Marian Care Inc

Pros

• The staff are accommodations, professional, and a pleasure to deal with.
• Dr. Napolitano provides in-depth eye exams and explains everything clearly.
• The office staff are friendly, knowledgeable, and courteous.
• The practice is clean, well-organized, and welcoming.
• Dr. Patel is thorough, kind, and explains everything clearly.
• The team is warm, attentive, and genuinely cares about patients.
• The overall experience is highly professional and exceptionally positive.

Cons

• One reviewer described it as one of the worst experiences they've ever had with a clinic.
• The front desk was criticized for poor service and for pressuring patients into buying expensive eyewear.
• A patient paid $2,400 out-of-pocket for a dry eye membrane insertion and later learned insurance would not cover it because of the clinic's product, with no prior disclosure.
• The eyeglass manager was described as horrible and disrespectful.
• A reviewer reported being billed unexpectedly after being told everything would be covered by insurance, with poor communication and long hold times.
• The new receptionist was described as very rude.
• A customer waited six days for an appointment and felt the staff were unprofessional.

Review

The reviews paint a picture of a local eye-care practice that many patients rely on and return to with confidence. A common thread across numerous comments is a dependable, professional, and accommodating team that treats patients with care. People frequently praise the Mineola office for its courteous staff, knowledgeable doctors, and a welcoming environment. From the moment patients walk in, they describe friendly, patient-focused service and a sense that the team genuinely cares about each person who seeks care. The overall sentiment is that the practice provides a reliably positive experience, especially in routine exams and family eye care.

A standout feature across the positive experiences is the level of thoroughness and communication during examinations. Dr. Napolitano is repeatedly highlighted as knowledgeable, patient, and thorough, taking the time to explain what's going on and ensuring patients understand their eye health and treatment options. Several reviews specifically note that the eye exams were in-depth and that the doctor used up-to-date methods and technology. Dr. Patel is similarly praised for being caring, clear in her explanations, and effective in guiding patients through their symptoms and treatment options. Families, including children, are mentioned as receiving attentive care, with the doctors taking care to address questions and to discuss how insurance coverage and treatments fit into the plan of care. The consistency of care - where patients feel heard and well-informed - appears to be a hallmark of the practice.

Beyond the doctors, the staff and office environment emerge as a major strength. Multiple reviews describe a warm, professional, and organized team that makes patients feel welcome and respected. The front desk and support staff are repeatedly described as polite, helpful, and efficient, contributing to a calm and positive visit. Cleanliness and organization of the office are also noted as standout qualities, contributing to an overall sense of trust and professionalism. Several patients express appreciation for how the staff explain insurance matters and treatment costs, indicating that the team helps navigate complex processes and keeps patients informed about what to expect.

The reviews about eyewear services and the glasses side present a more nuanced mix. On the positive side, many customers affirm that this is a top place to buy glasses, with a great selection and memorable customer service. The glasses team is praised for guiding patients through frame choices, assisting with financing, and offering practical support for choosing eyewear that fits their needs. There are also accounts of helpful coordination with insurance when it comes to lenses or special fits, and some patients specifically mention enjoyable interactions with staff who helped them with frames and eye care plans. However, a minority of comments highlight friction on the eyewear side, pointing to rude behavior from a manager or front-desk staff and to challenges in handling insurance-related issues. These reviewers caution others that while the medical side and doctors are excellent, experiences with the glasses department can be inconsistent.

A few deeply negative experiences stand out as well, reminding readers that not every visit goes perfectly. One patient recounts a troubling dry-eye procedure involving amniotic membrane insertion performed on one eye, with severe pain afterward and a perception that the clinic did not fully disclose the materials used or the insurance coverage specifics. This experience contrasts sharply with subsequent care received elsewhere, leading to financial loss and long dispute with the insurer. Another reviewer describes costly and opaque billing practices around contact lenses, including mandatory teaching fees and a script denial when attempting to opt out of the training. Additional feedback about front-desk service includes a rude or disorganized receptionist and a six-day wait for an appointment, underscoring that administrative aspects can significantly affect overall satisfaction. Taken together, these accounts illustrate that while the clinical expertise is widely praised, some patients encounter frustration with billing, communication, and management on the administrative side.

Despite the occasional negative experiences, the overarching impression is one of a practice that many patients trust for high-quality eye care. The doctors - Dr. Napolitano and Dr. Patel - are repeatedly described as thorough, compassionate, and dedicated to patient understanding and well-being. Patients appreciate the willingness of the staff to engage with insurance details and to advocate for treatments or approvals when possible. For some, the consistency of clinical care and the supportive, friendly atmosphere make the Mineola office a preferred place for routine eye exams, emergencies, and family eye care. Yet, a subset of reviews urges prospective patients to be mindful of the eyewear department and the administrative experience, particularly around billing and front-desk interactions, to avoid surprises and ensure a seamless visit from exam to eyewear pickup.

In summary, the practice emerges as a robust choice for comprehensive eye care, driven by caring, knowledgeable doctors and a team that patients describe as reliable, professional, and often very friendly. The clinical experience - especially the exams, explanations, and ongoing patient education - receives strong praise, making many patients feel understood and confident about their eye health. The reception and eyewear experiences, while generally positive, reveal areas for improvement in communication and administration. For those seeking thorough eye exams, compassionate doctors, and supportive staff, this clinic remains a well-regarded option, with individual experiences varying in the details of billing, scheduling, and front-desk service.

Located in Mineola, New York, this neighborhood offers a variety of amenities and services suitable for senior living. Within close proximity, there are several hospitals such as Winthrop University Hospital New Life Center and St Francis Hospital, ensuring easy access to medical care. Pharmacies like CVS and Walgreens are also conveniently located nearby for prescription needs. The area boasts a range of physicians' offices including North Shore Gastroenterology Associates and South Nassau Communities Hospital for healthcare needs. Places of worship like the Community Church of East Williston provide spiritual support, while theaters such as AMC Roosevelt Field 8 offer entertainment options. Additionally, transportation options like the LIRR stations allow for convenient travel around the area. For outdoor recreation, parks like Eisenhower Park and Hempstead Lake State Park offer green spaces for relaxation and exercise. With a mix of healthcare facilities, dining options, recreational activities, and transportation choices, this neighborhood in Mineola provides a well-rounded environment for seniors looking to settle down in a vibrant community.

Hospitals

• Winthrop University Hospital New Life Center (0.5 miles)
• Winthrop University Hospital (0.5 miles)
• Division of Vascular/Interventional Radiology at Long Island Jewish Medical Center (3.4 miles)
• St Francis Hospital (4.1 miles)
• Nassau University Medical Center (4.9 miles)
• Kaur Rupinder P Do South Nassau Family Medicine Oceanside (6.8 miles)

Pharmacies

• CVS Pharmacy (0.5 miles)
• Walgreens (1.2 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (2.9 miles)
• Rite Aid (3 miles)
• CVS Pharmacy (3 miles)

Physicians

• Winthrop Professional Building (0.5 miles)
• 2 Pro Health Plaza (2.6 miles)
• North Shore Gastroenterology Associates PC (4.9 miles)
• Orlin & Cohen Orthopedic Group (6.5 miles)
• South Nassau Communities Hospital (6.7 miles)
• Long Island Pediatrics (6.8 miles)
• Caring Pediatric Associates (7 miles)

Places of Worship

• Community Church of East Williston (0.8 miles)

Theaters

• AMC Roosevelt Field 8 (1.5 miles)
• Regal Westbury Imax & RPX (5 miles)
• AMC Fresh Meadows 7 (7.4 miles)
• AMC DINE-IN Levittown 1 (7.5 miles)

Restaurants

• Vincent's Clam Bar (1.5 miles)
• Grand Lux Cafe (1.6 miles)
• Shake Shack (1.9 miles)
• The Cheesecake Factory (2.5 miles)
• Dave & Buster's (2.6 miles)
• Chick-Fil-A (2.7 miles)
• Marriott Concierge Lounge (3.4 miles)

Cafes

• Starbucks (2.4 miles)
• Starbucks (5.3 miles)
• Starbucks (5.9 miles)
• Starbucks (6.4 miles)
• Starbucks (6.7 miles)
• Mongo's Coffee (7.7 miles)

Transportation

• LIRR New Hyde Park Station (2.4 miles)
• LIRR - Westbury Station (3 miles)
• LIRR - Floral Park Station (3.7 miles)
• LIRR - Manhasset Station (4.4 miles)
• LIRR - Little Neck Station (5.4 miles)
• LIRR - Hicksville Station (6.2 miles)
• LIRR - Rockville Centre Station (6.2 miles)

Parks

• Eisenhower Park (4.4 miles)
• Hempstead Lake State Park (4.7 miles)
• Coes Neck Park (5.1 miles)
• Allenwood Park (5.3 miles)
• Alley Pond Park (5.6 miles)
• Cunningham Park (6.7 miles)