Synergy HomeCare of Charlotte & Lake Norman

Pros

• Synergy Homecare took great care of Uncle and delivered a wonderful experience with excellent CNAs and staff.
• The staff were easy to work with for initiating and scheduling care, and the caregivers were kind, capable, and appropriate for their mother's needs.
• Synergy Home Care was very caring to their father while he was in hospice at home.
• Two Synergy caregivers came to the home after a knee replacement and immediately made the patient feel comfortable, assisted with PT exercises, meals, showering, light housekeeping, and more, with a consistently positive attitude.
• Working with Synergy was easy from the start; the staff showed patience and understanding as they navigated a new world.
• Synergy consistently provided excellent care that the family could rely on, with professionalism and peace of mind during difficult situations.
• They matched caregivers to the specific circumstances, from lively engagement to end-of-life care when needed.
• The nurses were on time, professional, and communicated efficiently when there were problems.
• The caregivers were knowledgeable and truly cared about the health and safety of their loved ones.

Cons

• The service is expensive and can be hit or miss.
• The provider does not take blood sugar levels during the day, and this limitation wasn't clear initially.
• A grocery delivery for the mother was botched.
• Some aspects of the care were unclear, and the reviewer felt they should have asked more questions.
• The reviewer advised considering day care first before moving to this step, implying the service may not be the best option for every loved one.

Review

Synergy HomeCare of Charlotte & Lake Norman is best suited for families seeking a high-touch, professional in-home care option that can step in quickly for recovery, ongoing daily assistance, memory support, and end-of-life care. The agency frames its strength around active, nurse-guided help delivered in the home, with caregivers who assist not only with daily tasks but also with rehabilitation activities, meals, bathing, and light housekeeping. For loved ones who want to stay at home or in familiar surroundings while receiving skilled nursing oversight and flexible scheduling, this provider stands out as a reliable, coordinating partner rather than a one-size-fits-all solution.

Alternatives become worth considering for several reasons. The most explicit is cost: several reviewers describe the service as expensive, and that reality should be weighed against the level of personalization and professional oversight offered. Families also contemplating long-term memory care or those who anticipate needing near-constant, 24/7 supervision for complex cognitive decline may lean toward a dedicated memory?care community. In such cases, in-home care can bridge transitions, but it may not fully substitute for a secured facility when specialized, around-the-clock environments are required.

On the positive side, the core strengths lie in the people and the responsiveness. Families consistently praise the caregivers as kind, capable, and well-matched to their loved one's needs, with nurses who arrive on time and communicate clearly about any issues. The ability to mobilize caregivers for specific goals - such as guiding post-surgical exercises, helping with daily routines, or providing end-of-life support - provides practical peace of mind. The accessibility of staff for questions or adjustments, even outside regular hours, is repeatedly cited as a decisive advantage when urgent or evolving needs arise.

Yet, the service carries notable caveats that families must weigh. The cost is a recurring theme, and the value hinges on finding a caregiver who aligns with expectations and medical needs. Some reviewers noted gaps in scope - such as the lack of blood sugar monitoring during the day or other medical tasks not included in standard home care - creating disappointment when specific requirements were assumed to be covered. A few accounts also point to moments of ambiguity or learning curves around what can be accomplished at home versus what requires a facility-level framework, underscoring the importance of explicit up-front questions about services and capabilities.

Despite these caveats, the best alignment occurs when expectations are calibrated to the realities of home-based care. The professional nursing presence, combination of skilled aides, and the ability to tailor support to postoperative recovery, rehab exercises, and end-of-life care translate into tangible benefits that can outweigh cost concerns for families prioritizing continuity of care and the comfort of remaining at home. The personalized touch - caregivers who integrate into family routines, assist with practical tasks, and provide companionship - often converts initial hesitations about home care into lasting confidence.

For families weighing this option, decisive next steps should focus on clarity and matching. Confirm the scope of medical monitoring available in the home, and specifically what tasks are within the agency's purview versus what would require a facility or another provider. Seek a concrete caregiver matching process and understand how quickly a replacement can be deployed if a planned caregiver becomes unavailable. Map out a transition plan should memory care needs escalate, including benchmarks that would trigger seeking a secured memory-care environment. With those guardrails in place, Synergy's strengths - professionalism, reliable communication, and a compassionate, capable care team - can be leveraged to achieve safer, more comfortable aging at home while keeping future options open.

This area of Charlotte, North Carolina offers a mix of amenities and services that could be appealing for those looking into senior living options. With a variety of restaurants, cafes, and pharmacies within a short distance, residents have convenient access to dining options and healthcare services. The proximity to several parks provides opportunities for outdoor recreation and relaxation. Additionally, there are reputable physician offices nearby for medical needs. The presence of places of worship signifies a strong sense of community in the area. Overall, this part of Charlotte appears to offer a balanced mix of resources that could cater to the needs and interests of seniors looking for a comfortable and convenient living environment.

Restaurants

• Tryon House (1.1 miles)
• Old Pineville Premium Pub (1.1 miles)
• Lower Left Brewing Co (1.3 miles)
• Chick-Fil-A (2.1 miles)
• Amelie's French Bakery - Park Road (2.2 miles)
• Suffolk Punch Brewing (2.6 miles)
• Mac's Speed Shop (2.9 miles)

Cafes

• Starbucks (2.2 miles)
• Starbucks (3.3 miles)
• Jeni's Splendid Ice Creams (3.5 miles)
• Panera Bread (5.3 miles)
• Starbucks (5.3 miles)
• Villanis Bakery (5.4 miles)
• Starbucks (5.7 miles)

Pharmacies

• Walgreens (2.6 miles)
• Walmart Pharmacy (3 miles)
• Walgreens (3.4 miles)
• CVS Pharmacy (4.2 miles)
• CVS Pharmacy (4.3 miles)
• CVS Pharmacy (5 miles)
• Walgreens (5.4 miles)

Physicians

• OrthoCarolina South Park (2.7 miles)
• Novant Health Imaging Southpark (3.1 miles)
• Dermatologic Laser Center (4.7 miles)
• Perry Orthopedics & Sports Medicine (4.8 miles)
• Dr Richard A. Dougherty (4.9 miles)
• Cotswold Medical Clinic (5 miles)
• Paviol Dermatology (5.1 miles)

Parks

• Sedgefield Neighborhood Park (2.8 miles)
• Little Sugar Creek Greenway (4.2 miles)
• Romare Bearden Park (4.8 miles)
• First Ward Park (5.1 miles)
• Fourth Ward Park (5.2 miles)
• South Point Business Park (5.7 miles)

Places of Worship

• Sharon Baptist Church (3.4 miles)
• Covenant Presbyterian Church (4.1 miles)
• St Gabriels Catholic Church (4.4 miles)
• First Baptist Of Charlotte: Family Life Center (4.6 miles)
• St John's Baptist Church (4.9 miles)
• Calvary Church (6.8 miles)

Theaters

• AMC Carolina Pavilion 22 (3.9 miles)

Transportation

• American Airlines (4.4 miles)
• Roush Air (4.4 miles)
• Runway 18R/36L (4.5 miles)
• Runway (4.7 miles)
• Concourse D (4.9 miles)
• Concourse C (5 miles)
• Security Checkpoint C (5 miles)

Hospitals

• Carolinas Medical Center-Pineville (5.1 miles)