Pavilion Health Center At Brightmore
SaveInterior
Decor
Building
Architecture
Entrance
Healthcare
Rehabilitation
Physical Therapy
Exercise
Caregiver
Nurse
10011 Providence Road West, Charlotte, NC 28277
For more information about senior living options: (844) 490-3973
Some nurses and therapists were nice. The facility was visually appealing. Physical therapy and occupational therapy were reliable and helpful (in one case). Therapy staff seemed to be knowledgeable. The facility is located on a campus with other facilities that have a better reputation.
Patients are neglected and staff is unavailable at night. Sanitary conditions are in violation of regulations. Food is described as awful and served cold. Safety of patients is almost nonexistent. Staff members are uncaring, hostile, and unresponsive to patient needs. Rehabilitation services are extremely limited. Communication between staff and patients/family is unacceptable or nonexistent. Understaffing and lack of management concern for patient care. Lack of medication administration and delays in meal service observed. Phone calls and messages are not answered or returned promptly. Nurses and staff members are described as unintelligent or rude. Overall experience is considered the worst ever for some individuals' loved ones. Lack of customer care, communication, and responsiveness to concerns raised by family members. Poor quality physical therapy services provided despite focus on financial gain. Neglect of hygiene care for patients reported by multiple reviews.Multiple reviews have voiced serious concerns about the quality of care provided at the Pavilion at Brightmore. Patients reported feeling neglected, with no staff present during the night, leading to concerns over safety and sanitation violations. The food was consistently described as awful and often served cold, while patient communication and overall care were deemed unacceptable.
One reviewer recounted a particularly distressing incident where they visited their mother only to find her still waiting for morning medications and breakfast at noon. With only one overwhelmed staff member available, the situation was chaotic, and there was no supervisor or manager on hand to address the issue. In desperation, the reviewer called the police and an ambulance to have their mother transferred.
Another reviewer highlighted the lack of communication and subpar care experienced by their loved one with dementia at the facility. Despite friendly nurses and therapists, the overall level of care was deemed minimal and focused primarily on generating revenue rather than providing quality assistance. The need for a complete overhaul of management was emphasized as it impacted not just this facility but also tarnished the reputation of other on-campus facilities.
Multiple reviews criticized communication issues between staff members, patients, and families. Phone calls went unanswered, messages were left ignored, and immediate family members felt out of touch with their loved ones' wellbeing due to a lack of updates. On top of that, nursing assistance was slow in arriving when needed, leaving patients feeling neglected.
Hygiene care also suffered due to understaffing, with delays in prompt responses when assistance was required. One reviewer mentioned removing their family member from the health center due to concerns over safety and wellbeing. Another described how their relative pleaded for help and felt like a burden instead of receiving adequate support from staff.
The negative experiences extended beyond inadequate care towards negligence in general operations. Serving times for food were inconsistent or non-existent due to a lack of scheduling. Staff members showed little interest in interacting with patients unless directly prompted. Reviews pointed out that therapy services were the only reliable aspect of the facility, with physical and occupational therapists receiving praise for their friendliness and helpfulness.
Additional concerns included rude staff members and a lack of responsiveness towards calls from concerned family members. A reviewer expressed frustration at being unable to reach the facility due to their voicemail being full, leading to worry about their relative's safety during the ongoing pandemic. The overall lack of customer care left a lasting negative impression on this particular reviewer.
Furthermore, there were complaints about medication delays and issues with identifying staff members responsible for administering medications or injections. Cold meals were consistently served, leading to dissatisfaction among patients. The facility was also criticized for understaffing at night, resulting in one male employee attending to numerous patients without proper identification or communication.
Considering the severity of these reviews, it is clear that the Pavilion at Brightmore requires significant improvements in various areas. From enhanced communication between staff and patients to addressing concerns over neglect and providing timely and adequate care, comprehensive changes are necessary to ensure a safe and supportive environment for those seeking rehabilitation services.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Charlotte Douglas International (14 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Pavilion Health Center At Brightmore in Charlotte, NC is a vibrant and welcoming assisted living community designed with seniors' comfort and well-being in mind. Our residents enjoy a wide range of amenities and services provided by our dedicated staff.
Our spacious community offers a variety of amenities to meet the needs and interests of our residents. From a beauty salon to keep you looking your best to a gaming room for some friendly competition, there is something for everyone here. Stay connected with friends and family using our Wi-Fi/high-speed internet or enjoy some quiet time in our small library. Our outdoor spaces provide an opportunity to soak up the sun or enjoy a peaceful walk through the garden.
We pride ourselves on offering exceptional care services that promote independence and enhance quality of life. Our 24-hour call system ensures that help is always just a button press away, providing peace of mind for both residents and their families. Our trained staff are available around-the-clock to provide assistance with activities of daily living, such as bathing, dressing, and transfers. Medication management services ensure that all medications are taken correctly, while meal preparation and service cater to special dietary restrictions, including diabetes diets.
To enhance the overall well-being of our residents, we offer various wellness programs and mental health initiatives. Planned daily activities keep residents engaged and entertained, while fitness programs promote physical health and vitality. Residents also have access to concierge services for added convenience.
Located in close proximity to numerous amenities, Pavilion Health Center At Brightmore offers easy access to cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. Transportation arrangements can be made for non-medical purposes as well as transportation to doctors' appointments.
Join us at Pavilion Health Center At Brightmore in Charlotte for exceptional assisted living care in a warm and inviting community setting where your needs are met with compassion and respect.
Pavilion Health Center At Brightmore is located at 10011 Providence Road West, Charlotte, NC 28277 in Mecklenburg County, North Carolina
Pavilion Health Center At Brightmore on seniors.fyi includes 18 photos including images showing rehabilitation, healthcare, physical therapy, exercise, building, interior, entrance, architecture, and more.
Brightmore of South Charlotte
Charlotte, NC
Beautiful, spacious rooms with well-maintained facilities, friendly staff, and diverse activities.
Concerns about food quality/service and rising fees.
Acti-Kare of Charlotte, NC
Charlotte, NC
Excellent location with nearby amenities (cafes, parks, pharmacies, restaurants, worship, theaters).
Legacy Heights
Charlotte, NC
Caring staff, engaging activities, and a clean, homey environment.
Staffing shortages affecting care consistency and occasional billing issues.
Legacy Heights Senior Living Community
Charlotte, NC
Clean facility with attentive staff and strong memory care programming.
Understaffing causing slow responses and occasional care gaps.
Amber Meadows
Marvin, NC
Small, intimate community with personalized care and nearby amenities.
Very small capacity may limit availability and social options.
Aroga Home Care
Charlotte, NC
Nearby dining, healthcare, and recreation enhance quality of life.
Effective Strategies for Keeping Seniors' Minds Active: A Deep Dive into Brain Games and Apps
The article outlines strategies for keeping seniors' minds active through brain games and apps, highlighting the importance of cognitive exercises, social engagement, and a healthy lifestyle in combating cognitive decline. It emphasizes the benefits of various types of games and offers practical tips for maintaining mental wellness through enjoyable activities while acknowledging their limitations.
In-Depth Look at the VA Aid and Attendance Program
The VA Aid and Attendance program offers financial assistance to veterans needing help with daily activities due to health issues, available through a pension for low-income wartime veterans or an allowance for 100% disabled individuals. Eligibility depends on medical documentation of care needs and navigating guidelines about income and service history, with funds being usable for various healthcare-related expenses.
Nurturing Our Loved Ones: A Daughter's Journey in Caring for Her Mother
Please provide the content you'd like summarized.
Interior
Decor
Building
Architecture
Entrance
Healthcare
Rehabilitation
Physical Therapy
Exercise
Caregiver
Nurse
