Senior Helpers

Pros

• Senior Helpers provided exceptional care, with aides who became part of the family and went above and beyond for their clients.
• The aides were compassionate, caring, and loving.
• Jerry at Senior Helpers was extremely helpful, going above and beyond to secure help for families.
• The company comes to the home to learn about a loved one's needs before finalizing care.
• The staff were universally wonderful and caring, described as a Godsend during hospice at home.
• The team helped families navigate home care with kindness, compassion, and professionalism.
• Their care allowed a loved one to spend the last months at home rather than in a nursing home.
• The organization consistently came through at every level, adapting to changing needs.
• Aides and office staff treated clients with dignity and respect and are described as friendly, professional, and a joy to work with.
• Senior Helpers is regarded as the best agency the reviewers have worked with.
• The care team added years to a grandmother's life and provided comfort and safety.
• Administrative staff handled finances and insurance matters professionally and effectively.

Cons

• One substitute aide was terrible; she never got mom out of bed to eat or to the bathroom, leaving the plate at the bedside and causing the bed to be soaked.
• The reviewer alleged significant overcharges and that the owner did not respond to billing questions, effectively blowing them off.
• The reviewer stated they were contesting the charges against their credit card.
• The reviewer noted that increased coverage led to higher costs, which they viewed unfavorably.

Review

The collection of experiences shared about Senior Helpers portrays a home care partner that many families have come to rely on when they need compassionate, reliable assistance for loved ones at home. Across multiple reviews, the central thread is a strong sense of trust: a team that arrives on time, treats clients with dignity, and becomes a familiar presence in what can be a challenging period. The Central Long Island office in particular is highlighted as a source of dependable support, with families repeatedly noting how the agency's approach makes life easier for both the person receiving care and the family coordinating it.

A recurring theme is the quality and character of the aides. Several reviews celebrate specific caregivers who stood out for their kindness, attentiveness, and sense of warmth. Marie and Elizabeth are singled out for consistently going above and beyond, forming part of the family rather than simply fulfilling an assigned role. Families recount aides who were "compassionate, caring and loving," who helped with meals, bathroom needs, and daily routines, and who contributed to a sense of security and relief at a time when managing care can be overwhelming. In one especially heartfelt note, the aides are described as integral to the grandmother's well-being, even allowing a final, meaningful period at home rather than in a facility, and becoming a source of comfort for the entire family during a parent's hospice journey.

The care described isn't limited to day-to-day tasks; it extends to the emotional and logistical support that makes home care feasible during serious illness or end-of-life scenarios. Several accounts reflect how the aides and the office staff enabled families to navigate difficult transitions with grace. The combination of hands-on assistance, consistent presence, and a family-embedded approach helped ensure that clients felt safe, valued, and understood in their own homes. This level of commitment is repeatedly credited not only with improving day-to-day living but with preserving precious moments for families at critical times.

Beyond the bedside care, the administrative backbone of Senior Helpers is highlighted for its responsiveness and problem-solving. Jerry, mentioned by multiple reviewers, is described as empathetic and proactive - helping families access care quickly, arranging home evaluations, and even guiding relatives through programs and insurance options that might not be obvious at the outset. Reviewers emphasize that the process feels personalized from the very first visit, with someone from Senior Helpers meeting the client at home to assess needs before finalizing arrangements. The impression is that the administrative team and care professionals work as a cohesive unit to tailor services to fluctuating needs, a point echoed by those who have experienced changes in care requirements over time.

The experience for some families includes a more challenging chapter - the financial and administrative side of care. There are remarks about cost increases accompanying expanded coverage and concerns about billing accuracy. One reviewer reports identifying significant overcharges and awaiting a promised call from the owner to review documentation, with frustration about feeling "blown off." Other reviews note that, at times, issues have been resolved to the family's satisfaction, while later comments recount ongoing disputes and the need for the family to contest charges. Despite these concerns, several reviews still frame the overall relationship with Senior Helpers as positive, stressing that the agency's ability to secure timely care and reliable aides often outweighs billing difficulties. A consistent takeaway is the importance of staying vigilant about billing and keeping communication open to resolve any discrepancies promptly.

Overall, the sentiment across these reviews suggests that Senior Helpers, particularly the Central Long Island team, is viewed as a highly capable and compassionate option for in-home elder care. Families frequently credit the agency with enabling loved ones to remain at home longer, maintaining dignity, safety, and comfort in familiar surroundings. The staff - both the caregivers and the administrative team - are described as professional, trustworthy, and deeply invested in their clients' well-being. While there are caveats regarding billing and occasional mismatches in scheduling, the common thread is gratitude for the care that has been provided, along with a recommendation to consider Senior Helpers when seeking long-term home care solutions. In short, for many families facing the complexities of elder care, Senior Helpers is seen as a reliable partner that brings not only skilled care but also empathy, continuity, and a family-centered approach to caregiving.

Physicians

• Winthrop Professional Building (0.3 miles)
• 2 Pro Health Plaza (3.2 miles)
• North Shore Gastroenterology Associates PC (5.6 miles)
• Orlin & Cohen Orthopedic Group (5.8 miles)
• South Nassau Communities Hospital (5.9 miles)
• Long Island Pediatrics (5.9 miles)
• Caring Pediatric Associates (6.7 miles)

Hospitals

• Winthrop University Hospital (0.4 miles)
• Winthrop University Hospital New Life Center (0.4 miles)
• Division of Vascular/Interventional Radiology at Long Island Jewish Medical Center (3.9 miles)
• Nassau University Medical Center (4.5 miles)
• St Francis Hospital (5 miles)
• Kaur Rupinder P Do South Nassau Family Medicine Oceanside (5.9 miles)

Pharmacies

• CVS Pharmacy (0.7 miles)
• CVS Pharmacy (1 miles)
• Walgreens (1.4 miles)
• Walgreens (2.2 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.8 miles)
• Rite Aid (3 miles)

Restaurants

• Grand Lux Cafe (1.2 miles)
• Vincent's Clam Bar (1.3 miles)
• Shake Shack (1.7 miles)
• The Cheesecake Factory (2.3 miles)
• Dave & Buster's (2.4 miles)
• Chick-Fil-A (2.5 miles)
• Marriott Concierge Lounge (2.8 miles)

Theaters

• AMC Roosevelt Field 8 (1.2 miles)
• Regal Westbury Imax & RPX (5.2 miles)
• AMC DINE-IN Levittown 1 (7.1 miles)

Places of Worship

• Community Church of East Williston (1.5 miles)

Transportation

• LIRR New Hyde Park Station (2.4 miles)
• LIRR - Westbury Station (3 miles)
• LIRR - Floral Park Station (3.7 miles)
• LIRR - Manhasset Station (5.3 miles)
• LIRR - Rockville Centre Station (5.4 miles)
• Lynbrook LIRR Station (5.9 miles)
• LIRR - Little Neck Station (6 miles)

Cafes

• Starbucks (2.9 miles)
• Starbucks (5.4 miles)
• Starbucks (6 miles)
• Starbucks (6 miles)
• Starbucks (6.5 miles)
• Starbucks (7.2 miles)

Parks

• Eisenhower Park (3.9 miles)
• Hempstead Lake State Park (3.9 miles)
• Coes Neck Park (4.2 miles)
• Alley Pond Park (5.9 miles)
• Allenwood Park (6.1 miles)
• Cunningham Park (6.9 miles)