Legacy Heights Senior Living Community
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11230 Ballantyne Trace Court, Charlotte, NC 28277
For more information about senior living options: (844) 490-3973
Legacy Heights Senior Living Community is a very nice place and very clean, with attentive staff members who are careful about COVID protocols. The facility provides excellent physical therapy and has individual dining rooms on each floor. Diana and her team at Legacy Heights are comforting, compassionate, and make the transition for loved ones smooth. Legacy Heights has experienced and caring staff members who go above and beyond to ensure residents are comfortable and engaged. Residents at Legacy Heights receive exceptional care from a compassionate and dedicated staff. Legacy Heights provides engaging activities for residents, including musical performers, making it an enjoyable living environment. The staff at Legacy Heights is patient, friendly, and treats residents like family from the moment they walk in the door. The management team at Legacy Heights is welcoming, helpful, and addresses concerns of resident family members. The caregivers at Legacy Heights are devoted to providing exceptional care and are monitored carefully to maintain high standards of care. Legacy Heights is a warm and friendly facility with excellent staff that treats residents like family instead of just customers.
The facility needs some care and is severely understaffed. Many staff members are not happy, which affects the quality of care. Long wait times when calling for assistance, up to an hour. Night staff can be surly. Jewelry was stolen from a resident and staff members were mean to him. Room cleanliness was lacking, with dirty bathroom and unmade bed. Belongings went missing, including a wallet and bedding. Staff did not try to assist the resident with mobility using his walker. Food quality was poor and insufficient. Rooms were filthy despite the overall appearance of the building. Neglectful care resulted in the contraction of gangrene and death for one resident.Legacy Heights Senior Living Community is highly praised by one reviewer who commends the community for its cleanliness and strict adherence to COVID protocols. They appreciate the home-like atmosphere and attentive staff members who cater to their mother-in-law's needs, including specific meal preferences and physical therapy. The reviewer also mentions the outbreak of COVID in the facility, which has limited activities recently. However, they still find the separate dining rooms on each floor and close proximity of the physical therapy room convenient.
On the other hand, another reviewer expresses disappointment with Legacy Heights Community, particularly in the memory care unit where their husband was staying. They highlight issues such as stolen jewelry and a neglected room when he was hospitalized for two weeks. The reviewer also claims that staff members were unresponsive and that their husband complained about inadequate food portions. While they acknowledge that some staff members were fine, overall, this reviewer does not recommend the facility due to these negative experiences.
In contrast, a third reviewer shares a positive experience with Legacy Heights' memory care center. They express gratitude towards Diana and her team for providing attention, compassion, and respect to their husband. The reviewer emphasizes that all employees from every department go above and beyond in caring for him. They are pleased with the cleanliness of the facility, high grooming standards, quality food, and exceptional service provided by all staff members.
Another satisfied family member praises Diana and her team at Legacy Heights for making them feel comfortable during a difficult time when moving their mom into memory care. They appreciate Diana's honesty regarding what is best for their mother's needs based on her expertise and tenure at the facility.
Furthermore, Legacy Heights receives positive feedback from a professional who refers clients to them. This individual highlights how the facility goes out of its way to ensure residents are well cared for while also being available for families when needed.
Lastly, a content family member states that Legacy Heights is an excellent place for their loved one. They emphasize the experience and care provided, along with the staff's compassion towards residents.
In conclusion, reviews of Legacy Heights Senior Living Community present mixed feedback. While some reviewers express satisfaction with the facility's cleanliness, attentive staff members, and quality care provided to their loved ones, others share negative experiences related to theft, neglect, and understaffing issues. It is important for individuals considering Legacy Heights as an option to conduct thorough research and consider multiple perspectives before making a decision.
122 resident community capacity
Studio apartments
Assisted Living
Memory Care
Air-conditioning
Beautician on-site Beauty salon
Cable or satellite TV
Cafe
Computer center
Dining room
Financing advice
Fitness room
Fully furnished
Gaming room
Garden Guasts at mealtime
Guest parking Home sale assistance
Housekeeping services
Kitchenette
Laundry
Move-in coordination
Outdoor space
Party space
Pet friendly
Private bathrooms Resident parking
Respite or short term stays offered
Restaurant-style dining
Small library TV room
Telephone VA Benefits Consultation
Wellness center
Wi-Fi/high-speed internet
Community operated transportation Transportation & parking Transportation arrangement Transportation arrangement (non-medical) Transportation to doctors appointments
12-16 hour nursing
24-hour call system 24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers Coordination with health care providers Dementia waiver
Diabetes diet
Hospice waiver Meal preparation and service
Medication management
Mental wellness program Mild cognitive impairment
Physical therapy
Special dietary restrictions Specialized memory care programming
Transportation arrangement (medical) Transportation to doctors appointments Diabetes diet Low / no sodium Low fat Room service Special dietary restrictions Vegetarian Activities off-site
Arts and crafts
Book club Community-sponsored activities
Concierge services
Cooking club
Educational speakers / life long learning Fitness programs
Games Gardening club
Live musical performances
Planned day trips
Religious services Resident-run activities Scheduled daily activities Stories
Wii bowling
EnglishLegacy Heights Senior Living Community in Charlotte, NC is an exceptional assisted living community that specializes in memory care. Our dedicated staff and comprehensive services provide a warm, safe, and enriching environment for seniors with memory-related conditions.
At Legacy Heights, we prioritize the individual needs and preferences of our residents. With 24-hour supervision and a 24-hour call system, we ensure their safety and security at all times. Our experienced team provides assistance with daily activities such as bathing, dressing, and transfers while coordinating with healthcare providers to deliver personalized care.
We understand the importance of mental wellness for our residents. That's why we offer specialized memory care programming and a mental wellness program to engage their cognitive abilities. Our physical therapy services cater to their mobility needs, ensuring they stay active and healthy.
Meals at Legacy Heights are a true delight. From low/no sodium options to vegetarian dishes, our dining experience accommodates special dietary restrictions without compromising taste or nutritional value. Residents can enjoy room service or restaurant-style dining in our cozy dining area.
Our community boasts an array of amenities to enhance the quality of life for our residents. Whether visiting the beautician in our on-site salon, utilizing the computer center, or staying fit in our fitness room, there is something for everyone at Legacy Heights. Our residents can also relax in the garden or outdoor spaces or socialize with friends in the gaming room, TV room, or small library.
We strive to make each day vibrant and engaging by offering various activities such as arts and crafts, educational speakers, live musical performances, gardening clubs, fitness programs, games, and more. Planned day trips allow residents to explore nearby attractions while resident-run activities promote a sense of community involvement.
Having essential facilities nearby is crucial for convenience and accessibility. At Legacy Heights Senior Living Community, we are proud to be located close to cafes, parks pharmacies physicians' offices places of worship hospitals theaters ensuring that necessary amenities are easily accessible.
To simplify the move-in process, our team offers move-in coordination and financing advice. We are also pet-friendly, allowing residents to bring their beloved companions with them.
With Legacy Heights, families can feel reassured that their loved ones are receiving exceptional care and residing in a community that nurtures their well-being. Come and experience the highest standard of memory care at Legacy Heights Senior Living Community in Charlotte, NC.
Legacy Heights Senior Living Community offers Studio apartments.
Legacy Heights Senior Living Community is located at 11230 Ballantyne Trace Court, Charlotte, NC 28277 in Mecklenburg County, North Carolina
The array of features at Legacy Heights Senior Living Community plays a crucial role in enhancing the quality of life for residents with dementia or Alzheimer's disease. The 24-hour supervision ensures that residents receive constant support and immediate attention, creating a safe environment that minimizes risks associated with cognitive decline. Assistance with activities of daily living, such as bathing and dressing, fosters independence while addressing personal needs, which can be particularly challenging for those with memory impairments. Coordination with healthcare providers ensures that medical needs are consistently met, and the dementia waiver allows access to specialized care tailored for individuals facing cognitive challenges. Meal preparation and service promote nutritional health, while medication management helps prevent complications from missed dosages or incorrect administration. Programs focused on mental wellness and physical therapy cater to both emotional support and physical health, allowing residents to engage in meaningful activities designed specifically for their cognitive stage. Lastly, transportation arrangements facilitate access to medical appointments, reinforcing the community's commitment to comprehensive care and well-being for each resident.
Legacy Heights Senior Living Community on seniors.fyi includes 25 photos including images showing interior, decor, windows, bedroom, landscaping, dining, artwork, building, and more.
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