Heartland Living & Rehab

Pros

• The staff were incredibly warm, attentive, and professional.
• The facility was spotless, well-organized, and had a calm, welcoming atmosphere.
• They have great activities and personalized care plans that set them apart.
• The receptionist was warm, friendly, and welcoming.
• The nurses and staff were professional and caring.
• Families report professional and attentive care with a very kind staff.
• The animal rescue program does pet therapy at the location; residents look happy and staff are accommodating.
• The rehab staff were excellent, and the nursing staff were very good.

Cons

• The staff allegedly dropped a resident on the floor, prompting a 911 call and a decision never to return.
• The mother was said to have been treated terribly, with the reviewer stating she died three days after staying there.
• The facility was described as smelling of urine, with outdated rooms and beds, and staff sometimes ignored residents.
• There were days when residents did not have hot water and meals were meager, with maintenance described as a joke.
• The staff were described as rude and lazy, with reports of disengagement and lack of essential knowledge.
• There were allegations of HIPAA violations and mismanaged transfers, including discharge date misinformation and bed assignment issues.

Review

The collection of impressions about Heartland Living and Rehabilitation reveals a place that can inspire warmth and confidence in some visitors while raising serious concerns for others. Across the reviews, there is a consistent contrast between experiences that feel compassionate, well-organized, and professionally run, and experiences that describe disorganization, neglect, or downright distress. What emerges is a facility that appears to perform very differently depending on who you are, when you visit, and which part of the operation you experience.

On the positive side, many reviewers recount emotionally meaningful interactions with staff who seemed genuinely caring. Families placing loved ones describe moments of empathy during admissions and transitions, with front-desk personnel praised for being pleasant, knowledgeable, and helpful. Tour-goers frequently note a clean, quiet, and well-kept environment, with a sense of order and a calm, welcoming atmosphere. Several reviewers emphasize that residents are treated with dignity, that therapy services are accessible and beneficial, and that activity programs help keep clients engaged. Some people even express strong faith in the facility's ability to provide short-term and long-term care, with endorsements from professionals who refer clients or confidently recommend Heartland to families seeking care options.

Several individual stories stand out as especially positive. A number of reviewers report that the rehab and nursing staff are professional, attentive, and kind, with specific praise for certain team members who go above and beyond. People speak about clear communication, reliable care, and an environment that feels like a supportive home. The therapy teams are highlighted as being helpful, and the overall atmosphere is described as clean, organized, and reassuring. The presence of pet therapy collaborations and other community connections adds to the sense that Heartland can offer a warm, well-rounded care experience. For some, the facility became a trusted place where their loved ones could heal and thrive, and professionals in the field explicitly recommend it to clients.

Yet the picture is far from uniform. A substantial portion of reviews centers on problematic experiences that suggest serious operational gaps. Some reviewers recount outdated rooms and beds, indicating that the physical plant may not meet modern expectations in all areas. Others describe a pattern of delayed or insufficient assistance from staff, with residents repeatedly asking for help and not receiving timely attention. Food quality and temperature are cited in multiple accounts, with complaints that meals arrive too cold or in insufficient portions, and there are even days when hot water is not available. The contrast between positive notes about therapy and negative remarks about basic daily needs underscores a complex, uneven quality of care.

The most grave concerns touch on patient safety and dignity. Several reviewers allege neglect, including situations where residents were left uncomfortable or unattended for long periods, or where basic hygiene and safety needs were not met. Stains, odors, and a perceived lack of accountability contribute to a sense that some shifts or departments may operate with inconsistent standards. In at least a couple of posts, reviewers describe HIPAA issues or mismanagement of patient information, disorganized discharge planning, and miscommunications that leave families feeling unsettled and mistrustful. These accounts emphasize that, for some families, trust in the facility was eroded by what they perceived as systemic problems.

There are also pointed, strongly negative experiences that center on interpersonal dynamics. Some reviewers report staff who appear disengaged, rude, or overwhelmed, with complaints about social workers or administrators who seemed unhelpful or evasive. A few posts describe frustrating interactions at the front desk or with after-hours communication, including one account of a door-to-door donor or courier experience ending with a staff member hanging up on a caller. These anecdotes contribute a sense that, for some residents and families, basic courtesy and responsiveness were not consistently present.

What ties the threads of these reviews together is the reality that Heartland is a place of both promise and peril, depending on whom you ask and when you visit. For some families, it is a site of compassionate care, steady progress in rehabilitation, and staff who make patients feel seen and supported. For others, it is a setting where concerns about cleanliness, staffing levels, meal quality, safety practices, and communication cut deeply into trust and comfort. The stories about care, attention, and gentle professional conduct sit alongside accounts of odor, neglect, patient distress, and administrative missteps. Together, they paint a portrait of a facility that can be excellent in certain moments and severely lacking in others, signaling to readers that experiences at Heartland are not monolithic and may vary widely from one encounter to the next.

This particular area of Greensboro, North Carolina offers a variety of dining options, ranging from casual eateries like Kickback Jack's and Chipotle Mexican Grill to more upscale options such as Print Works Bistro. There are also several coffee shops nearby including Panera Bread and Starbucks for a relaxing break. For any medical needs, there are numerous physicians' offices and pharmacies within a few miles, providing convenient access to healthcare services. Additionally, there are several theaters for entertainment, as well as places of worship for spiritual fulfillment. In terms of healthcare facilities, there are hospitals in the vicinity, such as Bethany Cardiology and Cone Health Alamance Regional Medical Center. Overall, this area provides a mix of conveniences and amenities that could be appealing for seniors looking to settle down in a lively community with easy access to essential services.

Restaurants

• Kickback Jack's (1.4 miles)
• Chipotle Mexican Grill (1.7 miles)
• Print Works Bistro (2.1 miles)
• KFC (2.2 miles)
• McDonald's (2.5 miles)
• McDonald's (2.7 miles)
• Harper's Restaurant (2.7 miles)

Cafes

• Panera Bread (2.1 miles)
• Caribou Coffee (2.6 miles)
• Starbucks (3.2 miles)
• Starbucks (5.7 miles)
• Starbucks (5.9 miles)
• Starbucks (6.8 miles)
• Panera Bread (10.8 miles)

Physicians

• Carolina Surgical Arts (2.6 miles)
• Greensboro Orthopaedics (2.8 miles)
• Greensboro Orthopedics (2.9 miles)
• Eagle Family Medicine At Triad (3.6 miles)
• Greensboro Imaging (3.8 miles)
• Southeastern Eye Center Add to Favorites (3.9 miles)
• Nh New Garden Med Asso (4.9 miles)

Theaters

• Regal Greensboro Grande & RPX (2.9 miles)
• AMC CLASSIC Greensboro 18 (6 miles)
• Regal Palladium & IMAX (10.5 miles)

Places of Worship

• Christ United Methodist Church (3.4 miles)
• Lindley Park Baptist Church (3.9 miles)
• Pinecroft Baptist Church (5.9 miles)
• Immaculate Heart of Mary Catholic Church (13.5 miles)

Pharmacies

• Walgreens (5.2 miles)
• Walmart Pharmacy (5.7 miles)
• CVS Pharmacy (6.4 miles)
• Walgreens (6.8 miles)
• Walmart Pharmacy (7 miles)
• Walgreens (8.3 miles)
• CVS Pharmacy (8.6 miles)

Hospitals

• Bethany Cardiology (11.3 miles)
• Cone Health Alamance Regional Medical Center (15.9 miles)

Parks

• Springwood Park (13.4 miles)