Information last verified:
1310 Hebron Street, Hendersonville, NC 28739
For more information about senior living options: (844) 490-3973
The CNAs and nursing staff go above and beyond to keep residents comfortable, safe, and cared for with patience and compassion. They treat residents with dignity, kindness, and genuine concern. TiAngela Brock with T4 Medical is attentive, caring, and compassionate, ensuring needs are met and providing peace of mind. The CNAs at Valley Hill are absolutely amazing—caring, attentive, and always putting residents first. The staff are caring, friendly, compassionate, and diligent, going the extra mile to include residents in activities. Valley Hill is described as a hidden gem with staff who care deeply and make residents feel at home. The facility is wonderful, clean, and secure, with competent, caring, and loving staff. Valley Hill has an amazing staff that clearly cares for each resident.
They believe the facility should be shut down because the company and staff do not care about patients and their well-being, with dirty laundry mold and replacements neglected. They describe nurses on the east wing as often seated on their phones or FaceTiming, which they find unprofessional. They heard a nurse gossiping about a CNA in front of other staff, which they view as inappropriate. They say the laundry and residents’ rooms are not fully cleaned, making the place consistently messy. They would not recommend the facility and would give zero stars. They note a strong odor, saying the place smells like old people. They caution that management only wants positive reviews posted publicly, implying mistreatment or unchecked errors.Willow Springs Assisted Living 2 in Hendersonville is best suited for seniors who want a warm, resident-centered community where frontline caregivers carry the day. The strongest signal of value is care delivered with patience, dignity, and genuine warmth by CNAs and aides who are on the floor with residents daily. Families seeking steady social engagement will find a built-in rhythm: a robust activities calendar, accessible therapy services, and staff who encourage participation rather than confinement. Willow Springs tends to reward residents who appreciate a home-like, community-driven atmosphere more than showroom polish. In practice, the daily experience, helpful hands, friendly smiles, and real conversation, matters more here than whether the building is the newest in town. For these seniors, quality of life grows from relationships as much as routines.
Those who should consider alternatives have very concrete priorities: immaculate housekeeping, flawless administration, and consistent medical oversight. The reviews of similar facilities flag occasional lapses in supervision and professionalism among some nursing staff, with reports of phones and distractions interfering with timely assistance. Concerns about turnover and inconsistent housekeeping or laundry practices can translate into lingering odors, fabric damage, or missed attention to resident clothing and linens. For families who insist on a needle-sharp track record of immediate responses, transparent problem-solving, and rigorous accountability from leadership, other communities with documented stability may be preferable. Willow Springs can still be a solid fit, but these factors deserve careful verification during tours and references.
Yet the most persuasive pros flow from the care team on the floor. CNAs, therapists, dietary staff, and activity coordinators are repeatedly described as devoted, patient, and genuinely invested in residents’ well-being. That frontline warmth often offsets the perception of a dated building or occasional service gaps, because residents feel seen, heard, and valued in a tangible, daily way. A strong emphasis on rehabilitation services, meaningful social interaction, and a culture that celebrates small acts of kindness creates real momentum for residents to participate, improve function, and enjoy their days. In this sense, Willow Springs can deliver a high-quality lived experience that outpaces its age or polish, turning everyday routines into meaningful progress and companionship.
To decide confidently, focus on concrete operational details. Ask about staffing stability and shift coverage, especially on weekends; how nurses coordinate with CNAs and therapists; and the facility’s medication management protocols. Probe for transparency in family communication: how concerns are acknowledged, tracked, and resolved, and how updates are shared when changes occur. Demand metrics: average response time to assistance calls, cleanliness and laundry turnaround, and the process for auditing safety and maintenance. Inquire about leadership accessibility and any formal quality improvement programs that loop residents’ and families’ feedback into daily practice. These elements reveal whether the atmosphere of care is consistently reinforced by reliable systems or left to good intentions.
Different resident profiles will experience Willow Springs in distinct ways. For an active senior needing rehab and social connection, the combination of attentive aides and a busy activities calendar can drive meaningful gains and a sense of belonging. For a resident with moderate memory challenges who still values independence, verify dementia-capable practices, staff training, and predictable routines that reduce confusion and anxiety. For someone with complex medical needs or high dependency, insist on clear evidence of clinical oversight, an in-house medical director, visiting providers, and a defined protocol for medication reviews. If the priority is pristine housekeeping, or if the family wants unwavering administrative consistency, compare Willow Springs with other communities that publish clear performance data and resident satisfaction metrics.
The bottom line is practical: Willow Springs can deliver a homey, person-centered experience anchored by compassionate frontline staff and engaging programming. Families who prize daily warmth, respectful interaction, and a community that invites participation will find substantial value here, provided concerns about leadership accountability and operational consistency are satisfactorily addressed. Prospects should schedule a guided tour, speak with current residents and families, and observe staff interactions for responsiveness and genuine care. Request to see how maintenance issues are handled and how often rooms are cleaned and refreshed. If the impression aligns with the strengths highlighted above and any red flags are clearly explained and resolved, Willow Springs should sit near the top of the shortlist for those who want practical, meaningful senior living with heart.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Asheville Regional (10 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Willow Springs Assisted Living 2 in Hendersonville, NC is a warm and inviting board and care home that provides exceptional care for seniors. Our community offers a range of amenities to ensure our residents' comfort and convenience. The dining room is a welcoming space where residents can enjoy delicious meals prepared by our dedicated staff. Each resident's living space comes fully furnished, creating a cozy and familiar environment.
Our assisted living community boasts beautiful gardens and outdoor spaces, allowing residents to relax in the fresh air and soak up the natural surroundings. Housekeeping services are provided to ensure that residents have a clean and tidy living environment.
At Willow Springs Assisted Living 2, we understand that moving can be stressful, which is why we offer move-in coordination services to assist our residents during the transition process. We also provide telephone and high-speed internet access so that residents can stay connected with their loved ones.
The well-being of our residents is our top priority, which is why we provide comprehensive care services. Our dedicated caregivers assist with activities of daily living such as bathing, dressing, and transfers. We also coordinate with health care providers to ensure that each resident receives the necessary medical attention. For those with diabetes or special dietary restrictions, we offer specialized diets to promote optimal health.
Transportation arrangement for medical appointments is available for added convenience. Residents can rest assured knowing that they will have reliable transportation to their doctors' appointments.
In addition to providing excellent care services and amenities, Willow Springs Assisted Living 2 offers a variety of activities to keep residents engaged and entertained. Scheduled daily activities cater to different interests, ensuring there is something for everyone.
Our community is conveniently located near various local amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, and hospitals. This allows residents easy access to essential services as well as opportunities for leisurely outings.
At Willow Springs Assisted Living 2 in Hendersonville, NC, we strive to create a supportive and comfortable environment where seniors can enjoy their golden years. We are committed to providing personalized care and fostering a sense of community among our residents.
Willow Springs Assisted Living 2 is located at 1310 Hebron Street, Hendersonville, NC 28739 in Transylvania County, North Carolina
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