Charter Senior Living of Charlotte

Pros

• The staff at Charter Senior Living of Charlotte demonstrates genuine care and builds strong friendships with residents, ensuring they receive the best possible care.
• The facility is clean, beautiful, and has undergone great renovations, creating a warm and inviting atmosphere.
• Residents are engaged in activities that promote happiness and social interaction, such as music, walks outside, bingo, yoga, and game shows.
• The sales specialist is highly regarded for her caring and knowledgeable approach, making the transition process easier for families.
• Many reviewers appreciate the friendly and responsive nature of the staff, who go out of their way to develop a rapport with residents.
• Charter Senior Living of Charlotte offers a small family feel where everyone knows each other's name, contributing to a sense of community.
• Overall experiences reported by families have been positive regarding the cleanliness of the community and the attentiveness of the staff towards their loved ones.

Cons

• The experience at Charter Senior Living of Charlotte was marred by a lack of communication between staff, as the intake person was unaware of the resident's falls and clinical issues.
• There were reports of inadequate staffing and poorly trained staff in memory care, leading to concerns about the level of care for Alzheimer's residents.
• One reviewer noted that their loved one had been discharged from memory care due to behavior issues, with a nurse refusing to share notes with other facilities, complicating subsequent placement efforts.
• Residents were reported to have experienced missing personal items and laundry issues, which is common in memory care settings but still frustrating for families.
• Food options were criticized for being heavy on fried items, lacking freshness and healthier alternatives.
• Concerns arose about safety when an Alzheimer's patient was able to get outside alone at night, despite security measures being in place.
• Instances of missed or delayed medication administration were highlighted as serious problems within the facility.
• There were claims that the facility only put on a good front during tours, while the daily reality did not match this standard, including poor meal quality and lack of activities on other days.

Review

Charter Senior Living of Charlotte has garnered a mix of reviews from families, with many highlighting its dedicated staff and welcoming environment while others raise concerns regarding care quality and management practices. The majority of testimonials express appreciation for the genuine care and commitment exhibited by the team, emphasizing their willingness to engage residents and build strong relationships. Many families feel reassured knowing that the staff is not only compassionate but also highly skilled in managing assisted living and memory care transitions. The facility's convenient location near Uptown and South Park further enhances its appeal, making it accessible for family visits.

Several visitors noted that Charter Senior Living offers a family-like atmosphere where everyone knows each other’s names, leading to a sense of community among residents and staff alike. Families have described the staff members as friendly, approachable, and always ready to provide assistance when needed. In particular, some individuals have highlighted outstanding personnel whose dedication left a lasting impact during challenging transitions for their loved ones. Positive interactions with sales specialists have been commended for their compassion and invaluable support during difficult decisions about elder care.

However, there are significant warnings regarding aspects of care at Charter Senior Living. A critical review pointed out an alarming incident where a resident was observed watching violent content on television without appropriate supervision—an indication that perhaps activity choices in memory care were not adequately vetted or suitable given the residents' vulnerabilities. Others expressed feelings of distress over receiving inadequate communication regarding health-related incidents involving their loved ones. One family facing challenges with falls reported that the intake coordinator lacked essential information about clinical matters, raising questions about coordination between departments.

Concerns about staffing levels have been voiced frequently as well; multiple reviewers mentioned that they often found the facility short-staffed, which directly impacted the quality of attention their loved ones received. Some families recounted experiences where they had to intervene personally due to perceived neglect or insufficient staff training for handling dementia-related behaviors in residents. Accounts detailing medication missed or administered late further fueled apprehensions surrounding consistency in caregiving standards at Charter.

Despite these troubling reports, there are accounts from families who felt reassured by their relatives’ overall satisfaction within the facility's engagement programs. Positive mentions surfaced about activities including music sessions, walks outside, bingo games, yoga classes, and arts like coloring—pointing towards efforts made by some staff members to promote residents’ mental health through social interaction and entertainment—all essential components in elder care environments particularly tailored for those dealing with memory impairments.

The facility's physical environment has also received praise; many reviews describe Charter Senior Living as clean and inviting post-renovation efforts aimed at enhancing both aesthetic appeal and functionality for seniors requiring special accommodations such as wheelchair accessibility. This combination of excellence in hospitality along with major operational concerns presents an ambiguous summary—while many families appreciate what appears to be good intentions from certain team members at Charter Senior Living of Charlotte, substantial systemic issues evidently linger that must be addressed for all residents to receive equitable high-quality care moving forward into an uncertain future in senior living solutions.

This part of Charlotte, North Carolina offers a variety of amenities and services that cater to the needs of seniors. With multiple physicians and medical facilities nearby, residents have easy access to healthcare services. There are also several places of worship in the area for those looking to maintain spiritual connections. In terms of leisure activities, there are cafes, restaurants, and parks within close proximity providing opportunities for socialization and recreation. Additionally, the presence of pharmacies ensures easy access to medication and healthcare essentials. Overall, this neighborhood offers a diverse range of resources and conveniences that make it a suitable option for senior living.

Physicians

• Perry Orthopedics & Sports Medicine (0.7 miles)
• Cotswold Medical Clinic (1 miles)
• Paviol Dermatology (1.1 miles)
• Carolina Asthma & Allergy Center (1.2 miles)
• Dermatologic Laser Center (1.2 miles)
• OrthoCarolina South Park (2.7 miles)
• Novant Health Imaging Southpark (3.1 miles)

Places of Worship

• St Gabriels Catholic Church (1.3 miles)
• St John's Baptist Church (1.9 miles)
• Covenant Presbyterian Church (2.5 miles)
• First Baptist Of Charlotte: Family Life Center (2.7 miles)
• Sharon Baptist Church (4.7 miles)
• Carmel Baptist Church (6.1 miles)
• Calvary Church (7.2 miles)

Cafes

• Villanis Bakery (2 miles)
• Starbucks (3.1 miles)
• Jeni's Splendid Ice Creams (3.2 miles)
• Smelly Cat Cof (4.1 miles)
• Hex Coffee (4.3 miles)
• Starbucks (6.4 miles)
• Panera Bread (7.4 miles)

Restaurants

• Hawthorne's NY Pizza & Bar (2 miles)
• Common Market (2.1 miles)
• The Workman's Friend (2.2 miles)
• Amelie's French Bakery - Park Road (2.3 miles)
• Chick-Fil-A (2.5 miles)
• White Duck Taco Shop (2.6 miles)
• The Cheesecake Factory (2.8 miles)

Pharmacies

• CVS Pharmacy (2.1 miles)
• Walgreens (2.6 miles)
• Family Care Specialty Pharmacy (2.8 miles)
• CVS Pharmacy (3.5 miles)
• CVS Pharmacy (4.4 miles)
• Walgreens (4.9 miles)
• Walgreens (5.3 miles)

Parks

• Sedgefield Neighborhood Park (2.7 miles)
• Little Sugar Creek Greenway (2.9 miles)
• First Ward Park (3.1 miles)
• Romare Bearden Park (3.4 miles)
• Fourth Ward Park (3.4 miles)

Transportation

• Sugar Creek Station (4.5 miles)
• Roush Air (7.3 miles)
• LYNX University City Boulevard Station (7.4 miles)
• Runway (7.6 miles)
• Concourse D (7.6 miles)
• American Airlines (7.6 miles)
• American Express Centurion Lounge (7.7 miles)

Theaters

• AMC Carolina Pavilion 22 (6.6 miles)

Hospitals

• Carolinas Medical Center-Pineville (7.5 miles)