Pavilion Health Center At Brightmore

Pros

• Some nurses and therapists were nice.
• The facility was visually appealing.
• Physical therapy and occupational therapy were reliable and helpful (in one case).
• Therapy staff seemed to be knowledgeable.
• The facility is located on a campus with other facilities that have a better reputation.

Cons

• Patients are neglected and staff is unavailable at night.
• Sanitary conditions are in violation of regulations.
• Food is described as awful and served cold.
• Safety of patients is almost nonexistent.
• Staff members are uncaring, hostile, and unresponsive to patient needs.
• Rehabilitation services are extremely limited.
• Communication between staff and patients/family is unacceptable or nonexistent.
• Understaffing and lack of management concern for patient care.
• Lack of medication administration and delays in meal service observed.
• Phone calls and messages are not answered or returned promptly.
• Nurses and staff members are described as unintelligent or rude.
• Overall experience is considered the worst ever for some individuals' loved ones.
• Lack of customer care, communication, and responsiveness to concerns raised by family members.
• Poor quality physical therapy services provided despite focus on financial gain.
• Neglect of hygiene care for patients reported by multiple reviews.

Review

Multiple reviews have voiced serious concerns about the quality of care provided at the Pavilion at Brightmore. Patients reported feeling neglected, with no staff present during the night, leading to concerns over safety and sanitation violations. The food was consistently described as awful and often served cold, while patient communication and overall care were deemed unacceptable.

One reviewer recounted a particularly distressing incident where they visited their mother only to find her still waiting for morning medications and breakfast at noon. With only one overwhelmed staff member available, the situation was chaotic, and there was no supervisor or manager on hand to address the issue. In desperation, the reviewer called the police and an ambulance to have their mother transferred.

Another reviewer highlighted the lack of communication and subpar care experienced by their loved one with dementia at the facility. Despite friendly nurses and therapists, the overall level of care was deemed minimal and focused primarily on generating revenue rather than providing quality assistance. The need for a complete overhaul of management was emphasized as it impacted not just this facility but also tarnished the reputation of other on-campus facilities.

Multiple reviews criticized communication issues between staff members, patients, and families. Phone calls went unanswered, messages were left ignored, and immediate family members felt out of touch with their loved ones' wellbeing due to a lack of updates. On top of that, nursing assistance was slow in arriving when needed, leaving patients feeling neglected.

Hygiene care also suffered due to understaffing, with delays in prompt responses when assistance was required. One reviewer mentioned removing their family member from the health center due to concerns over safety and wellbeing. Another described how their relative pleaded for help and felt like a burden instead of receiving adequate support from staff.

The negative experiences extended beyond inadequate care towards negligence in general operations. Serving times for food were inconsistent or non-existent due to a lack of scheduling. Staff members showed little interest in interacting with patients unless directly prompted. Reviews pointed out that therapy services were the only reliable aspect of the facility, with physical and occupational therapists receiving praise for their friendliness and helpfulness.

Additional concerns included rude staff members and a lack of responsiveness towards calls from concerned family members. A reviewer expressed frustration at being unable to reach the facility due to their voicemail being full, leading to worry about their relative's safety during the ongoing pandemic. The overall lack of customer care left a lasting negative impression on this particular reviewer.

Furthermore, there were complaints about medication delays and issues with identifying staff members responsible for administering medications or injections. Cold meals were consistently served, leading to dissatisfaction among patients. The facility was also criticized for understaffing at night, resulting in one male employee attending to numerous patients without proper identification or communication.

Considering the severity of these reviews, it is clear that the Pavilion at Brightmore requires significant improvements in various areas. From enhanced communication between staff and patients to addressing concerns over neglect and providing timely and adequate care, comprehensive changes are necessary to ensure a safe and supportive environment for those seeking rehabilitation services.

Parks

• Blakney Park (1 miles)
• Bridgemill Park (4.2 miles)

Pharmacies

• Walgreens (1 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (3.8 miles)
• CVS Pharmacy (3.9 miles)
• CVS Pharmacy (4.5 miles)

Physicians

• Ballantyne Family Medicine (1.2 miles)
• Piedmont Plastic Surgery & Dermatology (1.4 miles)
• Novant Psychiatry (1.8 miles)
• Ballantyne Pediatric Associates (2 miles)
• Carolina Sinus Centers - Charlotte (3.6 miles)
• Pineville Pediatrics (4.1 miles)
• Kanelos Dino P MD (4.1 miles)

Restaurants

• Big View Diner (1.3 miles)
• Bad Daddy's (1.4 miles)
• McDonald's (1.5 miles)
• Cabo Fish Taco (1.7 miles)
• Andy's Frozen Custard (1.9 miles)
• Chick-Fil-A (1.9 miles)
• Chick-Fil-A (2.1 miles)

Cafes

• Starbucks (1.3 miles)
• Starbucks (1.7 miles)
• Panera Bread (3.7 miles)
• Starbucks (3.8 miles)
• Starbucks (4.3 miles)
• Chatty Cathy s Coffeehouse (4.7 miles)
• Gateway Canteen (6.2 miles)

Places of Worship

• Elevation Church - Ballantyne (1.4 miles)
• Calvary Church (3.5 miles)
• Providence Presbyterian Church (4.2 miles)
• Morningstar Fellowship Church (4.9 miles)
• Sharon Baptist Church (6.3 miles)
• Carmel Baptist Church (6.9 miles)

Theaters

• Regal Stonecrest at Piper Glen 4DX, IMAX & RPX (1.9 miles)
• Redstone 14 (2.8 miles)
• AMC Carolina Pavilion 22 (5.5 miles)

Hospitals

• Carolinas Medical Center-Pineville (4.5 miles)