Elder Home Care - Smithtown, NY

Pros

• The caregivers at Elder Home Care provided attentive and accommodating support, assisting with meal planning, housekeeping, and companionship for their loved one.
• Many reviewers found the staff to be responsive, kind, and genuinely concerned about providing the best possible care.
• The agency's follow-up was commendable, ensuring prompt replacements for aides when necessary.
• Some caregivers were bilingual, greatly benefiting their loved ones and enhancing communication.
• Overall, several families felt satisfied with the services and would recommend Elder Home Care to others in need of similar assistance.

Cons

• Some caregivers were unreliable, often failing to show up on time or notifying last minute of their absence.
• The quality of service deteriorated over time, with aides being less proactive and engaged in their duties.
• There were issues with the agency's requirement for a deposit that was not mentioned in the initial agreement.
• Some staff members did not meet the family's expectations, leading to disappointment in care quality.
• While some caregivers were attentive, others lacked experience and did not provide the same level of care.

Review

The reviews of Elder Home Care present a mixed array of experiences shared by families seeking care for their loved ones. This home care agency has garnered praise for its attentive and accommodating services, while also facing criticism regarding staff reliability and overall service consistency. Understanding the full spectrum of customer feedback can provide valuable insight into what prospective clients might expect.

Several reviewers expressed appreciation for the personal touch during their interactions with the agency. Many highlighted that upon choosing Elder Home Care, they were greeted by compassionate and caring staff who demonstrated genuine concern for providing quality care. One reviewer noted that the representative they spoke to on the phone left a strong impression due to her empathy and dedication, which encouraged them to select this particular agency over others. As a result, those who had positive experiences felt reassured that their family members were in good hands.

The range of services offered by Elder Home Care was particularly beneficial; caregivers assisted with light meal planning, housekeeping, and companionship activities. One family member even mentioned how caregivers engaged their loved one in singalongs and other enjoyable activities, fostering an environment of warmth and interaction. Furthermore, the presence of bilingual caregivers proved invaluable for some families, as it allowed for better communication and understanding between the caregiver and the elderly individual receiving care.

However, not all experiences with Elder Home Care were favorable. A recurring theme among dissatisfied customers centered around issues related to caregiver reliability. Some reviewers reported incidents where aides failed to show up on time or canceled at the last minute without sufficient notice. One family described how they experienced a decline in service quality after the initial weeks; aides became less proactive in their roles, which led to frustration within the household. This inconsistency created challenges in maintaining a professional standard of care that families expected when selecting home care services.

Additionally, one review pointed out an unusual requirement from Elder Home Care—a deposit that needed to be held until the end of service—raising concerns about transparency in their agreements. The absence of such stipulations in the initial contract prompted a cancellation shortly thereafter, reflecting apprehensions around financial practices alongside caregiver reliability issues.

On a more positive note, several reviewers emphasized that when issues did arise—such as scheduling conflicts or unsatisfactory caregiver performance—the management was responsive and quick to address these problems by replacing aides promptly when necessary. Though some caregivers displayed varying levels of experience or skill set proficiency, families appreciated having options available swiftly so they could ensure continuity in quality care.

In conclusion, Elders Home Care presents itself as both a promising option and an area needing improvement within home health care services. While many families experienced attentive support accompanied by warm interaction from caregivers—especially those who took extra steps like engaging in recreational activities—the inconsistencies surrounding staff reliability posed significant concerns for others. Families interested in using this agency would benefit from evaluating individual needs against these varied experiences while remaining cognizant of potential challenges surrounding staffing stability and contractual obligations before making a decision.

This part of Smithtown, New York is a convenient and bustling area with easy access to essential services for seniors. Within a short distance, you will find reputable physicians' offices such as Zwanger-Pesiri Radiology and Northwell Health Imaging, as well as pharmacies like Walgreens and CVS. Nearby hospitals include St Catherine of Siena Medical Center for any emergency medical needs. In terms of dining options, there are various restaurants including Garden Grill and fast-food chains like Burger King and Taco Bell. For those who enjoy coffee or tea, there are multiple Starbucks locations and cafes like Nesconset Bagel Cafe. Additionally, the area offers various parks such as Sunken Meadow State Park and amenities like theaters for entertainment. Transportation options include the LIRR Ronkonkoma Station for easy access to other parts of Long Island. Overall, this part of Smithtown provides convenience and a range of amenities that would suit seniors looking for a vibrant community to call home.

Physicians

• Zwanger-Pesiri Radiology (0.6 miles)
• Northwell Health Imaging at Smithtown (1.4 miles)
• Branch Pediatrics (1.8 miles)
• ProHEALTH East End Eye (1.9 miles)
• Dr Groth Pain Management (2.2 miles)
• Endocrine Associates of Long Island (2.3 miles)
• Memorial Sloan Kettering Skin Cancer Center (2.4 miles)

Pharmacies

• Walgreens (0.8 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.1 miles)
• Kings Park Pharmacy (2.9 miles)
• CVS Pharmacy (3.5 miles)
• Walgreens (4.1 miles)

Hospitals

• St Catherine of Siena Medical Center (1.1 miles)
• Main Lobby (6.2 miles)

Restaurants

• Garden Grill (1.3 miles)
• Burger King (1.9 miles)
• Taco Bell (2.6 miles)
• McDonald's (2.7 miles)
• Dave & Buster's (4 miles)
• Bahama Breeze (4.1 miles)
• Miller's Ale House - Lake Grove (4.3 miles)

Cafes

• Starbucks (1.9 miles)
• Starbucks (3.5 miles)
• Nesconset Bagel Cafe (3.6 miles)
• Starbucks (4 miles)
• Starbucks (5 miles)
• Crazy Beans (5.4 miles)
• Starbucks (5.5 miles)

Parks

• Sunken Meadow State Park (3.3 miles)
• The Dog Park (4.7 miles)
• Avalon Park & Preserve (5.2 miles)
• The College Woods Park (5.3 miles)
• Brentwood State Park (5.8 miles)
• West Meadow Beach (7 miles)

Theaters

• AMC Stony Brook 17 (4.5 miles)
• AMC DINE-IN Huntington Square 12 (5.6 miles)
• Regal Ronkonkoma (6.3 miles)

Transportation

• LIRR - Ronkonkoma Station (6.3 miles)
• Mid Island Air Service (7.1 miles)
• Baggage Claim (7.4 miles)
• Long Island MacArthur Airport (ISP) (7.4 miles)