Brasstown Manor is an assisted living and memory care community in Hiawassee, GA.
Information last verified:
108 Church Street, Hiawassee, GA 30546
For more information about senior living options: (866) 208-4318
Dining stands out as a consistent positive in resident and family feedback.
Multiple reviewers describe the food as excellent, clean, and served in a way residents enjoy. Several also mention a dining setup that feels more like a restaurant than a cafeteria. This aligns with the community offering restaurant-style dining and meals provided, along with special diet support residents mention in reviews.
Residents and families frequently describe staff who are welcoming, kind, and responsive.
Across many reviews, people talk about feeling greeted warmly, cared for like family, and supported with respect. Several note staff took time to learn personal histories, help residents make adjustments, and respond to needs in a timely way. A few reviews disagree, describing issues like unengaged behavior, rushed interactions, or communication problems—but the broader tone is that staff aim to support residents well.
Regular activities and outings are a frequent part of what reviewers notice.
Many reviewers highlight scheduled activities, resident-run or community-sponsored events, and regular trips for shopping and outings. People also mention Bible study and other group activities happening on-site or through planned off-site experiences. This fits with the community offering scheduled daily activities and resident-focused activity options residents describe.
Several reviews raise concerns about medication administration reliability.
A number of negative reviews describe medication being missed, given incorrectly, or not provided for days, sometimes prompting families to move residents out quickly. Others mention administration dismissing concerns or lacking a stable leadership presence for resident services. While other reviewers praise nurses and care coordination, these medication-related reports are specific enough that they stand out as a major risk area to investigate.
Multiple reviewers describe pricing and contract handling as a major downside.
Some families call the community expensive and say lease prices were raised multiple times, including outside stated guideline expectations. Other negative reviews describe costs tied to levels of care and question where extra money went when they felt additional help was not delivered. A separate complaint also criticizes contract terms and insurance claim processing, which adds to concerns about how billing and agreements work in practice.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.
48 resident community capacity
Assisted Living
Independent Living
Memory Care
Activities on-site
Beauty salon
Cable or satellite TV
Devotional services off-site
Dining room
Fully furnished
Garden
Housekeeping services
Indoor common areas
Kitchenette
Move-in coordination
Outdoor space
Overnight guests
Resident parking
Restaurant-style dining
Small library
Telephone
Wi-Fi/high-speed internet available
Transportation & parking
24-hour call system 24-hour supervision Activities of daily living assistance
Ambulatory care
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Diabetic care Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions Diabetes diet Meals provided Special dietary restrictions Activities on-site Community-sponsored activities Devotional activities offsite Resident-run activities Scheduled daily activitiesBrasstown Manor is located at 108 Church Street, Hiawassee, GA 30546 in White County, Georgia
The array of services offered by Brasstown Manor is designed to address the unique challenges faced by individuals with dementia or Alzheimer's disease, promoting both comfort and well-being. Assistance with dressing ensures that residents maintain dignity and independence while minimizing confusion during daily routines. Medication management is crucial for maintaining health and adherence, reducing the risk of missed doses or adverse reactions. Meal preparation and service take into account dietary needs and preferences, supporting both nutrition and enjoyment during mealtimes. Activities of daily living assistance fosters a sense of normalcy by helping residents engage in essential tasks, while assistance with bathing promotes hygiene and self-esteem. Transfers are managed safely to prevent falls, which is vital for this population's mobility. The 24-hour supervision provides a reassuring presence that enhances safety and security, while the mental wellness program focuses on cognitive stimulation and emotional support, helping to foster a positive environment that encourages social interaction and engagement tailored to individual abilities.
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