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Legacy Heights Senior Living Community in Charlotte, NC

Legacy Heights Senior Living Community is an assisted living and memory care community in Charlotte, NC.

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Legacy Heights Senior Living Community in Charlotte, NC

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  • Interior

    Spacious living room with a fireplace, ceiling fan, and wooden flooring.

  • Outdoors

    A peaceful courtyard with greenery, a bench, and a gazebo next to a brick building.

  • Decor

    A cozy bedroom with a neatly made bed, decorative pillows, and framed artwork on the walls.

  • Living Room

    A cozy living room with a fireplace, television, and comfortable seating.

  • Building

    Entrance to a healthcare facility with well-maintained landscaping and signage.

  • Architecture

    A bright sunroom with large windows and comfortable seating, offering a view of the garden outside.

  • Bedroom

    A cozy bedroom with a neatly made bed and a lamp on the nightstand.

  • Trees

    A tranquil outdoor patio surrounded by lush greenery, featuring comfortable seating and elegant design.

  • Windows

    A cozy dining room with wooden furniture and decorative wall art.

  • Dining

    A well-furnished dining room with a wooden table, chairs, and decorative elements by large windows.

  • Landscaping

    A serene patio area with a pergola, surrounded by lush greenery and furnished with tables and chairs.

  • Lighting

    A cozy salon interior featuring a barber chair, mirror, and stylish decor.

  • Entrance

    A welcoming entrance to a modern building with a sign, surrounded by well-maintained landscaping under a blue sky.

  • Artwork

    A community meeting area with arranged chairs, a piano, and artwork on the walls.

11230 Ballantyne Trace Court, Charlotte, NC 28277

For more information about senior living options: (866) 208-4318

4.2 from 66 reviews
5 stars
46
4 stars
9
3 stars
1
2 stars
0
1 stars
10

Seniors.FYI Elite Community Awards

Top 5% Senior Living Community in 2019

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Overall Review of Legacy Heights Senior Living Community

common 26 reviews mention this

Activities and social time stand out

Residents describe a busy schedule with frequent activities and outings.

A large number of residents and families say their loved ones stay engaged, with activities they can join throughout the day. Reviews mention exercise classes and groups, plus programs like live music, happy hour, bingo, and scheduled outings by bus. A few reviews are more cautious, saying there were stretches with limited engagement or residents spending too much time watching TV, but many others describe the opposite day-to-day experience.

caveat 17 reviews mention this

Food quality is a mixed point

Dining gets strong compliments, but some reviews call the food poor.

Several families say the meals are good or even excellent, and one person says they can smell food cooking during visits. Others mention specific preferences being accommodated, with residents offered choices. On the negative side, a few reviews describe consistently horrible or not-enough food, including one complaint that food quality was a problem compared with expectations. That split suggests dining experience may vary by unit, timing, or staff.

  • A cozy dining room with wooden furniture and decorative wall art.
  • A well-furnished dining room with a wooden table, chairs, and decorative elements by large windows.
  • A cozy dining room with elegantly set tables and chairs, featuring a large window allowing natural light to fill the space.
common 31 reviews mention this

Staff communication is repeatedly mentioned

Many reviews praise staff as patient, warm, and responsive to families.

Across many reviews, families describe the team as friendly, patient, and attentive—often highlighting communication and reassurance. Several people specifically mention staff monitoring concerns, helping residents stay comfortable and involved, and addressing questions from loved ones. At the same time, there are also critical reviews that describe understaffing, long call-button response times, and situations where promised care didn’t happen. Read together, the reviews point to a wide range of experiences depending on timing and staffing.

caveat 10 reviews mention this

Memory care care quality varies

Memory care reviews include both reassurance and serious concerns about neglect.

For memory care, some families say caregivers provide compassionate support and that staff keep residents safe and engaged, including communication with families during transitions. They also describe routine care such as bathing support and help with daily needs. Other reviews are far more negative, alleging neglect, lack of stimulation, missed promised showers, delayed attention when help is needed, and medication-related issues. Because both views appear in the reviews, it’s important to ask detailed questions about day-to-day staffing and how care plans are followed in practice.

caveat 3 reviews mention this

Cost and payment options get flagged

Multiple reviewers call the community expensive and note limited payment options.

Some families describe the community as pricey, including one review that frames the price as an issue relative to what’s delivered. Another review says there was no Medicaid option, which may narrow eligibility for some buyers. These concerns appear alongside many positive comments, so budgeting and payment fit are worth confirming early during the decision process.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 122 resident community capacity 122 resident community capacity
  • Studio apartments Studio apartments

Types of Care

  • Assisted Living Assisted Living
  • Memory Care Memory Care

Amenities

  • Air-conditioning Air-conditioning
  • Beautician on-site Beautician on-site
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Cafe Cafe
  • Computer center Computer center
  • Dining room Dining room
  • Financing advice Financing advice
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Guasts at mealtime Guasts at mealtime
  • Guest parking Guest parking
  • Home sale assistance Home sale assistance
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Laundry Laundry
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Party space Party space
  • Pet friendly Pet friendly
  • Private bathrooms Private bathrooms
  • Resident parking Resident parking
  • Respite or short term stays offered Respite or short term stays offered
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • TV room TV room
  • Telephone Telephone
  • VA Benefits Consultation VA Benefits Consultation
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Charlotte Douglas International (13 miles away) Charlotte Douglas International (13 miles away)
  • Community operated transportation Community operated transportation
  • Transportation & parking Transportation & parking
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Coordination with health care providers Coordination with health care providers
  • Dementia waiver Dementia waiver
  • Diabetes diet Diabetes diet
  • Hospice waiver Hospice waiver
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Mild cognitive impairment Mild cognitive impairment
  • Physical therapy Physical therapy
  • Special dietary restrictions Special dietary restrictions
  • Specialized memory care programming Specialized memory care programming
  • Transportation arrangement (medical) Transportation arrangement (medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Dining

  • Diabetes diet Diabetes diet
  • Low / no sodium Low / no sodium
  • Low fat Low fat
  • Room service Room service
  • Special dietary restrictions Special dietary restrictions
  • Vegetarian Vegetarian

Activities

  • Activities off-site Activities off-site
  • Arts and crafts Arts and crafts
  • Book club Book club
  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Cooking club Cooking club
  • Educational speakers / life long learning Educational speakers / life long learning
  • Fitness programs Fitness programs
  • Games Games
  • Gardening club Gardening club
  • Live musical performances Live musical performances
  • Planned day trips Planned day trips
  • Religious services Religious services
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities
  • Stories Stories
  • Wii bowling Wii bowling

Languages Spoken

  • English English

Nearby Places of Interest

Theaters

  • Regal Stonecrest at Piper Glen 4DX, IMAX & RPX (0.3 miles)
  • Redstone 14 (4.5 miles)
  • AMC Carolina Pavilion 22 (4.7 miles)

Restaurants

  • Chick-Fil-A (0.4 miles)
  • Cabo Fish Taco (1 miles)
  • Bad Daddy's (1.6 miles)
  • McDonald's (1.6 miles)
  • Viva Chicken (1.6 miles)
  • Duckworth's Grill & Taphouse Rea Farms (2.6 miles)
  • Andy's Frozen Custard (2.8 miles)

Parks

  • Blakney Park (1.4 miles)
  • Bridgemill Park (5.9 miles)

Cafes

  • Starbucks (1.6 miles)
  • Starbucks (1.8 miles)
  • Starbucks (2.9 miles)
  • Panera Bread (2.9 miles)
  • Starbucks (3.6 miles)
  • Chatty Cathy s Coffeehouse (5.2 miles)
  • Starbucks (6.1 miles)

Pharmacies

  • CVS Pharmacy (1.6 miles)
  • CVS Pharmacy (1.8 miles)
  • Walgreens (1.9 miles)
  • CVS Pharmacy (2.8 miles)
  • Walgreens (2.8 miles)
  • CVS Pharmacy (3 miles)
  • Walgreens (3.5 miles)

Physicians

  • Piedmont Plastic Surgery & Dermatology (1.9 miles)
  • Ballantyne Pediatric Associates (2 miles)
  • Carolina Sinus Centers - Charlotte (2.3 miles)
  • Ballantyne Family Medicine (2.7 miles)
  • Novant Psychiatry (2.8 miles)
  • Pineville Pediatrics (3.2 miles)
  • Carmel Family Physicians (3.6 miles)

Places of Worship

  • Calvary Church (1.9 miles)
  • Elevation Church - Ballantyne (2.8 miles)
  • Providence Presbyterian Church (2.8 miles)
  • Sharon Baptist Church (5 miles)
  • Morningstar Fellowship Church (5.2 miles)
  • Carmel Baptist Church (5.3 miles)
  • St Gabriels Catholic Church (7.8 miles)

Hospitals

  • Carolinas Medical Center-Pineville (3.8 miles)

Frequently Asked Questions

What floor plans and room types does Legacy Heights Senior Living Community offer?
Where is Legacy Heights Senior Living Community?
Does Legacy Heights Senior Living Community provide care for residents with dementia or Alzheimer's disease?
What photos are available for Legacy Heights Senior Living Community in Charlotte, North Carolina?

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Related Resources

  • dementia stagesUnderstanding Dementia Through Its Seven Stages: A Comprehensive Look at Progression and Expectations

    Dementia encompasses a range of cognitive impairments characterized by types such as Alzheimer's and vascular dementia, and follows a seven-stage progression model known as the Global Deterioration Scale (GDS), highlighting varying symptoms and decline timelines. Early detection allows for lifestyle adjustments to potentially slow progression, while caregivers need support and resources to manage the challenges involved in caring for affected individuals.

  • how to prevent memory loss in old ageSafeguarding Your Memory Through the Golden Years: Eight Ways to Preserve Cognitive Health

    The article presents eight strategies for preserving cognitive health and memory in older adults, emphasizing a nutrient-rich diet, regular exercise, intellectually stimulating activities, adequate sleep, social connections, stress management techniques, limiting harmful substances, and regular medical checkups to mitigate age-related memory decline.

  • activities of daily livingComprehensive Insights into Activities of Daily Living (ADLs) and Their Assessment

    Activities of Daily Living (ADLs) are fundamental tasks vital for an individual's independence, particularly in older adults over 85, and include functions like bathing and dressing; assessing ADLs alongside Instrumental Activities of Daily Living (IADLs) helps determine the level of required assistance due to age-related health challenges. Tailored support plans, involving family and community resources, are essential for maintaining dignity and autonomy in assisted living environments.

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