7325 Swan Run Road, Charlotte, NC 28226
For more information about senior living options: (844) 490-3973
Sylena in admissions is professional, caring, and transparent, making families feel they are making the right decision for their aging loved ones. The staff at Spring Arbor of Steele Creek are friendly, caring, and respectful. They spend time with residents and even paint their fingernails. Residents enjoy living there and are forming friendships with staff and other residents. The environment during tours radiates warmth and dignity, with home-like decor and spaces. Rebekah is the positive face of Wickshire's care, diligently helping families and guiding tours. Allison Smidt is extremely professional, knowledgeable, and empathetic in helping families. The Wickshire team shows love and kindness to residents, including taking time to dance, walk, and listen. Wickshire Steele Creek is described as one of the top options in elder care.The landscape of senior living in Charlotte has been shaped by the arrival of new ownership and direction, a shift that has left families weighing comfort, safety, and peace of mind in equal measure. In this mix of experiences, two names keep surfacing: Spring Arbor of Steele Creek, newly under different ownership, and Wickshire Steele Creek, which has been the subject of contrasting stories as changes unfolded. For many families, the decision to place a loved one in care hinges on daily interactions, the character of staff, and what happens when people aren't in the room to advocate for them. Across the reviews, the thread that runs strongest is the belief that genuine kindness and attentive care matter most, even when the setting is evolving.
On one hand, Spring Arbor of Steele Creek consistently emerges as a place described by families as warm, respectful, and deeply supportive. One reviewer highlighted the admissions process as a moment when professionalism met empathy; Sylena in admissions was praised not only for being transparent and courteous but for helping families feel confident that they were making the right choice for an aging parent. The people who interact with residents - caregivers, nurses, and front desk staff - are repeatedly characterized as friendly, caring, and respectful. Beyond the basics of daily care, there are small, meaningful gestures that matter a lot to families: staff spending time with residents, painting fingernails, and fostering a social atmosphere in which residents are forming friendships. For a family navigating the emotional current of a loved one's transition, having staff who convey warmth and genuine concern can be as impactful as the care plan itself.
A marketer's eye finds a second, complementary frame for Spring Arbor: during a tour, the environment radiates warmth and dignity, with decor, lighting, and common spaces intentionally arranged to feel home-like. The atmosphere is described as comforting to both residents and their families, which can ease the anxiety that often accompanies a placement decision. In these accounts, the physical setting aligns with the emotional intent - spaces that feel navigable and inviting, designed to nurture social interaction and a sense of belonging. Taken together, these observations paint a picture of Spring Arbor that aligns with what many families say they want: a welcoming first impression that continues into everyday care, making the transition feel less abrupt and more like joining a community.
The narrative around Wickshire Steele Creek is more complex, reflecting a period of upheaval and, for some families, troubling experiences as ownership and management shifted. A crucial turning point cited by multiple voices is Wickshire's shutdown and subsequent sale to Spring Arbor in 2024, a change that many hoped would translate into improved operations and safety. Yet alongside the hopeful recollections, there are persistent concerns from former residents' families about unresolved issues from the past. One account describes a prolonged outage of room phones during hospice care, which prevented simple celebrations - such as a family member receiving a Valentine's message - because calls could not reach the room. The frustration is amplified by what is perceived as poor communication: the main line often unanswered, forcing families to rely on direct lines that may be outside their time zone, complicating coordination from afar. These details contribute to a broader sense of neglect that some families say colored their experience before the change in ownership.
Within Wickshire's history, some reviews recount deeply troubling incidents that families say left lasting scars. Allegations include the administration of incorrect medications, resulting in a resident becoming semi-comatose, and a prolonged struggle to secure reimbursement for ambulance and hospital costs tied to a care error. Additional concerns involve alleged theft of belongings and checks, suggesting a pattern of security vulnerabilities that would understandably erode trust. Reports of preventable injuries - falls and other accidents - paired with delays in notifying families about a loved one's death, argue for a disturbing breakdown in accountability and communication. For anyone reading these accounts, the tone is one of urgency and disappointment: when a facility feels more focused on internal issues than on residents' safety and dignity, families are left scrambling to understand what happened and to seek accountability.
Several reviewers, however, offer a counterpoint that complicates any single narrative. There are moments of praise for Wickshire Steele Creek that linger despite broader concerns. Some families recount interactions with specific staff members - such as Rebekah, Allison, Steve, Joy, and Sandra - who demonstrated professionalism, empathy, and a personal touch that made a tangible difference. Rebekah, in particular, is described as the positive face of the facility, diligently guiding families during assessments and even engaging directly with residents to build trust and comfort. Allison Smidt is remembered for her clarity, thorough answers, and genuine concern for a family's situation, while other staff noted for their responsiveness and willingness to address concerns also left a positive impression. In those moments, the care experience feels personal and attentive, underscoring that even in a challenging environment, there can be staff who go the extra mile to ensure a loved one feels seen and supported.
What emerges from these interconnected narratives is a portrait of two care communities with distinct strengths and challenges. The Spring Arbor path is described by families as aligned with the care they hoped for: a respectful, home-like environment where admissions staff are transparent, staff cultivate relationships with residents, and the facility's atmosphere supports social connection and everyday joy. Wickshire Steele Creek, in contrast, carries a more fraught history for some families - one filled with serious concerns about safety, communication, and incidents that people will carry with them long after a loved one has passed. Yet within Wickshire's broader story, there are also voices of gratitude for individual staff members who offered professional guidance, kindness, and a human connection at critical moments of transition.
As families weigh their options, several threads remain consistently important: the ease and warmth of the admissions process, the daily reality of staff interactions, the reliability of essential systems (such as phones and alarms), and the ability of a community to balance dignity with practical support. The new ownership of Spring Arbor appears to bring a renewed focus on transparency, personalized attention, and a resident-centered culture that many reviewers value highly. Meanwhile, the Wickshire history serves as a cautionary tale that highlights how quickly a community's trust can be stretched when communication falters or safety concerns arise - and how transformative strong, compassionate staff can be when they rise to meet families' needs during stressful transitions.
In the end, the stories converge on an essential truth: the decision to place a loved one in a senior care setting rests on the daily experience of care, the integrity of staff, and the sense of partnership families feel with the people responsible for their loved one's well-being. Whether through Spring Arbor's welcoming admissions process and home-like atmosphere or through Wickshire's moments of dedicated care amidst a more troubled history, families are looking for environments where residents not only receive necessary help but also feel valued, respected, and connected. The overarching hope reflected in these accounts is clear: that care communities continue to learn, improve, and listen so that every person's remaining days are marked by dignity, safety, and genuine human connection.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Charlotte Douglas International (11 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Springs Family Care Home is an inviting and warm assisted living community located in Charlotte, NC. Our dedicated staff provide board and care services to ensure that our residents receive the support they need while maintaining their independence.
Our fully furnished facility offers a comfortable atmosphere where residents can feel at home. They can enjoy delicious meals in our dining room that cater to their special dietary restrictions. We also provide housekeeping services to ensure that their living spaces are always clean and tidy.
At Springs Family Care Home, we prioritize the well-being of our residents. We offer assistance with daily activities such as bathing, dressing, and transfers. Our staff coordinates with healthcare providers to ensure that each resident's specific needs are met, including medication management and diabetes diets.
We understand the importance of staying connected with loved ones and the outside world, which is why we provide telephone service and Wi-Fi/high-speed internet access for our residents. They can also take advantage of our outdoor space and garden to relax or engage in leisurely activities.
Transportation arrangements for medical appointments are made for our residents, ensuring they have easy access to the healthcare they require. In addition to medical services, there are numerous cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals just a short distance from our community.
To foster a sense of community and engagement among our residents, we offer scheduled daily activities to keep them entertained and socially active.
At Springs Family Care Home, we strive to create a supportive environment where each resident can thrive and enjoy their golden years with dignity and comfort.
Springs Family Care Home is located at 7325 Swan Run Road, Charlotte, NC 28226 in Mecklenburg County, North Carolina
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