The Arbors at Islandia - East and West

Pros

• Residents at The Arbors experience exceptional care from friendly and attentive staff who go above and beyond to ensure their comfort and happiness.
• Families appreciate the cleanliness of the facility, with many noting that the common areas and residents' rooms are always well-kept.
• The quality of food served is consistently praised, with residents enjoying delicious meals and various dining options.
• Many families highlight the engaging daily activities and outside entertainment provided for residents, contributing to a vibrant community atmosphere.
• Communication between staff and families is excellent, keeping loved ones informed about residents’ well-being and any necessary care updates.
• The pricing structure at The Arbors is often considered reasonable compared to other facilities, making it an attractive option for families seeking quality care.
• Residents feel comfortable and content in their living environment, with several reports of increased happiness and engagement after moving in.

Cons

• The quality of care could be better at times, and there are concerns about staffing levels being short.
• Some residents have experienced slow service during meal times, leading to dissatisfaction with the dining experience.
• There have been issues with activities being canceled frequently, such as bingo, and not enough outside entertainment options available for residents.
• One resident reported a lack of engagement in desired activities, suggesting that staff should put in more effort to encourage participation.
• A complaint was made about the contracted doctor being unfriendly and spending little time with residents, although an improvement was noted after a change in doctors.
• Some families are uncomfortable due to incidents such as dehydration or equipment not being properly managed (e.g., oxygen tanks).
• One reviewer expressed dissatisfaction with their loved one's room due to the absence of windows.
• Residents have occasionally received other people's clothing inadvertently, indicating issues with personal item management.

Review

The Arbors at Islandia has been a choice that many families have made for their loved ones, with several reviews reflecting positive experiences across various aspects of care and administration. Residents and their families commend the facility's atmosphere, describing it as friendly and familial, where staff members genuinely seem to care for the residents. Many reviewers highlight the excellent communication between staff and families, which helps to keep everyone informed about the residents' well-being. The commitment of the staff to make residents feel comfortable has led families to trust their loved ones are being properly cared for in this environment.

A recurring theme in these testimonials is the quality of activities provided at The Arbors. Reviewers appreciate that there are numerous daily activities designed to engage residents. Some noted that while effort is made to include all residents in these programs, there could be improvements, particularly regarding getting more reluctant participants involved. For instance, one family member mentioned it took a full year before their loved one was regularly participating in activities outside her room—indicating there may be opportunities for enhancement in terms of stimulating engagement among those who may not initially wish to participate.

Food quality seems to receive significant praise from most reviewers, with many stating that meals are delicious and well-prepared. However, some have pointed out issues with meal service speed during busy times. For example, a resident expressed frustration over slow service at mealtime due to frequent staff changes at serving positions. Such concerns suggest that while food quality is a strong point, operational efficiency during peak hours might need attention to ensure a consistently positive dining experience.

Despite many positive evaluations of care received at The Arbors, some criticisms were voiced regarding specific aspects of health-related services. A few reviews indicated that while general care was adequate, particular areas such as nail care and hydration management had room for improvement; instances of dehydration or missed personal grooming tasks were cited as noteworthy problems despite efforts by management to address them swiftly when they occurred. One reviewer specifically expressed concern over the responsiveness of on-site medical professionals but noted improvements after transitioning to a different doctor.

Furthermore, pricing has emerged as an essential factor influencing families' satisfaction levels. Several reviewers commented on what they consider fair pricing compared to other similar facilities in the area while acknowledging recent price increases upon contract renewal. Families conveyed mixed feelings about how cost correlates with perceived levels of care; although some voiced concerns about staffing shortages impacting overall service delivery, others felt confident knowing they were receiving value relative to market rates.

Overall, The Arbors appears to provide a supportive environment conducive for both short-term transitional stays and long-term residency needs—especially for those requiring memory care or assistance with daily living tasks. With many reviewers expressing heartfelt gratitude toward the compassionate team and appreciation for daily structured activities engineered toward enhancing resident happiness and community spirit; it stands out positively amongst assisted living options available today. Despite minor challenges cited about delivery or operational logistics, families remain largely satisfied with their decision to choose The Arbors as a home away from home for their loved ones amidst exceptional trials faced during caregiving journeys.

Hauppauge, New York is a well-equipped neighborhood with convenient access to essential services for senior living. Within close proximity, there are several reputable physicians including Northwell Heath Family Medicine and Memorial Sloan Kettering Skin Cancer Center, ensuring quality healthcare options. Additionally, the area offers a variety of dining options such as Dave & Buster's and Garden Grill for enjoyable meals out. Pharmacies like Walgreens and CVS provide easy access to medications and healthcare supplies. For leisure activities, residents can visit parks like Brentwood State Park or Bayard Cutting Arboretum, or catch a movie at Regal Ronkonkoma or AMC Stony Brook 17 theaters. With transportation options including LIRR stations and Long Island MacArthur Airport nearby, Hauppauge is a convenient location for seniors looking for a comfortable and accessible community to call home.

Physicians

• Northwell Heath Family Medicine (0.2 miles)
• ENT and Allergy Associates (0.4 miles)
• Memorial Sloan Kettering Skin Cancer Center (1.3 miles)
• Doc Care (1.8 miles)
• Suffolk Medical Center (1.9 miles)
• Endocrine Associates of Long Island (2.9 miles)
• Zwanger-Pesiri Radiology (3 miles)

Restaurants

• Dave & Buster's (0.6 miles)
• McDonald's (1.7 miles)
• Out of the Park Burgers (2.8 miles)
• Taco Bell (3.1 miles)
• Garden Grill (3.3 miles)
• McDonald's (3.7 miles)
• Burger King (4.1 miles)

Pharmacies

• Walgreens (0.7 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (3.1 miles)
• CVS Pharmacy (3.3 miles)

Cafes

• Starbucks (1.3 miles)
• Starbucks (1.4 miles)
• Nesconset Bagel Cafe (2.5 miles)
• Starbucks (5.3 miles)
• Starbucks (5.3 miles)
• Starbucks (5.7 miles)
• Starbucks (5.8 miles)

Parks

• The College Woods Park (2.5 miles)
• Brentwood State Park (4.7 miles)
• Bayard Cutting Arboretum (5.3 miles)
• Sunken Meadow State Park (6.4 miles)

Transportation

• LIRR - Ronkonkoma Station (4.1 miles)
• Mid Island Air Service (4.4 miles)
• Baggage Claim (4.8 miles)
• Long Island MacArthur Airport (ISP) (4.8 miles)
• TSA Security Check Point (4.9 miles)
• Deer Park Station Lirr (6.4 miles)

Hospitals

• St Catherine of Siena Medical Center (4.5 miles)

Theaters

• Regal Ronkonkoma (4.9 miles)
• AMC Stony Brook 17 (5.4 miles)
• Island 16 Cinema de Lux (6.7 miles)