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2.9 from 78 reviews
5 stars
37
4 stars
0
3 stars
1
2 stars
2
1 stars
38
Overall Review of Heartland Living & Rehab At The Moses H Cone Mem H
common22 reviews mention this
Staff care is described both ways
Residents and families frequently describe the care team as either attentive or neglectful.
Across the reviews, people comment on staff attitude and follow-through—some say staff are kind, compassionate, and professional, while others describe rude behavior and staff that do not respond to requests. Several positive reviews highlight being helped out of bed, engaging residents in activities, and addressing questions, which matches the community’s focus on daily assistance and scheduled activities. Other reviews focus on unmet needs, with calls or call bells not answered promptly and basic assistance not happening when expected. The result is a mixed picture of how responsive day-to-day care feels to families.
caveat14 reviews mention this
Call bells and response timing
Multiple reviews raise concerns about how quickly help arrives.
A recurring complaint is that call buttons, call systems, or requests for help do not lead to timely assistance. Some reviewers describe long waits for aides and nurses, being left without response after pressing for help, or staff not coming when residents need medication, hygiene support, or help after using the bathroom. A few reviews contrast this by praising prompt response after the help button is pushed, but the negative accounts are detailed and repeated. If responsiveness is a priority for you, these reviews suggest paying close attention to how issues are handled in real time.
common10 reviews mention this
Rehab therapy gets strong praise
Physical and occupational therapy is a standout in many reviews.
Several reviews single out therapy—especially physical and occupational—describing it as excellent, helpful, and caring. Families mention residents working through exercises and feeling supported enough to make progress, and a few say therapy helped them leave sooner or improved day-to-day mobility. Some negative reviews still maintain that the therapy team was good even when other parts of care were criticized. Overall, therapy experiences appear more consistently positive than other service areas.
caveat12 reviews mention this
Cleanliness concerns and odors
Cleanliness is a frequent point of disagreement across reviews.
Some reviews describe the facility as clean and spotless, including examples of a pleasant environment during tours and visits. Other reviewers, however, report strong urine or feces odors, dirty rooms, and hygiene problems such as being left in urine-soaked beds or assistance not keeping up with basic cleanliness. Several negative accounts also mention issues with toilets, floors, and bathrooms, making it a prominent theme. Taken together, cleanliness seems to vary noticeably by experience reported by families.
caveat9 reviews mention this
Dining quality is inconsistent
Dining reviews describe both enjoyable meals and major shortfalls.
Some reviewers say the food was good, including specific praise for meals like shrimp, and others mention meals being better than expected. But there are also negative reviews describing food being wrong for dietary needs, served cold, meager, or not fit to eat. A few reviews connect dining and medication concerns by describing mealtime support and whether residents are properly attended to after meals. Because both positive and negative accounts exist, it’s worth clarifying how specific diets are handled for your loved one.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
107 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Piedmont Triad International (9 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Restaurants
Kickback Jack's (1.4 miles)
Chipotle Mexican Grill (1.7 miles)
Print Works Bistro (2.1 miles)
KFC (2.2 miles)
McDonald's (2.5 miles)
McDonald's (2.7 miles)
Harper's Restaurant (2.7 miles)
Cafes
Panera Bread (2.1 miles)
Caribou Coffee (2.6 miles)
Starbucks (3.2 miles)
Starbucks (5.7 miles)
Starbucks (5.9 miles)
Starbucks (6.8 miles)
Panera Bread (10.8 miles)
Physicians
Carolina Surgical Arts (2.6 miles)
Greensboro Orthopaedics (2.8 miles)
Greensboro Orthopedics (2.9 miles)
Eagle Family Medicine At Triad (3.6 miles)
Greensboro Imaging (3.8 miles)
Southeastern Eye Center Add to Favorites (3.9 miles)
Nh New Garden Med Asso (4.9 miles)
Theaters
Regal Greensboro Grande & RPX (2.9 miles)
AMC CLASSIC Greensboro 18 (6 miles)
Regal Palladium & IMAX (10.5 miles)
Places of Worship
Christ United Methodist Church (3.4 miles)
Lindley Park Baptist Church (3.9 miles)
Pinecroft Baptist Church (5.9 miles)
Immaculate Heart of Mary Catholic Church (13.5 miles)
Pharmacies
Walgreens (5.2 miles)
Walmart Pharmacy (5.7 miles)
CVS Pharmacy (6.4 miles)
Walgreens (6.8 miles)
Walmart Pharmacy (7 miles)
Walgreens (8.3 miles)
CVS Pharmacy (8.6 miles)
Hospitals
Bethany Cardiology (11.3 miles)
Cone Health Alamance Regional Medical Center (15.9 miles)
The article examines living wills and advance directives, highlighting their significance in expressing healthcare preferences for those unable to communicate due to illness or incapacity. It discusses their historical development, legal components, limitations, practical drafting advice, and the importance of clear communication among families and healthcare professionals regarding end-of-life decisions.
Hospice care focuses on providing comfort and support for individuals nearing the end of life, with Medicare Part A covering services like nursing care and counseling for patients with a terminal illness and a life expectancy of six months or less. While most hospice services are low-cost for eligible patients, families should be aware that certain expenses, such as room and board, may not be covered.
Caregiver burnout is a common issue resulting from the intense physical, emotional, and mental demands of caregiving, leading to symptoms like fatigue and social withdrawal. To prevent burnout, caregivers should recognize early warning signs and implement self-care strategies, seek support, and prioritize their own well-being alongside that of those they care for.
Heartland Living & Rehab At The Moses H Cone Mem H photos
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107 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Piedmont Triad International (9 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Diabetes-focused care with on-site activities and indoor common areas.
A Detailed Exploration of Living Wills and Advance Directives
Comprehensive Guide to Medicare Coverage for Hospice Care
Caring for Those Who Care: Recognizing, Understanding, and Overcoming Caregiver Burnout