Brookdale South Park

Pros

• The Brookdale South Park community has a warm atmosphere, and the staff is friendly and helpful.
• Residents appreciate the care provided by the CNAs, who are described as caring and kind.
• Families feel well-informed about their loved ones' activities and care through good communication from caregivers.
• The facility is well-kept, with nice outdoor spaces for residents to enjoy.
• Many residents engage in enjoyable activities, contributing to a lively social environment.
• Families have had positive experiences with the Health Wellness Director and other staff members, who are accommodating and supportive.
• The facility offers a variety of daily activities that enhance residents' quality of life.
• New residents receive helpful assistance during their transition into the community.

Cons

• The facility was very dark inside, which contributed to a negative impression.
• There were multiple issues with medications, including wrong dosages given and essential medications not administered for days.
• Communication from the sales manager was poor, resulting in frustration for prospective residents.
• The community was severely understaffed, leading to inadequate care for residents.
• Residents did not have enough opportunities for independence due to staffing limitations and high caregiver-to-resident ratios.
• There was little variety in the food options provided, with the same menu served multiple times a week.
• One resident had difficulty participating in activities due to staff shortages and lack of assistance.
• The cleanliness of the facility was questioned by some visitors regarding dirty carpeting and general upkeep.
• Staff communication with families regarding changes in their loved ones' conditions needed improvement.
• Some residents experienced issues with privacy and personal space due to inadequate separation between rooms.

Review

Brookdale South Park has received a mix of reviews from families considering or utilizing the facility for their loved ones. Many have praised the friendly and helpful staff, emphasizing a warm atmosphere that fosters a sense of community among residents. The Certified Nursing Assistants (CNAs) are noted for their caring and kind demeanor, as they do their best to provide support within the framework of state-mandated caregiver-to-resident ratios. While some families appreciate the meals and activities offered at the facility, there is an overarching call for improved staffing to ensure residents can maintain a degree of independence rather than requiring constant one-on-one care.

Visitors to Brookdale South Park often comment on how well-kept the community is and how engaged the residents appear during activities. One review described witnessing an activity program in action where residents were actively participating and enjoying themselves. This engagement highlights a positive aspect of Brookdale’s approach to memory care, with structured social interactions available for those who wish to participate. However, others have raised concerns regarding participation levels—specifically that some residents might not be able to access activities without assistance due to mobility issues.

Despite the positives, several reviews also reflect significant criticisms about communication and consistency in care. Some families express disappointment with specific staff members, particularly sales management, citing poor communication regarding staffing numbers and follow-ups after initial inquiries. For family members seeking information on critical aspects of care, this lack of responsiveness can lead to discomfort in placing loved ones at Brookdale South Park. One family's experience highlighted frustrations around medication issues; wrong dosages were administered, essential medications were skipped entirely for days due to staff shortages, leading to severe concerns about health safety.

Critiques extend beyond communication problems; cleanliness has also been questioned by some reviewers who noted that certain areas inside the facility felt dark or unkempt. In addition, dining experiences did not meet everyone’s expectations—many pointed out a lack of variety in meals served throughout the week which detracted from overall satisfaction with food options available for residents. One reviewer stated that while food quality was “okay,” it often lacked nutritional diversity; comments shared echoed sentiments calling for more balanced meal planning that includes fresh vegetables and varied menus.

The layout of Brookdale South Park has garnered both favorable remarks and notable concerns regarding privacy among residents. Although many appreciated that rooms are designed at one level—making them accessible—issues arose concerning resident interactions leading to unwelcome intrusions into personal spaces. Instances were reported where one resident would frequently enter another’s room uninvited, creating discomfort during family visits when privacy becomes paramount.

In summary, Brookdale South Park presents itself as a community filled with friendly faces eager to assist residents. Families report positive experiences surrounding individual staff members’ compassion and overall warmth present on-site, but serious gaps in communication, staff support levels during busy times (especially related to critical medical needs), inconsistent maintenance standards within living quarters, and activity availability stand out as prominent areas needing immediate attention. The diverse feedback suggests potential exists for improvement through greater staffing commitment alongside enhanced operational transparency—a combination likely necessary if Brookdale aims to nurture lasting trust with new families seeking care solutions amid challenging times in healthcare settings.

This part of Charlotte, North Carolina, offers a convenient and bustling urban environment with easy access to essential amenities and services. With several renowned physicians and medical facilities nearby, including orthopedic clinics and dermatology centers, residents can rest assured that their healthcare needs will be well taken care of. Additionally, there are a variety of dining options ranging from casual eateries like Chick-Fil-A to upscale restaurants such as The Cheesecake Factory. For leisure activities, there are parks like Sedgefield Neighborhood Park and cultural attractions like theaters within a short distance. The presence of pharmacies like Walgreens and CVS Pharmacy ensures easy access to medications and healthcare products. With various places of worship nearby catering to different faiths and beliefs, individuals can find spiritual fulfillment as well. Overall, this area provides a vibrant community with convenient amenities for seniors looking for a comfortable living environment in Charlotte.

Physicians

• OrthoCarolina South Park (0.6 miles)
• Novant Health Imaging Southpark (0.9 miles)
• Cotswold Medical Clinic (3.2 miles)
• Perry Orthopedics & Sports Medicine (3.6 miles)
• Dermatologic Laser Center (3.8 miles)
• Paviol Dermatology (4 miles)
• Carolina Asthma & Allergy Center (4 miles)

Restaurants

• Reid's Fine Foods (0.8 miles)
• Chick-Fil-A (1.1 miles)
• The Cheesecake Factory (1.1 miles)
• Amelie's French Bakery - Park Road (1.2 miles)
• Tryon House (2.4 miles)
• Old Pineville Premium Pub (2.4 miles)
• Lower Left Brewing Co (2.5 miles)

Cafes

• Starbucks (1.2 miles)
• Starbucks (3.4 miles)
• Jeni's Splendid Ice Creams (3.9 miles)
• Villanis Bakery (4.6 miles)
• Starbucks (4.8 miles)
• Hex Coffee (6.4 miles)
• Starbucks (6.5 miles)

Pharmacies

• Walgreens (1.3 miles)
• Walgreens (4.1 miles)
• CVS Pharmacy (4.3 miles)
• Walgreens (4.4 miles)
• Walgreens (4.7 miles)
• CVS Pharmacy (4.9 miles)
• Walmart Pharmacy (4.9 miles)

Places of Worship

• Sharon Baptist Church (2 miles)
• St Gabriels Catholic Church (2.5 miles)
• Covenant Presbyterian Church (4 miles)
• St John's Baptist Church (4.3 miles)
• First Baptist Of Charlotte: Family Life Center (4.5 miles)
• Calvary Church (5.3 miles)
• Carmel Baptist Church (6.1 miles)

Parks

• Sedgefield Neighborhood Park (3 miles)
• Little Sugar Creek Greenway (4.2 miles)
• Romare Bearden Park (4.9 miles)
• First Ward Park (5 miles)
• Fourth Ward Park (5.2 miles)

Theaters

• AMC Carolina Pavilion 22 (3.6 miles)
• Regal Stonecrest at Piper Glen 4DX, IMAX & RPX (6.7 miles)

Hospitals

• Carolinas Medical Center-Pineville (4.6 miles)

Transportation

• Roush Air (6.3 miles)
• American Airlines (6.4 miles)
• Runway 18R/36L (6.6 miles)
• Runway (6.6 miles)
• Concourse D (6.8 miles)
• Concourse C (6.9 miles)
• Security Checkpoint C (6.9 miles)