Community Care Home Health Services

Pros

• The staff are caring and knowledgeable, providing excellent care during transitions back to the home.
• The agency is professional, empathetic, and timely, making the caregiving journey seamless.
• Brett Gatien is efficient, professional, and friendly, with attentive service and timely follow-up.
• Christine, the staffing coordinator, ensures coverage and maintains constant communication.
• Xiomara is described as a caregiver like a family member, caring for and protecting the client and proactively reaching out.
• The team is described as an amazing blessing, offering support that eases difficult transitions for families.
• Christine DeJesus goes above and beyond for the patient, places the patient first, and communicates clearly.
• The agency provides quick, supportive, and knowledgeable responses during CDPAP transitions.
• Tobi Ann coordinates effectively to find caregivers and provides peace of mind.
• The aides are patient, kind, and dedicated, making clients feel comfortable and safe.
• Meghan Shergill is professional, prompt, and a reliable guide through CDPAP transitions.
• Megan is highly responsive and a go-to person for CDPAP processes.

Cons

• The reviewer claimed the agency does not respond to calls or emails and that it can take over a month to get a response.
• Emeli was described as condensing and rude, which soured the overall experience.
• A reviewer accused the agency of having fake five-star reviews and said it does not deserve even a one-star rating.
• The agency was called the worst the reviewer has come across and not recommended.
• One reviewer wished they could give zero rating, stating "NOT GOOD."
• Several reviewers noted that calls go to voicemail and are not returned, indicating very poor customer service.
• A reviewer claimed the agency did not care about obtaining services.

Review

Community Care Home Health Services has been a steady, reassuring presence for families navigating the challenging transition from subacute rehabilitation back to home life. Across a wide array of experiences, the core messages are consistent: the staff are caring, knowledgeable, and focused on enabling a safe, smooth return home. Many families speak of attentive caregivers who not only meet practical needs but also provide emotional support during a difficult time. The sentiment from these reviews paints a picture of a team that shows up with compassion as a hallmark of their service.

Specific staff members frequently emerge as standout examples of the agency's approach. Brett Gatien, described as the NYC Director of Business Development, is repeatedly thanked for his guidance through the complexities of coordinating care. Families credit him with being efficient, professional, and reassuring as they navigate the process. Candice is celebrated for breaking down every step of the CDPAP transition to PPL, answering questions without making anyone feel bothersome, and staying committed to helping families through the changes. Christine DeJesus is memorialized as an extraordinary asset - thorough, communicative, patient, and patient-centered. She is praised for ensuring nurse instructions are clearly communicated to aides and for a consistently reliable, honest approach that puts the patient first.

Numerous testimonials highlight the everyday, on-the-ground impact of the care team. Xiomara, the primary aide for a mom who needed ongoing home support, is described as a person who cares like family, staying connected and ready to respond day or night. The staff's ability to provide calm and reassurance to a patient who can become agitated is consistently noted as a major strength. Megan (sometimes referenced in the context of the Genesee Valley and Rochester areas) is celebrated for prompt, friendly, and knowledgeable responses, evident in how quickly she engages to solve problems and advance transitions. Tobi Ann, the coordinator highlighted by Grace Granito's family, is praised for securing the necessary hours and maintaining a steady, supportive presence as their loved one's condition evolved. Other caregivers - Chrislene, Marie, Malena, and the teams led by Dana and Meghan - are acknowledged for their patience, competence, and positive impact on day-to-day care.

The agency's role in transitions to new programs and providers is a recurring theme as well. Several reviews commend how Community Care navigates CDPAP and the shift to PPL with clarity and hands-on support, even resolving behind-the-scenes technical issues to keep the process moving forward. Families repeatedly note that the agency's intervention reduces anxiety, makes complex administrative steps feel manageable, and helps caregivers feel supported rather than overwhelmed. The ability to provide help quickly in rural or less accessible regions is also highlighted, contributing to a sense of hope and trust in being able to access needed services when they are most needed.

Beyond the logistics, the human element stands out. The best testimonials describe staff as "professional, empathetic, and timely," with personal touches that foster peace of mind throughout what can be a disorienting journey. One reviewer speaks to the sense of relief at having someone respond with warmth and knowledge during a challenging transition for their mother-in-law. Another recounts a late-care situation where caregivers created a feeling of safety and normalcy for an aging mother, an outcome that families say makes all the difference in quality of life.

However, not every experience matched the strongest praise. A number of reviews convey genuine frustrations with communication delays and inconsistent responsiveness. One reviewer expresses extreme dissatisfaction, stating that calling and email attempts went unanswered for over a month, with interactions described as condescending and unhelpful in a later exchange. The sentiment escalates to a strong negative view, with explicit statements that the agency is not worth the time or money and that the experience deteriorated due to poor customer service. A different reviewer questions the authenticity of certain five-star reviews and emphasizes poor telephone and email follow-up, underscoring a sense of inconsistency in some encounters. In these cases, Emeli's interactions are singled out as particularly problematic, coloring the overall experience for those reviewers even when other staff members remained helpful.

Despite these unhappy experiences, the majority of clients who shared feedback emphasized gratitude for the care, the professionalism of many team members, and a willingness to recommend Community Care to others who are seeking high-quality home health support. They point to tangible positives: quick responses, accessible and compassionate aides, and a network of coordinators and clinicians who work to make the home-care journey feel manageable and oriented toward the patient's best interests. The contrasts among reviews suggest that while the agency can deliver outstanding, life-changing support, there are times when communication gaps or interpersonal friction can undermine otherwise solid care.

In sum, Community Care Home Health Services is perceived as a company capable of delivering exceptional, patient-centered home health care, with multiple staff members who consistently go above and beyond. Families frequently highlight the personal investment of coordinators and aides, the ease with which transitions to new programs can be navigated, and the sense of security that comes from knowing caregivers are available and responsive. At the same time, several reviews remind prospective clients that good outcomes depend on reliable communication and steady engagement from the agency, signaling that potential clients may wish to confirm communication practices and response times as part of their planning. For those seeking a supportive partner to help loved ones remain at home with dignity and safety, the experiences shared here suggest Community Care can be a strong, compassionate ally - especially in the hands of staff like Brett, Candice, Christine, Xiomara, Megan, Tobi Ann, Dana, Meghan, and the broader team who have made a meaningful difference in families' lives.

Physicians

• Zwanger-Pesiri Radiology (0.5 miles)
• Northwell Health Imaging at Smithtown (1.2 miles)
• Branch Pediatrics (1.6 miles)
• ProHEALTH East End Eye (1.8 miles)
• Endocrine Associates of Long Island (2.2 miles)
• Dr Groth Pain Management (2.4 miles)
• Memorial Sloan Kettering Skin Cancer Center (2.5 miles)

Pharmacies

• Walgreens (0.6 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2 miles)
• Kings Park Pharmacy (3 miles)
• CVS Pharmacy (3.4 miles)
• Walgreens (4.1 miles)

Restaurants

• Garden Grill (1.1 miles)
• Burger King (2.1 miles)
• Taco Bell (2.5 miles)
• McDonald's (2.6 miles)
• Bahama Breeze (3.9 miles)
• Dave & Buster's (4 miles)
• Miller's Ale House - Lake Grove (4.1 miles)

Hospitals

• St Catherine of Siena Medical Center (1.2 miles)
• Main Lobby (6 miles)

Cafes

• Starbucks (2 miles)
• Nesconset Bagel Cafe (3.5 miles)
• Starbucks (3.7 miles)
• Starbucks (4 miles)
• Starbucks (4.8 miles)
• Crazy Beans (5.2 miles)
• Starbucks (5.7 miles)

Parks

• Sunken Meadow State Park (3.4 miles)
• The Dog Park (4.8 miles)
• Avalon Park & Preserve (5 miles)
• The College Woods Park (5.4 miles)
• Brentwood State Park (5.9 miles)
• West Meadow Beach (6.8 miles)

Theaters

• AMC Stony Brook 17 (4.3 miles)
• AMC DINE-IN Huntington Square 12 (5.8 miles)
• Regal Ronkonkoma (6.1 miles)

Transportation

• LIRR - Ronkonkoma Station (6.2 miles)
• Mid Island Air Service (7 miles)
• Baggage Claim (7.3 miles)