Legacy Heights

Pros

• The staff at Legacy Heights are caring, friendly, and responsive to the needs of residents and their families.
• Residents have access to a variety of activities and entertainment, helping them stay engaged and social.
• The facility is described as clean, cozy, comfortable, and inviting, providing a safe environment for residents.
• Families appreciate the intimate and homey feel of the community, with smaller dining areas that foster close relationships among residents.
• Many reviewers praised the overall quality of care provided to their loved ones, expressing gratitude for the dedication of the staff.
• The food served at Legacy Heights is noted as good and home-cooked, contributing to a positive dining experience for residents.
• Tour experiences were generally positive, highlighting the cleanliness and organization of the facility as well as the engaging atmosphere for residents.

Cons

• The residents were often left in bed for days, sometimes sitting in urine, leading to a disappointing experience regarding care services.
• The community was facing challenges with billing, resulting in inaccuracies since the family's arrival and frequent staff turnover.
• There was a lack of communication regarding a resident's ability to return after a hospital visit, along with several items missing from their possessions.
• Despite some positive initial impressions, one reviewer felt the community would not be the best fit for their loved one.
• The staff appeared to be short-staffed, which is a common issue in many facilities.
• Some activities offered were primarily visual, making it difficult for residents with vision problems to participate effectively.
• A former caregiver expressed difficulties during the transition process and identified areas needing major improvements in care services delivered by the facility.

Review

Legacy Heights Senior Living has garnered a mix of feedback from families and individuals who have toured or utilized their services, reflecting both commendations and concerns regarding the quality of care and the environment provided for residents. One common thread among many reviews is the warmth and friendliness of the staff. Many family members expressed gratitude for the caring approach exhibited by caregivers and management, noting that they felt a genuine connection with their loved ones' well-being. Residents often participated in various activities, demonstrating that the community encourages social engagement and mental stimulation through arts, games, exercise classes, and special events like ice cream socials.

Several reviews highlighted positive experiences regarding residents? active lifestyles within Legacy Heights. Families appreciated that their loved ones were involved in walking exercises, organized games, and communal gatherings on porches. For example, one reviewer shared how their 89-year-old mother enjoyed routine activities with friends, such as taking strolls with her rollator or engaging in exercise classes, contributing to her overall happiness. The apartment settings were also mentioned positively; many noted how cute and cozy these spaces appeared to be.

Despite these favorable observations about resident activities and staff kindness, there were notable criticisms concerning staffing shortages that led to inconsistency in care delivery. Some families reported instances where loved ones experienced neglect?being left in beds for extended periods or lacking basic hygiene assistance. Such concerns underscore a vital issue prevalent in many similar communities: adequate staffing levels which can directly impact care quality. One family recounted disappointing experiences where their loved one was often left unattended for days under unsuitable conditions.

Another area of concern involved billing practices at Legacy Heights. A few reviewers warned potential clients about complications related to billing accuracy?reporting ongoing issues since their loved ones moved in due to high turnover rates among finance personnel. Highlighting this factor serves as a cautionary note for families considering placement within this community; thorough research into financial agreements is essential prior to committing.

While some families had negative experiences primarily relating to personal care issues or operational inconsistencies post-COVID-19 pandemic, there were others who emphasized the intimate setting of Legacy Heights as a draw for residents seeking a more homely environment compared to larger facilities. Many appreciated its smaller size which allows staff to form closer relationships with each resident?an aspect that was seen as beneficial during unpredictable times.

In general terms, visitors noted improvements post-pandemic highlighted by initiatives aimed at maintaining morale amid stringent health guidelines. Activities had been adapted but included creative approaches such as art projects or socially distanced interactions with service animals?showcasing an effort to keep residents engaged while adhering to safety protocols. While some noticed slight declines due to COVID-related challenges like management turnover or dining restrictions initially enforced during this period, most felt encouraged by the supportive atmosphere fostered by staff behavior throughout these trying times.

Overall impressions centered around Legacy Heights varied significantly among those who shared experiences?from heartwarming tales of dedicated staff aiding beloved family members amidst nurturing activity programs?to stark contrasts revealing shortcomings in personal care leading several families into discontentment concerning their relatives? treatment. This duality reflects broader themes present across assisted living communities today wherein individualized attention remains paramount despite operational hurdles faced during unprecedented circumstances.

This part of Charlotte, North Carolina offers a variety of amenities and services that may be beneficial for seniors looking to relocate to the area. With multiple theaters nearby, including Regal Stonecrest at Piper Glen 4DX, IMAX & RPX, Redstone 14, and AMC Carolina Pavilion 22, there are plenty of entertainment options available. In terms of dining options, there are several popular restaurants such as Chick-Fil-A, Cabo Fish Taco, and Viva Chicken within a short driving distance. Additionally, there are numerous parks for outdoor activities like Blakney Park and Bridgemill Park. For healthcare needs, there are several pharmacies and physician offices nearby like Piedmont Plastic Surgery & Dermatology and Ballantyne Pediatric Associates. Places of worship including Calvary Church and Elevation Church - Ballantyne provide spiritual support. In case of emergencies or medical care needs, Carolinas Medical Center-Pineville is conveniently located only 3.8 miles away. Overall, this area offers a diverse range of options and services suitable for senior living requirements.

Theaters

• Regal Stonecrest at Piper Glen 4DX, IMAX & RPX (0.3 miles)
• Redstone 14 (4.5 miles)
• AMC Carolina Pavilion 22 (4.7 miles)

Restaurants

• Chick-Fil-A (0.4 miles)
• Cabo Fish Taco (1 miles)
• Bad Daddy's (1.6 miles)
• McDonald's (1.6 miles)
• Viva Chicken (1.6 miles)
• Duckworth's Grill & Taphouse Rea Farms (2.6 miles)
• Andy's Frozen Custard (2.8 miles)

Parks

• Blakney Park (1.4 miles)
• Bridgemill Park (5.9 miles)

Cafes

• Starbucks (1.6 miles)
• Starbucks (1.8 miles)
• Starbucks (2.9 miles)
• Panera Bread (2.9 miles)
• Starbucks (3.6 miles)
• Chatty Cathy s Coffeehouse (5.2 miles)
• Starbucks (6.1 miles)

Pharmacies

• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3.5 miles)

Physicians

• Piedmont Plastic Surgery & Dermatology (1.9 miles)
• Ballantyne Pediatric Associates (2 miles)
• Carolina Sinus Centers - Charlotte (2.3 miles)
• Ballantyne Family Medicine (2.7 miles)
• Novant Psychiatry (2.8 miles)
• Pineville Pediatrics (3.2 miles)
• Carmel Family Physicians (3.6 miles)

Places of Worship

• Calvary Church (1.9 miles)
• Elevation Church - Ballantyne (2.8 miles)
• Providence Presbyterian Church (2.8 miles)
• Sharon Baptist Church (5 miles)
• Morningstar Fellowship Church (5.2 miles)
• Carmel Baptist Church (5.3 miles)
• St Gabriels Catholic Church (7.8 miles)

Hospitals

• Carolinas Medical Center-Pineville (3.8 miles)