Legacy Heights in Charlotte, NC

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  • Interior

    A cozy reading area featuring a large bookshelf filled with books and two comfortable armchairs.

  • Decor

    A cozy bedroom with a neatly made bed, decorated with green and brown bedding. The room features artwork on the walls, a lamp, and a window with blinds.

  • Living Room

    A cozy living room with comfortable chairs, a central table, and warm lighting.

  • Building

    A beautiful brick residential building with a circular driveway and landscaped surroundings under a clear blue sky.

  • Architecture

    A well-maintained outdoor patio area featuring landscaped gardens, a modern building, and clear blue skies.

  • Trees

    A sunny outdoor patio area with tables, chairs, and red umbrellas surrounded by trees.

  • Windows

    A spacious living room with comfortable seating and a large window.

  • Dining

    A cozy dining room with elegantly set tables and classic decor.

  • Landscaping

    A beautiful residential building with well-maintained landscaping and a clear blue sky.

  • Kitchen

    Modern kitchen and dining area with wooden cabinetry and an open layout.

  • Lighting

    A cozy lobby interior with comfortable seating and warm lighting.

  • Garden

    A sunny outdoor patio area with seating, umbrellas, and lush greenery.

  • Artwork

    A spacious and elegantly decorated living room with sofas, chairs, a fireplace, and artwork on the walls.

  • Floor Plan

    A floor plan of a studio apartment with a combined living and sleeping area, bathroom, and closet.

Legacy Heights in Charlotte, NC

11230 Ballantyne Trace Ct, Charlotte, NC 28277

For more information about senior living options: (844) 490-3973

4.2 from 55 reviews
5 stars
34
4 stars
13
3 stars
0
2 stars
1
1 stars
7

Assisted Living Memory Care

Legacy Heights Costs & Pricing

At Legacy Heights, the monthly cost for a studio apartment is $3,990, positioning it slightly above the average rate of $3,941 for similar accommodations in Mecklenburg County. When we expand our view to the broader context of North Carolina, the state average is approximately $4,020 per month for comparable living spaces. This pricing suggests that Legacy Heights remains competitive within its local market while still offering quality amenities and care tailored to residents' needs. Overall, it strikes a balance between affordability and premium services in an increasingly sought-after area.

Floor plansLegacy HeightsMecklenburg CountyNorth Carolina
Studio$3,990$3,941$4,020

Overall Review of Legacy Heights

Pros

  • pro The staff are warm, welcoming, and patient with residents and their families.
  • pro The facility is beautiful, clean, and feels like a home rather than an institution.
  • pro The activities program is engaging and plentiful, with exercises, games, and social events.
  • pro The care team treats residents with compassion, respect, and a family-like approach.
  • pro Families feel confident their loved ones are safe and well cared for.
  • pro Leadership and staff communicate clearly and are responsive to concerns.
  • pro Residents enjoy social gatherings and a broad range of enrichment activities.
  • pro The dining experience includes home-cooked meals and well-presented options.

Cons

  • pro They reported staff kept their loved one in bed most of the day, let meals go uneaten, and claimed showers were too difficult to provide.
  • pro They said the facility failed to maintain the promised routine of regular meals, proper hydration, and meaningful daytime activities.
  • pro They described neglect that contributed to a rapid decline and death, including severe dehydration and multiple infections.
  • pro They noted chronic under-staffing and untrained caregivers, leading to unsafe and inconsistent dementia care.
  • pro They observed dirty conditions, with soiled bedding and clothing and residents not being properly cleaned or dressed.
  • pro They alleged the administration prioritized profit over safety, with underpaid, overworked staff and poor food quality.
  • pro They reported safety lapses, such as delays in medication administration, locked after hours, and malfunctioning emergency call systems.

Review

Legacy Heights Memory Care in Charlotte is best suited for families seeking a smaller, home-like memory care setting where caregivers know residents well and staff communication with families is a priority. The community reliably serves individuals in early-to-mid stages of dementia who respond to predictable routines, a lively activity calendar, and social engagement in a layout that feels more like a residence than a clinical facility. Those weighing options should consider that this is not the best fit for residents requiring intensive medical oversight, highly aggressive behavior management, or constant, high-intensity supervision. For families prioritizing a warm, personable environment with easy access to staff, this community can be a strong match.

The strongest positives center on the atmosphere and the people. Reviews repeatedly praise the staff for warmth, patience, and genuine care, with administrators and front-line caregivers viewed as approachable and responsive to families' concerns. The property itself reads as homey and welcoming, with intimate dining areas on each floor, fresh decor, and a layout that fosters easy visits from family. The activity program is robust and varied - exercise classes, arts and crafts, music, outings, and social events - delivering meaningful daily engagement. Food quality and dining are frequently highlighted as solid, contributing to overall satisfaction and a sense of comfort for residents.

Yet the picture is not uniformly rosy. A meaningful portion of reviews recount serious lapses that cannot be dismissed: episodes of neglect, dehydration, and medical complications that led to hospitalization and, in at least one case, a death. Other families report inconsistent care, missed meals or showers, and inadequate supervision that left residents in bed or in discomfort. Reports of medication mismanagement, washing and dressing lapses, and torn or missing belongings surface in some accounts. Staffing challenges - perceived or real - are a recurring theme, along with occasional administrative friction and billing quirks. Taken together, these concerns underscore that the quality of care can swing and that vigilance is essential.

The pros do offset the cons when the operation is well-led and closely monitored. Several families describe leadership that is accessible and proactive, with care teams that rally to resolve problems and make needed adjustments. The smaller, homey environment - paired with a high-touch staff who learn each resident's preferences - helps staff anticipate needs and keep residents engaged, which can blunt the impact of occasional staffing gaps. Positive experiences are reinforced by long-tenured caregivers and strong family communication, which makes it easier for relatives to intervene early and coordinate care. For families willing to stay actively involved, the day-to-day care often feels attentive and respectful.

For decision-makers, the practical path is clear: visit with specific questions about staffing levels, care plans, and medication management; request to speak with current families who have residents in similar care needs; observe the environment during meals and activities at different times of day; and insist on written confirmations of what is promised (and what will be delivered) regarding routines, showers, medication schedules, and billing terms. Pay particular attention to the memory care team's training and the on-site medical resources (nurses, therapists, in-house doctors) to ensure alignment with the resident's needs. The pricing sits in a mid-range tier for Charlotte, so concrete assurances about what is included and what costs may escalate are crucial. A structured trial or a phased transition, with ongoing reviews, can help ensure the fit remains right over time.

In sum, Legacy Heights stands out as a compelling option for families prioritizing a warm, intimate setting, with a strong emphasis on social engagement and personal connections. Its best outcomes hinge on attentive leadership, consistent staffing, and proactive family involvement. When those elements align, residents enjoy a lively, meaningful life with attentive care and a genuine sense of community. When they do not, the consequences can be pronounced, which is why decision-makers should approach with a clear checklist, careful site visits, and open conversations about accountability, care plans, and long-term sustainability. For families prioritizing heart, home, and real human connections, Legacy Heights is worth serious consideration; for those needing unwavering medical intensity or impeccable continuity no matter the hour, exploring alternatives with higher clinical oversight may be prudent.

Features

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Memory Care Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.

Amenities

  • Activities off-site Activities off-siteEngaging in off-site activities is crucial for seniors to maintain social connections, stay active, and stimulate their minds. It promotes overall well-being and helps combat feelings of isolation and loneliness.
  • Activities on-site Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
  • Beautician on-site Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style.
  • Devotional services off-site Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
  • Devotional services on-site Devotional services on-siteDevotional services on-site provide seniors with spiritual support and a sense of community, as well as an opportunity for reflection and guidance during their senior living experience. This can promote emotional well-being and connection to others, leading to a more fulfilling and enriching lifestyle in their later years.
  • Indoor common areas Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
  • Outdoor common areas Outdoor common areasOutdoor common areas are important for seniors as they provide a space for socialization, physical activity, and relaxation. Being outside in nature can improve mood and overall well-being, while also encouraging movement and engagement with others. These spaces can help combat feelings of isolation and promote a sense of community among residents.
  • Respite or short term stays offered Respite or short term stays offeredRespite or short term stays provide seniors with a temporary solution when their regular caregiver is unavailable, offering them the opportunity to receive additional care and support during times of need, while also giving caregivers a chance to rest and recharge.
  • Wheelchair accessible showers Wheelchair accessible showersWheelchair accessible showers are crucial for seniors as they provide a safe and independent bathing option for those with mobility challenges. These showers help prevent falls and allow seniors to maintain their dignity and autonomy while ensuring they can bathe comfortably.

Transportation

  • Charlotte Douglas International (13 miles away) Charlotte Douglas International (13 miles away)

Care Services

  • Ambulatory care Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
  • Diabetic care Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
  • Incontinence care Incontinence careIncontinence care is essential for seniors to maintain their dignity, hygiene, and overall quality of life. By addressing incontinence issues promptly and effectively, seniors can enjoy a sense of independence and comfort in their daily activities.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.

Dining

  • Anytime dining Anytime diningAnytime dining is important for seniors because it allows them the flexibility to eat when they are hungry, rather than being restricted to set meal times. This can be especially beneficial for those with medical conditions or medications that affect their appetite, as well as those who may have difficulty adhering to a strict dining schedule. Overall, anytime dining promotes independence and overall well-being for seniors in senior living communities.
  • Guest meals Guest mealsGuest meals are important for seniors living in senior living communities because they provide an opportunity for socialization and companionship. Sharing a meal with friends, family, or new acquaintances can help combat feelings of loneliness and isolation, promote a sense of community, and enhance overall well-being. Additionally, guest meals allow seniors to enjoy delicious food in a comfortable setting without the hassle of cooking or cleaning up, making dining a pleasurable and stress-free experience.
  • Meals provided Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities.
  • Restaurant style dining Restaurant style diningRestaurant style dining is important for seniors as it offers them a social and enjoyable dining experience, promotes healthy eating habits, and provides personalized menu options to cater to their dietary needs and preferences. This type of dining setting can enhance their overall quality of life and create a sense of community within the senior living facility.
  • Room service Room serviceRoom service is important for seniors in a senior living community because it provides convenience and allows them to have their meals delivered directly to their room. This can be especially beneficial for seniors who may have mobility issues or difficulty accessing the dining area. Room service ensures that seniors are able to receive nutritious meals without having to navigate through the facility, allowing them to maintain their independence and overall well-being.
  • Special dining programs Special dining programsSpecial dining programs are important for seniors because they provide nutritious meals tailored to their dietary needs and preferences. These programs also offer socialization opportunities, promote overall health and well-being, and can help prevent malnutrition.

Activities

  • Art classes Art classesArt classes are important for seniors because they provide a creative outlet, improve cognitive function, reduce stress and anxiety, promote socialization, and enhance overall well-being and quality of life.
  • Brain fitness Brain fitnessBrain fitness is important for seniors as it helps to maintain cognitive function, memory, and overall mental well-being. Engaging in activities that challenge the brain can help prevent cognitive decline and promote a healthier, more fulfilling quality of life in older adults.
  • Day trips and outings Day trips and outingsDay trips and outings are important for seniors as they provide opportunities for socialization, mental stimulation, physical activity, and a break from daily routines. These experiences can enhance overall well-being and quality of life for older adults living in senior communities.
  • Devotional activities offsite Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.
  • Devotional activities on-site Devotional activities on-siteDevotional activities on-site provide seniors with a sense of community, spiritual fulfillment, and emotional support, promoting overall well-being and a positive sense of purpose in their lives.
  • Educational speakers / life long learning Educational speakers / life long learningEducational speakers and lifelong learning opportunities are crucial for seniors as they provide mental stimulation, promote social engagement, and contribute to overall well-being. Continuous learning helps seniors stay mentally sharp, build new skills, and maintain a sense of purpose and fulfillment in their lives. It also allows them to stay connected to the world around them and fosters a sense of community within senior living facilities.
  • Montessori programs Montessori programsMontessori programs are important for seniors because they promote a sense of independence, dignity, and purpose through engaging activities and personalized care. These programs help seniors maintain cognitive abilities, physical health, and emotional well-being, ultimately enhancing their overall quality of life in a supportive and stimulating environment.
  • Reminiscence programs Reminiscence programsReminiscence programs are vital for seniors as they provide opportunities for them to reflect on their life experiences, share memories with others, and maintain cognitive function. These programs can improve mood, stimulate social interaction, and enhance overall well-being for older adults.
  • Stretching classes Stretching classesStretching classes are important for seniors because they help improve flexibility, reduce the risk of injury, and promote overall health and well-being. Regular stretching can also help alleviate joint pain and stiffness, enhance balance and coordination, and increase range of motion.
  • Yoga / chair yoga Yoga / chair yogaYoga and chair yoga are important for seniors as they promote flexibility, balance, strength, and overall wellbeing. These practices can help improve mobility, reduce stress, and enhance mental clarity, ultimately leading to a higher quality of life in their senior years.

Description

Legacy Heights in Charlotte, NC is an assisted living community that specializes in memory care services. Our dedicated staff provides personalized care for individuals with memory-related conditions, ensuring their safety and well-being at all times.

At Legacy Heights, we offer a wide range of amenities to enhance the quality of life for our residents. Our on-site activities provide opportunities for socialization and engagement, while our beautician ensures that our residents look and feel their best. Devotional services are available both on-site and off-site to cater to the spiritual needs of our residents. Our indoor and outdoor common areas provide tranquil spaces for relaxation and socializing, while wheelchair accessible showers ensure ease of use for individuals with mobility limitations.

We understand the importance of comprehensive care, which is why we offer specialized services such as diabetic care, incontinence care, and medication management. Our trained staff is knowledgeable and experienced in providing the highest level of assistance to residents who require it.

Dining at Legacy Heights is a delightful experience. Meals are provided on-site in a restaurant-style setting, offering delicious and nutritious options that cater to individual dietary needs. Room service and special dining programs are also available to accommodate specific preferences or occasions.

Our community values an active lifestyle, which is why we provide a variety of engaging activities for our residents. From brain fitness exercises to day trips and outings, there is always something exciting happening at Legacy Heights. Devotional activities both on-site and off-site nurture the spiritual well-being of our residents, while educational speakers and lifelong learning programs stimulate their minds. Montessori programs promote cognitive development, while reminiscence programs foster meaningful connections through shared memories. Stretching classes and yoga/chair yoga further promote physical health.

Located conveniently near numerous cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals; Legacy Heights ensures easy access to essential amenities within the surrounding area.

At Legacy Heights in Charlotte, NC, we are committed to providing exceptional care and support to our residents in a vibrant and nurturing environment.

Nearby Places of Interest

This part of Charlotte, North Carolina offers a variety of amenities and services that may be beneficial for seniors looking to relocate to the area. With multiple theaters nearby, including Regal Stonecrest at Piper Glen 4DX, IMAX & RPX, Redstone 14, and AMC Carolina Pavilion 22, there are plenty of entertainment options available. In terms of dining options, there are several popular restaurants such as Chick-Fil-A, Cabo Fish Taco, and Viva Chicken within a short driving distance. Additionally, there are numerous parks for outdoor activities like Blakney Park and Bridgemill Park. For healthcare needs, there are several pharmacies and physician offices nearby like Piedmont Plastic Surgery & Dermatology and Ballantyne Pediatric Associates. Places of worship including Calvary Church and Elevation Church - Ballantyne provide spiritual support. In case of emergencies or medical care needs, Carolinas Medical Center-Pineville is conveniently located only 3.8 miles away. Overall, this area offers a diverse range of options and services suitable for senior living requirements.

Theaters

  • Regal Stonecrest at Piper Glen 4DX, IMAX & RPX (0.3 miles)
  • Redstone 14 (4.5 miles)
  • AMC Carolina Pavilion 22 (4.7 miles)

Restaurants

  • Chick-Fil-A (0.4 miles)
  • Cabo Fish Taco (1 miles)
  • Bad Daddy's (1.6 miles)
  • McDonald's (1.6 miles)
  • Viva Chicken (1.6 miles)
  • Duckworth's Grill & Taphouse Rea Farms (2.6 miles)
  • Andy's Frozen Custard (2.8 miles)

Parks

  • Blakney Park (1.4 miles)
  • Bridgemill Park (5.9 miles)

Cafes

  • Starbucks (1.6 miles)
  • Starbucks (1.8 miles)
  • Starbucks (2.9 miles)
  • Panera Bread (2.9 miles)
  • Starbucks (3.6 miles)
  • Chatty Cathy s Coffeehouse (5.2 miles)
  • Starbucks (6.1 miles)

Pharmacies

  • CVS Pharmacy (1.6 miles)
  • CVS Pharmacy (1.8 miles)
  • Walgreens (1.9 miles)
  • CVS Pharmacy (2.8 miles)
  • Walgreens (2.8 miles)
  • CVS Pharmacy (3 miles)
  • Walgreens (3.5 miles)

Physicians

  • Piedmont Plastic Surgery & Dermatology (1.9 miles)
  • Ballantyne Pediatric Associates (2 miles)
  • Carolina Sinus Centers - Charlotte (2.3 miles)
  • Ballantyne Family Medicine (2.7 miles)
  • Novant Psychiatry (2.8 miles)
  • Pineville Pediatrics (3.2 miles)
  • Carmel Family Physicians (3.6 miles)

Places of Worship

  • Calvary Church (1.9 miles)
  • Elevation Church - Ballantyne (2.8 miles)
  • Providence Presbyterian Church (2.8 miles)
  • Sharon Baptist Church (5 miles)
  • Morningstar Fellowship Church (5.2 miles)
  • Carmel Baptist Church (5.3 miles)
  • St Gabriels Catholic Church (7.8 miles)

Hospitals

  • Carolinas Medical Center-Pineville (3.8 miles)

Frequently Asked Questions

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