Heartland Living & Rehab At The Moses H Cone Mem H in Greensboro, NC
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1131 North Church Street, Greensboro, NC 27401
For more information about senior living options: (844) 490-3973
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The staff were incredibly warm, attentive, and professional. The facility was spotless, well-organized, and had a calm, welcoming atmosphere. Residents feel safe, happy, and well cared for. They offer great activities and personalized care plans that set them apart. The rehab and nursing staff are excellent and genuinely caring. The care plan team takes time to know residents and families to create comprehensive plans. The front desk staff are pleasant, knowledgeable, and helpful. The facility has been renovated and is aesthetically pleasing, with floral artwork. Families express gratitude for the attention and care given to their loved ones. The physical and occupational therapy teams are outstanding and very caring. The environment feels homey and welcoming. The admissions and administrative staff are described as professional and helpful.
They claimed a resident was dropped on the floor and 911 was called, after which they never returned. They stated that their mother was treated poorly and died three days after staying there. They described the facility as smelling strongly of urine and noted cleanliness issues. They observed a mixed staff performance, with some workers disengaged and lacking essential knowledge. They alleged the food was often served at the wrong temperature and in meager portions, and that hot water was unavailable for days. They criticized the nurse call system as outdated, with long waits and no two-way communication. They warned others not to send loved ones there, calling it the worst facility and saying they would not recommend it. They claimed neglect, including not following a diabetic diet, leaving patients in urine, and ignoring call buttons.Heartland Living & Rehab at Moses Cone Memorial Hospital in Greensboro is best suited for families pursuing a rehab-forward option where a strong therapy team can drive outcomes, and for long-term residents who value approachable staff and a personal, home-like feel when care is good. The facility's best-case picture emerges on days when therapy staff are attentive, the environment feels calm, and administrators or social workers are visibly engaged with resident plans. In short, it serves as a viable choice for those who can prioritize intensive rehabilitation and meaningful daily contact with caregivers, while being prepared to advocate consistently for quality and safety.
Those who should consider alternatives are families who cannot tolerate persistent questions about staffing levels, inconsistent caregiving, or long-standing cleanliness and odor complaints. The reviews reveal a troubling pattern: episodic neglect of call buttons, slow response times, and a blend of competent and overwhelmed staff. If reliable, rapid assistance, a consistently clean environment, and a culture of clear communication are non-negotiables, other options - especially facilities with steadier management and stronger daily oversight - merit thorough evaluation. Prospective residents should not overlook the possibility that experiences may vary dramatically by shift and department.
On the plus side, the rehab and therapy components frequently stand out as the facility's strongest selling points. When therapy teams are engaged, outcomes can be compelling, and several families highlight therapists and aides as genuinely caring, skilled, and effective. The activity program and social-work capacity are also praised in multiple accounts for helping residents feel seen, supported, and reinforced in their recovery plans. The front desk and admissions staff are often described as warm and capable, contributing to a welcoming first impression that can help families feel more at ease during transitions.
Yet the main drawbacks cannot be ignored. A substantial portion of reviews paints a picture of inconsistent care quality, outdated rooms, and a facility atmosphere that sometimes smells of urine or is perceived as poorly maintained. Reports include hard-to-reach administrative channels, ineffective two-way communication, and episodes where residents' basic needs - hydration, bowel or bladder assistance, or timely medication administration - appear unmet. These concerns stretch beyond subjective impressions and hit critical safety and dignity themes, including delays in call-button response and occasions of neglect, which are unacceptable in short-term rehab or long-term care settings alike.
The way the good parts offset the drawbacks hinges on two things: the presence of deeply committed therapy teams and proactive, resident-focused leadership. When the therapy staff is at full strength and the care team communicates well with families, positive outcomes and meaningful improvements can be achieved, sometimes supported by administrators who model hands-on responsiveness. The emergence of newer leadership, such as a personable administrator who actively works the halls and listens to families, can signal a real turnaround potential. For families willing to monitor progress and press for accountability, Heartland can deliver solid rehab results and a comforting, homey feel.
Bottom line: Heartland is a mixed-but-possible fit for families prioritizing rehab excellence and a personable approach to daily care, tempered by a clear need for vigilance about staffing consistency, cleanliness, and communication. If safety, responsiveness, and modern amenities are non-negotiable, consider alternatives and schedule multiple visits at different times to gauge day-to-day operations. When choosing, insist on direct answers about nurse-to-patient ratios, call-bell response times, and how care plans are updated and shared with families. In the right circumstances - especially with engaged leadership and active family involvement - Heartland can be a strong choice; otherwise, it is prudent to explore other options that promise steadier performance across all essential care dimensions.
107 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Piedmont Triad International (9 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heartland Living & Rehab At The Moses H Cone Mem H in Greensboro, NC is an exceptional assisted living community that offers a wide range of amenities and services to meet the needs and preferences of its residents. With a focus on providing a comfortable and enriching environment, this community ensures that every resident feels at home.
The amenities provided at Heartland Living & Rehab are designed to enhance the quality of life for each resident. Residents can enjoy the convenience of having a beauty salon on-site, where they can receive professional hair care services. They can also relax and unwind while enjoying their favorite TV shows or movies through cable or satellite TV in their private rooms. Community-operated transportation is available for those who need assistance getting around, whether it's for running errands or attending social activities outside the community.
For those who love technology, there is a computer center equipped with high-speed internet so residents can stay connected with their loved ones or explore various online activities. Meals are served in a restaurant-style dining room where residents can savor delicious and nutritious dishes prepared by experienced staff. There is also a small library for individuals who enjoy reading and a gaming room for those seeking entertainment.
To promote physical wellness, Heartland Living & Rehab offers a fitness room where residents can engage in exercise programs tailored to their abilities and interests. The beautiful garden provides outdoor space for relaxation or strolls amidst nature. A wellness center is available to provide support for overall well-being.
Residents receive personalized care services round-the-clock by trained staff members who are dedicated to assisting them with various daily tasks such as bathing, dressing, and transfers. Medication management ensures that residents receive their medications as prescribed by healthcare professionals. Those with special dietary restrictions will find their dietary needs met through diabetes diets or other customized meal plans.
Heartland Living & Rehab offers an engaging lifestyle through its varied activities program. Residents can participate in fitness programs to maintain physical health or join planned day trips for fun and exploration. The community also encourages resident engagement by hosting resident-run activities which allow individuals to share their talents and interests. Scheduled daily activities cater to diverse preferences, ensuring that there is always something enjoyable happening within the community.
Heartland Living & Rehab's convenient location offers numerous nearby amenities. Residents have a choice of three cafes to enjoy coffee or light meals with friends or family members. There are seven physicians in close proximity, providing easy access to medical care. Additionally, seventeen restaurants offer a variety of dining options for those who wish to dine out, while two places of worship and a theater provide opportunities for cultural and spiritual enrichment.
At Heartland Living & Rehab At The Moses H Cone Mem H, residents can live a fulfilling life in a supportive and vibrant community. With top-notch amenities, personalized care services, and engaging activities, this assisted living community truly understands the importance of providing a comfortable and enriching environment for its residents.
Heartland Living & Rehab At The Moses H Cone Mem H is located at 1131 North Church Street, Greensboro, NC 27401 in Guilford County, North Carolina
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