Vero Health & Rehab Of Sylva
Save
417 Cloverdale Road, Sylva, NC 28779
For more information about senior living options: (844) 490-3973
What level of care are you interested in?
Assisted Living
Memory Care
Independent Living
Skilled Nursing Facility
Continuing Care Retirement Community (CCRC)CCRC
Other
The staff did a wonderful job taking care of him. The Physical Therapy Department was absolutely fantastic and provided one-on-one time and care. Claudia the social worker is highly praised for helping to navigate the journey and showing genuine care for residents. The therapy department, including physical and occupational therapy staff, was exceptional. Betty is described as an angel on earth and greatly appreciated for helping the family. The food was excellent. The facility is clean and residents look well cared for and content. The staff answered calls quickly and met every need. The administration staff are top notch and treated residents with kindness. Vero Health and Rehab of Sylva has been a life saver for families. There are many great and caring people who have helped families through difficult times. The staff really care about the residents and go above and beyond to meet every need. The staff took very good care of residents at the end of life.
Sylva Valley Rehab is described as a complete disaster. Residents' injuries are not documented because staff avoid the paperwork. Call lights ring for long periods before anyone checks on residents, especially at night. Vapes are found in patients' rooms and around the facility, left out in the open. The facility is accused of operating under a different name to evade accountability and of covering things up before inspections. The care at Vero Health is described as inhumane and the facility should be shut down. Residents are left in urine and not properly cleaned, with food quality described as poor. Nurses allegedly withhold basic care, such as pain relief, for hours. A staff member is accused of assaulting a patient, necessitating emergency help.There is a stark contrast in the experiences shared about the Sylva Valley and Vero Health facilities. On one hand, many families express deep gratitude for the staff who cared for their loved ones - a handful of team members who went above and beyond, a therapy department that helped patients regain independence, and social workers who offered guidance during difficult transitions. In these accounts, residents were described as being treated with kindness, receiving dedicated support during hospice or recovery, and benefiting from a level of personal attention that made a real difference during challenging times. The praise often centers on individuals like Claudia in social work, Kathy who motivated a dad to push through physical therapy, April for her encouragement, Betty described as "an angel," Tamika's presence, and others who earned heartfelt thanks for their patience, expertise, and compassion. For some families, these staff members - and the positive outcomes they helped achieve - made the difference between a frightening, confusing stay and a manageable, hopeful rehabilitation journey.
Yet alongside these affirmations, there is a substantial chorus of serious concerns. Reviewers repeatedly describe unsafe conditions, neglect, and what they perceive as systemic failures that jeopardize resident well-being. They report long delays in response to call bells, with residents left waiting for 15 minutes or more, especially during the night when calls allegedly go unanswered for extended periods. Some accounts claim residents were left lying in urine, without timely changes or baths, and that bedding and room cleanliness were inconsistent. The impression many readers gain is that staffing shortages amplify problems: fewer hands on deck, insufficient handoffs between shifts, and a sense that critical information and resident needs aren't reliably communicated to the oncoming staff.
Documentation and accountability are also recurring themes. Several reviewers allege that falls and injuries are not properly documented, and that paperwork becomes a barrier to getting timely care or reporting incidents. There is a palpable fear among families that issues get hidden or downplayed in anticipation of inspections, with accusations that facilities time their alertness for state reviews and otherwise "cover things up." The presence of vaping devices in residents' rooms and around the facility is described as a troubling norm by some, with implied concerns about safety and medical oversight. Taken together, these claims paint a picture of a facility fighting to balance the demands of high-quality care with operational pressures and failings that undermine trust.
Specific, troubling episodes appear among the testimonials. One person recounts an aggressive incident in which a Med Tech allegedly assaulted a patient after tensions over bandaging and a refusal to re-wet a wound. The patient describes hours of inaction, extreme pain from recent surgery, and an urgent call to 911 to secure help. Another account describes a patient who waited hours for a necessary pain medication during the flu and a fear that the issue was not promptly addressed. There are mentions of being effectively "held hostage" in a room by the environment or by staff behavior, with some residents moved to other facilities after abuse or neglect was alleged. These accounts are stark reminders of the line between compassionate care and harm, and they contribute to a deep sense of alarm about what might be happening behind closed doors.
Financial and administrative challenges compound the care concerns. Families report long-standing disputes over billings and credits, with one person stating they have spent years trying to recover a small balance and feeling "the run around." There are objections to how ADLs (activities of daily living) were managed - patients placed in wheelchairs when fully ambulatory, toenails left to grow long enough to cause injury, and a sense that some residents were not given the basic services they needed. The tone in these stories is frustration and fatigue from navigating a system that should protect vulnerable people but instead seems to default to bureaucratic obstacles and inconsistent service.
Amid the breadth of criticism, there are still voices that describe a different reality - one where Sylva Valley and Vero Health provided notable short-term rehabilitation successes. Some reviewers highlight a patient journey that culminated in returning home, praising the Theo Therapy Department for one-on-one time and the administration team for kindness and support. They describe a clean facility, engaged residents, and therapy teams that helped people regain function and confidence. But even within these positive narratives, the same facilities are sometimes juxtaposed with harsher memories from other stays, underscoring a volatile spectrum of experiences that can depend heavily on the day, the staff on duty, and the specific unit or wing a resident occupies.
Taken together, the reviews reveal a complex, layered reality: caring, capable professionals who can profoundly influence a resident's recovery and quality of life, coexisting with reports of neglect, communication failures, safety concerns, and intimidation by administrative barriers. The stories speak to a facility that has the potential to be life-changing for patients when adequately staffed, well-managed, and consistently monitored, yet also a place where residents and families fear for safety and dignity when those conditions aren't met. The call from many reviewers is for stronger oversight, better adherence to care standards, more reliable communication between shifts, and a sustained commitment to both the clinical and emotional needs of residents.
In the end, the accounts illuminate a truth many families have felt in real time: the care environment can be a place of genuine tenderness and progress, or a setting rife with peril and frustration, depending on the day, the caregivers present, and the systems in place to protect those who cannot advocate for themselves. The hope expressed by numerous families is clear - improve staffing, ensure consistent documentation and accountability, eliminate unsafe practices, and honor the dignity and comfort of every resident. Until then, vigilance remains essential, and the experiences shared by families serve as a powerful reminder of why quality oversight, compassionate care, and transparent operations are non-negotiable in long-term and rehabilitative care facilities.
106 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Vero Health & Rehab Of Sylva is an assisted living community located in Sylva, NC. This community offers a wide range of amenities to enhance the quality of life for its residents.
Residents can enjoy visiting the on-site beauty salon to indulge in some pampering and grooming services. The availability of cable or satellite TV ensures that residents have access to their favorite shows and entertainment options.
Community operated transportation is provided for the convenience of the residents, making it easy for them to run errands or attend social events outside the community. A computer center is also available for those who wish to stay connected with their loved ones or engage in online activities.
The dining room offers restaurant-style dining where residents can enjoy delicious meals prepared by skilled chefs. Special dietary restrictions are accommodated to ensure that everyone's nutritional needs are met.
The fitness room is equipped with exercise equipment, allowing residents to maintain an active lifestyle and engage in physical activities that promote their wellbeing. Additionally, there is a gaming room where residents can participate in various entertaining games.
Outdoor spaces such as gardens provide a peaceful environment for relaxation and enjoying nature. Housekeeping services are available to ensure that residents live in clean and well-maintained surroundings.
Private bathrooms provide privacy and convenience, while Wi-Fi/high-speed internet allows residents to stay connected with the digital world.
In terms of care services, Vero Health & Rehab Of Sylva offers 24-hour call system and supervision to ensure the safety and security of all residents. Staff members provide assistance with activities of daily living such as bathing, dressing, and transfers when needed. Medication management is also provided to ensure proper administration of medications.
A mental wellness program is offered to address the emotional and psychological needs of the residents. Residents with special dietary restrictions are accommodated with appropriate meal planning and preparation. Transportation arrangements are made for non-medical purposes as well as transportation to doctors' appointments.
Residents can enjoy a variety of activities provided by the community, including fitness programs, resident-run activities, and scheduled daily activities. Planned day trips offer the opportunity to explore new places and create memorable experiences. Concierge services are available to assist residents with any special requests or needs.
Overall, Vero Health & Rehab Of Sylva provides a comfortable and engaging environment where residents can receive the care they need while enjoying a fulfilling and active lifestyle.
Vero Health & Rehab Of Sylva is located at 417 Cloverdale Road, Sylva, NC 28779 in Macon County, North Carolina
Vero Health & Rehab Of Sylva on seniors.fyi includes 3 photos including images showing wheelchair, outdoor, parking, office, interior, indoor garden, pathway, nature, and more.
The Hermitage
Sylva, NC
Engaging activities, friendly staff, and spacious, well-kept rooms with pleasant views and a central courtyard.
Skyland Care Center
Sylva, NC
Warm, small-town atmosphere with compassionate nurses and engaging activities.
Skyland Care Center costs
Skyland Care Center reviews
Skyland Care Center images
Morningstar Assisted Living
Sylva, NC
Extensive on-site amenities and comprehensive care (dining, transportation, wellness, 24/7 supervision, medication management).
Tsali Care Center
Cherokee, NC
Comprehensive 24/7 care with diverse on-site amenities and transportation services.
Franklin House
Franklin, NC
Friendly, attentive staff and a warm, homey atmosphere with engaging activities.
Franklin House costs
Franklin House reviews
Franklin House images
Grandview Manor Care Ctr
Franklin, NC
Memory-care focused with 24/7 supervision and diabetes care.
Haywood Lodge And Retirement Center
Waynesville, NC
Friendly, attentive staff in a clean, welcoming environment with diverse activities and on-site amenities.
Haywood Lodge And Retirement Center reviews
Haywood Lodge And Retirement Center images
McCracken Rest Home
Waynesville, NC
Pet-friendly environment with some caring aides and improvements under new management.
McCracken Rest Home costs
McCracken Rest Home reviews
McCracken Rest Home images
Silver Bluff Village
Canton, NC
Compassionate staff with strong continuity of care and clean facilities.
Silver Bluff Village costs
Silver Bluff Village reviews
Silver Bluff Village images
Compassionate Conversations: How to Comfort Someone Who Is Grieving
The article highlights the importance of empathy and open communication when comforting someone who is grieving, noting that grief is unique to each individual and emphasizing the need for sincere expressions of condolence, active listening, and ongoing support. It also addresses cultural differences in mourning practices and encourages tailored approaches to provide effective comfort.
Home Health Care Aides: Understanding Their Role and Supporting Your Family
Home health care aides provide vital medical and non-medical support to individuals at home, assisting with daily living activities and promoting emotional well-being, while the demand for these services increases due to an aging population. Families benefit from in-home care's flexibility and cost-effectiveness but face challenges like scheduling consistency and caregiver turnover.
Older adults with urinary tract infections (UTIs) often present atypical symptoms, complicating diagnosis due to factors like incomplete bladder emptying and chronic health conditions that increase their susceptibility. Effective management involves prompt treatment with antibiotics, hydration, and preventive strategies while minimizing antibiotic resistance and focusing on holistic care approaches.
Interior
Landscaping
Outdoor
Urinary Tract Infections in Older Adults: Comprehensive Insights on Symptoms, Treatment, and Prevention