Heartland Living & Rehab At The Moses H Cone Mem H

Pros

• The staff at Heartland Living & Rehabilitation is described as excellent, attentive, and friendly, consistently going above and beyond to help residents and their families.
• Carolyn, the social worker, is highlighted as a wonderful and responsive individual who effectively supports residents.
• The facility's cleanliness and overall appearance are praised, with many stating that it feels well-maintained despite its age.
• Residents have expressed enjoyment of the activities available, such as games in the dining area and personal care services like hairstyling and nail care.
• One reviewer mentioned that their sister-in-law felt comfortable and happy with the care provided at Heartland, appreciating the prompt response times when help was needed.
• A visitor noted that upon arrival at Heartland, they immediately felt welcomed by friendly staff who genuinely seemed to enjoy their work.
• Overall positive experiences were reported by several visitors who felt relieved after moving loved ones from less satisfactory facilities to Heartland.

Cons

• The staff at Heartland Living & Rehabilitation is described as irresponsible, incompetent, and rude, showing no concern for the best interests of the patients.
• Visitors report a lack of communication and updates regarding their loved ones' status, with long wait times on the phone without assistance.
• There are complaints about a horrible smell upon entering the facility and inadequate care from nursing staff, especially on weekends.
• One reviewer expressed deep dissatisfaction after witnessing unfriendly behavior from multiple staff members towards family visitors.
• A family member felt their loved one was unhappy during their stay, experiencing rudeness from staff and a lack of compassion in care.
• Concerns were raised about emergency situations being handled poorly and delays in providing necessary medical equipment, leading to serious health issues.
• A visitor felt an unsettling vibe in the facility, making them uncomfortable leaving their loved one there alone.
• Overall feelings of distress and unhappiness were reported by multiple families regarding the atmosphere and treatment within the facility.

Review

The Heartland Living & Rehabilitation facility has garnered mixed reviews from families and residents, reflecting a spectrum of experiences that highlight both strengths and weaknesses in care quality and staff interactions. On one hand, some individuals have praised the facility for its excellent staff and general atmosphere. Reviews that commend the personnel often spotlight their attentiveness and willingness to assist residents. One reviewer shared positive sentiments about the social worker named Carolyn, noting her proactive approach and compassionate demeanor. Families frequently mention how clean the facility appears despite its older infrastructure, contributing to a sense of comfort during visits. In particular, one family member noted that their mother enjoyed not just the services like hair and nail care but also found satisfaction with the food provided.

Conversely, there are alarming reports from other families who express deep dissatisfaction with their loved ones’ treatment at Heartland. These reviewers have characterized the staff as irresponsible, incompetent, and even rude in crucial caregiving situations. A notable concern raised was about communication—or lack thereof—between families and staff; one review detailed an instance where calls regarding patient status went unanswered for up to 45 minutes, leaving distressed family members feeling disregarded in their quest for updates on their loved ones' health. Additionally, another review pointed out lapses in safety standards when it comes to handling residents who require more intensive supervision or rehabilitation; cases were mentioned where patients allegedly ended up with additional injuries due to inadequate attention.

Some visitors have reported troubling incidents that raise questions about the facility's operation during weekends when staffing levels appear diminished. One such account involved a broken bed that took all day to replace, leading to serious health complications for a resident who required immediate medical attention after suffering respiratory distress. This highlights issues within operational protocols that may leave patients vulnerable without adequate support or rapid response during critical moments.

On a polarizing note, some families entered Heartland after relocating loved ones from far worse environments only to find themselves pleasantly surprised by their experience at this facility. They reported a renewed sense of care ranging from compassionate nursing staff to efficient therapy sessions designed for rehabilitation purposes. For these satisfied families, Heartland emerged as a hidden gem amid prior dismal experiences elsewhere.

Despite some glowing reviews praising the diligent efforts of specific team members—like aides responding promptly when help buttons were pressed—many accounts reveal starkly contrasting realities where visitors felt unwelcome or ignored by unresponsive staff members during interactions on-site. Such behavior raises significant concerns not just regarding customer service but also suggests broader systemic problems affecting everyday operations within the nursing home environment.

Ultimately, while Heartland Living & Rehabilitation has demonstrated its potential through dedicated individuals striving for excellence in patient care, profound discrepancies persist across various testimonials regarding overall quality assurance practices integral to any healthcare setting. With families reporting both positive encounters with compassionate caregivers alongside disturbing narratives revealing dire neglectful conditions faced by others over timeframes spanning days or weeks—this underscores an urgent necessity called upon by advocates seeking reforms aimed at enhancing accountability measures within geriatric care facilities like Heartland moving forward into an uncertain future marked by increasing public scrutiny surrounding eldercare services nationwide.

Restaurants

• Kickback Jack's (1.4 miles)
• Chipotle Mexican Grill (1.7 miles)
• Print Works Bistro (2.1 miles)
• KFC (2.2 miles)
• McDonald's (2.5 miles)
• McDonald's (2.7 miles)
• Harper's Restaurant (2.7 miles)

Cafes

• Panera Bread (2.1 miles)
• Caribou Coffee (2.6 miles)
• Starbucks (3.2 miles)
• Starbucks (5.7 miles)
• Starbucks (5.9 miles)
• Starbucks (6.8 miles)
• Panera Bread (10.8 miles)

Physicians

• Carolina Surgical Arts (2.6 miles)
• Greensboro Orthopaedics (2.8 miles)
• Greensboro Orthopedics (2.9 miles)
• Eagle Family Medicine At Triad (3.6 miles)
• Greensboro Imaging (3.8 miles)
• Southeastern Eye Center Add to Favorites (3.9 miles)
• Nh New Garden Med Asso (4.9 miles)

Theaters

• Regal Greensboro Grande & RPX (2.9 miles)
• AMC CLASSIC Greensboro 18 (6 miles)
• Regal Palladium & IMAX (10.5 miles)

Places of Worship

• Christ United Methodist Church (3.4 miles)
• Lindley Park Baptist Church (3.9 miles)
• Pinecroft Baptist Church (5.9 miles)
• Immaculate Heart of Mary Catholic Church (13.5 miles)

Pharmacies

• Walgreens (5.2 miles)
• Walmart Pharmacy (5.7 miles)
• CVS Pharmacy (6.4 miles)
• Walgreens (6.8 miles)
• Walmart Pharmacy (7 miles)
• Walgreens (8.3 miles)
• CVS Pharmacy (8.6 miles)

Hospitals

• Bethany Cardiology (11.3 miles)
• Cone Health Alamance Regional Medical Center (15.9 miles)

Parks

• Springwood Park (13.4 miles)