Waltonwood Providence
Save11945 Providence Road, Charlotte, NC 28277
For more information about senior living options: (844) 490-3973
Management at Waltonwood Providence is extremely bad, with the director often unavailable and unresponsive. The food quality at the facility is poor, with cost-cutting evident in the dining room and meals often not available for second sittings. Some residents have described the facility as filthy and managers as awful, with a lack of concern for residents' complaints. Rooms at Waltonwood Providence are not properly cleaned and there is a lack of service despite the high cost of living there. Some residents feel unsafe due to the behavior of other residents and management's failure to address issues like door-checking at night. Overall, the management at Waltonwood Providence is dismissive, profit-oriented, expensive, and lacking in care for residents' needs. Food quality declined quickly after moving in, with heavy-handed sauces, oversalting, small portions, and limited options outside of meal times. The focus at Waltonwood Providence appears to be on cost-cutting rather than providing adequate care and services to residents. The separate location of the memory unit has been seen as inconvenient by some residents and their families. There have been concerns about inconsistent accountability from facility management and a lack of customer service skills in addressing ongoing issues.Waltonwood Providence is a senior living facility that has received mixed reviews from residents and their families. Some reviewers praised the beauty of the facility, the helpfulness of the staff, and the quality of the rooms. They mentioned that it had everything they needed and offered various amenities like clubs and transportation. The breakfast and dinner options were also appreciated.
Others, however, expressed dissatisfaction with Waltonwood Providence. One reviewer mentioned poor management, lack of availability of the director, and unhappy employees. The food quality was criticized as being horrendous, overcooked, and greasy. There were complaints about cost-cutting measures in the dining room resulting in small portions and limited options for those with dietary restrictions.
Cleaning services were also criticized by one reviewer who claimed that their room had not been deep cleaned in over a year. Another reviewer expressed concerns about safety issues caused by certain residents who were not properly managed or disciplined. The lack of socializing opportunities before COVID-19 lockdowns was noted as well.
Some reviewers mentioned profit-oriented management that prioritized cost-cutting at the expense of resident satisfaction. They felt that Waltonwood Providence put more focus on saving money rather than providing good care or satisfying meal options. One reviewer even stated that they left due to perceived neglect and poor treatment.
Despite these negatives, there were positive aspects mentioned as well. Several reviewers highlighted the newness and cleanliness of the facility along with its wide range of amenities such as art classes, wine tasting events, beauty parlor services, and access to church activities on Sundays.
It's important to note that transparency was a concern raised by several reviewers who indicated that verbal promises made during sales pitches were not always upheld in writing or in contracts. Additionally, there is a mention of a Family Council Facebook page where family members come together to address concerns and ensure residents' rights are upheld.
Overall, Waltonwood Providence appears to have some positive qualities but also areas where improvements can be made. Potential residents and their families are encouraged to thoroughly inquire about the specific services, amenities, and policies of the facility before making a decision on whether it is the right fit for their needs.
80 resident community capacity
1-bedroom apartments 2-bedroom apartments Studio apartments
Assisted Living
Independent Living
Memory Care
Skilled Nursing Facility
Air-conditioning
Beautician on-site Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Full kitchen
Fully furnished
Gaming room
Garden Guasts at mealtime
Housekeeping services Kitchenette
Laundry
Move-in coordination
Outdoor space
Overnight guests
Party space
Pet friendly
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet
Community operated transportation Transportation & parking Transportation arrangement Transportation arrangement (non-medical) Transportation to doctors appointments
12-16 hour nursing
24-hour call system 24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers Coordination with health care providers Dementia waiver
Diabetes diet
Hospice waiver Meal preparation and service
Medication management
Mental wellness program Mild cognitive impairment
Physical therapy
Special dietary restrictions Specialized memory care programming
Transportation arrangement (medical) Transportation to doctors appointments
Walking wheelchair assistance Diabetes diet Special dietary restrictions Activities off-site Community-sponsored activities
Concierge services Fitness programs
Planned day trips
Religious services Resident-run activities Scheduled daily activities
EnglishWaltonwood Providence in Charlotte, NC is a premier assisted living community that offers a range of housing options and care services to meet the unique needs of each resident. With spacious 2-bedroom apartments and comfortable studio apartments, residents have the freedom to choose the living arrangement that suits them best.
The community provides various types of care including independent living, memory care for individuals with Alzheimer's or dementia, and skilled nursing facility services for those requiring medical assistance. With a 24-hour call system and supervision, residents can feel safe and secure knowing help is always available.
At Waltonwood Providence, residents enjoy a wide range of amenities designed to enhance their quality of life. From having a beautician on-site and access to a beauty salon, to cable or satellite TV in their own private rooms, residents can indulge in self-care and entertainment. The community also offers convenient transportation for errands or appointments through its operated transportation service.
A wealth of activities are available to keep residents engaged and entertained. Whether it's utilizing the computer center, staying active in the fitness room, or enjoying the gaming room or small library, there is something for everyone. Residents can also explore the beautiful garden or outdoor spaces for relaxation and fresh air.
Dining at Waltonwood Providence is a delightful experience with restaurant-style dining that accommodates special dietary restrictions. Meals are prepared and served by professional staff, ensuring nutritional needs are met while offering delicious options.
Care services provided include assistance with daily activities such as bathing, dressing, transfers, and medication management. Coordination with health care providers ensures comprehensive care plans tailored to each resident's needs. Physical therapy is available for those who require it and specialized memory care programming supports individuals with cognitive impairments.
The location of Waltonwood Providence is highly convenient with numerous nearby amenities including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and theaters. This allows residents easy access to necessities as well as opportunities for outings and social engagements.
Overall, Waltonwood Providence provides a comfortable and supportive environment where residents can live independently or receive the care they need. With an array of amenities, services, and nearby attractions, it offers a vibrant and fulfilling lifestyle for seniors in the Charlotte area.
Waltonwood Providence offers 1-bedroom apartments, 2-bedroom apartments, and Studio apartments.
Waltonwood Providence is located at 11945 Providence Road, Charlotte, NC 28277 in Mecklenburg County, North Carolina
The features offered by Waltonwood Providence are meticulously designed to support residents with dementia and Alzheimer's disease, ensuring their safety, comfort, and overall well-being. With 24-hour supervision, residents benefit from constant oversight that helps prevent wandering and provides immediate assistance in emergencies. Activities of daily living assistance--such as help with bathing, dressing, and transfers--allows residents to maintain dignity while receiving tailored support based on their individual needs. The coordination with healthcare providers ensures that medical requirements are met promptly, while the dementia waiver offers a specialized approach to care that accommodates varying stages of cognitive decline. Meal preparation and medication management contribute to a structured routine that is essential for health maintenance. Moreover, programs focusing on mental wellness and mild cognitive impairment foster engagement and social interaction, crucial for enhancing quality of life. Physical therapy aids mobility and strength, while specialized memory care programming addresses unique challenges faced by those with cognitive impairments. Finally, transportation arrangements for medical appointments further streamline access to necessary health services, promoting holistic care for each resident.
Waltonwood Providence on seniors.fyi includes 5 photos including images showing interior, decor, fireplace, chandelier, dining, home office, artwork, windows, and more.
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Interior
Decor
Living Room
Windows
Dining
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