Elderwood Assisted Living at Wheatfield

Pros

• The staff at Elderwood are described as wonderful, caring, and always accessible, providing a positive environment for residents.
• Residents generally report feeling happy and content with the care they receive from the staff at Elderwood.
• The facility is noted to be clean and organized during tours, creating a welcoming atmosphere for prospective residents.
• Families appreciate the thoroughness and professionalism of staff during tours and interactions.
• Many reviews highlight individual staff members who go above and beyond to provide comfort and support to residents.
• There are mentions of timely responses from staff when families have questions or concerns, demonstrating good communication practices.
• Some residents find the activities offered at the facility engaging, contributing positively to their daily lives.

Cons

• The facility at Elderwood Assisted Living at Wheatfield needs remodeling and updating, as it appears outdated and in need of cleanliness improvements.
• There are frequent complaints about the quality of food served, with residents expressing dissatisfaction over poor meal options and preparation.
• Staff turnover is high, leading to concerns about the consistency and quality of care provided to residents.
• Several reviews mention issues with inadequate staffing levels, resulting in delayed assistance for residents when needed.
• Some families reported that their loved ones’ rooms did not match online images and were in poor condition, with old and broken furniture.
• Communication from the facility management is lacking, leaving families feeling they must proactively seek information about their loved ones' care.
• The common areas are insufficient for the number of residents, leading to overcrowding issues during activities like TV viewing.
• There is a perception among some reviewers that the facility prioritizes profit over resident care and well-being.

Review

Elderwood at Wheatfield has garnered a mixture of reviews from families whose loved ones have resided there. The facility is described as friendly and generally helpful, with some staff members receiving praise for their caring attitudes. One family noted that the employees, particularly in the dementia unit, were exceptionally kind and attentive, which offers a degree of comfort to those grappling with the challenges of placing a loved one in assisted or skilled nursing care. They appreciated the warmth of specific staff members like Sirhaira, who consistently brightened their mother’s day with her positivity and affection.

However, recurring themes of dissatisfaction also permeate many reviews. Several families expressed significant concerns regarding the facility's need for renovation and cleanliness. Comments pointed out the aging furniture in resident rooms and an overall lack of upkeep that detracted from the living conditions. Some residents found themselves in unsuitable accommodations, including broken furniture and mattresses deemed unfit for use. Such descriptions paint a troubling picture for prospective residents or their families considering Elderwood as an option.

A critical aspect highlighted by multiple reviewers was inconsistent staffing levels, which they attributed both to industry-wide labor shortages post-COVID and internal management issues leading to high turnover rates within the team. Families shared experiences where short-staffing had noticeably impacted care delivery; on certain occasions, residents had to wait extended periods for assistance with essential needs such as clothing changes or bathroom help due to inadequate staffing on particular days.

Food quality emerged as another significant pain point among reviews. Several family members criticized meals served to residents, describing them as unappetizing and lacking nutritional value. Complaints included overcooked vegetables lacking flavor, inadequate meal options—and even instances where food allergies were not appropriately accommodated—raising alarm about fundamental dietary protocols in place at Elderwood. Families voiced frustration over what they perceived as insufficient attention paid to important aspects of resident nourishment and enjoyment during mealtimes.

Despite these critiques, some families maintained a sense of hope regarding their loved ones’ care at Elderwood. For instance, one reviewer noted that while overall communication could improve—with updates largely dependent on family inquiries—the staff seemed engaged with their mother’s well-being despite possibly being overwhelmed by current demand levels typical across healthcare facilities today. This highlights a stark contrast between individual staff performance versus systemic challenges faced by the institution itself.

Ultimately, choosing Elderwood at Wheatfield seems contingent on individual experiences that vary significantly from resident to resident and family member to family member. Many families express heartfelt gratitude for particular staff's dedication amidst broader operational shortcomings while remaining hopeful for improvements in areas like maintenance and food service quality going forward. As they navigate this crucial phase in caring for aging loved ones in assisted living scenarios—where emotional burdens are inevitably intertwined—the feedback encapsulates both reassurance through compassionate caregiving alongside echoes of concern demanding attention from facility administrators seeking higher standards within elder care environments.

Located in the charming city of Niagara Falls, New York, this area offers a variety of amenities and services that cater to seniors. With several parks nearby such as Marios Park and Hyde Park, residents can enjoy nature walks and picnics in a serene environment. There are also reputable physicians and pharmacies in close proximity, including Excelsior Orthopaedics and Walgreens, ensuring easy access to healthcare services. In terms of dining options, there are popular restaurants like Duff's Famous Wings and Lumberjack's Patio Grill for delicious meals. Furthermore, transportation is convenient with the Niagara Falls Transit Terminal located just 8 miles away. Overall, this area provides a comfortable and convenient setting for senior living with ample recreational opportunities and essential services readily available.

Parks

• Marios Park (0.9 miles)
• North Tonawanda Gateway Park (4.9 miles)
• Town of Niagara Veterans Memorial Park (5 miles)
• Starpoint Intermediate Playground (5.6 miles)
• Hyde Park (5.7 miles)
• Ellicott Creek Park (6.2 miles)
• Devil's Hole State Park (6.6 miles)

Physicians

• Excelsior Orthopaedics (1.9 miles)
• Niagara Professional (5 miles)
• Fichte Endl & Elmer Eyecare (5.9 miles)
• Northtowns Medical Group PC (7.7 miles)
• Dr. Mark Rodman (7.8 miles)
• Suburban Psychiatric Associates (7.8 miles)
• Amherst Medical Associates (7.9 miles)

Restaurants

• De Dee's Dairy (2.8 miles)
• Lumberjack's Patio Grill (3 miles)
• Duff's Famous Wings (3.1 miles)
• McDonald's (3.1 miles)
• Burger King (3.6 miles)
• Dwyers Irish Pub (4.8 miles)
• McDonald's (5.4 miles)

Pharmacies

• Walgreens (3 miles)
• CVS Pharmacy (3.1 miles)
• Walgreens (3.1 miles)
• Rite Aid (3.2 miles)
• Tops Pharmacy (3.2 miles)
• Wegmans (3.2 miles)
• Rite Aid (3.3 miles)

Cafes

• Wegmans Market Cafe (3.2 miles)
• Panera Bread (3.3 miles)
• Tim Hortons (4.2 miles)
• Wegmans Food Markets (5.6 miles)
• Tim Hortons (5.9 miles)
• Tim Hortons (6 miles)
• Tim Hortons (7.6 miles)

Hospitals

• Degraff Memorial Hospital (5 miles)

Places of Worship

• Newman Center at UB (7.9 miles)
• The Chapel (8.8 miles)

Transportation

• Niagara Falls Transit Terminal (8 miles)
• VIA Rail - Niagara Falls Station (8 miles)

Theaters

• AMC Maple Ridge 8 (8.5 miles)