Comfort Keepers of Franklin, NC

Pros

• Evelin is described as a hardworking caregiver who handles laundry, cleaning, and cooking, including authentic Mexican cuisine.
• Evelin's work ethic reflects great credit on herself and Comfort Keepers.
• Tonya Debolt goes above and beyond; she is caring, compassionate, and dependable.
• The Franklin Comfort Keepers office staff, including Ketina, Tony, and the nurse, are very professional, with Lori H. recognized as an outstanding caregiver.
• Comfort Keepers provided excellent compassionate care on short notice.
• Jessica Lee is praised as the best caregiver by the family, noted for respectful and attentive service.

Cons

• They are horrible.
• The caregiver only came out to watch, never cleaned, never cooked, only sat there and watched the mom.
• The reviewer was charged $846 for two days and felt that $35 per hour was not acceptable.

Review

Across several families in Franklin, North Carolina, Comfort Keepers has become a trusted partner in in-home care, delivering not only practical support but also warmth, companionship, and a steadying presence. The experiences span a wide range of needs - from daily housekeeping and laundry to personal care, meal preparation, and meaningful activities that keep clients engaged and connected with the world around them. In many homes, the arrival of a caregiver signals not just help with chores, but a friend who treats each day with care and attention, even turning simple moments into comforting routines. One recurring theme is that these caregivers bring a personal touch that makes life easier for both the clients and their families, with dogs often sharing in the joy of visits.

A standout caregiver named Evelin has earned glowing praise for her tireless work ethic and the holistic care she provides. Clients describe Evelin as someone who tackles laundry, cleans the house, and prepares delicious, authentic Mexican meals with skill and heart. She is said to supervise and support with a motherly attentiveness, forming bonds that give the household a sense of security and happiness. In addition to her practical duties, Evelin is noted for her thoughtful, gentle approach - especially when she helps with intimate tasks like bathing a bedridden loved one, where she is described as gentle, caring, and knowledgeable about the best ways to keep comfort and dignity intact. The admiration for Evelin's character reflects a broader respect for Comfort Keepers' staff as a whole, with her example cited as a credit to both the caregiver and the agency.

Tonya Debolt is another caregiver who has left a lasting impression on families. She is described as going above and beyond, consistently displaying care, compassion, dependability, and a genuine love for the role. Families express that Tonya's presence is a steadying, uplifting force in the home, and they extend their gratitude to Comfort Keepers for matching them with such a remarkable caregiver. The level of appreciation extends beyond a single instance, signaling a trusted ongoing relationship built on reliability and personal connection.

Administrative staff at the Franklin office also receive high marks for professionalism and responsiveness. Families mention Ketina, Tony (often referenced as Tony Pace), and Lori H., highlighting how the team coordinates care with skill and a client-centered approach. The administrative side is praised for being professional, communicative, and capable of aligning the right caregiver with each individual's needs. This strong office support helps families navigate scheduling, insurance, and care planning, providing reassurance when plans shift or needs evolve. In one particularly touching note, families express gratitude for Lori H.'s involvement, recognizing that robust communication and dependable scheduling can transform the experience of home health care.

Occasionally, feedback includes a cautionary note meant to help others make informed decisions. One review describes a negative experience where a caregiver came for two days and did not perform essential tasks like cleaning or cooking, instead primarily watching the client and leaving a high bill - an amount of $846 for two days, with the caregiver reportedly charging $35 per hour rather than the $17 per hour claimed. The reviewer characterizes this outcome as unacceptable and emphasizes the importance of accountability and transparent billing. Such feedback serves as a reminder that, while many experiences are overwhelmingly positive, the quality and manner of care, as well as the accuracy of charges, matter deeply to families.

Despite the hiccup noted by that reviewer, the Franklin office's positive trajectory continues, with a family describing a 40-day period of care marked by attentiveness, warmth, and strong relationships. From the initial conversations with Katina, Tony, and Sherrie to the ongoing care from Chalina, Sally, and Sinise, the client's mother has thrived under a regimen that exceeds expectations. Families consistently mention that caregivers quickly establish rapport with their loved ones, offering not only care but companionship and reassurance when families cannot be present. The office's communication, particularly around insurance matters, is described as helpful and clear, enabling families to navigate the process with confidence.

The level of praise extends to Tony Pace, who is frequently singled out as professional, personable, dependable, and pivotal in assembling the right team for each client. A dedicated caregiver named Tonya is highlighted as an extraordinary asset - an experienced, cheerful presence who provides assistance with activities of daily living, personal care, and more. For a paraplegic veteran, Tonya's energy, attitude, and willingness to help are described as transformative, delivering a quality of life that feels both practical and uplifting for the entire household. Sherry, the quarterly nurse visitor, is also commended for being personable and professional, handling necessary paperwork with competence while maintaining a warm, caring demeanor. The testimonials frame Comfort Keepers as a team that genuinely cares about keeping clients comfortable and supported throughout the home health process.

The experiences of veterans and their families underscore the program's value as well. In one particularly meaningful account, the VA assisted with in-home care hours to support a caregiver who needed to maintain employment, and the caregiver's family describes the arrangement as a blessing and thoroughly thoughtful. Another VA-related story highlights a brother in Franklin who received nine hours per week of in-home care; Jessica, a caregiver cited as the best by the client, is praised for respecting the client's preferences, assisting with all needed tasks, and presenting choices in a respectful, collaborative manner. Jessica Lee, who had relocated from northern California with her husband and their three grown children, is remembered for her hard work and the thoughtful preparation she showed when the family took their brother to the Valor Wing for long-term care. The client's wish to recognize Jessica publicly reflects a broader appreciation for the caliber of caregivers that Comfort Keepers sends to Franklin.

In sum, the experiences shared from Comfort Keepers of Franklin, NC reveal a service widely valued for its compassionate, capable, and consistent approach to in-home care. Caregivers bring more than routine services; they bring companionship, dignity, and a sense of security that allows clients to maintain independence in familiar surroundings. The staff - caregivers, administrative teams, and nursing professionals - are repeatedly described as reliable, empathetic, and responsive, with a shared mission to keep clients comfortable and supported. While not every experience is perfect, the prevailing consensus celebrates the agency's ability to match families with caring professionals who make a meaningful difference in daily life, demonstrate genuine concern, and uphold the highest standards of home health care.

Located in Franklin, North Carolina, this area offers a variety of amenities that cater to seniors looking for a peaceful and convenient place to live. With several places of worship nearby, such as Tessentee Baptist Church and Mission Hill Baptist Church, residents can easily continue their spiritual practices. For outdoor enthusiasts, there are parks like Black Rock Mountain State Park and Highlands Aerial Park within close proximity for leisurely strolls or scenic views. When it comes to dining options, there are quaint cafes like Junction Cafe and Valley Cafe, as well as popular restaurants like Julep Kitchen and The Hush Cuban Cafe & Oyster Bar. Residents will also find easy access to pharmacies such as Valley Pharmacy and medical facilities like Northeast Georgia Physicians Group Clayton II for any healthcare needs. With a mix of cultural offerings like theaters and transportation services available, this area provides a well-rounded community for seniors seeking a comfortable and engaging lifestyle.

Places of Worship

• Tessentee Baptist Church (8.1 miles)
• Chapel Of Sky Valley (14.1 miles)
• Jehovah's Witnesses (18.7 miles)
• Mission Hill Baptist Church (19.4 miles)
• Mountain of Faith Baptist Church (19.5 miles)
• Southern Baptist Convention (20 miles)
• Newlife Community Church (20 miles)

Parks

• Highlands Aerial Park (12.4 miles)
• Black Rock Mountain State Park (19.3 miles)

Cafes

• Junction Cafe (12.8 miles)
• Cupboard Cafe (13.9 miles)
• Valley Cafe (14.2 miles)
• Starbucks (20.9 miles)
• The Rusty Bike Cafe (21.7 miles)

Restaurants

• Julep Kitchen (13.7 miles)
• The Hush Cuban Cafe' & Oyster Bar (14.2 miles)
• The Dillard House (14.9 miles)
• Veronica’s Cafe (17 miles)
• Rumor Hazit (20.9 miles)
• Chick-Fil-A (20.9 miles)
• Huddle House (20.9 miles)

Pharmacies

• Valley Pharmacy (14.6 miles)
• U-Save-it Pharmacy (20.7 miles)
• Clayton Pharmacy (21.1 miles)
• CVS Pharmacy (21.3 miles)
• Walgreens (21.4 miles)

Physicians

• Atlanta Gastroenterology Associates (20.3 miles)
• Northeast Georgia Physicians Group Clayton II (20.3 miles)
• Pennington Charles R MD (20.5 miles)
• North Georgia Eye Clinic & Laser Center (20.6 miles)
• Clayton Medical Associates (20.9 miles)
• Dr Stephen W Jarrard MD (23.3 miles)

Transportation

• U-Haul Neighborhood Dealer (20.5 miles)
• Heavens Landing (GE99) (21 miles)

Hospitals

• Rabun County Hospital (20.7 miles)
• Mountain Lakes Medical Center (20.7 miles)
• Rabun County Hospital (21.2 miles)

Theaters

• Tiger Drive In Theatre (23.1 miles)