Autumn Village
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235 N NC 41 Hwy, Beulaville, NC 28518
For more information about senior living options: (844) 490-3973
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Autumn Village Assisted Living in Beulaville, North Carolina evokes a broad range of impressions from families, visitors, and former staff. On one hand, many reviewers describe it as one of the best assisted living communities, led by Ms. D'Amba Fulmore and a responsive healthcare team that creates a welcoming, caring atmosphere. Visitors recount unscheduled visits where staff were attentive to residents' well-being and engagement, and they consistently praise the overall friendliness and quality of care found there. This strong and steady stream of positive observations paints the center as a place that prioritizes warmth, safety, and accessible support, with several families noting that the kindness and dedication of the team made a meaningful difference for their loved ones.
Across multiple accounts, the staff at Autumn Village is celebrated for going above and beyond. Families report that the team is consistently caring, attentive, and hands-on, and they frequently commend the cleanliness and upkeep of the facility. One reviewer specifically notes that their father is happy and well cared for, highlighting safety, cleanliness, affordability, and accommodating services as standout features. The sentiment about staff runs through many reviews: they are described as loving, engaging, and often the reason families feel comfortable placing loved ones in the community. The facility's ambiance is repeatedly described as inviting, with residents appearing content, engaged, and supported by a dedicated team that also involves visiting family members in the care process.
Several reviewers point to improvements and positive changes connected with new leadership and remodeling. The current Executive Director is praised for making an amazing difference, with the facility described as consistently clean and welcoming under new management. There is mention of remodeling and management changes contributing to a happier resident population and a staff that remains wonderful and energetic. The combination of physical upgrades and leadership adjustments is framed as a turning point that has reinforced the sense of safety, comfort, and community for residents, who are described as comfortable and at ease in their home.
Visitors repeatedly emphasize the welcoming atmosphere and the visible happiness of residents. Many note that when you walk in, you encounter content, sociable residents and staff who are sincere and caring. The community's cleanliness is repeatedly highlighted, and the energy level among staff and residents alike is described as high. Several testimonials underscore how the facility supports social activity, keeping residents engaged and contributing to a sense that Autumn Village is a true home rather than merely a place to reside. In short, the consistent thread among these accounts is that Autumn Village can feel very much like a warm, active, and supportive living environment.
Nevertheless, a substantial portion of the feedback in the record presents serious concerns. Some reviewers describe experiences that they characterize as rude, condescending, and unprofessional from staff, with one even stating "Rude, condescending and down right nasty staff" and another noting smells of urine and feces throughout the facility. A few accounts convey a stark contrast to the more favorable views, with comments like "0 stars!!" and claims that flies and roaches are present, rooms are dirty, and personal belongings can be stolen. These reviewers express deep dissatisfaction and advise caution or avoidance, arguing that the facility fails to meet basic standards of care and safety.
A number of comments reference a troubling decline in conditions compared with past decades. One former long-term memory notes that the place was spotless and well-run in the 80s, 90s, and early 2000s, suggesting a perceived deterioration over time. Others accuse the staff of being unhelpful during admissions, further contributing to a negative impression of the current operations. The negative feedback also includes allegations of ongoing pest problems (bedbugs and roaches), unaddressed issues with cleanliness, and a sense that resident needs and dignity are not always prioritized, painting a picture of a facility with a contested reputation.
Perhaps the most troubling and detailed portion of the critiques comes from a former employee who alleges multiple serious problems behind the scenes. According to that account, there were undocumented falls, complaints of neglect downplayed by management, and staff being accused of falsifying shower records. The reviewer describes hostile treatment of residents' concerns, with residents being told they could not see certain staff or that they should not worry staff members who were present. The report also alleges that residents faced delays in pain management, and that a resident who felt gravely ill was told to "talk to Jesus not me." The writer asserts that bedbugs and roaches persisted for years without proper remediation, and that a grandmother in their care endured significant pain and inadequate medication. The account further alleges retaliation against a whistleblowing employee and a broader pattern of cover-up and inaction, with the reviewer stating that they reached out to social services and state agencies without change.
Taken together, the reviews for Autumn Village present a complex portrait: many families and visitors speak highly of compassionate staff, a welcoming environment, safety, and meaningful activities, and they credit leadership and remodeling for ongoing improvements. Other reviewers, however, describe serious concerns about cleanliness, pests, safety, possible neglect, theft, and even alleged misconduct. This diversity of experiences suggests that outcomes at Autumn Village can vary widely depending on factors such as specific staff on duty, management practices at any given time, and possibly the individual circumstances of each resident.
For anyone considering Autumn Village for a loved one, the message is clear: there are strong, positive experiences documented by many families, but there are also credible, serious concerns raised by others. Prospective residents and their families would be wise to arrange comprehensive tours, ask direct questions about current staffing, maintenance, and pest control, and seek up-to-date information from multiple sources, including state inspection records and routine meetings with the administrator. As with many long-term care communities, the best decision will likely come from observing conditions firsthand, speaking with current residents and families, and carefully weighing both the uplifting testimonials and the cautionary reports to determine whether Autumn Village aligns with a family's needs and standards.
Autumn Village in Beulaville, NC offers a comprehensive range of amenities and care services in a comfortable and welcoming environment. Residents can enjoy the convenience of onsite beauty salon and cable or satellite TV in their fully furnished apartments. The community also provides transportation for outings and appointments, as well as move-in coordination for a seamless transition.
For socialization and relaxation, Autumn Village features a variety of spaces including a computer center, gaming room, small library, and outdoor garden. Restaurant-style dining is available in the spacious dining room where residents can enjoy delicious meals prepared by the staff. Private bathrooms provide convenience and privacy.
To ensure residents' health and wellbeing, care services include 24-hour call system and supervision. Assistance with activities of daily living such as bathing, dressing, and transfers is provided by trained staff. Medication management and special dietary restrictions are also catered to.
Autumn Village encourages an active lifestyle with fitness programs, resident-run activities, scheduled daily activities, and planned day trips. A mental wellness program promotes emotional wellbeing among residents.
With amenities such as Wi-Fi/high-speed internet and concierge services available, Autumn Village ensures that residents have access to modern conveniences while maintaining their independence.
Autumn Village is located at 235 N NC 41 Hwy, Beulaville, NC 28518 in Onslow County, North Carolina
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