Community Care Home Health Services in Smithtown, NY

Pros

• The home health attendants assigned to her are caring and knowledgeable.
• Brett Gatien is efficient, professional, and friendly.
• Community Care Home Health Services has been an amazing blessing to families.
• The agency gets things done in a timely way, making the journey seamless and complete.
• Christine DeJesus is an incredible asset who always places the patient first.
• Xiomara is a devoted aide who cares for and protects my mom and reaches out day or night when needed.
• Candice is an amazing worker who commits to helping families during the transition.
• Meghan Shergill is incredibly helpful, knowledgeable, and responsive during CDPAP transitions.
• The staff dispel misinformation about CDPAP services and eligibility.
• Megan Shergill is a rock star - extremely responsive, proactive, and dedicated to helping families.

Cons

• They would rate the agency 0 stars, citing a ridiculous process to obtain assistance, with delays and a condescending, rude reply from Emeli.
• They regard the agency as the worst they've encountered and believe it does not deserve even one star.
• They claim the agency does not answer phone calls or reply to emails.
• They describe the customer service as very poor.
• They suspect some five-star reviews are fake.
• They say the agency is not recommended.

Review

This community health service is best suited for families who want to keep an aging loved one living at home with highly coordinated, hands-on support, especially when a CDPAP-like self-directed program is central to the plan. It excels for seniors who need dependable, compassionate aides and proactive care management that can navigate complex scheduling and transitions from rehab to home. The model is particularly strong for households that prize direct, responsive communication from a dedicated coordinator and want a care network that feels personal and reliable rather than transactional. For families prioritizing a campus-based, 24/7 supervised environment with formal on-site medical clinics and structured social programming, alternatives in traditional assisted living or memory care should be explored.

The standout advantage is the team's consistency and character. Reviews repeatedly highlight aides who are patient, knowledgeable, and dedicated to safety and comfort, with caregivers forming trust-based relationships that many families come to rely on week after week. Coordinators are consistently praised for keeping coverage in place, communicating clearly, and translating family wishes into actionable care plans. The culture is described as professional yet empathetic, and families repeatedly note that the personnel feel like part of the extended family rather than distant workers. When a transition from hospital or subacute rehab back home is involved, this depth of commitment translates into tangible stability.

Another core strength is the agency's CDPAP navigation prowess. The staff - especially named leaders in CDPAP service - are celebrated for guiding families through enrollment steps, addressing questions promptly, and resolving hiccups behind the scenes. The ability to demystify eligibility, enrollment, and ongoing adjustments is repeatedly cited as a major help, with coordinators facilitating smoother transitions in both Smithtown and adjacent regions. The practical impact is peace of mind: families report quick responses, step-by-step explanations, and a sense that difficult processes are being handled competently. This operational fluency can be the difference between a rushed, frustrating experience and a well-orchestrated, manageable one.

Yet, a small slice of feedback warrants attention. A handful of reviews describe slower or less reliable communication, with occasions of unanswered calls or emails and even a few confrontational interactions. A minority recount overload during the CDPAP transition period, which temporarily affected responsiveness. While these experiences are not the norm, they signal that heavy workflow periods can challenge even a strong team. The practical takeaway is to initiate contact with a clearly assigned coordinator and establish explicit response time expectations from day one, so families know how and when updates will occur.

Those pros largely offset the cons when the decision centers on staying at home with robust support. The agency's depth of staff, the personalized approach to care, and the CDPAP/CPAP navigation expertise create a durable platform for reliable in-home care. The evidence suggests that when the right coordinator is engaged and a realistic communication cadence is set, families receive dependable coverage, consistent aides, and a continuity of care that makes aging in place viable and less stressful. The geographic breadth - demonstrated willingness to engage rural areas and broader regions - further strengthens its capacity to tailor services to individual home situations, not just Smithtown.

For families weighing options, the practical conclusion is clear. If the objective is superior, compassionate in-home care with expert CDPAP guidance and a care team that feels invested in the family's well-being, this provider stands out as one of the strongest choices. However, if the priority is a highly structured, campus-style environment with guaranteed 24/7 on-site supervision, or if a history of consistently flawless communication is non-negotiable, exploring traditional assisted living or other facility-based options is prudent. Initiate with a named coordinator, outline expected response times, and consider a 60-day trial period to evaluate fit, consistency, and the chemistry between aides, coordinators, and family. In the right circumstances, this agency delivers clarity, compassion, and dependable, home-centered care that families can genuinely rely on.

Physicians

• Zwanger-Pesiri Radiology (0.5 miles)
• Northwell Health Imaging at Smithtown (1.2 miles)
• Branch Pediatrics (1.6 miles)
• ProHEALTH East End Eye (1.8 miles)
• Endocrine Associates of Long Island (2.2 miles)
• Dr Groth Pain Management (2.4 miles)
• Memorial Sloan Kettering Skin Cancer Center (2.5 miles)

Pharmacies

• Walgreens (0.6 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2 miles)
• Kings Park Pharmacy (3 miles)
• CVS Pharmacy (3.4 miles)
• Walgreens (4.1 miles)

Restaurants

• Garden Grill (1.1 miles)
• Burger King (2.1 miles)
• Taco Bell (2.5 miles)
• McDonald's (2.6 miles)
• Bahama Breeze (3.9 miles)
• Dave & Buster's (4 miles)
• Miller's Ale House - Lake Grove (4.1 miles)

Hospitals

• St Catherine of Siena Medical Center (1.2 miles)
• Main Lobby (6 miles)

Cafes

• Starbucks (2 miles)
• Nesconset Bagel Cafe (3.5 miles)
• Starbucks (3.7 miles)
• Starbucks (4 miles)
• Starbucks (4.8 miles)
• Crazy Beans (5.2 miles)
• Starbucks (5.7 miles)

Parks

• Sunken Meadow State Park (3.4 miles)
• The Dog Park (4.8 miles)
• Avalon Park & Preserve (5 miles)
• The College Woods Park (5.4 miles)
• Brentwood State Park (5.9 miles)
• West Meadow Beach (6.8 miles)

Theaters

• AMC Stony Brook 17 (4.3 miles)
• AMC DINE-IN Huntington Square 12 (5.8 miles)
• Regal Ronkonkoma (6.1 miles)

Transportation

• LIRR - Ronkonkoma Station (6.2 miles)
• Mid Island Air Service (7 miles)
• Baggage Claim (7.3 miles)