Pavilion Health Center At Brightmore in Charlotte, NC

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  • Interior

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  • Decor

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  • Building

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  • Architecture

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  • Entrance

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  • Healthcare

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  • Rehabilitation

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  • Physical Therapy

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  • Exercise

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  • Caregiver

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  • Nurse

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Pavilion Health Center At Brightmore in Charlotte, NC

10011 Providence Road West, Charlotte, NC 28277

For more information about senior living options: (844) 490-3973

4 from 118 reviews
5 stars
78
4 stars
11
3 stars
3
2 stars
3
1 stars
23

Skilled Nursing Facility

Overall Review of Pavilion Health Center At Brightmore

Pros

  • pro The Pavilion Health Center at Brightmore is described as incredible, friendly, and highly competent, with residents recovering well.
  • pro MaryAnn Masullo, the Activity Director, and her team consistently bring smiles, meaningful conversations, and engaging activities for residents.
  • pro The rehabilitation program (PT/OT) is professional, compassionate, and effective, helping patients regain strength and independence.
  • pro The facility is repeatedly praised for being clean, welcoming, and well maintained.
  • pro Rodney, the maintenance supervisor, is consistently helpful and kind, ensuring residents have what they need.
  • pro The nursing and therapy teams are recognized for their dedication, dignity, and respectful care.
  • pro Admissions, social work, and discharge planning are described as supportive, informative, and caring.
  • pro Families appreciate the holiday decorations, outings, and the sense of family fostered by the staff.
  • pro The therapy department is highlighted as outstanding and instrumental in residents' progress.
  • pro Reviewers note that residents feel valued, cared for, and loved during their stay.

Cons

  • pro The doctors' care is nonexistent.
  • pro CNAs are often not around, leaving residents to fend for themselves.
  • pro The food is awful and frequently served cold.
  • pro Staff frequently do not respond for hours, leaving patients waiting for help.
  • pro Some reviewers say the facility should be closed down and management removed.
  • pro Communication with families is unacceptable or non-existent.
  • pro Some staff are rude or hostile, and management is described as horrific.
  • pro Medication administration is inconsistent, with meds often not given on time.
  • pro Residents have been found in soiled clothes or dirty conditions.
  • pro The facility is dirty with unpleasant odors in common areas.
  • pro There is a lack of orientation or welcoming environment for new patients.
  • pro Infection-control failures are described as leading to serious health issues.

Review

The Pavilion Health Center at Brightmore is best suited for seniors pursuing post-acute rehab with a clear goal: regain function quickly and return home. The rehab program stands out, with skilled PT/OT/Speech teams that tailor plans, push progress, and produce tangible gains. Families consistently praise the activity director and the array of engaging events, outings, and everyday interactions that keep residents socially connected. The setting is welcoming, with comfortable rooms and a bright, home-like ambiance that supports recovery. This is not primarily a long-term care community for those who require steady, round-the-clock nursing oversight; for such needs, a more consistently staffed option should be considered.

Those evaluating alternatives should note where Pavilion Brightmore may fall short. Several reviews highlight variability in daily care, including occasional delays in medication administration, slow responses to call bells, and inconsistent communication with families. Some accounts describe concerning lapses in bedside attention or safety events, and there are persistent concerns about staffing stability and management responsiveness. For families prioritizing uninterrupted, predictable daily care and rigorous administrative oversight, other facilities may offer greater reassurance.

The major advantages of Pavilion Brightmore can meaningfully offset many drawbacks for the right patient. The rehab core - PT, OT, and speech therapy - frequently yields strong functional improvements, with therapists like Nanda, Livia, and Beverly repeatedly cited for effectiveness. The therapy emphasis is reinforced by a compassionate, engaged staff environment: the activities team led by Mary Ann creates purpose beyond therapy, social workers like Gloria Lovell facilitate discharge planning, and administrative leaders such as Lexi Adams coordinate admissions and ongoing needs. Maintenance and environmental quality - clean spaces, comfortable rooms, and a navigable campus - further support recovery and reduce stress during a difficult transition.

Yet the main cons matter and can influence outcomes depending on individual circumstances. Inconsistent med passes, mixed food quality, and uneven nurse staffing can derail a recovery trajectory if not actively managed. Night-time staffing concerns and reports of delayed responses to urgent needs remind families that day-to-day reliability varies. These factors are not universal, but they occur often enough in reviews to warrant careful scrutiny. Prospective residents should probe concrete expectations: ask for typical med-pass times, meal schedules, night-shift coverage, and a clear plan for how family communication will be maintained throughout a stay.

For families negotiating care decisions, a practical playbook helps separate fit from misfit. Schedule thorough tours focused on the rehab wing and interview the PT/OT team about their frequency, goals, and typical discharge timelines. Meet the admissions team and social work staff to understand post-discharge coordination and home-health options. Request a sample care plan and a realistic schedule for meals, transport to appointments, and daily care routines. Clarify how updates will be delivered and who the day-to-day point of contact will be. If possible, involve the patient and family in a short-term rehab trial to observe responsiveness, communication, and therapeutic momentum firsthand.

In the end, Pavilion Brightmore delivers a compelling, rehab-centric proposition with exceptional therapeutic talent, robust activity programming, and a caring culture that can drive meaningful recovery. It will serve families well when rehabilitation goals are paramount and when caregivers can actively participate in daily oversight and discharge planning. However, the facility's variability in daily care, medication management, and responsiveness means this option demands careful vetting and a readiness to advocate aggressively for quality care. For those prioritizing consistent daily reliability, it is wise to compare with other local facilities, but for post-acute recovery with active family involvement, Pavilion Brightmore remains a strong, credible contender.

Features

Housing

  • 120 resident community capacity 120 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Charlotte Douglas International (14 miles away) Charlotte Douglas International (14 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Pavilion Health Center At Brightmore in Charlotte, NC is a vibrant and welcoming assisted living community designed with seniors' comfort and well-being in mind. Our residents enjoy a wide range of amenities and services provided by our dedicated staff.

Our spacious community offers a variety of amenities to meet the needs and interests of our residents. From a beauty salon to keep you looking your best to a gaming room for some friendly competition, there is something for everyone here. Stay connected with friends and family using our Wi-Fi/high-speed internet or enjoy some quiet time in our small library. Our outdoor spaces provide an opportunity to soak up the sun or enjoy a peaceful walk through the garden.

We pride ourselves on offering exceptional care services that promote independence and enhance quality of life. Our 24-hour call system ensures that help is always just a button press away, providing peace of mind for both residents and their families. Our trained staff are available around-the-clock to provide assistance with activities of daily living, such as bathing, dressing, and transfers. Medication management services ensure that all medications are taken correctly, while meal preparation and service cater to special dietary restrictions, including diabetes diets.

To enhance the overall well-being of our residents, we offer various wellness programs and mental health initiatives. Planned daily activities keep residents engaged and entertained, while fitness programs promote physical health and vitality. Residents also have access to concierge services for added convenience.

Located in close proximity to numerous amenities, Pavilion Health Center At Brightmore offers easy access to cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. Transportation arrangements can be made for non-medical purposes as well as transportation to doctors' appointments.

Join us at Pavilion Health Center At Brightmore in Charlotte for exceptional assisted living care in a warm and inviting community setting where your needs are met with compassion and respect.

Nearby Places of Interest

Parks

  • Blakney Park (1 miles)
  • Bridgemill Park (4.2 miles)

Pharmacies

  • Walgreens (1 miles)
  • CVS Pharmacy (1.5 miles)
  • CVS Pharmacy (1.8 miles)
  • CVS Pharmacy (2.1 miles)
  • Walgreens (3.8 miles)
  • CVS Pharmacy (3.9 miles)
  • CVS Pharmacy (4.5 miles)

Physicians

  • Ballantyne Family Medicine (1.2 miles)
  • Piedmont Plastic Surgery & Dermatology (1.4 miles)
  • Novant Psychiatry (1.8 miles)
  • Ballantyne Pediatric Associates (2 miles)
  • Carolina Sinus Centers - Charlotte (3.6 miles)
  • Pineville Pediatrics (4.1 miles)
  • Kanelos Dino P MD (4.1 miles)

Restaurants

  • Big View Diner (1.3 miles)
  • Bad Daddy's (1.4 miles)
  • McDonald's (1.5 miles)
  • Cabo Fish Taco (1.7 miles)
  • Andy's Frozen Custard (1.9 miles)
  • Chick-Fil-A (1.9 miles)
  • Chick-Fil-A (2.1 miles)

Cafes

  • Starbucks (1.3 miles)
  • Starbucks (1.7 miles)
  • Panera Bread (3.7 miles)
  • Starbucks (3.8 miles)
  • Starbucks (4.3 miles)
  • Chatty Cathy s Coffeehouse (4.7 miles)
  • Gateway Canteen (6.2 miles)

Places of Worship

  • Elevation Church - Ballantyne (1.4 miles)
  • Calvary Church (3.5 miles)
  • Providence Presbyterian Church (4.2 miles)
  • Morningstar Fellowship Church (4.9 miles)
  • Sharon Baptist Church (6.3 miles)
  • Carmel Baptist Church (6.9 miles)

Theaters

  • Regal Stonecrest at Piper Glen 4DX, IMAX & RPX (1.9 miles)
  • Redstone 14 (2.8 miles)
  • AMC Carolina Pavilion 22 (5.5 miles)

Hospitals

  • Carolinas Medical Center-Pineville (4.5 miles)

Frequently Asked Questions

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