Legacy at Maiden Park

Pros

• The staff at Legacy at Maiden Park consistently treats residents with kindness and patience, creating a warm and caring environment.
• Residents enjoy a variety of activities and social events that foster connection and engagement among them.
• The facility is always clean, cheerful, and well-maintained, contributing to a positive living experience.
• Communication between the administration and families is excellent, ensuring families feel informed and involved.
• Many residents have developed friendships with both staff and other residents, enhancing their overall happiness and well-being.
• Staff members are attentive to individual resident needs, providing personalized care that enhances quality of life.
• Family members express immense gratitude for the support provided by devoted staff, alleviating their caregiving burdens.
• The diverse food offerings cater to residents' preferences, with opportunities for feedback on menu items.
• Residents appreciate having access to various amenities such as a podiatrist, hair salon, and outdoor gardens.
• New residents quickly adapt to the community, often referring to it as "home" due to the welcoming atmosphere created by the staff.

Cons

• There has been noticeable turnover within the kitchen, health aides, and nursing staff.
• The food menu does not cater well to the age of the residents and needs improvement.
• Staff on the overnight shift did not assist a resident properly, expressing frustration about their duties.
• Communication regarding how transfers to onsite physicians would occur is lacking during onboarding.
• Some areas of the facility were not kept up as nicely as expected.
• One reviewer felt uncomfortable with staff entering residents' apartments without permission during a tour.
• Although the overall care was good, one resident expressed resistance to being in the facility, which is common among new residents.

Review

Legacy at Maiden Park has garnered a wealth of positive feedback from families who have entrusted their loved ones to the care of this assisted living and memory care facility. The overarching theme in these reviews is the commendable quality of staff interactions with residents, particularly those requiring additional assistance due to age or health conditions. Many family members express deep appreciation for the kindness, patience, and attentiveness exhibited by the staff, noting that even housekeeping personnel engage with residents to foster a cheerful atmosphere. For instance, one reviewer highlighted how their mother received exceptional treatment from all staff members over the course of a year, which significantly alleviated concerns regarding her well-being.

However, some reviewers raised concerns about staffing levels. Several noted decreases in visible staffing throughout the year but shared that despite this change, their loved ones continued to receive excellent care from dedicated individuals. This inconsistency led to a mixture of reassurance and apprehension among family members regarding future support for their loved ones. One review described a troubling incident involving inadequate assistance for an individual with advanced needs—a stark contrast to others' experiences at Legacy. While this reviewer reported emotional distress caused by staff dismissiveness towards their husband’s needs during nighttime shifts, they also noted that an internal investigation by administration eventually acknowledged some failings by staff.

In addition to interpersonal care dynamics, reviewers often commended Legacy’s clean and welcoming physical environment. Many appreciated the uplifting ambiance within the facility itself, citing regular efforts made by staff to ensure everything remains tidy and inviting for residents. Many families expressed satisfaction with daily activities and social events provided for residents as these opportunities facilitated engagement and connection among individuals facing similar challenges—something especially important for those like elderly residents coping with dementia or cognitive decline.

However, some aspects did attract constructive criticism—the dining experience being one notable concern among multiple reviews. While many praised the availability of numerous activities catering to various interests—from Bingo games to arts and crafts—some felt that meal offerings were not adequately tailored to meet dietary preferences or nutritional needs typical among older adults. With food being an essential part of both comfort and socialization in such settings, several families suggested improvements could enhance overall resident satisfaction regarding meals served within Legacy.

Communication also emerged as a point worth addressing in some testimonials; while most reviews praised open lines between administration and family members regarding updates on resident status or community events, there were mentions that onboarding processes could be streamlined further. Families expressed interest in receiving more consistent updates on their loved ones’ experiences throughout each week—even just brief texts or emails—to maintain connectedness during visits at times when they weren’t present themselves.

Lastly, overarching sentiments encapsulated by reviewers reflect heartfelt gratitude toward employees whose attentiveness has transformed daunting caregiving responsibilities into manageable experiences filled with joy instead of stress: “Now we can be his children and not his caregiver,” remarked one family member after placing their father into residential care at Legacy—a sentiment echoed across this collection of reflections about how gaining respite allows families to enjoy cherished relationships once again without compromising on quality personalized care offered within this nurturing environment.

Overall, Legacy at Maiden Park stands out as a community committed not just to delivering medical support but fostering genuine connections through compassionate service providers dedicated wholeheartedly toward enhancing each resident's life experience while providing peace of mind for concerned families navigating aging processes together along every step of this journey forward.

Located in the northwest region of Rochester, New York, this area offers a convenient and bustling community with a variety of amenities within close proximity. With multiple pharmacies nearby including Top's Markets, Walgreens, and Wegmans, accessing healthcare and medications is easily accessible. There are also various physicians' offices such as Greater Rochester Internal Medicine and Greece Dermatological Associates within a short distance for medical care needs. Restaurants like TC Hooligans and fast food chains like Taco Bell and Chick-Fil-A provide dining options for every palate. For outdoor recreation and relaxation, residents can visit Basil A. Marella Park or Seneca Park. Places of worship, cafes such as Oriens Cafe and New Roots Coffee House, hospitals like Unity Perinatal Medicine, and transportation options like Amtrak are all conveniently located in this vibrant neighborhood making it an ideal location for senior living.

Pharmacies

• Top's Markets (0.1 miles)
• Walgreens (0.2 miles)
• Wegmans (0.3 miles)
• CVS Pharmacy (0.4 miles)
• CVS Pharmacy (2 miles)
• Target Pharmacy (2 miles)
• Faris Pharmacy (2.1 miles)

Physicians

• Greater Rochester Internal Medicine (0.6 miles)
• Greece Dermatological Associates (2 miles)
• Parkway Pediatrics & Adolescent Medicine (2.6 miles)
• Rochester Regional Health Laboratories (2.8 miles)
• Unity Hospital (2.9 miles)
• WorkReady - Unity Hospital (3 miles)
• Westside Allergy Care (3.2 miles)

Restaurants

• TC Hooligans (1.2 miles)
• Taco Bell (1.2 miles)
• Chick-Fil-A (1.4 miles)
• McDonald's (1.4 miles)
• McDonald's (1.7 miles)
• Critic's On The Mall (1.9 miles)
• Bill Gray's (2.1 miles)

Parks

• Basil A. Marella Park (1.2 miles)
• Seneca Park (3 miles)
• Bristol Play Area (3.3 miles)
• Ontario Beach Park (3.8 miles)
• Martin Luther King Jr Memorial Park at Manhattan Square (5.7 miles)
• Durand Eastman Beach (6.1 miles)

Places of Worship

• Hope Lutheran Church (1.5 miles)
• Greece Baptist Church (1.7 miles)
• St Lawrence Church (3.5 miles)

Cafes

• Oriens Cafe (1.6 miles)
• New Roots Coffee House (1.9 miles)
• Tim Hortons (2.8 miles)
• 1872 Cafe (5.3 miles)
• Java's Cafe (5.5 miles)
• Starbucks (5.6 miles)
• Ugly Duck Coffee (5.6 miles)

Hospitals

• Unity Perinatal Medicine (2.9 miles)
• Strong Memorial Hospital (5.8 miles)

Transportation

• Amtrak (5 miles)