Comfort Keepers

Pros

• The initial meeting with Karen Holland, the community liaison, was very impressive.
• The caregiver who worked with their mom for several months was dedicated and provided excellent assistance.
• The service had a wonderful gal who came to their house to help with their mom.
• They had a follow-up meeting scheduled with a potential caregiver at their house.
• They used the service for almost a year and were satisfied during that period.

Cons

• The caregivers have just sat and did nothing.
• Certain things agreed upon in the Plan of Care cannot be done.
• There is no backup provided in case a caregiver doesn't arrive.
• Some of the goals agreed upon in the Plan of Care have never been worked on.
• No one is checking the Plan of Care and work review sheets in the office.
• The staff is not trained well.
• There have been no supervision visits to the home conducted.
• Excuses abound with the fault left to the elderly parents.

Review

When it comes to caring for loved ones with dementia, finding a reliable and professional caregiver is of utmost importance. However, one individual's experience with a particular caregiving company has left much to be desired. According to the reviewer, there has been a constant revolving door of caregivers for over a year, with most of them doing little to nothing in terms of providing care.

Initially, the reviewer and the company agreed upon a detailed Plan of Care (POC) tailored specifically to their mom's needs. However, much to their disappointment, they later discovered that certain aspects of the POC could not be implemented. This revelation came after the POC had already been signed, leaving the reviewer feeling deceived and frustrated.

One of the main issues brought up in this review is the lack of backup provided when a caregiver fails to show up. Despite assurances that backup support would be available, the reviewer claims it has never happened. This lack of reliability exacerbates an already difficult situation for both their mom with dementia and their 93-year-old father.

It seems that there is also a lack of accountability within this caregiving company. The reviewer mentions that no one checks the Plan of Care or reviews the work sheets filed by caregivers at their home. Even worse, when confronted about these issues, the nurse assigned to their case appears unwilling to take responsibility.

The dissatisfaction expressed in this review extends beyond just poor training and supervision. The reviewer states that some goals outlined in the Plan of Care have not been addressed or worked on for five months. This neglect further highlights the lackadaisical approach taken by this particular caregiving company toward providing adequate care.

Despite all these negative experiences with the company, there is mention of one exceptional caregiver who truly made a positive impact during her time working with their mom. Unfortunately, it seems this exceptional level of care was not representative of the overall quality provided by other staff members at this agency.

In conclusion, this review sheds light on a series of disappointments and shortcomings by a caregiving company supposedly specializing in dementia care. The lack of trained staff, failure to provide backup support, neglect of the agreed-upon Plan of Care, and absence of supervision visits have all contributed to the reviewer's negative opinion and their ultimate decision not to recommend this service.

This part of Charlotte, North Carolina, offers a variety of amenities and services that cater to seniors looking for a convenient and comfortable lifestyle. With easy access to restaurants like Chick-Fil-A and The Cheesecake Factory, as well as cafes like Starbucks and Hex Coffee, there are plenty of dining options to enjoy. Nearby pharmacies such as Walgreens and CVS provide convenient access to medications and healthcare needs. The area also boasts reputable physicians' offices like OrthoCarolina South Park and Cotswold Medical Clinic for comprehensive medical care. For leisure activities, residents can explore parks like Sedgefield Neighborhood Park or Little Sugar Creek Greenway. Places of worship such as St Gabriels Catholic Church and Covenant Presbyterian Church offer opportunities for spiritual enrichment. Additionally, there are theaters like AMC Carolina Pavilion 22 for entertainment options. With hospitals like Carolinas Medical Center-Pineville nearby, seniors can rest assured knowing that quality healthcare services are easily accessible in this area. Transportation options through Roush Air and American Airlines make travel seamless for those looking to explore beyond the local community. Overall, this part of Charlotte provides a vibrant yet peaceful environment that caters to the diverse needs of seniors considering senior living options.

Restaurants

• Chick-Fil-A (0.3 miles)
• Amelie's French Bakery - Park Road (0.4 miles)
• Reid's Fine Foods (1.3 miles)
• The Cheesecake Factory (1.5 miles)
• Old Pineville Premium Pub (2 miles)
• Tryon House (2 miles)
• Lower Left Brewing Co (2 miles)

Physicians

• OrthoCarolina South Park (1 miles)
• Novant Health Imaging Southpark (1.5 miles)
• Cotswold Medical Clinic (2.9 miles)
• Perry Orthopedics & Sports Medicine (3 miles)
• Dermatologic Laser Center (3.1 miles)
• Paviol Dermatology (3.4 miles)
• Carolina Asthma & Allergy Center (3.4 miles)

Pharmacies

• Walgreens (1.6 miles)
• CVS Pharmacy (4.5 miles)
• Walgreens (4.6 miles)
• Walgreens (4.8 miles)
• CVS Pharmacy (4.9 miles)
• Walmart Pharmacy (5 miles)
• CVS Pharmacy (5.1 miles)

Cafes

• Starbucks (1.8 miles)
• Jeni's Splendid Ice Creams (3.1 miles)
• Starbucks (3.8 miles)
• Villanis Bakery (3.9 miles)
• Starbucks (5.6 miles)
• Hex Coffee (5.6 miles)
• Smelly Cat Cof (6.1 miles)

Parks

• Sedgefield Neighborhood Park (2.2 miles)
• Little Sugar Creek Greenway (3.4 miles)
• Romare Bearden Park (4.1 miles)
• First Ward Park (4.2 miles)
• Fourth Ward Park (4.4 miles)

Places of Worship

• St Gabriels Catholic Church (2.3 miles)
• Sharon Baptist Church (2.8 miles)
• Covenant Presbyterian Church (3.2 miles)
• St John's Baptist Church (3.5 miles)
• First Baptist Of Charlotte: Family Life Center (3.7 miles)
• Calvary Church (6 miles)
• Carmel Baptist Church (6.6 miles)

Theaters

• AMC Carolina Pavilion 22 (4.3 miles)

Hospitals

• Carolinas Medical Center-Pineville (5.4 miles)

Transportation

• Roush Air (5.9 miles)
• American Airlines (6 miles)
• Runway (6.2 miles)
• Runway 18R/36L (6.2 miles)
• Concourse D (6.3 miles)
• Concourse C (6.4 miles)
• Security Checkpoint C (6.4 miles)