Marian Care Inc in Mineola, NY

Pros

• The staff are reliable, accommodating, and professional at every level.
• They provide a wonderful, courteous, and caring patient experience.
• Dr. Napolitano and the staff are amazing, friendly, and thorough.
• The Mineola office is professional, knowledgeable, and courteous.
• Dr. Napolitano is an outstanding, honest, and caring optometrist.
• The office is clean, organized, and welcoming.
• The team explains everything clearly and answers all questions.
• They consistently deliver excellent service and care.
• The staff are warm, personable, and attentive.
• Dr. Patel and the team are exceptional, helping with insurance and treatment.

Cons

• A reviewer described it as one of the worst experiences they've had with a clinic, citing rough handling during a procedure and a large out-of-pocket cost.
• A reviewer criticized the high fees for contact lenses and a mandatory training, noting the prescription would not be provided unless the training was paid.
• The reviewer stated the front desk staff cared little about patients and pushed expensive eyeglasses regardless of need.
• Monique was described as very rude, condescending, and primarily interested in making a sale.
• The eyeglass department manager was described as horrible and unprofessional, especially regarding insurance issues.
• The reviewer described the new receptionist as rude, noting a six-day wait for an appointment and unhelpful service.
• The office was described as disorganized, with unclear information about insurance coverage and frequent delays in getting answers.

Review

This Mineola community is best suited for families and professionals who want highly capable, patient-centered eye care delivered by doctors who take time to explain and tailor treatment. The strongest value comes from clinicians who are thorough, approachable, and willing to walk patients through complex vision issues, comfortable lenses, and insurance pathways. Patients repeatedly praise Dr. Napolitano and Dr. Patel for clear explanations, careful exams, and a level of attentiveness that makes even routine visits feel substantial. For those who prioritize a calm, professional environment with a strong emphasis on education and personalized care, this practice stands out.

Those who may want to consider alternatives are typically cost-conscious buyers or those who dislike billing surprises or high-pressure eyewear sales. Across the feedback, there are recurring notes about billing friction, unexpected charges, and inconsistent front-desk experiences. A few reviews describe rude or disorganized interactions on the administrative side, particularly around insurance documentation and eyewear orders. For families or individuals who want a strictly streamlined, low-stress billing process or a more uniform front-desk experience, exploring other options could avoid squaring away with billing questions after services.

The core strengths - exceptional clinical care, patient education, and proactive insurer coordination - often offset the reported cons. The doctors are praised for taking time to explain diagnoses, test results, and management plans, and for offering honest, practical guidance about when surgery or more conservative care is warranted. The ability to navigate insurance coverage effectively, including specialist needs like scleral lenses, means many patients feel well-supported in obtaining the right treatment without hidden roadblocks. In urgent situations, the practice's responsiveness and thorough assessment can reduce anxiety and keep vision at the forefront of decision-making.

Operationally, the practice balances warmth with efficiency. Long-tenured doctors, knowledgeable staff, and a reputation for accurate testing contribute to dependable care, and the eyewear program is often described as well-stocked with a broad selection. Some reviewers highlight standout front-desk teams who facilitate smooth scheduling, payments, and frame choices, while others point to isolated experiences with less helpful staff or slow processing of orders. Taken together, the environment supports steady, reliable care, especially for patients who value a strong medical relationship and a comprehensive optical experience.

Yet the caveats matter. A subset of reviews flag billing disputes and unexpected costs, occasional delays in invoicing or order processing, and interpersonal friction with certain staff members. These incidents don't erase the clinical strengths, but they do color the experience for those who must manage tight budgets or who dislike ambiguity around charges. For families dealing with insurance complexities or needing precise, upfront pricing for frames and lenses, these reports signal the importance of asking detailed questions before committing to tests, treatments, or extensive eyewear purchases.

In sum, this Mineola practice serves as a practical, high-skill choice for those who want meticulous eye care delivered with genuine care and hands-on patient education. It rewards patients who arrive prepared to participate in the decision-making process, particularly around diagnostic explanations and insurance navigation. For financially sensitive consumers or for those who prize a uniformly frictionless front-desk experience, it is wise to compare a few alternatives, request a transparent pricing discussion, and verify how billing and eyewear orders will be handled before any procedures. A well-timed consult with Dr. Napolitano or Dr. Patel can illuminate whether the balance of medical excellence and administrative reliability aligns with the family's expectations and budget.

Located in Mineola, New York, this neighborhood offers a variety of amenities and services suitable for senior living. Within close proximity, there are several hospitals such as Winthrop University Hospital New Life Center and St Francis Hospital, ensuring easy access to medical care. Pharmacies like CVS and Walgreens are also conveniently located nearby for prescription needs. The area boasts a range of physicians' offices including North Shore Gastroenterology Associates and South Nassau Communities Hospital for healthcare needs. Places of worship like the Community Church of East Williston provide spiritual support, while theaters such as AMC Roosevelt Field 8 offer entertainment options. Additionally, transportation options like the LIRR stations allow for convenient travel around the area. For outdoor recreation, parks like Eisenhower Park and Hempstead Lake State Park offer green spaces for relaxation and exercise. With a mix of healthcare facilities, dining options, recreational activities, and transportation choices, this neighborhood in Mineola provides a well-rounded environment for seniors looking to settle down in a vibrant community.

Hospitals

• Winthrop University Hospital New Life Center (0.5 miles)
• Winthrop University Hospital (0.5 miles)
• Division of Vascular/Interventional Radiology at Long Island Jewish Medical Center (3.4 miles)
• St Francis Hospital (4.1 miles)
• Nassau University Medical Center (4.9 miles)
• Kaur Rupinder P Do South Nassau Family Medicine Oceanside (6.8 miles)

Pharmacies

• CVS Pharmacy (0.5 miles)
• Walgreens (1.2 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (2.9 miles)
• Rite Aid (3 miles)
• CVS Pharmacy (3 miles)

Physicians

• Winthrop Professional Building (0.5 miles)
• 2 Pro Health Plaza (2.6 miles)
• North Shore Gastroenterology Associates PC (4.9 miles)
• Orlin & Cohen Orthopedic Group (6.5 miles)
• South Nassau Communities Hospital (6.7 miles)
• Long Island Pediatrics (6.8 miles)
• Caring Pediatric Associates (7 miles)

Places of Worship

• Community Church of East Williston (0.8 miles)

Theaters

• AMC Roosevelt Field 8 (1.5 miles)
• Regal Westbury Imax & RPX (5 miles)
• AMC Fresh Meadows 7 (7.4 miles)
• AMC DINE-IN Levittown 1 (7.5 miles)

Restaurants

• Vincent's Clam Bar (1.5 miles)
• Grand Lux Cafe (1.6 miles)
• Shake Shack (1.9 miles)
• The Cheesecake Factory (2.5 miles)
• Dave & Buster's (2.6 miles)
• Chick-Fil-A (2.7 miles)
• Marriott Concierge Lounge (3.4 miles)

Cafes

• Starbucks (2.4 miles)
• Starbucks (5.3 miles)
• Starbucks (5.9 miles)
• Starbucks (6.4 miles)
• Starbucks (6.7 miles)
• Mongo's Coffee (7.7 miles)

Transportation

• LIRR New Hyde Park Station (2.4 miles)
• LIRR - Westbury Station (3 miles)
• LIRR - Floral Park Station (3.7 miles)
• LIRR - Manhasset Station (4.4 miles)
• LIRR - Little Neck Station (5.4 miles)
• LIRR - Hicksville Station (6.2 miles)
• LIRR - Rockville Centre Station (6.2 miles)

Parks

• Eisenhower Park (4.4 miles)
• Hempstead Lake State Park (4.7 miles)
• Coes Neck Park (5.1 miles)
• Allenwood Park (5.3 miles)
• Alley Pond Park (5.6 miles)
• Cunningham Park (6.7 miles)