread, families celebrate the sense of community and continuity of care. Descriptions of a clean, secure facility, staff who work as a team, and residents who participate in daily activities paint a picture of a place where quality and engagement are valued. Stories about loved ones receiving attentive therapy, compassionate nursing, and consistent administrative support contribute to a portrait of a center striving for reinvention and improvement. There is also a clear sense of anticipation around changes and growth, especially in light of Valley Hill's inclusion in the Saber Healthcare family, with promises of ongoing resources, coordinated care, and new initiatives designed to benefit residents and staff alike.
Taken together, the reviews reveal a facility that can feel like a lifeline to families when the care is right and the staff truly connect with residents. The praise for compassion, teamwork, and attentiveness sits alongside serious cautions about management practices and operational gaps. The common thread is a community that deeply cares about its residents and their families, even as it navigates the challenges inherent to long-term care. For anyone considering Valley Hill, the message is to engage directly - with the administration, the caregiving teams, and current residents and families - to hear multiple perspectives, observe the daily routines, and assess how well the facility's culture aligns with the needs and values of their loved ones. The evolution under Saber Healthcare adds another layer of opportunity, signaling a commitment to growth, better resources, and a reinvention of how care is delivered from the inside out.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Asheville Regional (10 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Willow Springs Assisted Living 2 in Hendersonville, NC is a warm and inviting board and care home that provides exceptional care for seniors. Our community offers a range of amenities to ensure our residents' comfort and convenience. The dining room is a welcoming space where residents can enjoy delicious meals prepared by our dedicated staff. Each resident's living space comes fully furnished, creating a cozy and familiar environment.
Our assisted living community boasts beautiful gardens and outdoor spaces, allowing residents to relax in the fresh air and soak up the natural surroundings. Housekeeping services are provided to ensure that residents have a clean and tidy living environment.
At Willow Springs Assisted Living 2, we understand that moving can be stressful, which is why we offer move-in coordination services to assist our residents during the transition process. We also provide telephone and high-speed internet access so that residents can stay connected with their loved ones.
The well-being of our residents is our top priority, which is why we provide comprehensive care services. Our dedicated caregivers assist with activities of daily living such as bathing, dressing, and transfers. We also coordinate with health care providers to ensure that each resident receives the necessary medical attention. For those with diabetes or special dietary restrictions, we offer specialized diets to promote optimal health.
Transportation arrangement for medical appointments is available for added convenience. Residents can rest assured knowing that they will have reliable transportation to their doctors' appointments.
In addition to providing excellent care services and amenities, Willow Springs Assisted Living 2 offers a variety of activities to keep residents engaged and entertained. Scheduled daily activities cater to different interests, ensuring there is something for everyone.
Our community is conveniently located near various local amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, and hospitals. This allows residents easy access to essential services as well as opportunities for leisurely outings.
At Willow Springs Assisted Living 2 in Hendersonville, NC, we strive to create a supportive and comfortable environment where seniors can enjoy their golden years. We are committed to providing personalized care and fostering a sense of community among our residents.
Willow Springs Assisted Living 2 is located at 1310 Hebron Street, Hendersonville, NC 28739 in Transylvania County, North Carolina
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