Sunshine Home Care Services

Pros

• The agency is described as very good with excellent administrative and care staff for seniors.
• The services are praised as excellent and the staff as respectful.
• The company is seen as taking good care of both patients and aides.
• Sunshine Homecare is portrayed as providing amazing, compassionate care that helps families feel at ease.
• The owners are described as personally caring for patients and making a strong effort to help.
• Aides are considered a blessing, significantly reducing the burden on families and supporting independence.
• Caregivers are noted for offering friendship, affection, and respect, beyond basic care.
• Office staff are praised for prompt, efficient, and responsive service.

Cons

• Sunshine Homecare is described as the worst agency ever, with aides who sleep on shift and don't wake the elderly client when called.
• The agency is criticized for being under-staffed and unreliable, forcing families to provide most of the care.
• Coordinators and administration are accused of lacking compassion, making empty promises, and not providing backup when shifts are missed.
• Some aides are reported to arrive without valid agency IDs and to disregard safety protocols, such as not wearing gloves during COVID.
• There are reports of no-shows and no follow-up after initial contact, leaving clients unattended.
• Scheduling and management are criticized as unprofessional and disorganized, with multiple aides sent to a single job and poor communication.
• Several reviewers allege dishonesty and potential improper billing, including refunds not issued and calls not returned.
• A staff member named Khatina is described as condescending and unprofessional, with scheduling issues and poor responsiveness.

Review

Sunshine Homecare inspires a broad spectrum of opinions, with many reviewers painting a picture of a company capable of exceptional, compassionate help for seniors, while others report serious problems that range from poor staffing to outright abuse. On the positive side, several customers describe the agency as a very good organization with "excellent administrative and care staff for our seniors," calling it an "excellent place" with "great services" and a respectful approach to care. One reviewer sums it up simply: "It's a good company. They take care of the patient as well as the aide." These statements are echoed by others who emphasize how the agency has supported independence and well-being for loved ones and who praise the personal attention of the staff.

A number of long-term clients speak highly of Sunshine's personal touch and the breadth of services they offer. One person notes, "I have been with Sunshine since 2013. ? Over the years they have provided me with Aides, independent living skills trainers, service coordinators, counselors." They credit the owners with genuine care for patients and describe Biju, in particular, as kind and compassionate, a reflection of the company's values. The testimonials describe aides who feel more like partners in care than mere workers, delivering not only practical assistance but also friendship, affection, and respect. In these accounts, Sunshine is tied to a sense of southern hospitality extended into New York, with caregivers making a meaningful difference in the daily lives of families and their loved ones.

Another cluster of endorsements highlights the reliability and warmth of the team, including praise for the responsiveness of the office and the attentiveness of the staff. Reviewers repeatedly mention that the aides, once aligned with the patient's needs, can provide substantial relief for caregivers and family members who previously carried heavy burdens. The sentiment is that when the fit is right, Sunshine's approach reduces stress, allows family members to work or attend to other responsibilities, and helps the patient feel secure and valued. Some families even express gratitude for the sense of partnership they've developed with Sunshine's leadership, claiming that caregivers "not only take care of my family member but give them a sense of friendship," which is described as priceless.

Yet the record is far from uniformly positive. A contrasting set of reviews paints Sunshine as severely under-resourced and poorly coordinated, with recurring staffing gaps and a lack of reliable backup when shifts are short. One reviewer bluntly states that the agency "does not staff adequately nor do they have an abundance of efficient aides to choose from," reporting hundreds of hours of unpaid natural support from family within a short period and even threats to call 911 as a consequence of insufficient coverage. The same critic accuses the coordinators of lacking compassion and failing to listen to concerns, describing administration as making empty promises and offering no effective back-up when an aide calls out. Staffing difficulties are framed as a fundamental red flag that undermines the care they were meant to provide.

Other complaints focus more specifically on process and accountability. Reviewers recount aides showing up without proper agency identification and occasionally arriving on the job without wearing gloves during the COVID era, raising concerns about professionalism and safety. There are tales of first-day competence quickly dissolving into days of no-shows and silence from the agency - "Sad first day of Homecare was fine, 2nd and 3rd day no show, no call," one reviewer writes, expressing how such lapses leave a bedbound loved one waiting and anxious. The sense of disappointment grows when families describe repeated unreturned calls and a perception that upper management is unreachable or unresponsive.

The most troubling posts describe direct allegations of neglect and abuse. A couple of accounts recount the worst experiences, including a 96-year-old mother-in-law whose final days were allegedly marred by aides who slept on the job, ignored calls for help, and even used derogatory language toward the patient. One reviewer writes that the situation escalated to police visits to the apartment multiple times, with video evidence purportedly showing disregard for care. Complaints about aides who seemed unconcerned about cameras, coupled with injuries and neglect, culminate in a firm warning: "Don't ever use this agency if you care about your family members." These extreme cases are presented not as isolated incidents but as part of a pattern of behavior that some families feel approached dangerous levels.

Within the negative spectrum, there are also pointed critiques about management and scheduling practices. A critic cites a staff member named Khatina described as condescending and unprofessional toward colleagues, while another highlights scheduling issues that lead to conflicts and staff turnover. The sense conveyed is that the agency can sometimes mismanage staffing, overloading remaining aides with too many assignments and failing to provide timely communication or reliable scheduling. A particular complaint targets an individual named Luis, whom the reviewer says cannot be trusted to deliver on promises, and a broader sentiment that calling or emailing upper management yields little to no response. Taken together, these observations suggest a company where operational gaps can translate into significant distress for families relying on care.

In sum, the stories about Sunshine Homecare reflect a real tension between deeply positive, grateful experiences and sharply negative, cautionary ones. For some families, Sunshine represents a lifeline - caregivers who are compassionate, professional, and deeply committed to the well-being and independence of a loved one, backed by offices that respond with empathy and clarity. For others, the same organization is marked by chronic staffing shortages, inconsistent back-up, and incidents that range from systemic miscommunication to alleged mistreatment. The resulting picture is one of a company capable of extraordinary support when properly staffed and managed, but also a cautionary tale about what can happen when coverage falters, oversight is lacking, and communication breaks down. Anyone considering Sunshine Homecare would be wise to investigate current staffing levels, request recent references, verify credentials and protections, and insist on clear back-up plans and responsive management to ensure a care partner truly aligns with the needs and safety of a loved one.

This part of Nanuet, New York offers a variety of amenities that cater to seniors looking for a convenient and comfortable living environment. With several reputable physicians and medical facilities nearby, including Bardonia Pediatric Associates PC and Memorial Sloan Kettering Cancer Center Bergen, residents can easily access quality healthcare services. Additionally, there are pharmacies such as CVS and Walgreens in close proximity for medication needs. For dining options, seniors can enjoy a range of restaurants like The Cheesecake Factory and Wendy's, as well as cafes like Starbucks and Boxer Donut & Espresso Bar for a relaxing cup of coffee. Nearby parks such as Rockland Lake State Park and Nyack Beach State Park provide opportunities for outdoor recreation and leisurely walks. With transportation options including bus stops and train stations within a reasonable distance, getting around the area is convenient. Overall, this part of Nanuet offers a well-rounded community with essential amenities that cater to senior living needs.

Physicians

• Bardonia Pediatric Associates PC (1 miles)
• Advanced Orthopedics & Sports Medicine (1.3 miles)
• ENT and Allergy Associates (2.6 miles)
• Palisades Pediatrics (2.9 miles)
• Scott Sanders, MD Dermatology (3.2 miles)
• Digestive Disease Associates (3.5 miles)
• Memorial Sloan Kettering Cancer Center Bergen (5.5 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.6 miles)
• Rite Aid (3.5 miles)
• CVS Pharmacy (4.2 miles)

Restaurants

• The Burger Loft (1.3 miles)
• White Castle (1.6 miles)
• Wendy's (1.7 miles)
• The Cheesecake Factory (3.3 miles)
• McDonald's (4.2 miles)
• Taco Bell (5.9 miles)
• Chick-Fil-A (7.2 miles)

Cafes

• Starbucks (1.6 miles)
• Boxer Donut & Espresso Bar (5 miles)
• Art Cafe Of Nyack (5.3 miles)
• Starbucks (5.6 miles)
• Panera Bread (7.5 miles)
• Starbucks (7.8 miles)
• Coffee Labs Roasters (8.5 miles)

Transportation

• Bus Stop (1.7 miles)
• Metro North / NJT - Suffern Station (7.5 miles)
• Metro North - Ossining Train Station (7.7 miles)
• Metro North - Tarrytown Train Station (8.2 miles)
• Croton-Harmon Amtrak Station (8.2 miles)

Theaters

• Nanuet STM 12 & RPX (1.9 miles)
• AMC Palisades 21 (3.2 miles)

Places of Worship

• Congregation Tzemach Tzedek Lubavitch of Monsey (3 miles)
• Bais Hamedrash (4 miles)
• Good Shepherd Lutheran Church (4.1 miles)
• St Pauls Parish (8.8 miles)

Parks

• Rockland Lake State Park (4.4 miles)
• Nyack Beach State Park (5.1 miles)
• Piermont Pier (7.6 miles)
• Louis Engel Park (7.7 miles)
• Croton Point Park (8.2 miles)
• Senasqua Park (8.3 miles)
• Croton Landing Park (8.5 miles)

Hospitals

• Helen Hayes Hospital (6.5 miles)
• VA Hospital at Montrose (9.1 miles)