Mission Medstaff Services

Pros

• Angels of Care is described as a wonderful agency where nurses have consistently been great.
• The staff works hard to communicate and ensure clients have the support they need.
• The coordinator, Mrs. Paulette, has been amazing from the beginning.
• Kylie, Carolyn, and Lauren are considered among the most amazing nurses.
• Angels of Care is one of the best home health agencies around.
• The nurses are phenomenal and communication is always clear and easy.
• Angels of Care truly lives up to its name with compassion, professionalism, and dedication.
• The caregivers provide outstanding support, ensuring the highest level of care possible.
• Neidy the scheduler is wonderful; Morgan and Megan Z are awesome.
• The team treats their clients like family and goes above and beyond.

Cons

• The company has poor communication, is unorganized, lacks coverage, and fails to call back.
• They do not care about clients or their needs.
• They do not provide transportation to appointments, which is a significant disadvantage for some children.
• The office is a mess and there is a widespread lack of communication.
• After turnover, they hire incompetent staff.
• They lie to employees and families.
• Dani is lazy and needs to be fired; she is extremely unorganized and fails to schedule properly, resulting in no coverage.

Review

Angels of Care presents itself in the public chatter as a company with a deeply felt mission and a broad spectrum of experiences from families and staff alike. A large portion of the remarks highlight compassion, accessibility, and a sense of partnership that families feel with the caregivers and coordinators. Reviewers frequently praise the overarching ethos of HALOS - heart, advocacy, love, outreach, and speed - trusting that the organization really cares about the children and adults they serve. In many accounts, the care teams are described as kind, patient, and dedicated, with nurses like Kylie, Carolyn, and Lauren singled out for their professionalism and warmth, and coordinators such as Paulette and Carolina commended for keeping the scheduling and communication on track.

On the caregiving side, several families recount deeply positive experiences where nurses and therapists went above and beyond to tailor care to each loved one's needs. The accounts frequently mention thorough communication, attentiveness to detail, and a visible commitment to making the recipient feel secure and supported at home. Nurses are depicted as reliable and thorough, and the agency is described as responsive to both medical needs and everyday comfort - traits that are especially meaningful for families navigating complex schedules, feeding needs, or changing routines. Multiple reviewers express gratitude for a team that feels like a close-knit family rather than just a service provider.

The client services and scheduling side also emerge as a strong point in many of the reviews. Several families speak highly of the office staff and coordinators, noting that they can reach someone when questions arise and that scheduling changes are handled smoothly. Names like Carolina, who helps with staffing and Spanish-speaking families, are highlighted as especially helpful, patient, and professional. Other staff members - such as Jaida, Jessica in the office, and Neidy the scheduler - are praised for clear communication, availability, and going the extra mile to ensure clients' concerns are addressed. For some families, this level of accessibility translates into peace of mind during challenging times.

There is also a significant thread of positive employee experiences. Reviews from nurses and other caregivers describe a supportive workplace culture, opportunities to grow, and a sense of purpose in serving families. People who work at Angels of Care frequently describe a collaborative environment where leaders and supervisors - people like Morgan, Megan Z, and a director or clinical supervisor - are approachable and genuinely invested in the well-being of both clients and staff. The sentiment is that the agency not only supports its clients but also takes care of its own team, which in turn feeds into the reliability and quality of care delivered to families.

As with any large service organization, the picture is not uniformly rosy. A substantial portion of the collection includes critiques that should be taken seriously. Some reviewers allege serious gaps in communication, coverage, and responsiveness, describing experiences with last-minute changes, missed calls, or inconsistent caregiver assignments. A few accounts accuse the agency of mismanagement or insufficient coordination during periods of high turnover, and there are even dramatic claims about missteps and inappropriate conduct, including references to abuse, reporting gaps, and false assurances. One reviewer explicitly cautions others to be skeptical of positive reviews, claiming they come from staff rather than families, and another recounts a nightmare scenario involving a caregiver rotation, alleged miscommunications, and a breakdown in safety protocols. While these voices are a minority in the overall set, they underscore that some families have faced difficult, disorienting experiences alongside the positives.

Despite the negatives voiced by some, there are standout stories of profound gratitude. Families report that Angels of Care has been a tremendous blessing when it mattered most, with dedicated nurses helping not only with clinical tasks but also with feeding, dressing, comfort, and overall well-being. In school settings and home environments alike, some caregivers are described as going the extra mile to ensure the child's daily life runs as smoothly as possible, and several reviews emphasize the lasting impact of consistent, compassionate care on both the child and the family. The language of appreciation is often heartfelt: plans that once seemed overwhelming become manageable with reliable staffing, and the phrase "treats clients like family" recurs in many favorable accounts.

In the end, the reputation painted by these reviews is a mosaic of warmth, gratitude, and pride, interwoven with serious cautions and reminders that a home health agency's success hinges on communication, coverage consistency, and staffing stability. Many families celebrate Angels of Care for the strength of its core team, the responsiveness of its coordinators, and the genuine care shown by nurses and office staff. At the same time, others urge prospective clients to conduct their own due diligence - to confirm coverage for their specific location, to ask about transportation options, and to assess how the agency handles scheduling changes and caregiver assignments. For families considering Angels of Care, the message is clear: it can be a lifeline and a source of real relief, but as with any service of this nature, experiences can vary and a candid conversation with the agency is essential to ensure it matches a family's needs.

This part of Charlotte, North Carolina offers a variety of amenities and services that cater to senior living. With numerous restaurants such as Chick-Fil-A, Amelie's French Bakery, and The Cheesecake Factory nearby, residents can enjoy a diverse range of dining options. Additionally, there are several reputable physicians in the area including OrthoCarolina South Park and Novant Health Imaging Southpark for medical needs. For leisure activities, parks like Sedgefield Neighborhood Park and Little Sugar Creek Greenway provide opportunities for outdoor recreation. Pharmacies such as Walgreens and CVS Pharmacy are conveniently located for medication needs. Places of worship like St Gabriels Catholic Church and Covenant Presbyterian Church offer spiritual support. Overall, this neighborhood provides a well-rounded environment for seniors looking to reside in Charlotte.

Restaurants

• Chick-Fil-A (0.2 miles)
• Amelie's French Bakery - Park Road (0.3 miles)
• Old Pineville Premium Pub (1.7 miles)
• Tryon House (1.7 miles)
• Lower Left Brewing Co (1.7 miles)
• Reid's Fine Foods (1.8 miles)
• The Cheesecake Factory (2 miles)

Physicians

• OrthoCarolina South Park (1.5 miles)
• Novant Health Imaging Southpark (2 miles)
• Dermatologic Laser Center (2.8 miles)
• Perry Orthopedics & Sports Medicine (2.8 miles)
• Cotswold Medical Clinic (3 miles)
• Paviol Dermatology (3.1 miles)
• Carolina Asthma & Allergy Center (3.1 miles)

Parks

• Sedgefield Neighborhood Park (1.7 miles)
• Little Sugar Creek Greenway (2.9 miles)
• Romare Bearden Park (3.6 miles)
• First Ward Park (3.7 miles)
• Fourth Ward Park (3.9 miles)

Pharmacies

• Walgreens (2 miles)
• CVS Pharmacy (4.4 miles)
• CVS Pharmacy (4.5 miles)
• Walgreens (4.6 miles)
• Walmart Pharmacy (5.1 miles)
• CVS Pharmacy (5.2 miles)
• Family Care Specialty Pharmacy (5.2 miles)

Cafes

• Starbucks (2.3 miles)
• Jeni's Splendid Ice Creams (2.5 miles)
• Villanis Bakery (3.5 miles)
• Starbucks (4 miles)
• Hex Coffee (5.1 miles)
• Smelly Cat Cof (5.7 miles)
• Starbucks (6.1 miles)

Places of Worship

• St Gabriels Catholic Church (2.5 miles)
• Covenant Presbyterian Church (2.7 miles)
• St John's Baptist Church (3.1 miles)
• First Baptist Of Charlotte: Family Life Center (3.2 miles)
• Sharon Baptist Church (3.3 miles)
• Calvary Church (6.6 miles)

Theaters

• AMC Carolina Pavilion 22 (4.8 miles)

Transportation

• Roush Air (5.5 miles)
• American Airlines (5.7 miles)
• Runway (5.8 miles)
• Runway 18R/36L (5.9 miles)
• Concourse D (5.9 miles)
• American Express Centurion Lounge (6 miles)
• Concourse C (6 miles)

Hospitals

• Carolinas Medical Center-Pineville (5.8 miles)