Right At Home Smithtown

Pros

• Right at Home provided round-the-clock home health aides who were excellent and made a difficult time easier.
• The aides and office staff were immediately responsive, professional, and caring.
• The care left family members feeling cared for, supported, and at peace.
• The caregivers showed compassion, integrity, and a strong work ethic, becoming valued parts of the family.
• Gregg and Eileen Balbera are dedicated owners who hire staff who genuinely love helping people.
• The agency was reliable and able to quickly find the right aide, even with changes in schedule.
• Right at Home coordinated well with other care providers to ensure comprehensive support.
• Families consistently recommend Right at Home for dependable, compassionate, and high-quality home care.

Cons

• The reviewer described an utter lack of compassion for their mother in need of care.
• Greg canceled an appointment placed through the proper channels, leaving the elderly mother at home with no care.
• The reviewer would never recommend this organization to anyone ever again.

Review

Right At Home Smithtown is best suited for families seeking dependable, at-home support for an aging loved one who needs help with daily activities, memory-care?related engagement, post-hospital or rehab transition, and, when appropriate, hospice-level companionship. The program shines when care is planned around a human-centered approach led by hands-on owners and an experienced local office. It is especially compelling for families who prize rapid caregiver placement, flexible scheduling, and a team that treats care as a relationship - not a transaction. For someone contemplating a move to a facility, this option prioritizes preserving routines and familiar surroundings while still delivering robust in-home oversight and coordination.

Those considering alternatives should note a few realities. If 24/7 guaranteed staffing with zero scheduling risk is non-negotiable, or if a setting with continuous, RN-driven medical oversight is required, a facility-based option or a larger agency with a different coverage model may be more suitable. Families whose loved ones demand highly specialized medical protocols or who want a highly uniform, always-on nursing presence might find a facility more predictable. There is also a cautionary example among reviews regarding a canceled appointment, which underscores the importance of clear escalation paths and contingency planning. Weigh these factors against the agency's strengths when choosing a path.

The strongest pros here revolve around people: a reputation for compassion, reliability, and genuine responsiveness from owners Gregg and Eileen Balbera, as well as a capable office team. Families consistently highlight quick responses, the ability to staff the right aide for evolving needs, and the sense that caregivers become trusted partners rather than temporary guests. The agency demonstrates strength in coordinating with hospitals, rehab facilities, and even VA programs, ensuring that transitions are smoother and ongoing needs are understood. Aides are repeatedly praised for engagement, dignity, and the practical support that complements medical care, including memory-care activities and life-affirming companionship.

These advantages intersect meaningfully with the potential downsides. The most notable risk noted in the feedback is a lapse of consistency or communication in at least one case, where a planned appointment was canceled and compassion was questioned. However, the overarching pattern shows fast remediation, clear ownership, and a willingness to adapt staffing to changing schedules and care goals. In practice, this means the positives - personalized caregiver matching, continuity with trusted aides, and the ability to mobilize care quickly - tave offset the occasional scheduling hiccup. Pros like caregiver compatibility, proactive problem-solving, and a culture of care tend to create lasting peace of mind for families, even when minor flaws appear.

What to verify during due diligence is straightforward. Request a direct outline of the caregiver-matching process, backup coverage plans, and a written service schedule with explicit escalation steps if a caregiver cannot attend a shift. Inquire about care coordination with any attending physicians, therapists, or hospice teams and confirm the availability of a dedicated care manager to monitor evolving needs. Ask for recent references from families with similar care requirements, and explore how the agency handles urgent needs or last-minute changes. These steps help ensure that the agency's strengths translate into consistent, reliable support for the loved one at home.

In the end, Right At Home Smithtown delivers a compelling option for families prioritizing warmth, accountability, and real-time responsiveness in home care. The leadership's hands-on approach, combined with a cooperative office culture and a broad network of skilled aides, makes it a strong fit for dementia care, hospice alignment, and seamless transitions from hospital or rehab to home. The caveat about occasional scheduling friction matters, but it is not the defining story for most clients. For households that value relationship-driven care and the ability to grow with changing needs, this agency stands out as a practical, trusted partner in maintaining independence at home.

Physicians

• Zwanger-Pesiri Radiology (0.6 miles)
• Northwell Health Imaging at Smithtown (1.4 miles)
• Branch Pediatrics (1.8 miles)
• ProHEALTH East End Eye (1.9 miles)
• Dr Groth Pain Management (2.2 miles)
• Endocrine Associates of Long Island (2.3 miles)
• Memorial Sloan Kettering Skin Cancer Center (2.4 miles)

Pharmacies

• Walgreens (0.8 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.1 miles)
• Kings Park Pharmacy (2.9 miles)
• CVS Pharmacy (3.5 miles)
• Walgreens (4.1 miles)

Hospitals

• St Catherine of Siena Medical Center (1.1 miles)
• Main Lobby (6.2 miles)

Restaurants

• Garden Grill (1.3 miles)
• Burger King (1.9 miles)
• Taco Bell (2.6 miles)
• McDonald's (2.7 miles)
• Dave & Buster's (4 miles)
• Bahama Breeze (4.1 miles)
• Miller's Ale House - Lake Grove (4.3 miles)

Cafes

• Starbucks (1.9 miles)
• Starbucks (3.5 miles)
• Nesconset Bagel Cafe (3.6 miles)
• Starbucks (4 miles)
• Starbucks (5 miles)
• Crazy Beans (5.4 miles)
• Starbucks (5.5 miles)

Parks

• Sunken Meadow State Park (3.3 miles)
• The Dog Park (4.7 miles)
• Avalon Park & Preserve (5.2 miles)
• The College Woods Park (5.3 miles)
• Brentwood State Park (5.8 miles)
• West Meadow Beach (7 miles)

Theaters

• AMC Stony Brook 17 (4.5 miles)
• AMC DINE-IN Huntington Square 12 (5.6 miles)
• Regal Ronkonkoma (6.3 miles)

Transportation

• LIRR - Ronkonkoma Station (6.3 miles)
• Mid Island Air Service (7.1 miles)
• Baggage Claim (7.4 miles)
• Long Island MacArthur Airport (ISP) (7.4 miles)