Clinton Plaza Apartments

Pros

• They like how quiet it is on the 20th floor during the day and at night.
• They love the sound of the city.
• They describe the apartment view as beautiful.
• They find the location very good for shopping and transportation.
• They feel that, overall, it's not a bad place to live.

Cons

• The laundry room is dirty and many machines do not work, making a single load take multiple tries.
• The washers smell and may harbor mold because they are kept closed most of the time.
• A neighbor's harassment leaves residents scared and fearing for their safety.
• Management is unhelpful, disrespectful, and sometimes mocks tenants.
• Bed bugs exist, and the treatment process is poorly managed, with tenants still charged rent during treatment months.
• Security and tenant screening are insufficient, with reports of unauthorized access and drug-related concerns.
• Trash chutes and rooms on each floor are filthy, and tenants do not follow disposal rules.
• Customer service is slow and unprofessional, and confidential information has been improperly shared.

Review

This collection of resident experiences paints a city-facing building that can feel like two different places at once: on the one hand, a convenient, quiet home with great views and easy access to shopping and transportation; on the other hand, a property plagued by maintenance gaps, pest problems, and management shortcomings that frustrate residents and in some cases make the living environment feel unstable or unsafe. Across years and floors, people describe a mixed reality where positive attributes coexist with persistent headaches.

A recurring theme centers on the laundry and common areas. Several residents lament dirty, poorly maintained spaces: a laundry room with multiple washers and dryers that often don't work, creating frustration as they try to complete a single load. One neighbor notes that the washers smell because they're kept shut most of the time, which can foster mold and an unhealthy odor. Trash rooms on each floor are described as filthy, and there's ongoing grumbling about residents who don't follow the rules or properly dispose of trash, contributing to a sense that basic cleanliness and upkeep are inconsistent at best. Together, these issues color daily routines and make simple chores feel like battles.

Beyond cleanliness, safety and respectful conduct emerge as significant concerns. Several reviews include vivid, uneasy accounts of troublesome neighbors and harassment, with one person describing fear of a neighbor who "goes crazy" and causes anxiety severe enough to worry about a heart attack. The sense of personal safety is further unsettled by reports of theft within the building - drug use, missing items, and a general feeling that the environment isn't as secure as it should be. One resident describes a troubling pattern of stolen legal recreational drugs and an office response that felt dismissive, creating a perception that management isn't reliably responsive to these serious concerns. Taken together, these anecdotes convey a climate where certain residents feel unsafe or targeted, even if others may experience the building as quiet and secure on a typical day.

Management and administrative interactions are another area where experiences diverge sharply. Several accounts highlight a pattern of poor communication, unprofessional handling of sensitive information, and a general sense that residents aren't treated with respect. Complaints about the process of applying for units, with requests for outdated documents and inconsistent documentation requirements, suggest that some applicants feel policed or mocked rather than helped. There are also explicit complaints about how management handles sensitive disclosures in the office, and about how customer service can feel dismissive or slow to engage. These impressions contribute to a broader feeling that the building's leadership is not consistently professional or resident-centered.

Pest control and maintenance issues repeatedly surface as core frustrations. Bed bugs are mentioned, with tenants describing treatments that are delayed or difficult to obtain, and in some cases, continued sensitivity about being charged rent during months when they were unable to occupy their unit due to treatment. The ongoing presence of bed bugs, combined with experiences of service delays and questions about who bears the burden of charges, leaves residents feeling unsettled and concerned about the long-term integrity of their homes. When pest problems persist over months or years, they shape not just comfort but trust in management's willingness or ability to fix core problems.

Despite these challenges, some residents acknowledge redeeming qualities that keep apartments here appealing for certain lifestyles. The location is repeatedly praised for proximity to shopping and transit, and the views from higher floors (notably the upper levels) are frequently described as beautiful. A few residents on higher floors emphasize quietness during the day and at night, suggesting that apartment life on specific routes or levels can deliver the serene urban experience many city dwellers seek. A sentiment runs through several voices: the building isn't perfect, but with the right approach - respect for others, conscientious management, and a focus on essential repairs - it can still be a reasonable place to live.

A darker current runs through the reviews as well, with references to "nasty tenants," misuse of spaces, and a sense that too many good tenants are leaving. There's a clear call for better tenant screening and for more consistent enforcement of rules, as well as for a renewed commitment from management to address persistent problems like cleanliness, safety, and pest control. For some residents, the decision to stay hinges on how well the community adapts to issues as they arise and whether management can pivot to a more resident-centered approach.

In sum, the building emerges as a mixed reality: a vertical home offering strong city living benefits - great views, quiet corridors on certain floors, and a convenient location - while also presenting ongoing, sometimes serious, challenges. Cleanliness in shared spaces, reliable maintenance, effective pest control, and responsive, respectful management appear to be the decisive factors shaping overall satisfaction. For those who can navigate or overlook the problematic aspects - particularly if they can keep disputes with neighbors, pests, and bureaucracy from intruding on daily life - the property remains a viable, even desirable, option. For others, especially those prioritizing safety, predictability, and straightforward administration, the experiences described here explain why they might choose to look for a more stable home elsewhere.

Located in the heart of Syracuse, New York, this neighborhood offers a convenient and vibrant environment for senior living. With a variety of cafes, restaurants, and pharmacies within walking distance, you can easily access daily essentials and enjoy dining out with friends and family. The proximity to parks like Clinton Square and Burnet Park provides opportunities for leisurely strolls or picnics in a peaceful setting. Additionally, access to reputable physicians and hospitals like Upstate University Hospital and Crouse Hospital ensures quality healthcare services are readily available. Places of worship such as the Islamic Society of Central New York Mosque offer spiritual nourishment for residents seeking community connections. Overall, this neighborhood provides a well-rounded living experience with easy access to amenities and services tailored for seniors.

Cafes

• Cafe Kubal (0.1 miles)
• Original Grain (0.2 miles)
• Tous Les Jours (3 miles)
• Cafe Kubal (3.3 miles)

Restaurants

• Modern Malt (0.2 miles)
• Eleven Waters (0.2 miles)
• Pastabilities (0.2 miles)
• Kitty Hoynes (0.2 miles)
• A Mano (0.2 miles)
• John H Mulroy Civic Center (0.3 miles)
• Talking Cursive Brewing Company (0.4 miles)

Transportation

• Centro Transit Hub (0.2 miles)
• Enterprise Rent-A-Car (0.6 miles)
• Amtrak (2.3 miles)

Pharmacies

• Gifford & West Pharmacy (0.3 miles)
• Syracuse Community Pharmacy (0.5 miles)
• Walgreens (1.3 miles)
• Wegmans (2.1 miles)
• Kinney Drugs (2.5 miles)
• Walgreens (2.6 miles)
• Walgreens (2.8 miles)

Parks

• Clinton Square (0.3 miles)
• Burnet Park (1.6 miles)

Physicians

• Syracuse Community Health Center Incorporated, Infectious Diseases Department (0.5 miles)
• Titoff, Victoria Upstate Neurology Clinic (0.5 miles)
• Neurology Infusion Center (0.5 miles)
• Orthopedic Appliances-Cny (0.5 miles)
• Jon B Loftus MD (0.6 miles)
• Upstate University Hospital OB/GYN Clinic (0.7 miles)
• Heller Kishani H MD-Saint Joseph's Healthcare Network (0.7 miles)

Hospitals

• University Hematology/Oncology (0.7 miles)
• Bio Essex & Humanities (0.8 miles)
• Crouse Hospital: Human Resources (0.8 miles)
• Crouse Promptcare (0.9 miles)
• Suny Upstate Medical University University Hospital (0.9 miles)
• Syracuse VA Medical Center (0.9 miles)
• Upstate Golisano After Hours Care (2.7 miles)

Places of Worship

• Islamic Society of Central New York Mosque (1.6 miles)
• Apostolic Church (2.9 miles)

Theaters

• Regal Destiny USA IMAX & RPX (1.9 miles)