Information last verified:
7325 Swan Run Road, Charlotte, NC 28226
For more information about senior living options: (844) 490-3973
The Sales & Marketing Director made the move-in process smooth, organized, and exactly as promised, with a follow-up to ensure things were going well. The Executive Director sets a high standard for the community and is professional, approachable, and hands-on. The Director of Nursing cares deeply for residents, and daily care has been outstanding. The Food Service Director goes above and beyond to honor residents' dietary needs, giving families real peace of mind. The facility radiates warmth and dignity, with décor and common spaces designed to feel home-like. Wickshire Steele Creek is a wonderful community for seniors, with enthusiastic staff who are friendly, compassionate, and dedicated.
They describe the facility as a terrible place to send a loved one, especially someone needing memory care, calling it elder abuse. They report an exorbitant upfront fee of $10,000 plus $5,500 per month in rent, $300 for memory care, and an $800 medication bill despite providing all necessary meds, and seek refunds. They note serious lapses in basic care: failure to follow a diabetic diet, a nurse nearly giving a cupcake, days without proper showering, a malfunctioning toilet leading to soiling, consistently unclean rooms, medications given at wrong times, and staff unaware of incontinence. They claim staff tried to shift blame and management failed to address issues, stating the facility should be investigated and the neglect was unacceptable given the cost and promises of personalized care. They describe ongoing safety and communication failures at Wickshire, including broken phones for weeks, lack of staff responsiveness, and the new ownership not improving conditions. They recount extreme incidents: medication causing a resident to become semi-comatose, theft of checks, multiple fall injuries, a death not promptly disclosed to family, and hospice staff being contacted hours later.Springs Family Care Home in Charlotte is best suited for families seeking a smaller, home-like assisted living experience where leadership is visible and residents are treated as individuals. The community is a good fit for those who value daily warmth, personal attention, and a setting that prioritizes relationship-building between residents and staff. When the focus is on comfort, simple pleasures, and consistent routines, Springs offers a sense of belonging that many families want for a loved one who does not require hospital-level intervention every day. It is especially appealing to families who want clear, ongoing communication with a hands-on administrator and a nursing team that demonstrates steadiness and accessibility in day-to-day care.
For families contemplating alternatives, several red flags emerge from the broader local landscape that are worth weighing against Springs’ potential strengths. Those whose loved ones require robust memory-care programming, complex medical supervision, or highly predictable budgeting may want to compare options with a demonstrated track record in memory-care units, explicit pricing transparency, and more established medication-management systems. In particular, facilities that have faced billing disputes, up-front admissions fees, or volatile leadership turnover should prompt careful scrutiny of contracts, service levels, and long-term stability before committing. If the priority is unequivocal, consistently high-level nursing oversight and turn-key memory-support, it is prudent to broaden the search to communities with a longer, clearer history in those specific areas.
Across the Charlotte market, the strongest advantages in best-in-class options typically include hands-on executive leadership, nurses who regularly check in on residents, and a culture of staff who go beyond basic care to engage residents in meaningful activities and personalized dietary plans. When such strengths are present, they can meaningfully offset occasional downsides like staffing gaps or occasional maintenance and transportation hiccups. The most compelling cases for Springs hinge on this same pattern: a proactive leadership team, reliable daily oversight, and a commitment to individualized routines and preferences. If Springs demonstrates these elements, especially visible administrator presence, proactive care planning, and attentive meal and activity programming, the resulting daily quality of life can be substantial enough to outweigh some operational imperfections.
Where Springs will earn trust is in how it handles its concrete cons. The most salient concerns to vet are pricing transparency, medication management reliability, and the consistency of staffing and transport services. Families should seek a detailed, itemized explanation of all fees, a clear description of what is included in monthly charges, and a written policy for refunds or disputes. Medication administration should be tracked with a precise schedule and corroborated by direct caregiver notes, ensuring that a loved one never experiences missed doses or timing errors. Staffing consistency, especially on weekends, and dependable transportation to appointments or activities are essential to prevent disruptions in care and routine. If these pieces are in place, Springs’ advantages in personal care and family communication become much more persuasive.
During due diligence, families should pursue practical, goal-oriented questions. Ask about nurse-to-resident ratios on different shifts, how dementia or memory-care needs are addressed, and who coordinates therapy services. Request to review sample menus tailored to dietary restrictions, and inquire about the frequency of housekeeping and room maintenance checks. Inspect how complaints are handled and how progress on concerns is tracked and communicated to families. It is equally important to tour with a specific eye on how staff interact with residents in real time, how the building feels in terms of cleanliness and safety, and whether family members are encouraged to participate in care planning. A trial stay or short-term respite, if offered, can reveal how well the routine translates into everyday life.
In evaluating Springs against nearby options, balance the upside of a smaller, family-centered atmosphere with the realities of a larger, more standardized memory-care environment elsewhere. Facilities that have earned praise for engaged, compassionate staff and a warm community vibe tend to keep residents socially connected and emotionally well. Yet even strong peer facilities have faced criticisms about phone systems, scheduled transportation reliability, or episodic lapses in care during transitions or staffing shortages. The best choice will align values: a real commitment to resident dignity, transparent pricing, dependable operations, and a leadership team whose presence is felt by residents and families alike. Springs can become that standout choice if it cultivates steady staffing, precise medication practices, and a transparent, proactive approach to resolving concerns.
Ultimately, Springs Family Care Home offers a practical pathway for families who want a humane, attentive, and personally tailored living environment in Charlotte. If the key priority is a well-managed, neighborly setting with constant director-level involvement and a responsive care team, Springs can deliver a quality experience that feels like a true home for a loved one. However, for families with high-acuity needs, a requirement for unassailable budgeting predictability, or a non-negotiable demand for a formal memory-care program, it is wise to compare alternatives with a proven track record in those domains. The decision should hinge on three pillars: leadership accessibility and care oversight, transparent and stable pricing, and dependable day-to-day operations that keep the resident’s routines, health, and dignity front and center. If these align, Springs becomes a compelling choice in Charlotte’s assisted-living landscape.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Charlotte Douglas International (11 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Springs Family Care Home is an inviting and warm assisted living community located in Charlotte, NC. Our dedicated staff provide board and care services to ensure that our residents receive the support they need while maintaining their independence.
Our fully furnished facility offers a comfortable atmosphere where residents can feel at home. They can enjoy delicious meals in our dining room that cater to their special dietary restrictions. We also provide housekeeping services to ensure that their living spaces are always clean and tidy.
At Springs Family Care Home, we prioritize the well-being of our residents. We offer assistance with daily activities such as bathing, dressing, and transfers. Our staff coordinates with healthcare providers to ensure that each resident's specific needs are met, including medication management and diabetes diets.
We understand the importance of staying connected with loved ones and the outside world, which is why we provide telephone service and Wi-Fi/high-speed internet access for our residents. They can also take advantage of our outdoor space and garden to relax or engage in leisurely activities.
Transportation arrangements for medical appointments are made for our residents, ensuring they have easy access to the healthcare they require. In addition to medical services, there are numerous cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals just a short distance from our community.
To foster a sense of community and engagement among our residents, we offer scheduled daily activities to keep them entertained and socially active.
At Springs Family Care Home, we strive to create a supportive environment where each resident can thrive and enjoy their golden years with dignity and comfort.
Springs Family Care Home is located at 7325 Swan Run Road, Charlotte, NC 28226 in Mecklenburg County, North Carolina
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