Eckerd Living Center in Highlands, NC
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Information last verified:
250 Hospital Drive, Highlands, NC 28741
For more information about senior living options: (844) 490-3973
Staff consistently clean, check on residents, and offer help, showing high attentiveness. The level of attentiveness and care provides families with real peace of mind. The physical therapy is exemplary and wound care is superior. The facility is extremely well-maintained and clean, with gorgeous gardens. Nurses, CNAs, and therapists are top-notch and treat residents as if they were family. Activities are engaging, and staff stay in great contact with families. The care staff are kind, knowledgeable, and compassionate, going above to accommodate residents. Residents are loved like family, reflecting the genuine care of the staff. End-of-life care is exceptional, with residents receiving the best possible care.
They were very disappointed, noting a management change and cash-only payments, and alleging their grandmother developed bed sores and received little to no physical therapy. They regret letting their mother go there after several falls; staff did nothing to prevent the falls, leading to a broken hip, and the facility refused readmission while delaying accident reports, with legal action planned. They found the therapist rude and ugly, which tainted an otherwise positive view of the staff. They described shady behavior by the staff toward their family and indicated they would pursue legal action. They expressed that they were disappointed and saddened by the overall experience.Eckerd Living Center in Highlands, NC is best suited for families seeking a rehabilitation‑driven, long‑term care environment where staff consistently treats residents like family. The facility earns its strength from a clinical team capable of solid physical therapy and wound care, backed by vigilant nurses and a stable administrative backbone. The campus reads as clean, well‑kept, and inviting, with gardens that make a difference for therapy and daily life. What matters most is day‑to‑day fidelity: staff routinely clean, check on residents, and offer help without prompting, delivering real peace of mind to families watching loved ones regain independence or live with dementia in a supportive setting. For households balancing acute rehab needs with ongoing care, Eckerd provides a practical, hands‑on approach that can shorten hospital stays and improve daily functioning.
That said, Eckerd may not be the best fit for every situation. Families prioritizing ironclad safety transparency and incident prevention should scrutinize recent safety records and demand concrete, current fall‑prevention plans. A subset of reviews references past leadership shifts and operational inconsistencies, including transitions that raised questions about reporting and policy clarity. For those constrained by budget, or seeking a facility with a dedicated, fully separate memory‑care unit, there are alternatives that emphasize different strengths. Those aiming for an exceptionally predictable, untroublesome experience across every shift will want to compare staffing patterns, turnover, and the accessibility of incident logs before making a commitment.
On the positives, the core professional team carries substantial heft. Nurses are consistently described as attentive, CNAs as compassionate, and the physical therapy staff as genuinely effective. The rehab experience is repeatedly praised as outstanding, with stories of residents walking farther and faster after therapy and wound care described as superior. The care philosophy feels personal: staff treat residents like family, and administrators stay in frequent contact, a factor families value highly. The facility’s upkeep reinforces trust, rooms are clean, and the gardens are welcoming. Activities and social engagement are integrated into daily life rather than appended as afterthoughts, helping residents stay connected and engaged.
Yet there are credible, non‑trivial concerns in a minority of reviews. Some families report falls and questions about prevention and aftercare decisions, underscoring vulnerabilities that demand vigilant risk management. A few accounts mention inconsistent communication during transitions, including issues with transfer paperwork and post‑event reporting. A single therapist interaction was described as rude, reminding that individual dynamics can color overall impressions. An older concern about management changes that affected policy clarity and billing expectations surfaces occasionally. Taken together, these cautions do not erase Eckerd’s strengths, but they do justify thorough, proactive conversations with nursing leadership and a concrete plan for safety and accountability before admission.
When weighed against its flaws, the community’s strongest advantages still tilt the decision toward Eckerd for most families. The combination of robust clinical care, genuine staff warmth, and transparent family communication often turns initial reservations into lasting trust. Residents recovering from surgery or adapting to dementia benefit from a rehab focus that can shorten hospital stays and stabilize daily functioning, while the wraparound care, nurses, CNAs, and therapists coordinating closely, addresses multiple needs in one place. The occasional safety lapse is not ignored but can be mitigated with explicit fall‑prevention plans, routine safety audits, and ongoing, candid updates between staff and families. In practical terms, the positives deliver tangible gains that tend to outweigh the rare rough edge when families remain actively involved and ask precise questions.
To make the most informed decision, families should schedule multiple visits with questions tailored to rehab outcomes, dementia‑care expectations, and safety protocols. Request tours during different shifts, meet the director of nursing, review a current care plan, and ask for recent incident reports and the facility’s fall‑prevention strategies. Inquire about memory‑care options on site, the cadence of PT sessions, capabilities in wound care, and how social programming is structured for residents at various stages. Confirm costs, insurance coverage, and what post‑acute services are included in the nightly rate. When approached with diligence, Eckerd Living Center offers a compelling blend of compassionate care and rehabilitative rigor, making it a strong choice for families seeking a trustworthy, family‑style environment. For those who cannot tolerate safety concerns or who demand a more transparent risk‑management profile, exploring a few alternatives will be time well spent.
80 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Eckerd Living Center in Highlands, NC is an assisted living community offering a wide range of amenities and care services to meet the needs of its residents. The community provides a comfortable and homelike environment with fully furnished accommodations, private bathrooms, and housekeeping services.
Residents at Eckerd Living Center have access to various amenities that promote convenience and enrichment. They can stay connected with the world through Wi-Fi/high-speed internet and enjoy their favorite TV shows with cable or satellite TV. The computer center allows them to engage in virtual activities and connect with loved ones. For relaxation, there is a beauty salon, gaming room, small library, and outdoor spaces like gardens.
The dining experience at Eckerd Living Center is restaurant-style with delicious meals prepared according to special dietary restrictions such as diabetes diet. Residents can enjoy their meals in the elegant dining room or opt for assistance with meal preparation if desired.
Care services are available 24/7 with a 24-hour call system and supervision provided to ensure the safety and well-being of residents. Trained staff members offer assistance with activities of daily living including bathing, dressing, transfers, and medication management. A mental wellness program is also provided to support the emotional health of residents.
The community offers transportation arrangements both for non-medical needs such as shopping trips or social outings as well as doctor's appointments. Move-in coordination is available for an easy transition into the community.
Eckerd Living Center encourages an active lifestyle through its diverse range of activities. Concierge services are available to assist residents in planning day trips or resident-run activities. Scheduled daily activities provide opportunities for engagement and socialization. Fitness programs cater to residents' physical well-being.
Overall, Eckerd Living Center provides a caring and supportive environment where seniors can enjoy a fulfilling life while receiving personalized assistance and care when needed.
Eckerd Living Center is located at 250 Hospital Drive, Highlands, NC 28741 in Macon County, North Carolina
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