Home Instead Home Care in Rochester, NY
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Information last verified:
97 Canal Landing Boulevard #10, Rochester, NY 14626
For more information about senior living options: (844) 490-3973
The aides are compassionate, knowledgeable, and reliable. The staff are professional, friendly, and courteous, and quick to answer questions. The care team provides peace of mind for families when caregivers are away. The agency is flexible, adapting to last-minute changes and changing needs. Companions form meaningful bonds with clients, keeping them active and engaged. The office and care management staff are attentive, accessible, and responsive. Families consistently and highly recommend Home Instead Senior Care. The care enables loved ones to stay safely in their own homes with dignity.
One reviewer described the workplace as very unprofessional and would not recommend the agency to anyone. The reviewer claimed the agency does not provide the training it says it offers and does not hire trained and licensed PCAs/HHAs, resulting in poorer care. A reviewer reported a caregiver who didn’t show up for a couple of days and that the agency did not report the absence. The reviewer noted that Home Instead terminated the caregiver after the no-show.This Rochester, NY, Home Instead Home Care unit is best suited for families who want to keep a loved one at home and need steady companionship, help with daily living tasks, light housekeeping, appointment management, and reliable oversight. The reviews consistently describe a care team that builds trust through compassionate, engaged aides who show up prepared to support routines and activities, particularly for seniors navigating memory challenges, post-hospital recovery, or transitional periods. The model thrives on a thorough intake, clear care plans, and proactive coordination, delivering practical respite for family caregivers while preserving the comfort of home.
That said, certain realities may push families to consider alternatives. For medically complex needs requiring licensed nursing, wound care, pumps, or continuous skilled oversight, Home Instead may not be able to cover the necessary clinical tasks. Some families experience scheduling gaps or turnover, despite strong overall reliability, and a few reviewers recount concerns about professionalism or training. In these scenarios, options with on-site licensed nursing staff or more rigid staffing guarantees, such as skilled home health agencies or memory-care communities that offer comprehensive medical oversight, can better align with expectations for consistency and clinical capability.
The strongest positives are tangible and meaningful. Compassionate, competent aides form the core, coupled with responsive office support and a deliberate transition from assessment to service. The intake process, on-site needs assessment followed by caregiver introductions, creates a practical roadmap and sets expectations from day one. Once care begins, families applaud consistent communication from managers and caregivers, plus the ability to adapt scheduling and caregiver assignments as needs shift. The Family Room portal further reinforces trust by giving distant family members a real-time window into daily tasks and observations, reducing anxiety when hands-on oversight is limited.
Another core strength lies in the agency’s hands-on care coordination. Case managers and nurse oversight help translate family input into daily routines, ensuring that the care plan remains aligned with evolving conditions. Clients repeatedly describe staff as professional, respectful, and personable, delivering more than basic tasks by fostering engagement and meaningful interaction. This level of involvement translates into genuine peace of mind for families managing care from afar or juggling competing responsibilities. The willingness to adjust care plans, introduce new activities, and maintain regular check-ins distinguishes Home Instead Rochester from outcomes that falter under change.
For families evaluating options, a practical playbook matters. Begin with a detailed in-home assessment and a written care plan that designates primary and secondary aides. Demand transparency about credentials, ongoing training, and whether licensed personnel can handle medical-adjacent tasks if needed. Insist on meeting the actual caregivers and request a clear backup plan for holidays or illnesses. Clarify scheduling policies, response times, and how the portal updates will be delivered and reviewed. Consider a short-term pilot to test fit and ensure the ability to switch caregivers without friction if chemistry or needs shift; this flexibility is repeatedly cited as a major leverage point by satisfied clients.
Overall, Home Instead Rochester stands out for families seeking to extend independence at home with a compassionate, well-coordinated care team. It earns strong marks for rapport-building, reliability, and practical assistance that can ease caregiver strain while preserving daily routines and dignity. It may be less suitable for those needing intensive medical nursing, around-the-clock skilled oversight, or ironclad scheduling guarantees. When those higher medical needs exist, exploring alternatives with registered nurses on staff or community-based memory care may be prudent. For families prioritizing empathy, dependable coordination, and proactive, person-centered care management, Home Instead in Rochester offers a credible, trusted option that consistently helps loved ones stay comfortably at home.
22 resident community capacity
Active Adult Communities (55+)Active Adult Communities provide seniors with opportunities for socialization, activities, and wellness programs tailored to their needs. These communities offer a sense of belonging and security while promoting an active and independent lifestyle for those aged 55 and older.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Continuing Care Retirement Community (CCRC)Continuing Care Retirement Communities (CCRCs) are important for seniors because they provide a range of housing options and care services all in one location. This allows seniors to age in place and receive the level of care they need as their health changes, without having to move to a new facility. CCRCs provide a sense of security and peace of mind for seniors and their families, knowing that they will be taken care of no matter what the future holds.
Day ProgramDay programs are important for seniors because they provide a safe and supportive environment where older adults can socialize, engage in activities, receive assistance with daily tasks, and access valuable resources and services. These programs help prevent isolation and loneliness, promote mental and physical well-being, and offer a sense of purpose and community for seniors.
Hospice AgencyHospice agencies provide compassionate end-of-life care and support for seniors, helping them maintain dignity and quality of life during their final days. They offer specialized medical services, emotional support, and comfort to both the senior and their loved ones. Having access to a hospice agency can greatly improve the overall well-being of seniors as they navigate this difficult transition.
Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
Greater Rochester International (5 miles away)
Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Home Instead Home Care in Rochester, NY offers a range of care services and amenities to enhance the quality of life for its residents. This assisted living community provides a comfortable and supportive environment for seniors who may require assistance with daily activities.
Residents at Home Instead can choose from various types of care, including Assisted Living, Continuing Care Retirement Community (CCRC), Day Program, Hospice Agency, Independent Living, Memory Care, Respite Care, and Skilled Nursing Facility. This ensures that individuals with different needs can find a suitable level of care within the community.
The community offers several amenities to make residents feel at home. Each living space is fully furnished and equipped with cable or satellite TV. The community also features an outdoor space and garden area for residents to enjoy nature. Housekeeping services are provided to ensure a clean and tidy living environment.
Meal preparation and service are available to cater to individual dietary restrictions or special dietary needs. The dining options include special dietary restrictions options for those with specific dietary requirements.
To ensure ease of transportation, Home Instead offers transportation arrangement services both within the community and to doctors' appointments, allowing residents to attend their medical appointments without any hassle.
The care services offered at Home Instead are designed to provide 24-hour supervision and assistance with activities of daily living such as bathing, dressing, transfers, and medication management. The staff also coordinates with health care providers and offers diabetes diets and mental wellness programs to support overall well-being.
In terms of recreational activities, residents can participate in resident-run activities as well as scheduled daily activities organized by the community. For those looking to explore the surrounding area, there are numerous cafes, parks, pharmacies, restaurants, places of worship nearby. Additionally, there is easy access to transportation options for convenience.
Overall, the assisted living community at Home Instead Home Care in Rochester provides a comprehensive range of care services and amenities that prioritize the comfort and well-being of its residents while ensuring a supportive and engaging environment.
Home Instead Home Care is located at 97 Canal Landing Boulevard #10, Rochester, NY 14626 in Monroe County, New York
Home Instead Home Care's memory care services are enhanced by a range of features tailored to support individuals with dementia and Alzheimer's disease effectively. Assistance with dressing and bathing ensures that residents maintain their personal hygiene and dignity while fostering independence. Medication management is critical, as it helps prevent confusion and potential medication errors that could arise due to memory loss. Meal preparation and service cater to dietary needs, promoting proper nutrition essential for overall health. Coordination with healthcare providers ensures comprehensive care, allowing for timely interventions when necessary. Activities of daily living assistance offers personalized support in tasks such as eating and transferring, which can be challenging for those with cognitive impairments. The provision of 24-hour supervision provides peace of mind, ensuring safety and immediate attention when required. Lastly, the mental wellness program focuses on engagement and social interaction, helping to stimulate cognitive function and enhance the emotional well-being of residents. Collectively, these features create a supportive environment conducive to maintaining quality of life for individuals navigating the complexities of memory-related conditions.
Home Instead Home Care on seniors.fyi includes 13 photos including images showing outdoors, interior, wheelchair, bedroom, living room, grass, decor, healthcare, and more.
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Interior
Outdoors
Decor
Living Room
Building
Kitchen
Television
Grass
Dining Table
Healthcare
Indoor Pool
Wheelchair
Caregiver
