Peregrine Senior Living at Onondaga Hill

Pros

• The staff at Peregrine Senior Living are exceptional, treating residents with care and respect.
• The facility is always clean and tidy, creating a welcoming environment for residents and visitors alike.
• Residents enjoy the meals provided, which are reported to be very good.
• Communication with families is generally positive, allowing for good updates on resident well-being.
• The variety of activities offered helps keep residents engaged and provides opportunities for social interaction.
• Many families feel grateful for the supportive environment that has been a blessing for their loved ones.
• Tours of the facility impress potential residents and families with its cleanliness, brightness, and cheerful atmosphere.
• Staff members appear happy and content in their roles, contributing to a positive overall vibe within the community.
• Peregrine is recognized as a great option for memory care, offering excellent programs tailored to the needs of residents.

Cons

• Peregrine refused to accept the resident with a level 2 bed sore, requiring him to be sent back and forth between the facility and the hospital until he was healed, leading to frustration for the family.
• Communication with the staff was poor, resulting in a lack of awareness about the resident's well-being and activities.
• The turnover rate for aides was high, making it difficult for families to build rapport or trust in consistent care providers.
• Some staff members exhibited unprofessional behavior, including yelling at residents and expressing dissatisfaction with their jobs publicly.
• There were reports of residents being left isolated during meals and concerns about inadequate supervision after health incidents such as falls.
• Residents' personal belongings, including clothing and shoes, frequently went missing or ended up in other residents' rooms, raising dignity concerns.
• There appeared to be a lack of follow-through on care plans, particularly regarding physical therapy for residents.
• Families felt compelled to closely monitor care provided due to ongoing issues with communication and safety protocols within the facility.

Review

Peregrine Senior Living at Onondaga Hill has garnered a mix of reviews from families who have entrusted the facility with their loved ones' care. The community, which is just five years old, was chosen by many due to its modern amenities and proximity to family homes. Many residents and their families appreciate the clean, welcoming atmosphere of the facility, noting that it feels well-maintained and brightly lit. The staff often receive commendations for their kindness and dedication, with several reviewers praising their hard work and compassion toward residents.

However, not all experiences at Peregrine have been positive. Some families have reported alarming incidents concerning resident safety and communication breakdowns between staff and family members. One reviewer recounted the unfortunate experience of a relative being sent back to the hospital multiple times due to a bed sore that the facility refused to treat upon admission. The situation escalated when the resident developed various health complications during an extended rehab stay before finally being denied readmission by Peregrine due to his condition. Such experiences raised serious questions about the level of care provided, particularly in situations requiring more acute medical attention.

The quality of communication appears to be a recurring theme throughout the reviews. While some families highlighted excellent verbal exchanges with staff during visits, others expressed frustration over a lack of proactive updates on residents’ conditions or care plans. One individual emphasized how beneficial it would be to receive regular details about their loved one’s wellbeing, especially given concerns about memory loss among many residents. The sentiments suggest that while on-the-ground interactions might be satisfactory during visits, there could be significant improvements in structured communication mechanisms.

Meals offered at Peregrine also received high marks from several family members, who noted that food quality played a positive role in enhancing their loved ones' experiences within the facility. Activities designed for engagement are frequently mentioned; however, there seems to be inconsistency regarding participation levels among residents—some families feel that not enough is done to involve those who might need extra encouragement or prompts to join in on available activities.

Despite these positives, numerous accounts indicate issues with staffing consistency that negatively impacted care quality. Families observed significant turnover rates among aides and occasional disorganization within shifts leading to lapses in individual attention for residents. Disturbing reports surfaced regarding instances where aides reportedly yelled at residents or made demoralizing comments about pay rates aloud—behavior unbecoming of caregivers entrusted with vulnerable populations.

Moreover, specific incidents further exacerbated dissatisfaction surrounding safety protocols and dignity maintenance for residents. Examples included cases where individuals were left isolated after falls without proper oversight or notification systems in place for emergencies—a blatant disregard for vulnerable individuals needing constant supervision as they navigate significant health challenges like dementia or Alzheimer’s disease. Additional complaints circulated concerning lost clothing items—often found mixed up amongst other residents—which raises serious implications around dignity in elderly care.

In conclusion, while Peregrine Senior Living boasts a bright atmosphere and several dedicated staff members committed to offering good care within lovely surroundings, there exists room for improvement across multiple areas including communication strategies with families, consistent quality checks on resident wellbeing post-admission procedures due diligence following potential emergencies involving resident safety issues remains imperative moving forward; otherwise it risks overshadowing what many desire: peace of mind knowing their cherished family members are receiving attentive support amidst genuine warmth within this setting designed specifically tailored towards memory care needs.

This part of Syracuse, New York, offers a convenient and vibrant lifestyle for seniors. With a variety of restaurants, cafes, pharmacies, and medical facilities within close proximity, residents can easily access essential services and amenities. The neighborhood also boasts beautiful parks like Clinton Square and Burnet Park for leisurely walks or relaxing outdoor activities. Additionally, with transportation options such as the Centro Transit Hub and Enterprise Rent-A-Car nearby, getting around the city is hassle-free. For those seeking spiritual fulfillment, there are places of worship like the Islamic Society of Central New York Mosque in the area. Finally, seniors can enjoy cultural experiences at theaters like Regal Destiny USA IMAX & RPX just a short distance away. Overall, this part of Syracuse provides a dynamic and convenient setting for senior living.

Restaurants

• A Mano (0.1 miles)
• John H Mulroy Civic Center (0.2 miles)
• Modern Malt (0.2 miles)
• Eleven Waters (0.3 miles)
• Pastabilities (0.3 miles)
• Kitty Hoynes (0.3 miles)
• Apizza Regionale (0.4 miles)

Cafes

• Original Grain (0.2 miles)
• Cafe Kubal (0.2 miles)
• Tous Les Jours (2.7 miles)
• Cafe Kubal (2.9 miles)

Physicians

• Orthopedic Appliances-Cny (0.2 miles)
• Titoff, Victoria Upstate Neurology Clinic (0.4 miles)
• Neurology Infusion Center (0.4 miles)
• Jon B Loftus MD (0.4 miles)
• Heller Kishani H MD-Saint Joseph's Healthcare Network (0.5 miles)
• Upstate University Hospital OB/GYN Clinic (0.6 miles)
• Syracuse Community Health Center Incorporated, Infectious Diseases Department (0.6 miles)

Parks

• Clinton Square (0.2 miles)
• Burnet Park (1.9 miles)

Transportation

• Centro Transit Hub (0.4 miles)
• Enterprise Rent-A-Car (0.7 miles)
• Amtrak (2.2 miles)

Pharmacies

• Gifford & West Pharmacy (0.6 miles)
• Syracuse Community Pharmacy (0.7 miles)
• Walgreens (1 miles)
• Walgreens (2.2 miles)
• Kinney Drugs (2.4 miles)
• Wegmans (2.5 miles)
• Walgreens (2.7 miles)

Hospitals

• University Hematology/Oncology (0.6 miles)
• Bio Essex & Humanities (0.7 miles)
• Crouse Hospital: Human Resources (0.7 miles)
• Crouse Promptcare (0.8 miles)
• Suny Upstate Medical University University Hospital (0.8 miles)
• Syracuse VA Medical Center (0.9 miles)
• St Joseph's Hospital Health Center (2.5 miles)

Places of Worship

• Islamic Society of Central New York Mosque (1.5 miles)
• Apostolic Church (3.2 miles)

Theaters

• Regal Destiny USA IMAX & RPX (1.9 miles)