1706 Rayston Drive, Greensboro, NC 27405
For more information about senior living options: (844) 490-3973
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Dr. Fulp has an excellent bedside manner and genuinely cares about patients. The staff is dedicated, with doctors and nursing staff praised for their professionalism. The new patient experience was described as the best ever, with kind, knowledgeable, and efficient personnel. The receptionist and front-desk team were amazing and had great personalities. The NP Erica Cox and her assistant Sam were simply amazing and provided excellent care. Dr. Long and the staff make it a great place to take care of personal health. The professional and customer service experience is unmatched, with patients feeling cared for and understood.
The staff were rude and unprofessional, frequently yelling at patients. The office routinely messed up appointments and threatened to stop care without providing medications. The front desk is hostile, unwelcoming, and inconsistent in policy enforcement. The practice is disorganized, with conflicting information and poor communication. Patients have been overcharged or billed inconsistently, with reports of possible insurance scams. They do not answer phones, return messages, or refill prescriptions in a timely manner. Patients experience long wait times (often hours) after being placed in a room. They failed to notify patients about closures or renovations, leaving people unaware of access changes. There are concerns about HIPAA violations and breaches of patient privacy. Promised referrals and follow-ups are not completed, leading to poor care coordination.Across multiple reviews, Triad Primary Care and its sister Kernersville Primary Care location emerge as places where patients feel a perfect storm of frustration: unprofessional conduct by some staff, chaotic scheduling, and inconsistent care that leaves people juggling urgent health needs with bottlenecks and mixed messages. The sentiment runs from strong disappointment to outright anger, with several accounts detailing repeated miscommunications, long waits, and billing or insurance headaches that compound medical concerns. While there are a few positive notes about certain clinicians, the recurring themes center on a sense that patient well-being isn't the primary driver of the office's day-to-day operations.
A recurrent thread centers on staff interactions and bedside manner. Several reviews describe rude or hostile behavior from nurses, physician assistants, and front-desk personnel. One reviewer flags "the nurse or Dr asst to Dr Erica Cox" as "insanely rude and unprofessional," noting that yelling at patients and incivility escalate in response to any pushback. Others describe front-desk personnel as unwelcoming or curt, with complaints that patients are not greeted and are made to wait for long periods over seemingly minor issues like arriving 15 minutes late. There are even explicit concerns about HIPAA privacy, with patients worried that the office "looks like they will go against HIPPA anyhow." Taken together, these accounts paint a picture of a front-office culture that patients fear will undermine trust and safety.
Access to care and communication are another major pain point. Dozens of reviewers report difficulty getting timely appointments, being placed on hold for long stretches, or being told callbacks will occur and then not receiving them. One patient recounts calling for an appointment, being offered a later slot after a long hold, only to be told the next day that the earlier slot had vanished and there was nothing available but a much later option. Others describe nonresponsive portal messages, missed prescription refills, and a general sense that office staff struggle to communicate with both patients and each other. The problem isn't solely about scheduling; it extends to the response rate after visits, with patients reporting that follow-through on referrals, prior authorizations, and lab results often falls through the cracks.
The ownership and leadership shifts over recent years appear to have amplified these issues for many patients. Reviews note that improvements felt possible right after ownership changes, with praise for capable staff, kind nurses, and an overall sense of better service. However, a turning point arrived after the ownership transition, with several patients describing a decline in reliability and courtesy. One reviewer specifically cites that "since the ownership switch" and the departure of longtime staff (Kim Millsaps and Scott) the practice has become difficult to rely on - the phone is rarely answered, and follow-ups and referrals are routinely neglected. This sentiment is echoed by another reviewer who contrasts an initially excellent new-patient experience with later disappointment in missed approvals and a lack of communication about medication needs or insurance processes.
Billing practices and insurance dealings are a consistently troubling thread. A number of reviews claim overcharging or miscommunication about copays, with one patient noting a $150 charge for a service where the insurance card stated a $25 copay. Another describes being billed for an "outstanding bill that has been paid" and facing delays in reimbursement after the insurer confirmed a different expected charge. The confusion around costs extends to specific services as well: for example, conflicting information about the price of a COVID-19 test - one staff member saying the test would be $150, another indicating the test would be covered (or charged differently) by insurance - leaving patients confused and frustrated about what they're actually paying. In short, billing ambiguity and mismatches between what patients are told and what the insurer or the receipt shows contribute heavily to negative perceptions.
Amidst the criticism, there are clear bright spots where individual clinicians and some staff are praised. A number of patients speak highly of Dr. Fulp's bedside manner, noting thoughtful listening and genuine care. Dr. Chow is repeatedly described as professional and approachable, with some reviewers highlighting positive interactions and trust in his medical judgment. There are also appreciative mentions of Nurse Practitioners and support staff who go above and beyond: comments about a "great" bedside manner, painless blood draws, and a receptionist with a "best personality" stand out as examples of what patients value when relationships with clinicians feel respectful and responsive. These positive pockets suggest that the practice isn't uniformly deficient and that quality care can exist alongside systemic challenges.
Within the mosaic of feedback, the experience of receiving and following through on medications and referrals stands out as a particularly painful area. Several reviews speak to delays in medication authorization and refill processes, with patients reporting that prescriptions aren't renewed in a timely fashion and that prior authorizations aren't completed promptly. There are also complaints about referrals not being made or being dropped, and about lab work being parceled out to external providers because the in-house process isn't reliable. A few reviewers describe a hopeful or positive first visit, followed by a disappointing lack of follow-up on medications or referrals, which undermines trust and makes ongoing care feel uncertain.
Overall, the picture is mixed but leans toward a negative experience for many patients. The practice has clearly had moments of strong clinical care and positive human interactions, especially with certain providers and some staff members who are described as kind, competent, and collaborative. At the same time, the majority voice concerns about the office environment and operational realities - rude or inconsistent front-desk behavior, long waits, unreliable communications, confusing or wrongful billing, and a lack of dependable follow-through on referrals and medications. For prospective patients, the message is to proceed with caution: verify current management and staffing status, confirm eligibility and costs upfront, and be prepared for potential delays or communication gaps. If you decide to go there, consider asking specifically about appointment policies, how they handle refills and prior authorizations, and what steps you should take if you don't hear back after a visit.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Piedmont Triad International (10 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Liggins Family Care Woodmere Center in Greensboro, NC is a board and care home that provides exceptional care for seniors in a comfortable and welcoming environment. Our fully furnished facility includes a spacious dining room where residents can enjoy delicious meals prepared by our staff.
At Liggins Family Care Woodmere Center, we understand the importance of maintaining an active and fulfilling lifestyle. That's why we offer a range of activities to keep our residents engaged and entertained on a daily basis. From social gatherings to recreational outings, there is always something exciting happening at our community.
Our dedicated staff is committed to providing the highest quality of care to each resident. We offer assistance with activities of daily living such as bathing, dressing, and transfers, ensuring that our residents receive the support they need while still maintaining their independence.
In addition to personalized care services, Liggins Family Care Woodmere Center also offers medication management to ensure that residents are taking their medications correctly and on time. We also coordinate with healthcare providers to ensure that all medical needs are addressed promptly.
Our community prioritizes the dietary needs of each resident, offering specialized meal plans for those with diabetes or other dietary restrictions. In addition, we provide transportation arrangements for medical appointments and have nearby cafes, physicians' offices, restaurants, places of worship, and theaters for added convenience.
Liggins Family Care Woodmere Center is more than just an assisted living facility - it's a place where seniors can thrive and enjoy their golden years surrounded by caring professionals and a supportive community.
This part of Greensboro, North Carolina offers a variety of amenities and services that would be beneficial for senior living. In terms of dining options, there are several restaurants, cafes, and pharmacies within a short driving distance. Additionally, there are multiple healthcare facilities nearby including physicians' offices and hospitals, ensuring easy access to medical care. For recreational activities, there are parks and theaters in the vicinity for leisure and entertainment. Places of worship are also available for spiritual needs. Overall, this part of Greensboro provides convenience and accessibility for seniors looking to settle in the area.
Liggins Family Care Woodmere Center is located at 1706 Rayston Drive, Greensboro, NC 27405 in Guilford County, North Carolina
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