Home Instead Senior Care in Rochester, NY
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Home Instead Senior Care is a senior community in Rochester, NY.
Information last verified:
105 Canal Landing Boulevard suite 5, Rochester, NY 14626
For more information about senior living options: (866) 208-4318
An online portal helps families track care and messages.
Several families mention using an online portal to see what caregivers are doing and to read updates left by the aides. Others describe daily care logs and the ability to monitor care when living out of state. Residents’ families also say the portal includes a way to discuss concerns with management and get responses.
Families trust the team with dementia-related needs.
Reviews include dementia and Alzheimer’s situations where families felt supported. One reviewer describes care for a mother diagnosed with Alzheimer’s, emphasizing flexibility and companionship that helped her stay engaged. Another mentions help during frontal temporal dementia, along with patience and responsiveness for both the person receiving care and the family. A reviewer also reports improving rapport with caregivers after an early staffing issue before progressing to memory care elsewhere.
Caregivers and office support are described as dependable and on time.
Multiple reviews highlight reliability, including dependable caregivers and consistent coverage. Families mention peace of mind when they could not be there in person, with caregivers arriving as expected and providing steady support. One reviewer specifically says there was never a lapse of service or caregivers running late, and that replacement coverage maintained consistency. Another notes that even with schedule inconsistency at times, they were still able to get consistent aides and frequent check-ins.
Some reviewers raise concerns about training and staffing reliability.
While most feedback is positive, a couple of reviews describe serious service issues. One reviewer says training is inadequate and criticizes the hiring of PCA/HHAs as not providing the quality of care they expected. Another mentions an early period where a young caregiver did not show up for multiple days without reporting it, though the reviewer later described the experience as improving with more experienced caregivers.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.
Greater Rochester International (4 miles away)This part of Rochester, New York, offers a variety of amenities and services that may be appealing for senior living. With several physicians' offices in close proximity, including Westside Allergy Care and Canalside Family Medicine, medical care is easily accessible. Additionally, pharmacies such as Walgreens and Park Ridge Apothecary are conveniently located nearby. There are also a number of hospitals within a short distance, providing peace of mind for any potential health concerns. For dining options, there are fast food choices like Burger King and McDonald's as well as sit-down restaurants like Hunan Garden and TC Hooligans. Nearby parks like Seneca Park and Basil A. Marella Park offer opportunities for outdoor recreation and relaxation. In terms of transportation, Greater Rochester International Airport is just four miles away for any travel needs. Overall, this area provides a good balance of healthcare facilities, dining options, and recreational activities that may be beneficial for seniors looking to live in the Rochester area.
Home Instead Senior Care is located at 105 Canal Landing Boulevard suite 5, Rochester, NY 14626 in Monroe County, New York
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