Right At Home Smithtown

Pros

• Reviewers describe Right at Home as compassionate, professional, and genuinely caring for loved ones.
• They praise the agency's rapid responsiveness and flexibility, with aides often available the next day and last-minute schedule adjustments accommodated.
• Aides are consistently described as skilled, knowledgeable, reliable, and able to provide companionship in addition to care.
• The owners, Gregg and Eileen Balbera, are cited for empathy, accessibility, and exceptional commitment to client needs.
• Office staff such as Valerie, Vicky, Nadine, Michelda, Ruth, and Gregg are noted for courtesy, knowledge, and support.
• The service is recognized for comfort and support during hospice, hospital stays, discharge planning, and bereavement.
• The agency's coordination with VA programs and veteran care receives positive mentions.

Cons

• They were displeased with other home health care agencies.

Review

There is a thread of consistent care and compassion that runs through the experiences shared about Right at Home in Nassau and Suffolk. In one family's words, a brief phone conversation with Eileen was not merely informative but genuinely comforting, giving them guidance at a moment when they didn't even need a high level of care yet. The sentiment repeats across stories: the staff and owners, especially Eileen and Gregg Balbera, bring a level of kindness and understanding that helps families feel supported during challenging times.

For many, the core of Right at Home's value lies in around-the-clock, in-home health aides during hospice care. Several families note that the aides, along with the office staff - Nadine, Michelda, Caurine, Ruth, and the office team led by Vicky and Gregg - delivered excellent, compassionate service. The combination of skilled care and emotional support made a very difficult period more manageable. The consistent praise for both the aides and the office confirms a culture in which care teams are not just performing tasks but genuinely easing the burden on loved ones.

The agency also shines when care extends into hospital and post-hospital moments, where companionship and timely support matter just as much as clinical care. One family described how Right at Home provided companionship and care to their mother while her husband was in the hospital. The team was immediately responsive, scheduling an aide for the exact dates and times needed, and their mother felt truly cared for and supported by her aide. The gratitude extended to Gregg, Eileen, and the entire team, with an explicit intention to call on them again in the future when care is needed.

Flexibility and reliability emerge as standout strengths across several accounts. A 91-year-old mom in rehab praised not only the aides but also the facility nurses who noted the aides were wonderful. The family appreciated Right at Home's responsiveness - being able to get someone to the rehab facility the very next day and adapting quickly to changing schedules and last-minute adjustments in hours and duties. The recurring theme here is a partner that can meet shifting needs with speed and professionalism, rather than forcing families to fit into a rigid plan.

Veteran family experiences highlight the expertise and thoughtful care that goes beyond routine tasks. A 95-year-old father's return home from hospitalization required home health care, and Vicky R., a Licensed Master Social Worker with the agency, stood out for professionalism, courtesy, and deep knowledge. She efficiently assigned a much-needed aide and provided clear answers to questions and concerns, a representation of the agency's commitment to being a trusted resource in complex caregiving situations. The positive note about Vicky is echoed in a larger pattern of supportive staff who help families navigate medical needs with confidence.

Consistency in staffing and the appreciation of well-medicated matching of aides to needs appear repeatedly. Families recount that, since October, the agency has relied on several aides to cover schedules, and the current aide, Kathy, has been described as a "true gift" to the family. The care team's ability to understand each patient's needs - and to align the right people with those needs - receives frequent commendation. The overall message is that Right at Home's personnel are not only capable but also deeply compassionate, contributing to a sense of security for the entire family.

The personal bonds formed over time are a recurring thread. One account describes a caregiver who became part of the family, accompanying a father through years of illness and dementia, playing cards, dancing, and bringing levity on hard days. That caregiver's impact extended beyond daily routines to meaningful participation in the father's life, and even into the family's grief after his passing, with the caregiver speaking at the funeral. The same story touches on how Right at Home's team - owners and staff - were compassionate enough to support both practical needs and emotional healing.

Discharge planning and hospital-to-home transitions are another area where Right at Home earns trust. A professional in nursing home care notes recommending the agency to families, highlighting that their discharge planning is eased by the company's reliable, caring approach. They describe a team that shows up on time, is respectful of patients and families, and is consistently willing to engage with and support both patients and their caregivers. The confidence expressed by healthcare professionals who refer families to Right at Home speaks to the agency's reputation for quality and reliability.

Individual stories of care - like Linda, the 92-year-old mom's aide who treated her with the care of a daughter, or the overall impression of Eileen and Gregg as knowledgeable, kind, and easy to work with - underscore the personal warmth behind the agency's professionalism. The staff's ability to provide steady, compassionate support, even on difficult days, is a common thread across multiple testimonials. The team's readiness to respond to requests, to provide thorough information, and to match the right aides to each person's unique needs reinforces the sense that Right at Home is a partner families can depend on.

Overall, these narratives reflect a philosophy captured in the company motto: Right Care, Right People, Right at Home. The care extended through hospice, rehab, hospital transitions, and daily support reveals a consistent commitment to dignity, comfort, and practical assistance. The stories speak - time and again - of aides who are not only skilled and reliable but also genuinely engaged, friendly, and warm. For families facing the uncertainties of aging, illness, or end-of-life care, Right at Home's Nassau and Suffolk team emerges as a trusted ally who brings humanity, competence, and flexibility to every interaction.

Physicians

• Zwanger-Pesiri Radiology (0.6 miles)
• Northwell Health Imaging at Smithtown (1.4 miles)
• Branch Pediatrics (1.8 miles)
• ProHEALTH East End Eye (1.9 miles)
• Dr Groth Pain Management (2.2 miles)
• Endocrine Associates of Long Island (2.3 miles)
• Memorial Sloan Kettering Skin Cancer Center (2.4 miles)

Pharmacies

• Walgreens (0.8 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.1 miles)
• Kings Park Pharmacy (2.9 miles)
• CVS Pharmacy (3.5 miles)
• Walgreens (4.1 miles)

Hospitals

• St Catherine of Siena Medical Center (1.1 miles)
• Main Lobby (6.2 miles)

Restaurants

• Garden Grill (1.3 miles)
• Burger King (1.9 miles)
• Taco Bell (2.6 miles)
• McDonald's (2.7 miles)
• Dave & Buster's (4 miles)
• Bahama Breeze (4.1 miles)
• Miller's Ale House - Lake Grove (4.3 miles)

Cafes

• Starbucks (1.9 miles)
• Starbucks (3.5 miles)
• Nesconset Bagel Cafe (3.6 miles)
• Starbucks (4 miles)
• Starbucks (5 miles)
• Crazy Beans (5.4 miles)
• Starbucks (5.5 miles)

Parks

• Sunken Meadow State Park (3.3 miles)
• The Dog Park (4.7 miles)
• Avalon Park & Preserve (5.2 miles)
• The College Woods Park (5.3 miles)
• Brentwood State Park (5.8 miles)
• West Meadow Beach (7 miles)

Theaters

• AMC Stony Brook 17 (4.5 miles)
• AMC DINE-IN Huntington Square 12 (5.6 miles)
• Regal Ronkonkoma (6.3 miles)

Transportation

• LIRR - Ronkonkoma Station (6.3 miles)
• Mid Island Air Service (7.1 miles)
• Baggage Claim (7.4 miles)
• Long Island MacArthur Airport (ISP) (7.4 miles)